New Balance Robson

Small to medium sized New Balance store and it feels smaller than the first location on 990 Robson, which closed down. This store has a decent selection of New Balance lifestyle (running shoes that should be used only for walking or light jogging) collection which is made with real leather which is great for comfort and breathability. It seems like the staff aren’t as knowledgeable as the New Balance Delta, as this Vancouver location didn’t even know about the New Balance 990 version 1 reissued when I called the store back in 2014. New Balance Delta actually keeps close contact with the Maine factory and they have ordered running shoes directly for me from that factory before New Balance had a online ordering website.
I’ve been a 99X series fan since the 90’s. It’s nice to know that they carry this series of shoes. Surprisingly, right now, they carry the 990 version 1, but not in my size. Last month at this store, I ended buying the grey 998 for comfort and nostalgia because I just want to remember the days when I did more walking than driving.
Shoes that are on sale cannot be refunded or exchanged.

I love their shoes. I am obsessed with these shoes and have been wearing their brand for years. They had a sale on my regular all black style from 99 down to $ 69, therefore, got a pair for the following year a few months early.

Excellent service buying a pair of tennis shoes. I was looking for about 30 seconds before someone came over and asked if I needed help.
After telling the saleswoman what I was looking for, she came back with 3 pairs for me to try out. I fell in love with the first pair she suggested. They were exactly the support and comfort that I need. She walked me to the register and checked me out fast.
I would definitely return to this store and recommend it highly.

Great service here purchasing a sports bra. The right kind of helpful — friendly but not too friendly, talkative but not pushy. Very clean and well-​organised and well-​lit interior. Good sales racks. Really huge change rooms with a bench to sit on, which is likely helpful when trying shorts and pants to see how they fit. I was told, without asking, that although my bra was final sale due to being on sale, they would be happy to arrange an exchange if it didn’t work out for me. Kudos to Brendan (or it might have been Brandon) for his superior service and great attitude.

I was only looking at shoes on the wall for a minute before someone asked if I wanted any help. I just pointed to my current, 2 or so years old pair of Minimus shoes and said «I would like to replace these». She quickly pointed out the two closest styles they had, and grabbed boxes from the back for me to try.
I really appreciate the wider width options they had, and I think this is the first pair of athletic shoes I don’t feel like I’ve compromised on some aspect of fit.

I went to the new location to get help choosing new runners. I got great service from a guy (unfortunately don’t have his name) with a big walking cast on his leg. He greeted me as soon as I came in the door and had me stand on an electronic pad to measure my feet (size, pronation, insteps). Then he grabbed several pairs of shoes for me, explaining the different models as he went. He was extremely knowledgeable and a huge help. I don’t know what I would have done if I had to pick from the wall of shoes by myself.
I bought the fourth pair I tried on, and so far I love them. But New Balance has an insanely good return policy — you have 14 days for a full refund as long as the shoes haven’t been worn outside, and 30 days for an exchange or store credit if the shoes have been worn outside. So if I were to change my mind after 29 days of running in these shoes, I could bring them back for another pair, or exchange them for clothing and accessories.
My only complaint is that the new location doesn’t have a treadmill so you can’t really run in the shoes in the store. You can awkwardly run a few steps in the aisle, but it’s harder to get a feel for the shoes and the staff can’t assess your gait.

The have moved two blocks to the west on Robson, still the same great quality of USA made running shoes. The staff is very helpful and friendly, always.

moved over to new location, by Tropika restaurant… much bigger

Went in on a Sunday morning to get a second pair of barefoot’s. The Australian salesman is the most rude and belligerent person I have ever had in any store. Just because he had a bad night is not my issue. I walked out without buying them!
Will never buy here again.

I contacted New Balance Robson to enquire about buying my son some new shoes. As they didn’t have the pair I requested, they said they could bring in a pair from the Delta store no problem. It should only take a couple of days.
About 5 days later I called and had to leave a message as they were busy at the time. And now a few days later, no phone call back.
Crappy customer service — gladly took
business elsewhere.

holy cr*p i just spent $ 60 on a bra. ugh. sometimes, being a woman sucks.
but i guess that price for a sports bra isn’t unique to the New Balance store… but regardless, i like to complain about it.
soooo, this store is ok. you know, they have NB apparel and shoes. i went in to check out some shorts that had good reviews — those were some short shorts! — but they did not pass my «jog on the spot and move around like a freak in the changing room» test. i like shorts to sit comfortable on my mini-​gut and not fall too low on the hips thereby giving the appearance of some major bloat. i mean i don’t have a 6 pack but that look is just not appealing.
the staff were fine. helpful and available but not overwhelmingly in your face. only reason i wouldn’t go back is because it is only NB apparel and i prefer a one-​stop-​shop store with more variety and selection (like Sportcheck… although then you have staff problems — see my review) not to mention some sale item options.

Love the shoes, hate the price. Why do I keep buying the shoes? Comfort.
If you’re going to spend hours on your feet you may as well be comfortable right? Can you remember the last time you stubbed your toe, or cut one of your toenails too short and how annoying it was to walk around on and every single time you even moved your foot a little bit a sharp pain would jolt up your leg? Yea, if you don’t have the right kind of shoes on, it can feel like this every hour of every day for the next two years until you buy another pair of shoes.
Me, I have wide feet, yea, my feet have girth. I have trouble wearing heels, since most pairs are made so narrow, and sometimes I even have trouble with sneaks. I have found that New Balance offers shoes not only measured in the length of your foot, but also in the width, which has made walking and running and all those other sports I love so much more comfortable. When I go the gym now, its like I am running in slippers! And if I let my imagination go really wild, its like I am running in slippers to get pizza and booze, yea that’s motivational!
Then I snap out of my dream and get the bill for my shoes which cost almost $ 200. FOR SHOES THAT ARE NOT EVEN HIGH HEELS!!! Ugh, then I wonder what the fuck is wrong with me? Oh right, if I eat all that booze and pizza I’ll be too fat to wear heels… back to the gym in my slipper-​shoes.

I’ve got new pups on my feet thanks to a helpful guy who let me jump, jump, jump around at New Balance today.
Outside of the depth of information he shared about which shoes were best for what I planned on using them for, I’m also a big fan of their return policy. 30 days, as long as they aren’t worn outside. Just like mattresses, it makes me feel confident that I can workout to really test them out before claiming them mine.
It’s a good thing that I had someone to help me, because their shoe wall lacks explanation and is mostly unhelpful. The wall is labeled with running, lifestyle and kids… which makes me think that there’s no room for the girl (me) who hates to run but loves to jump around. Names of products like «fitness» and «performance» meaning basically the same thing and the lack of any written descriptions all leave me feeling meh about their marketing in general. Perhaps they should take a cue from MEC where the description of the shoes is clearly labeled right there on the wall.
And now, I’m off to jump around!

While I have never owned a pair of New Balance trainers, I can relate very much to their recent Love/​Hate advertising campaign for those of us who run. I give them credit for such an on-​point advert, because if you run, you will totally understand it. Love it, hate it, you will continue to do it because you know how great you feel after you do it.
That being said, I am not one to fall for clever marketing and therefore, I won’t go out and purchase a pair of New Balance trainers, or any other gear for that matter until I know for sure that I need new gear and even then, I’m more of one to run in an old shirt and my lulu shorts, of which I don’t own multiple pairs. Regardless, New Balance offers affordable sportswear for men, women and children. From trainers in classic NB styles to traditional running shoes, and apparel for whatever sport you might be participating in, New Balance offers up just as good of quality as those other sportswear giants without the ridiculous prices. I imagine this is mostly because they concentrate on sportswear and not clothes that look sporty and trendy but that you would never wear to actually play sports.
This store also offers information on upcoming running clinics and teams you can join to train. The staff is friendly and knowledgeable without being pushy.