Stuart Weitzman

Worst customer service ever. If the brand wants to continue being recognized as an affordable luxury brand they need to hire new management.
I was tricked into buying the highland boot a size too big (the sales associate said he would order my size and to keep the bigger size with me, without wearing it) I figured he was having a bad sales day so I did it. The shoe he ordered me didn’t come until March this year and I had ordered them last year November. To top it off when I went in to pick up the size that fit me they had sold it. I asked for a return and they said they could not do it.
For the fall this year I purchased a thick pair of socks so I can wear my boots; after the third time wearing them lightly the heel broke. I went into the store and explained my frustration. The manager showed no apathy. Simply said she would get it fixed, I walked down with her to the shoe repair guy and he said it could not be fixed. I asked if it looked like a manufacturer defect and he said it seemed that way. The manager went into defence mode and said it was impossible. I asked for my money back and she refused. Her exact words «you work retail you should understand» I do understand and if this was my customer they would have their money back.
She then said «I don’t know why you’re so upset» I paid $ 1000 last year to wear a boot I couldn’t wear thanks to your sales associate and I can’t wear it this year either. I asked her how she would feel and she said «I’ve had it happen and I laughed it off» Not once did she say I understand or I am sorry.
Go back to elementary school and learn some manners!

Probably a 4 ranking if i was a woman buying shoes, it’s pretty well high-​end all the way here; bags, purses, and of course, shoes galore.
Style is chick, I personally love their red, with their diamond pattern or whatever heck you call it.
Now I can see why shopping at their outlets in states is worthwhile, it’s pretty pricey here.
Even the seating furniture here is cool.

This store has the worst customer service ever!
I bought a pair of ⁵⁰⁄₅₀ boots and then a week and a half later decided i did not want them anymore.
I took them back to return them within the return period of 14 days. I was right off the bat accused of wearing them. I was so taken back with the accusation. I don’t know anyone is their right mind who would go buy a pair of $ 660 boots, wear them, and then «HOPE» they get returned. The lack of customer service really astounded me especially at a «high end boutique».
The shoe looks completely brand new and has a few marks on the bottom as any shoe would have after the various people that come into the store to try them on. I am not sure if they are completely clueless to that fact.
The guy told me to come back when the manager is in. I called the manager Lilly and again the lack of customer service I got from her was surprising. I began telling her my frustration and she went off basically saying «Adam» is a professional and knows what he is looking at. Her first response should have been you can bring them in and I can have a look at them, not fucking Adam is a professional. HE IS A RETAIL WORKER AND THATS ALL.
I am so unbelievably pissed off.

Shoes and handbags, Stuart Weitzman style. The stuff in there just makes the MK store look like it’s Coach… uh oh.
So I’m saying that this place does have quality items the stuff looks great. The service from one of the staff was quite nice, but the fella with the «look of «ugh, mainlanders again… how annoying» was a bit annoying.
I mean heck! My friend was having a bit of a conundrum about the exact shoe size she needed.
She wanted a 6 and usually gets a 6 but maybe the 7 was better if she was going to wear thicker socks with it? You know the whole one foot is a bit bigger than the other issue and what if the smaller size doesn’t wear out as comfy etc kind of conundrum.
And of course she was wearing gym socks (one with a hole) under her other boots she was wearing and yeah, I guess it didn’t look fashionably concious. Now don’t quote me on this. I’m not saying she doesn’t know how to dress, and I love her dearly, but she is learning.
Regardless there was this challenge of finding the right size. We’d been through the whole mall looking for the right style and it had to be the pair at Stuart Weitzman’s. It just had to be.
We ended up paying for the boots when my friend realized that the size 6 she wanted should be a 7. So the store clerk had to change the bill. Bit of an inconvenience but ok. it’s a sale after all.
DOH! No, I need a size 6, yes it’s better with the 6 as she’d try them back on and walk around the store, testing them.
Change the bill again. That is when the mother hen came up and quipped about the fact that we should make sure we know what size we want before we buy.
It’s a challenge to have to change the bill all the time.
This I perfectly understood, but it wasn’t busy and yes we/​she was having this important decision to make. After all, we are talking some pretty pennies for them.
She said, yes. I think so. Yes. I’ll take the size 6.
And so we did.
Then she wanted to look at the handbags, but I politely urged her out so it wouldn’t be a further blemish on my credit. I just didn’t want her to buy from there anymore because of the salesmans snoot.
The female sales clerk was much more approachable and friendly.
So, I guess it’s back to Holts?
End result?
Name brand — 5 stars.
Styling –5 stars
boots — 5 stars.
service — half was 3 stars the other half 0.
Compliments? half was 3 stars, the other half 0.
Quips? Sorry, you just lost a big sale. Remember the quote in Pretty Woman during the designer shopping spree?
«Big mistake. Big. Huge. I have to go shopping now»