Mr Lube

Only oil change is fine. However too many up selling and lying about every thing needs to be changed & all the oil are black so you need to change it.

Just went here for an oil change. The last service I had at my mechanic (5000 km ago) I got all fluids done as I was due — differential, transmission, and coolant swap. When I went in they asked me how long it was since I got those done, and I thought I’d run an experiment — I told them probably about 40 000 km ago. The guy told me that it’s overdue and ‘his guys’ just told him that the trans and diff fluid is black like used oil and the coolant is just water, and showed me his little coolant device. Pretty funny since I could hear everything that was going on and his ‘guys’ never told him anything, he never had time to test my coolant, and then of course EVERYTHING was done 5000 km ago!!!
Yep, I went here because the oil change snuck up on me and I needed one right away. Next time I’ll go to my mechanic and if I wait too long again then I’ll just do it myself. Never coming here again… scam artists.

I’ve been here twice with my 2009 BMW. The first was for a coolant flush which was fine. The second was for a synthetic oil change, which ended up costing almost twice as much as their advertised price, «because it’s a BMW». Their price ended up being the same as a certified BMW shop. They also «checked» the transmission fluid, said it was black and needed to be flushed, I declined. The transmission is a replacement and only 18 months old. They also said the brake fluid in rear brakes was dangerously low. I took the car to Nixon (a certified BMW shop) and had them check trans fluid and brakes. They couldn’t check trans fluid because Mr. Lube had stripped the cap threads, and it couldn’t be removed they never even saw the fluid colour because the cap has never been removed. Now I have to pay shop time to remove and replace cap. The brake fluid was fine as well.
I will never go back to Mr. Lube.

I’ve been to Mr. Lube twice. The first time, it was in-​and-​out in 10 minutes for an oil change with no attempt to sell anything more than what I asked.
The 2^nd time was for another oil change. I haven’t had any mechanic look at my car for over 2 years, so I knew there would be something flagged by them. They recommended transmission fluid service because it was no longer red. Sure enough, it was black as oil. I thought the price was a little high at $ 179 but I agreed anyway.
The value of going to Mr. Lube isn’t the service itself. It’s the speed. You can be out of there within 10 – 30 minutes because they have 3 – 4 people working on your car simultaneously.
There’s always a waiting list at the dealership so they won’t get to your car until hours later. If your time is valuable, Mr. Lube is a good option. If you’re price sensitive, then this is probably not the option for you.

They’re great at upselling, guilting and pressuring you and giving attitude when you don’t concede to their whims.
An oil change turned into needing $ 347 worth of work done which was unbelievable. They insisted on the importance of getting the work done as soon as possible and made it sound as if the car would blow up if I didn’t.
I had to double-​check with a friend and they got irritated, obviously because they knew they’d be called out for lying.
It’s an oil change shop. Just get your oil changed, and get everything else done elsewhere unless you REALLY need to pay for the convenience because that’s really all it could be worth.
Perhaps other locations treat customers better.

Upselling is one thing.
Flat out deception is an entirely different matter.
I am vigilant enough to know how my car is doing mechanically and if anything might be an issue of concern. Especially leaks.
The night before I go for an oil change ANYWHERE, I check all my fluids and place cardboard under the engine overnight to see if there are any drips.
So…after that routine, I find NO leaks, low or questionable fluid conditions and head off to Mr. Lube on Hastings, 2.7 km away.
Part way through the process they report I have a «major oil leak; oil all over the underside of the engine.» I say I don’t think so and explain how I had just checked everything. They immediately changed it to a «minor oil leak.» I again reject that and tell them perhaps they were just sloppy removing the filter. They agreed, «maybe that is where the oil came from.»
There is only one word to describe this… SCAM!
Edit Nov2014.
I’ve since been to the Mr. Lube at Main and 2^nd and had a much better experience. Still had the upsell routine and I had to be aggressive with the «NO» and let them know I know my vehicle. Once we understood each other everything was good. Give these guys a 3.

Reliable. A-​OK
Not quick lube, but they are thorough!!!

Only go here if you’ve read through your manual. Every Mr. Lube tries to upsell me to a point where it’s upsetting.
It’s interesting how if you bring a «man» with you the upsell was significantly less but still aggressive enough to be uncomfortable, even to a car dude who builds his own vehicles!
According to a reliable car source, a «flush» is a waste of money. Well, when I checked my records, sure enough, I had purchased an oil flush on an almost new car bringing my total oil change close to $ 80 and this was two years ago! I would never trust any of these guys as far as I could throw them.
Do your research, ladies! Today they tried to tell me that I needed a new fuel filter AND a fuel system flush after just 40 000 clicks; a quick look at the manual told me this was not necessary until after 50 000; this would have been my second flush, too! It was all bs, considering what my actual car MANUAL told me! Never mind that this was once again clarified by a guy who builds his own cars!
Remember «no» means «no» no matter how hard they try. I’m still angered just thinking about it and the extra money I’ve given to these guys over the years. And I always thought that I was pretty level-​headed about these types of things. But I guess I was just too nice. :(
And to think I was going to rate these guys three stars. Seriously, do not get more than an oil change! Live and learn. And please consider my review since I have done my research now and will not let this happen again (hopefully).
***note***just read the filtered reviews at Arbutus. Really sad; these reviews are actually pretty honest and heartfelt and the SAME thing happened to me there. I don’t give many one star reviews, but I can’t help it when a business is so dishonest.