Noir Lash Lounge Yaletown

Update: the marketing manager contacted me and provided a sincere apology as well as a complimentary fill. I’m very impressed with the immediate follow up and exceptional customer service. I will be back!

I’ve been coming to Noir for years now. Years! I used to go to both the South Granville location and to the Yaletown one, but the SG one no longer exists. I don’t mind the trek, though.
It’s such a hit or miss with this place. Sometimes I come out and I absolutely love my lashes, sometimes I don’t, it really depends on who your lash technician is. I would have to say this past visit really irritated me to post a review, but let me preface with the fact that I’ve actually had lovely visits here in the past (hence the 3 stars).
For my last appointment, I had to leave on time and we started a bit late so the technician said that it was no problem, and that we could touch up the next day as well for the time missed (15 minutes). When I was done my first session, I looked at my lashes and thought they looked super empty. I wasn’t too worried, however, since I knew I had another appointment the next day.
After my second appointment, I was incredibly disappointed. I could still see many lashes from my supposed full-​set that were not done. It was definitely not done to the usual standard in which I was used to for Noir, and to me, it was done so thinly that I couldn’t even tell that I had extensions on. Not the best experience, unfortunately.
I’ll go back (mainly because I have a Noircisst package with them so I kind of have to), but next time I’ll be more careful in who I choose to do my lashes… and make sure I have the time to commit to sticking to one appointment.

First time trying out extensions. The staff was super friendly and professional suggesting opinions. Bought the waterbased mascara for added Umphffff and absolutely love my new lashes!

Fantastic service and comfort from the time I walked in to the time I left and afterwards with their appreciation emails. My lashes look amazing! It was my first time and I felt super relaxed in that environment and with my technician. Would definitely recommend!

I just moved to Vancouver and was told that everyone here gets their lashes done so I thought I would try it. Noir is in my hood so I naturally went there. The first time I got a half set and went back the next day for a full set because I wanted more of a dramatic effect. The final effect looked quite pretty but not very full. They lasted about 5 weeks. I decided to get them done again two days ago because I’m going away for Christmas. This time I got a girl called Emily. She took the full 1.5 hours. I felt a little glue seeping in my eyes a few times but my eyes weren’t red at the end so I guess it’s ok. After she finished and handed me the mirror I took a quick look, paid and ran out because I was late for another appt. When I got home an hour later I took a proper look in the mirror and WOW! Emily did an amazing job! The lashes were really full and thick compared to the first time I went. I feel like I got ripped the first time when I saw how they look when they’re done properly. I get charged $ 89 plus I give them a $ 10 tip. I read all the other reviews and people are saying it costs $ 65 for a full set??? Not the most comfortable position to lie in for 1.5 hours, some people have a little nap even. It’s def worth going if you want to look glam though. I never wear any makeup and really look after them to make them last longer. I will def go back and really hoping they allow us to request a specific girl because I only want Emily to do them from now on.

I started going pretty regularly to Noir for a couple of months when I first moved to Vancouver, but I’ve since decided to take my business elsewhere. The quality started out great but after a few appointments it started to decline and my lashes weren’t lasting as long (and yes, I know how to take care of them!). I also found the chairs to be super uncomfortable (not to mention the plastic coverings to be a bit strange). Cute spot but just not my favourite place to go!

Tried lash extensions here after having an uninspiring experience with a fill elsewhere. I really liked my full set (lasted a solid 3 weeks before I felt like I needed a touch up) and was happy with how long my fill worked out too. Docking 1 star because they only allow 1 fill per set — I hate that policy! Going to be testing out other places that will let me get more consistent touch ups between full sets.

A year and a half later…
I am still more than satisfied with my lashes, and am fully committed to Noir, and, in particular, Emily.
I started out getting a half set («Le Fling»), which I did for about a year, and then I decided to try a full set just for the heck of it… I have pretty long, full lashes to begin with, and part of the reason I decided to try out lash extensions is because when I wore mascara, it would always rub off on my brow bone and get everywhere. Once I started with lash extensions (even just a half set), I was so happy to be able to ditch mascara altogether.
A full set lasts me about five to six weeks before I get a fill. This is because I don’t wear any other eye makeup. I’ve noticed a lot of reviewers saying their lashes fell out fast — it’s important to understand that if you wear eye makeup (which you then subsequently take off), your lashes will not last as long. This is not the fault of whoever applied them… you are agitating the lashes every time you take off eye makeup, so of course they are going to fall off faster. The girls at Noir are well trained and do an excellent job, but they don’t have any control once you leave the salon and are left to care for your lashes on your own.
All in all, I highly recommend Noir.

Reception is usually quite friendly, and I get really happy when they offer water in those cute bottles. Some technicians are super friendly and like talking, and others just prefer to keep quiet and get the job done. Nothing wrong with either. Your lashes depend on who works on you, even if you request the same kind of look or style. I find that different sessions and technicians yield different results for the staying power of the lashes. I’ve had them last anywhere from a week and a half to three weeks. Sometimes they all fall out, sometimes they don’t fall out as much, even if you carefully follow their care instructions. I miss the days full sets cost $ 60, but a lot of time has passed since then.

so i must confess i am writing a review for a session that did not happen. i’m a frequently flyer @ this place & have brought lots of friends to this place. my bff was visiting from philly last weekend & we had booked her session for sunday morning @ 10am. she’s had them done here before & also at many places in nyc & raved about noir compared to her nyc experience.
we arrived around 950am on sunday morning — the women looked @ us all confused & i said we had an appt — in fact, i had even received a confirmation phone call on friday night so shouldn’t be a surprise. the 2 ladies then proceeded to tell us that there’s no technician available.
i inquired if they made any attempt to contact us that the appt was cancelled — half heartedly, she said she called & thought she left a message — how convenient but not true since i had checked my phone that morning & no missed calls. then i asked if we could reschedule for later in the day — they said no, they’re booked up. ummm, okay — but if i cancelled with 5min before appt, i’m SURE you would’ve charged me for the appointment.
i checked my email — there was an email sent to me from them at 957am (3 min before the appt) saying it was cancelled.
to add insult to injury, i had actually ordered & asked to be set aside 3 li lash serums for pick up at this appointment — when i inquired if i could pay for them, there was this whole production of maybe only 1 being left aside for us & am i sure that i requested 3 & how i can only purchase 1…
overall — my experience with lashes here tend to be good. they last & they give me the lift i like and want. however, the customer service has always been hit or miss & that’s just sad for how much i am spending on this service.

Booked to have my 1^st set done before I left for a trip and the day of, they called me to say the technician was sick and no availability until a couple days later (I would’ve already left for my trip). How disappointing! I will not rebook, especially after reading the reviews on Unilocal… something I should’ve done prior to booking the 1^st time.

Very trendy looking place; however, the chairs /​sofas are not conducive to the type of service they offer. Talk about uncomfortable!
If you have a back, neck or shoulder issue (which I don’t), I would stay very far away. Overall they did a decent job on the lashes, but the customer service was lacking (or just plain fake) and not sure if the $ 150++ price tag (plus follow up chiropractor) is worth the return.

WORST CUSTOMER SERVICE EXPERIENCE!
I have gotten my lashes done before at other salons a few times last year. They were done great but when I wanted them done this year the salon I normally went to was all booked up and I wanted the lashes for a vacation I was going on. So I went to the Lonsdale Noir Location and had a great experience.
Almost 4 weeks later. it was time for a fill. Yes this was a little on the long side; however, I still had a good amount of lashes left since I make sure to take very good care of them. I also couldn’t get an earlier appoinment in and decided to go to the Yaletown location this time since it was closer to home.
I showed up 5 minutes before my appointment time. The receptionist was friendly and offered beverages and asked me to take a sit and wait. As I waited I was watching the girls and was hoping to get this one who I could tell was friendly and knowledgable since she was answering all the questions her client was asking. So the girl I wanted finshed up, wiped down her station and washed up. Unfortunately for me, she called the other girl waiting over.
Finally 20minutes after my appointment time the girl who was having some trouble with her client was finished and called me over. I think her name was Alina but I cannot be for sure. She did not wipe down her station or wash her hands. She didn’t even apologize for the wait and just «sit down let’s get this going». I understand I was her last client of the day but that shouldn’t make a difference. She was rude and unfriendly right from the get go and just not pleasant to be around. As she started my lashed I noticed her touch wasn’t as gentle as when I first got them done and was sometimes on the more painful side. She started to do the fill and started moaning and groaning saying the lashes were all coming off. I don’t know how she wanted me to respond at this point as im lying there with my eyes shut and had no control over what was happening. I told her i know it was on the later end of having lashes before getting a fill, but that in recent experience I had always been able to go 4 weeks. Now I don’t know if she wasn’t listenening properly but she then went on a tangent asking if I was «one of those girls» that gets her lashes done all the time. I once again told her that yes i have had them in the past and got a few fills but that when i got them done 4 weeks ago was the first time i got them done this year and probably since last summer. She still went off saying if I keep doing this to myself all my lashes were going to fall off and that my lashes are very weak and that the last tech should have used lighter lashes. Not a very nice experience with someone huffing and puffing in your ear. I get that perhaps I should have came in earlier, and maybe she was right. my lashes could have been weak but there is definitley a nicer more customer friendly approach instead of bashing them and saying all the negatives, be positive and make recommendations for next time in a more pleasant manner… side note — when i originally got them done the technician commented on how strong my lashes were so this was confusing to me since as mentioned this was my first fill. I actually mentioned that to the lash technician about the last tech i had and also informed her that last year when i had my lashes done at another salon i was never told this nor ever had this problem even after a few fills. You could tell there was a bit of tension between us. So then she went on and asked how my day was and what i was doing this weekend. Everytime I went to tell her she interupted me about a story of her own, or when i told her the restaurant I was going to with friends over the weekend (Happa) she said «ugh that place is so overrated». Like i don’t care if it is or isn’t, but being in the customer serivce industry for nearly 10 years I can tell you this isn’t a way to make a repeat customer let a lone gain a loyal client and have them recommend you to friend. After all this moaning and groaning saying she has nothing to work with (and i assure you she did) she finshed the appointment in just over 20 minutes (10 minutes less than it should be) and you would think she would use the full time to add as many as she could. Once she was done i took a look and they were fine. She could have added a few more on the edges as well as there were a couple gaps but they still looked good. Which to me shows that she definitley had something to work with if she could fill in 20 minutes. So i was done, there was another girl at the till, that she then called over to and said «hey.can you cash this girl out?».she didnt say thanks to me or anything else.
Needless to say i will never go back to this tech and i am not even sure if I would go back to this location or Noir in general! Very unhappy! A business is all about customer experience and this last tech is not cutting it!

I was very disappointed when I first tried their lashes on Granville street location in Vancouver over two years ago, but now I’ve been seeing Alicia at the Yaletown location and her work is flawless !

I always wanted long lashes as I am lash challenged.
On a nice sunny weekday, I was walking around Yaletown and came across this little quaint store with sofas and offer lash extensions.
On impulse, so unlike me — but I really wanted lashes, I walked in and asked some questions, the girl at the counter said they have a cancellation. so someone really wanted me to have lashes.
I looked at the pretty pictures of the other clients’ lashes and picked some that is natural looking but long for me.
After I signed the waiver, basically, they are not responsible if the process caused any injury, etc. I was led to a couch to lie down.
By now, I am blind as a bat as I took my contacts off and my glasses are in my purse. The technician told me she will be taping my bottom lashes down so that the glue won’t glue my top lid to my bottom lid. (Okay… now I am getting panicky. glue in eyeball. must rethink…)
Price of beauty is pave with pain… so after my eyes are taped shut. imagine ‘Clockwork Orange’ when they taped your eyes open. (not quite) but it felt like they are putting sticks on my lashes. Several times, I feel the pinch of the tweezers.
Since I am stuck for over an hour with this person breathing over me, I decided to chit chat to keep the monotony at bay, I should have kept quiet. the usual question, ‘So do you like working here?’ «Its an interesting job.» ‘How long have you been doing this?’ «About a week.» ‘Oh, have you always been interested in this field?’ «Not really, my friend told me they were hiring.» ‘Did you have to take a class to be a Lash Technician?’ «Sure, we had a few lessons after hours, then its on the job training» ‘What do you think is the most useful skill you need to do this?’ (expecting steady hands, patience, etc.) «Learning to count.» — I was too shocked to say more.
After over an hour, the tape was taken off my bottom lid I was handed a small mirror.
With my glasses on, the lashes barely sweep over it. Its not as long as I wanted but since I have occasion to wear glasses, I guess the length was ok.
My eyes felt really heavy and the lash itself didn’t look as natural as I thought. One side had more lashes than the other and when I pointed it out, she said it looked even. I insisted so she added a few more, all the time muttering its extra.
Some of the lashes at the end was turned around but I was too tired to care.
As for cleanliness, once I have my glasses, I noticed that the head of the couch where my head was laying had lots of glue bits plus loose lashes all around, the technician was also answering phones when the reception person stepped away and rang up some sales. Not once did she washed her hands before getting back to me.
I baby my lashes per instruction, no make up remover, no oily substance like eye cream around and the lashes lasted about 3 weeks.
I am back to using my MAC lashes, much easier to handle.

The place is 3.5 in my opinion as I am not quite a fan but it was better than just «ok». Because this was my first time getting the lashes done, I don’t have any other comparison however my comments are based on the level of service. The Yaletown location is quite busy and if you want to get a set done after work hours, you need to book days in advance. The booking process is rather simple, you can either call or book online. When I walked in I was the only customer as I was the last person. The person who did my lashes was Christina and she seemed rather tired to be there. She had beautiful lashes and I was a bit nervous because I didn’t really know what to do or to ask for. She says everything is customized but no further explanation. I am a visual person and though I did look at some of the pictures on their website I still was a bit confused about the different style, she didn’t elaborate much further on it other than that it all differs by personal preference. While that is probably true, I am sure there are better ways to word it to a newbie? After all I am spending close to $ 100 for 75mins. The job itself was well done, contrary to my initial concern about sensitive eyes, eyes stung for a minute or so once the process was done and the reason was that it takes a few minutes for the glue fumes to dissipate. I am happy with the result and left with positive experience in terms of lash extension itself. I still think the service could have been better, I mean yes we are all tired in the evening but a few more smiles here and there would have eased the awkwardness in the room.

It’s so hard to review Noir on Hamilton because I’ve had such mixed experiences.
The problem with this place is that it has an exceptionally high turnover, having friends that have worked within the organization I think it’s been a problem for a while. The issue with this is that you may go in and pay $ 100 for a full set of extensions and unbeknownst to you have yours applied by someone who is brand new and training. I’ve had a good job done here, so came back and got such a mangled set I don’t think I can return. I got my last set right before a trip to San Fran and ended up spending the entire weekend with blood shot eyes and pained eyelashes — it felt like my little lashes were going to be pulled off my face owwww!
Unfortunately there is no quality control being done so at $ 100 for a set you could be getting a decent set (although I’m still not convinced they stay more than 2 weeks) or you could be a guinea pig — used to work out the applicators kinks… beware!

Everyone loves a good pair of lashes on a girl and I have heard so much about Noir that I was very excited to get them done!
It was a quiet Sunday that I went in, the technicians and workers were all very sweet and nice but it was kind of impersonal. There’s this feel of YALETOWN YUPPIE when you go in and there’s no real interest in you as a person — I felt like just another customer.
My technician was fast and she was pleasant but she was also suffering from a cold and I felt a little weary about her work but I did love my lashes when they were complete!
I received a half set and it looked gorgeous but I don’t know if it was worth the price or tip because the lashes lasted maybe 2 weeks? I was pretty diligent with the care of them as well!
All in all I would say I would get eyelash extensions again but I’d pay the extra dollars to go to one of the other places mentioned, or else I’d just avoid the Yaletown location for Noir.

Long, luscious eyelashes just like the models in the magazines? What gal doesn’t want that? I had been coveting a visit to Noir Lash Lounge for an embarrassingly long time, and when my best friend got married last April, I had finally found my excuse. Bridesmaid lashes FTW.
I booked an appointment using their online system, and when I showed up for my appointment everything was ready to go without a hitch. Although their website indicates that they have several different styles of lashes, when I got there the technician had already selected a few lengths to try out. Before we got down to business, we talked a little bit about what I wanted, and we ended up going with a length one size longer than the ones she had originally selected, as those had been pretty much the same length of my natural lashes.
The technician had me lay down on one of their comfy sofa beds, and she proceeded to tape down my upper and lower lashes so that she could begin her work. As a lash newbie, I found the tape was slightly uncomfortable at first, but I became used to it after a few minutes. The entire procedure took about an hour and fifteen minutes, and my technician was friendly and chatty, which made the time seem to go by quickly. Although the adhesive that they used burned my eyes for a few minutes after finishing, at the end I was left with gorgeous doe-​eyes that my friends and co-​workers gushed over for the next couple of weeks.
Now for the nitty gritty:
Did I like my experience? Yes. Would I go back for another set? Probably not, and here’s why:
–Although they mention that the lashes can stay on for up to 8 weeks, it’s common for those who get them irregularly to have them last only 2 – 4 weeks. At $ 75 + tax + tip each session, this is a little unrealistic for the average working class gal.
–The lashes looked great for the first few days, but over time they start turning inwards and looking, well, not fab. It’s also more than a little annoying to have small pieces of plastic poking your eyes, understandably.
–Once my lashes had all fallen off, the remaining ones were much shorter and stubby-​looking. Sure, they grew back to their natural length about a 4 – 6 weeks later, but do be prepared for a short, awkward phase if you aren’t planning to maintain your falsies.
–The chemicals they use made my eyes feel like they were burning. The rational voice inside my head is saying «take this as a sign. This shizz is NOT good for you.» Really.
In the end, after about three or four weeks I became irritated with the remaining few lashes that were on, and I took it upon myself to gently nudge them off. Tip: if you find yourself in this situation, I found that gently brushing my lashes with a clean, dry mascara wand worked wonders.
Overall, Noir Lash Lounge did a good job and the staff were friendly enough, but given their product and price point, I’ll be sticking to the good ol’ mascara for now.

NOTE: This review is about Noir Lash Lounge, as a business – not specific to my technician, and not about lash extensions in general (which a lot of lash newbies tend to do). The quality of your technician is always going to vary at these places, so unless you are referred to one specific person, your actual lash result may vary a bit. I’ve gotten eyelash extensions at a few different places before, but all in the US (in New York City, to be exact).
I would first like to say that this place is significantly better than 90% of eyelash extension places in New York. This is a really cute place with great customer service! My technician was super friendly and accommodating, which made the whole experience very pleasant. You actually feel like a valued customer, unlike many of the eyelash «factories» in New York. And as if that wasn’t enough, my technician called me 1 week after my appointment to check in and make sure everything was going well with my lashes. What??? Nobody gives a crap about how your lashes are holding up in New York eyelash places (unless you are going somewhere that charges 3x the amount). I love this place!
The one weird thing was the removal process. When removing my previous set of lashes, there was a noticeable burning sensation that they gave me a wet towel to «cool my eyes» from. I’ve never had a burning sensation from removal before, and the woman who did my lashes told me it’s because the solution they use is actually gentler and better for my lashes than what many places usually use. I’m still not sure if this is true, but I’m over it now, so whatevs.