West Coast Medical Imaging

Dropped in for my first ultrasound app. Not sure why these reviews are pretty negative. The office was nice and clean, front desk guy was welcoming and funny! The ultrasound tech was super nice and let my hubby come in after about 5 minutes when she was done with what she needed to do. At the end, she let us both see the ultrasound screen which was an amazing experience and gave us a photo to take home! Overall, had a good experience at West Coast Medical Imaging:-)

Is there any reason they won’t allow partners to attend the ultrasound with their pregnant partners? I can sit in on the entire ultrasound at every hospital and other imaging clinic. Also nice to hear the receptionists constantly complain about their jobs and be rude on the phone to clients. You can have a high end modern city office if you like but if you have donkeys running it then it’s still a farm

Came here to have ultrasound with my wife. I was denied viewing until last 2 mins. Technician was rude and when I questioned the policy they sent a tech to speak to me who had just done an ultrasound with a family member there the whole time. Do yourself a favour and go somewhere else.
*update. Finally invited in and found out my wife wasn’t shown the screen during the ultrasound. This was supposed to be an awesome experience to see our child.

This business sucks. The receptionists are rude and aggressive. They treat you with disrespect and seem to have some issues with authority in the past. They do not look happy with their jobs. It seems that the owner of the business is exploiting them and they have no where else to go to. The technician that did the Baby Ultrasound was very rude and impolite. She did not give us time or opportunity to see our baby in the ultrasound. This is a very important moment in life and every family and every mother and father dreams of this day. Its the first time that you see your new baby. So it is not fair that these employes work in an organization that is supposed to provide a service and a good customer experience. I will never go back to this horrible place, it felt as if it was the purgatory and the people that worked there are paying for their sins. The conditions of the tools they use to show you the ultrasound are very old and obsolete. They even print a shitty lousy quality picture of what you see on the blurry cheap screen. This is defenetly not the best medical imaging in Vancouver. This is the worst medical imaging center in Vancouver and also the worst customer experience for baby ultrasounds. I left this place feeling sad and angry.

Very clean modern office. They are usually fairly on time with appointments. But I have to say the attitude of the lady manning the front desk is very condescending. She’s short tempered, and does very little to hide her impatience. Nice view from the office though.

The only reason I even gave this organisation one star is because the technicians seem to be very capable and efficient. That said, the customer service, operational and management of these clinics is disgusting! Absolutely no knowledge of day-​to-​day operations, customer service or even medical protocol. Don’t even bother with this organisation find another private clinic! Trust me can’t be any worse than this place!

A fine, clean place for an ultrasound or x-​Ray and I’m glad that this is review 555 instead of 666 or it could have been a bad omen. Since they do very few ultrasounds for major injuries, you might have to wait up to four months for your appointment. An ultrasound is more reliable than an x-​Ray, I discovered.
They are good about calling you if there is a cancellation, or even as a reminder for your appointment. Good luck getting in on time when they schedule you before a long weekend, however. Apparently, not everyone takes off early even if traffic indicates otherwise. So the waiting part with an app’t is a bit annoying.
The good thing is that it’s still fairly easy to find free parking and the skytrain is there.
*note* — Since there are other medical buildings around here, this is the one on the same side as the pizza place and it has security. Inevitably, wherever I park I end up walking across the street to the wrong side. Police abound in this area so try not to speed or jaywalk to get here.