Urban Eyes Doctors of Optometry

Although I live in the West End, I didn’t notice this store until my eye doctor I had been seeing for years retired. I wandered in and was greeted by Khadija who was friendly and helpful. Because I had a new prescription I then was seen by Leo for glasses and he was just great. THEN, because I wear contact lenses as well, I was seen by Dr. Kelvin So who I was blown away by. Just so helpful, knowledgeable, super friendly and a great sense of humour. He does such a thorough job — have been back to see him a couple of times and he seems to really care — can’t say enough about him. I’m so glad I found this great place and highly recommend it to others.

Went in for a checkup and the eye doctor was amazing. So incredibly happy, friendly and informative. Amazing. He even showed me the equipment and explained to me how various scans worked etc.
On the sales side, I must say they are very information and really understand fashion/​style.
On top of that, they gave me a nice discount on some beautiful glasses. Brilliant.

Thank you, Urban Eyes. My new glasses are like a new life… Very thorough eyes exam by Kelvin (Dr. So) who answered my 2 ½ dozen questions, showed me pictures of my optic nerves and explained the status of my sight, helped me make a decision about contact lenses. Impressive technology. I highly recommend this clinic.

Leo & his staff are awesome
Had my glasses replaced and rush ordered
And Leo & Urban Eyes came through
Always willing to accommodate their clients
Oh and Leo is kinda cute as well

Okay my previous review was a little harsh. The delay was shared between insurer and urban eyes. The insurer made the mistake but the issue wasn’t addressed until I expended the effort to chase people down in an attempt to find a solution. Love the glasses and I see better now so all is good.

Excellent selection, service and satisfaction! I say, thank you! I am actually going to go there again to get my next pair of glasses/​sunglasses. No complaints from me! I recommend them.

I have just had an extremely thorough eye exam (over two sessions .the second on different day as eye drops hinder the final vision field exam). The doctor was very informative and helpful. The staff very friendly and not at all ‘hard sale’. Throughout the two exams I could hear one of the sale guy talking to endless people with utmost diplomacy with customers expecting the world .and they want it now and for no cost! This place and doctor (Dr. Allison She) were recommended to me and I have no hesitation in also recommending it.

Oct ³⁄₁₂ With a loose screw on the arm of my glasses I first called to see if they were open. Their voicemail said they were open (from 10am thru Saturday) when I got there however it appears on Wednesdays they open at noon instead). Too bad. I’m taking our business elsewhere.

So my glasses broke last April, and I decided to try Urban eyes to get a new pair as they are literally just around the corner from me… convenient? Turns out not so much!
I’ll give a quick rundown of my experience with Urban Eyes:
— April, I buy a new pair of glasses, so pretty! Yay I can see again!
— Less than 1 week later — the frames actually come apart at the hinge… okay, maybe not their fault, more likely the manufacturer, but alas… I take them in to get fixed under warranty, they assure me that a new piece would arrive later that week and they’d give me a call when they arrive.
— A week and a half later, I haven’t heard anything so I call them… turns out they scratched the lens attempting to repair the frame and had to order a whole new pair and gave no reason as to why they didn’t contact me to give an update.
— A week and a half later, I get a call that sounds like they’re tired of holding on to my glasses and I should come pick them up already (news to me?)
— Six months later, the *exact same thing* happens with the frame — it just comes apart at the frame, no damage, no broken piece, just fell apart… again, maybe not Urban Eyes fault, but the manufacturer? But it gets worse…
I take them in, still under warranty, they assure me a new set of frames would be delivered no later than the following Tuesday.
— Wednesday comes, I hear nothing… I call, get a voicemail, leave a message… no response.
— Thursday, I call again, no answer, no call back from my message the day before
— Friday, I call again, no answer, no call back
— Finally I get fed up and go into the store and get a reaction that is similar to «oh yeah, your glasses came in earlier this week!» (thanks for letting me know?) I end up sitting there for about 15 minutes while they put the lenses into the frames… and then I’m told that the lenses don’t really fit, they won’t fall out but they are loose and rattle around. They say they will make a new set of lenses and call me next week when they are ready.
— Three weeks later, I’m still waiting. No call, no update, no new lenses. I’m not holding my breath…
Let’s just say in the future, I’ll go a little further away from home, it’ll be more convenient…

if you are looking for nice people to deal with, quality products, great products and selection i do recommend this place … the eye exam was reasonably priced (25 dollars cheaper than just up davie street) and thorough (dilated my eyes too) … when i mentioned i my financial concerns regarding purchasing my first set of progressives, within moments the man who was helping me found a fabulous set of frames that were FREE … he helped me pick out the right lenses, not pushing the most expensive but telling me the differences between different lenses which i certainly appreciated … it was like he wanted to (sit down everyone), it was like he wanted to sell me what i wanted: O) i am really happy with the exam, my new glasses and how little i actually had to pay (my friend bought a pair of progressives on denman that were double the cost) … and i have found every staff person to be friendly and helpful …