Toys ‘R’ Us

Don’t even bother looking on their website, most items are never in store for Toys ‘R’ Us if you need to pickup an item, even though it says pickup in store option available.
The place is super dusty and dirty, I guess to be expected because of all the kids running around. I started breaking out in hives because the place was so unclean.
Anyways, there was one friendly young store clerk there that helped me out, and I appreciated his friendliness, so rare nowadays. I would recommend you come here if you are shopping for a gift, but don’t have high expectations!

Staff don’t even know what products the store carries and then rather than putting a bit of effort into checking they send you on their way. With that approach I’m glad to be sent on my way. Thank goodness there are lots of better options out there.

For Babies R Us side only. It feels like a warehouse with strollers and carseats lining the walls on one side. I’m OK with that. I came to checkout strollers when I was pregnant and waited FOREVER for someone to help us. We were new parents and had no idea where to start so we needed help. Found a salesperson and they said they’ll help us after they helped another couple. Fine. But after she was done, she disappeared. We tried to find another salesperson but there was only 2 and they were both occupied. Eventually, being super cranky at 8 months pregnant, standing around waiting for almost an hour, I just told my husband to pick up one of the strollers off their shelves. When we tried to figure out how to collapse it and looked like we were about to break the model, THEN a salesperson came to «help». Geez, took long enough.
Another time, we came here for a car seat sale. They were severely understaffed for a sale. We knew what model we wanted but we needed to get someone to bring the item out from the storage since they only have carseats displayed. Again, waited an hour just to get CS. The salesperson this time was nice but just had too many people to help out as there was only 2 people on the floor.
Babies R Us do have good sales and do adjust to match their sales price if an item you bought is cheaper within the month — and you can just bring the receipt for price adjustments; but I would rather go to their Richmond Lansdowne location. Plus you don’t need to pay for parking there. They do reimburse for parking if you buy something from this location– but you might just walk out buying nothing from pure annoyance waiting for CS. If you come here requiring zero assistance, then the experience might be OK.

Staff didn’t seem too interested to help and when I got to the cashier there was one one there. When a staff member arrived she practically ignored me and continued putting something away. The lady in front had to say something to get her attention! I will give them one more try because they do have a pretty good selection but if I get the came staff behavior I wouldn’t be going back again.

Good selection, but no bargains; prices at best the same as elsewhere. Worth being aware that apparently, if you order things online and they are shipped from the local store rather than wherever Toys R Us has its warehouse, they go by Purolator. That means that (at least if you live in a condo/​apartment) you must be present whenever they randomly get around to delivering, since they will not give any estimated delivery time, or you face huge delays trying to get Purolator to reschedule and do it correctly. (One of two items from my last order ended up in a huge fiasco, with Purolator Central sending messages to a depot in the wrong city, etcetera. The other item ordered at the same time went by Canada Post and as usual just went automatically to my local outlet for pickup after the delivery attempt.)

Someone needs to buy Toys R Us and rework every single detail of their business… there is potential… WALL STREET, are you listening???

The number listed online doesn’t work, use this one: 604.733.8643.
Had to hunt around and call other stores to get it. Most of the phone numbers to the other stores don’t work either. When I finally got someone on the phone they were really unprofessional.
Not sure if they read these reviews but I think they should, simple changes would improve their business.

The phone number for this store is listed at 604−733−8697 on the Toys R Us website. That phone number always produces a busy signal. It’s incredibly frustrating.

This review only refers to Babies R Us. Large selection of practical items like bottles, tubs, health related items and toys. However they do not stock nearly as much as what is available from their website and also do not restock quickly so there are always items that are sold out. High prices compared to other stores in town. There are weekly sales though.
Customer service is very poor; staff are not knowledgeable at all. If you have any questions about gear, I would shop elsewhere. They always try to upsell at the till.
In summary, if you find something you want here on sale, purchase online and don’t waste any time coming to the store.

Looking for a birthday present for my son, he’s 9 now so every year I have to get more creative with his gifts and remind myself he is 1 year older, toys are us always fills the need can’t go wrong here! Prices are a bit more than if you shopped around bit who needs the headache to try and save a couple of bucks! It pays off on their available selection that’s ready any time you want!

There are times when I am out of options and find myself shopping here… egads!
Some of the worst customer experience I’ve ever had happens at this store. No one says hello, no one knows where to find anything (you do work here don’t you?) and no one knows how much anything costs (thank goodness for those price-​checking machines). Even at Christmas there is usually only one till open.
The only saving grace is the selection of toys and the prices when there is a sale. If at all possible go to Kaboodles or Granville Island Toy Company where you’ll be met with knowledgeable staff who want to help you.

Toys in general are not as good as they used to be. But for selection and price, toys are us is good.

I’ve been going off and on here for years when in the area ’cause honestly I’ve had better luck here than in the Metrotown location for a few things. As the years have passed I will admit that the quality of items have dwindled and they’ve become more baby than toy focused. If you’re looking for something specific, especially during the holidays… good luck with that. I know what I want and they generally have it… puzzles. Prices are decent, however, for certain things I know that I can do better. I used to browse this place just to kill time, however, that doesn’t seem to be worth it. Most of my business has now gone to Granville Island toy company.

This particular Toys R’ Us has serious issues with its parking space. It is not trivial to find and he parking attendants are there to get you. After paying a hefty fine for five minute (unpaid) stop in the parking lot during the holidays I will think twice before I drop by again. Also, their prices used to be lower than those of the independent shops in town — this seems to be a thing of the past.

I didn’t expect much from the service as I’ve worked at Toys R us before.
What happened when I went to look and purchase a wii controller was there were two staff in there today.
I was in the video game section. The store was dead.
Problem 1. No staff said hi.
Problem 2. when I brought the nunchuck to purchase the staff member didn’t see me and I was waiting literally about 2 minutes while they went to get something off the ladder.
Problem 3. When the were headed back neither staff members acknolwedged me being at the counter when they were headed back. It would have helped had either of them said, I’ll be there soon.
Problem 4(a Training or policy issue). This really ticked me. My chip credit card didn’t read so the cashier refused to accept the credit card even when I showed picture ID. Note, my credit card didn’t have a signature on it. He quoted it was store policy.

A big box toy store located on Broadway. I didn’t come here too often as I usually got my baby gear from a different baby store.
But as my little boy is getting bigger, I am in need of age appropriate toys and they have it such as hot wheels and car toys. Their toy section is huge and you can probably find what you are looking for.
The service here is hit and miss. The store is so big that you usually have to go on a hunt to find a sales associate to help you. I usually go in here with a product in mind otherwise, you can get lost in the selection of toys.
It is what it is. A giant toy store.

A terrible store with long lines and scary looking aisles. Nothing like the Toys-​R-​Us in the US where stores are clean and deals are plentiful.
Every time I’ve gone in here (to the Babies-​R-​Us side) I have waited forever and wondered how the heck I’d do this with a child in tow.
Then I buy my gift card and wonder how the new mom for whom I’m purchasing will do it? Suddenly, my nice gesture doesn’t seem so nice anymore.
Never again, at least not in this town, and not if I can help it.

I recently went to visit some out-​of-​town friends, and I wanted to bring some presents for their kids. The kids are very little, so I knew it wouldn’t have to be anything fancy or expensive (while I was over there, I watched one of the kids playing very contentedly with a cardboard box. For a good long time).
Where else do you go to get toys? The toy sections at London Drugs or Canadian Tire are not that cheap and the selections are abysmal. Toys R Us has a gigantic selection of toys for all age levels, plus a pretty big assortment of board games, and there’s the Babies R Us next door which is also good for baby items. I find the prices are affordable and in some cases a straight-​up bargain (when I was there, it was «buy 5 cans of Play-​Doh, get 5 free»). I managed to get acceptable presents for 4 little kids for under $ 25 in total, after tax (and not bad presents either. I got two chunky Spiderman racing cars for the 1-​year-​olds, and two view-​finder play cameras with light-​up flashes for the 3-​year-​olds. One thing I’ve learned over the years is to get identical gifts for similarly aged kids — even down to the colour. Otherwise they will duel to the death over who gets the blue one or whatever).
The only drawback to this place, as others have mentioned, is the parade of screaming kids that runs through this place daily, tearing merchandise off the shelves and stretching the capacity of the understaffed, mostly very-​young-​themselves staff. But it is a toy store, not a museum, after all.
Bonus points for being in the city and not making me go out to Coquitlam or wherever you usually go for big box stores.

this is going to be about Babies «R» us.
Poor customer service! Seriously they need to improve their customer service. It seems like their cashiers are always moody. Come on this is baby store!

Most of this review is going to be about the Babies ‘r’ Us side, since that’s where I’ve spent most of my time.
It’s worth noting for both Toys & Babies ‘r’ Us, though, that this particular store has terrible customer service. As a big chain, I don’t expect or want them to offer much help while I’m browsing, but you’d think they’d want to check you out quickly. Yet they only ever have a few tills open, and the cashiers at them often don’t know how to do the basics of checking you out. Forget about trying to return an item or register for baby gifts. Two days after Christmas, on a weekend, they had one person handling returns for the entire store and a line of about 10 people. Each return involved filling out a form by hand. Wouldn’t you think they’d want to get this done quickly, so they’d have a lot of happy repeat customers, instead of the line of grumbling adults commiserating with each other about how awful the store is?
Babies ‘r’ Us does carry many of the basics, and more downscale (read: more affordable) lines than you’d find in the boutique baby stores here. In many cases, these items are just fine if you’re not a rabid Vancouver hippie environmentalist or yuppie. But even for these basic items, Babies ‘r’ Us often has prices that run higher than for the same items elsewhere. A Graco Snugride carseat? $ 30 more than the same carseat at TJ’s. And you’d be nuts to buy diapers at Babies ‘r’ Us. A pack of newborn diapers was almost $ 10 more there than at the Superstore (which means the cost was about 200% of the Superstore’s cost). If you want to use cloth diapers to save money (or the environment) once the baby’s big enough, don’t bother with Babies ‘r’ Us, either — they won’t even sell you a basic pail or pail liner for diapers that doesn’t involve wrapping diapers in a layer of plastic.
A couple of other notes for expectant mothers:
1. If someone at your shower was nice enough to give you a Visa gift card — because you’ll be able to use it at more places than a single store card — forget about using it at Babies ‘r’ Us. I was informed that store policy prevents them from accepting any type of gift card other than their own. When I asked why, they couldn’t explain. I’m left to conclude that this is a lame attempt to force people into a single-​store gift card on which they’ll probably never use the full balance, so the store will profit off it.
2. If you have friends /​family in the United States and are thinking of registering at Babies ‘r’ Us so they can buy things off your registry at a Babies ‘r’ Us in the States, think again. The Canadian and U.S. stores don’t talk to each other, and it’s impossible for them to see a Canadian registry at a U.S. store.
3. When I tried to do a baby registry, they asked me to sign up on a sheet and wait 30 minutes just to get a scanner to do the registry myself — on a day when the store was nearly empty. If you want a Babies ‘r’ Us baby registry, it’s much quicker to do it online than at this store.
Overall, I try to avoid this store like the plague. I can usually find whatever I’m looking for at TJ’s — and they usually have more selection and better prices.
(FYI on the ugly sign — the Bowmac sign is a designated historic landmark, so Toys ‘r’ Us can’t tear it down.)