Marco’s Italian Shoe Doctor

Well, there’s a $ 1000 pair of Crockett & Jones down the drain. Not only did he utterly destroy a valuable pair of shoes, but hurled abuse at me for pointing out this fact to him.
It can easily be seen that the weight of the positive reviews here was for work of a very rudimentary nature on shoes already well past their prime.

If you want sh#t service and to be shouted at, come to this shop. I put boots in to get repaired on a Saturday and was told to come back on Monday to pick them up. I came back on Monday after 6 PM but the shop was shut. I came back on the Tuesday to be told that my boots had not been fixed yet I’m to come back the next day. When i asked him about why he told me Monday, he bellowed «i said MAYBE Monday». I asked if I could just get my money back and give me the boots and I would go elsewhere he got all angry with me shouting and swearing at me grabs the ticket from my hand and after a lot of insistence from me managed to complete the task in a few minutes. He’s shaved the heels right down, it feels like I’m falling backwards in my boots now so they’re basically ruined NEVER NEVER NEVER go here. That notice on his wall is his get out clause for sh#t service. Oh yes, he claims to be Italian but it’s in fact Arabic.

Marco is the absolute best leather boot doctor in Vancouver, maybe even in all of Canada! My expensive Italian boots that I’ve worn for 10 years looks better than new after Marco does his artistic craftsmanship on it. Lex

Brought a pair four year old black leather shoes in for Marco to breathe some new life into. Hadn’t realized how far gone they had gotten, but it makes sense as I wear them at least 40% of the time and do a lot of walking, plus have worn them running a few times when I was in a rush. Was provided an overview of recommended work and an estimate for the work, both of which I was happy with. Came back after x many days when he said they’d be ready and they were good to go.
Will update review in the future based on my assessment for quality of work after an extended period of wear.

I’ve had two pairs of shoes repaired by Marco. One was a simple heel repair on a pair of heels, and the other was a sole replacement and heel repair on a pair of heeled booties. Marco was welcoming and pleasant to deal with. Will definitely go back again.

Best shoe repair
Great experience fast service was very fast

Brought in my R.M. Williams black boots and I shit you not THEY LOOK BRAND NEW. Amazing work. I usually don’t take time to write reviews but I had to say something about this place. Highly recommended!

There was a hole in the sole of my dress shoes and Marco fixed it up beautifully. He also did some other minor repairs and polished the my shoes without charging me. The shoes look brand new and will probably last me years longer. Thanks!

Do you even know how hard to find a cobbler now days? How about to find a good one??? Well, Marco is the kind of guy that there are few in town. He’s good at his job, well priced, on time… what else to ask? I like expensive shoes and thanks to him I can keep using the shoes for a long time. Thanks Marco!

DON’T USE HIM He destroyed my $ 400 boots. I asked him to pit some water proofing spray on, and he put some weird sealant around the sole that dried almost white! Looked like school glue. Plus it had holes and gaps in it any way!

This place is definitely my first option for shoe repair. Not only is the store super charming full of vintage items and interesting things to check out but also Marco is such an awesome shoe repair guy! He’s super funny and super nice.
I took two pairs of shoes I needed to repair because the soles were coming off so since it’s so close to work and my boss recommended this store I decided to check it out. When I got there I was received by a huge smile and a welcoming greeting by Marco. He listened to what I needed to get done and adviced me on the type of repair I needed and what would be best for my shoes, safety and convenience. I thought the price was super convenient and a couple days later I had my shoes fully repaired and ready to go.
I used to have a lot of problems with the first pair because the heel was so small that everytime I would take it to repair the sole would last me no more than 2 months and it would come off. Ever since I took them to Marco’s I’ve used them a lot more than usual and they still look super sturdy! And it’s been over 6 months! I am super thankful for Marco for this since they’re one of my favourite pairs.
I would recommend this guy in a heartbeat. He’s awesome!

Marco is amazing. He is such a kind man. He has a heart of Gold. He is def going to be my shoe repair guy for my fiancé and I. I went in a month and a half ago to drop him off my boots I had bought from Aldo. The soles were coming off, he told me Aldo shoes are very cheap which is so true. He said he will put a new sole on my boots which he showed me which soles he was going to put on it. The soles were great and good quality. I had beenvery busy so I couldn’t go in and grab my boots for about a month he still fix my boots without me paying upfront and told me that I can pay when I pick it up. I finallyhad a chance to go in and pick up my boots and pay for them they look amazing and he is such a good repair man!

Marco is very friendly and honest and does excellent work. His prices are fair relative to other shoe repair places. The only thing that has bugged me is that he doesn’t always open on Saturdays or Sundays according to the hours on his sign, so I have made trips there and have been unable to drop off shoes/​purses for repair.

I wish I could rate this shop less than 1 star!!! I went there just to ask him to put on some stitches on my new high end brand bag just to keep it stay put on my back handles. He promised will do it good and he knows what he is doing, even when I told him to make everything nicely and even for me. When it came out, it looks uneven, poorly done, he refused to fix it and just pushed me out of his store like a person with ADHD. He is so dishonest and insanely crazy. PLEASE DON’T COME TO THIS LOCATION. Lesson of my life.

WARNING — This guy is DISHONEST!!!
I went to Marco a few months ago to ask if he could fix the zippers on my boots. When he told me he could fix them, I considered aloud whether I should just buy a pair of shoes from the shop next door so I could drop the boots off with him. (I was wearing the boots at the time.) He really impressed me then when he told me to save my money and to come back another day. He warned me about the quality of the shoes from the shop next door and advised me to go with more reliable brands/​shoemakers. I didn’t think to question whether he might just have some issues with his fellow storeowner. In any case, I did as he suggested and came back the next day to drop off my boots. Marco recognized me from the day before and even lectured me on shoe-​buying habits. I paid for the service upfront ($ 20 — including a heel change) and later gave the receipt to a friend to pick up the boots for me as I was going out of town. When I returned, my friend told me that he was charged $ 20 when he went to pick up my boots. Since we were nearby, I returned to the store with my friend to inquire about the duplicate charge. Marco’s response was astounding. He told us he didn’t know what happened and didn’t remember where he was when we were charged. He gestured wildly and said he could have been in the hospital so whoever it was that took the money probably didn’t know any better. My friend and I looked at each other and I was so shocked and disappointed, I couldn’t even react. Before I met up with my friend, I had even gone by the store and recognizing me, Marco greeted me and we talked about the zippers on my boots and how to care for them better (I hadn’t met up with my friend yet then). My friend also noted that Marco was really friendly when he went to pick up my boots and had chatted him up. Considering all the exchanges occurred within a week, it was amazing to us that Marco would suddenly pretend he didn’t recognize us. We left with him saying that he would look into the issue and get back to us. Somehow I am not surprised that we never heard back but it is disappointing nonetheless.

I’ve been using this shop quite for a few years and have been always happy with them, but the experience I had today totally turned me off.
I had a key copied yesterday for our office washroom. We have one, but the key gets lost often so I wanted to make a spare key. Then for some reason the key wasn’t working. So I went back, he explained that it could happen if a copy was made from a copied key, not an original. He said I can either bring an original then he will make another copy for free or just bring it back and he will return my money. It was $ 4.00.
And today, after lunch I notice one of the bottom of my highheel is gone so went there for a repair after work. When I asked him if I should do another one as well and told him that it was repaired very recently. He said «no, it’s pretty new and you can save $ 5 if you do only one shoe.»
When done, he said $ 10. Hold on… you said I will save $ 5 and I usually pay $ 13. I didn’t say anything but obviously was trying to figure out what was going on. He saw me hesitating and said «ok ok $ 8».
Then I saw the key I was gonna get a money back for in my wallet so gave it to him. And he goes, «I will make another key for free for you whenever you want». And asking me for $ 8.
I don’t need the key right now and don’t have an original as well. So I asked him to just give my money back and I will come back to make another key whenever I want and will pay.
This was pretty much what our conversion was;
me: How it’s $ 6 when the shoe is $ 8 and you owe me $ 4?
him: No no no. Look at here. We don’t do return.
me: Well, I don’t know, all I know is that you told me to bring the key back then you will return the money
him: No no no. It’s $ 10 for the shoe and the key is $ 4, so you give me $ 6
me: But you said the shoe was $ 8. Also you told me that I was gonna save $ 5 by not fixing another shoe.
him: No no no. I changed my mind. $ 10. You tricked me. If you gave me the key first when you came, I wouldn’t have said $ 8 for the shoe.
Then he grab the $ 5 from my hand and said «ok ok only $ 5. Ok?»
It’s one or two dollars we were talking about. It’s such a small amount but I just couldn’t believe what he was saying. He actually admitted that he would have charged me more to recover the return fee. Can’t believe it.
I used to go to the one who used to be at the Bay and is located at the London drug building in downtown. He is such a nice guy and they are even cheaper. I just was going Marco’s as it’s so closed to my office.
Of course, I am not going there anymore.
Ladies, the one in downtown is a couple of box cheaper, and they don’t lie to you like this guy.

Excellent job! Marco is very knowledgable and provided great service. He even took the time to explain what I could do to ensure a longer life for my boots. Thanks Marco, much appreciated.

Great job, friendly and fast! My worn out shoes looks great again. Super knowledgable. Will be back next time my shoes need help :)

Stopped by this store by chance today after months of quiet frustration at how my new leather work shoes had these faded bluish patches around the heel and toe areas. Marco was incredibly receptive and knowlegeable, he polished them off in a matter of minutes and my shoes looked brand new! The best $ 10 I’ve ever spent!

Marco has fixed my shoes a few times and has done a good job — his work is excellent and his prices are fair. Check his website for coupons!