Chatters Salon

I have never written a review before but felt after my experience it was necessary. I came to chatters to get a half head of foils on just my regrowth (just bleach and developer no colors or anything fancy) Very basic and simple and a relatively quick service.
It took the girl 3.5 hours just to get the foils in and wait for it to be developed (this usually takes 1.5 hours TOPS).
Then she put a toner on my hair which I normally don’t ever need. The toner completely changed the color of all of my hair from a pale white blonde to a mousy ash grey beige color. Not happy. So the manager called me today to «correct it» did a wash to strip out the toner and said we may need to tone it after because it could go brassy. Which it did so it was toned again, and it is nowhere close to what I started with. My original beautiful hair color is gone and I am stuck with still a mousy dull beige color. And my hair which was silky soft and so healthy from babying it for years now feels like straw it is so dry and dull. I am so disappointed. I can’t even wear my hair down its so dry. It looks horrible.
I’m going to have to go to get it fixed again (somewhere else) once it feels like hair again.
I’ll give the manager props she tried. It wasn’t her screw up to begin with she did what she could. But I’m sure the original girl had to be a newer stylist from how long it took her to do just foils.
I will not be going back. Which is unfortunate because it was a good place to get in the same day appointment when in a time crunch.