Penalty Box Too Restaurant

nothing special basic food not sure why it takes an hour to even get a table, poor design and the menu is boring not sure what all the hype is about for this place oh and the chicken delight is dry and has no seasoning whatsoever

Went here for dinner with my girlfriend an hour before close. Wasn’t busy, unfortunately the food and drinks we initially wanted was sold out, but understanding it is a smoke house as well, it’s expected. Service here is great, feels like a family joint. I had the signature chicken delight and my girlfriend had the souvlaki dinner. Both were absolutely amazing, flavours were great and price was cost efficient. I’d recommend them, I will be coming back to try the ribs. Overall, great experience.

Love it here! Whether it’s the chicken delight, boasted chicken, or even the Greek salad it’s ALWAYS delicious. The wait time is often very high for this restaurant for takeout or dine-​in but that’s just something that needs to be accounted for. The wait is that long because there are that many customers placing orders. I normally get takeout and average wait time on a busy night is about an hour but that just needs to be accounted for when you order

I’ve been going to this restaurant over the course of my 31 life and, sincerely, this place is extremely hit or miss. When they nail it, the food is a great example of staple American food done pretty well and when they miss the mark, they miss it terribly. However, I’m going to give you guys a basic rundown of my average experience with the place, as I have way too many of each experience to really post them all here:
I would walk into the restaurant which, in all honesty, after parking, which is a pain in the rear to park in the parking lot of, almost all of the time, to see that I’m either completely ignored, partially ignored, or treated to a «Seat Yourself» sign which could mean they’re either too busy to help customers or they don’t really care to push themselves beyond their routines. After either being seated or seating ourselves, which can take a long time in its own right, we have to wait even longer — this wait time can go even longer depending on how busy it is there — just to order our drinks, let alone receive them.
Once I receive a menu, usually I’m distracted by how long it’s taking to be attended to because I’m something of an indecisive person, so I’ll take an unusual amount of time to pick what I want, especially when there’s not a huge variety in menu items. Ordering and getting my food usually doesn’t take a huge amount of time compared to how long is usually takes to get the ball rolling.
Once I receive my food, though, is where the fun begins. Plating usually leaves me either with an abundant portion that seems to depend on how big they make the main — as they fill the rest of the plate with a heap of fries, coleslaw, and beans, depending on your dish — and that doesn’t equal a truly large portion as it’s easy to fill up on fries, and, honestly, half the time, the quality of the fries aren’t up to snuff and I never really finish them, so it feels like a waste. My wife always gets the Chicken Delight and we always share my fries — we’re both pretty healthy eaters so that should tell you something. Getting refills on our drinks, as well, is something I should honestly just forget about half the time. The quality of the food, though, most of the time, is spot on and it tastes great, especially the Chicken and Steak Delights. The pulled pork here isn’t bad, either.
Service seems to be hit or miss and it’s usually a miss as it takes the restaurant being nearly empty to feel like they’re being pleasant with you and properly attended to.
Considering how little I spend here I feel as though I’m getting exactly what I paid for which, I guess, isn’t terrible. I just wish the service was a lot better.

Once again the chicken delight surpasses expectations. I have yet to try out other items on the menu but I am sure they wouldn’t dissapoint.

Love their food… the portions are big! The only downside is 95% of the time you have to wait minimum 20mnts to be seated since it’s always packed inside!

I ordered the chicken delight with a Caesar salad. It was absolutely a delight in deed and well worth the 45 minute wait. We were seated within 10 mins of arriving.
The pita wrap was a little messy, but I was ok with that because it was scrumptious.
The side Caesar salad was perfectly dressed and complete with homemade croutons.
I will definitely be back :)

I have two words «chicken delight» it is a great chicken wrap and it’s a good portion of food for a great price. It’s only a few dollars more then a combo at McDonald’s, but 100 times better. The only reason this review did not get 5 stars is because I have been going to the Penalty box for a long time and I think the inside could use a major update. The restaurant is always packed not to mention the take out.

After hearing raves about this place from my father, I decided to see what the fuss is al about… so 5 of us ventured in for dinner on a Wednesday night.
We were immediately greeted at the door and were told that due to the crowds, the wait for food (once ordered) would be approx. ½ hr. I thought this was a reasonable time frame, so we stayed.
Our server was fantastic… told us the specials and took a drink order. She checked back on us frequently and brought out additional items without any attitude.
We ordered:
1) spaghetti and meatballs. Huge portion size, my father loved it
2) perch dinner special with fries and coleslaw. Huge pieces of fish, lightly battered. Excellent taste.
3) Rib dinner for 1 — I found them rich in flavour but a bit on the fatty side. Still deelish though… with fries, baked beans and coleslaw (and only $ 12.95)
4) chicken strip meal — with fries, coleslaw. The person who ordered this asked for Hot sauce, which they didn’t have, but she said they were ok regardless
5) coconut shrimp special — 10 breaded, sliced shrimp with soup or salad and fries. The person who ordered this said they were excellent.
All the above, plus 3 Coors, 1 Diet Coke, 1 glass of wine came to just under $ 80! Excellent value considering taste and portion size.
Will return to try something else…

I don’t get what the big deal is with this «chicken delight» sandwich. I, or anyone for that matter could build a better chicken sandwich at home for a quarter of the price. Stop encouraging people to eat dry, bland, easy, boring food. The owner of this restaurant is probably laughing his head off on a yacht somewhere in the Caribbean, wondering how he got so frigging rich selling such terrible food.

This is my favourite restaurant by far. The best food ever, could have a chicken delight every day of the week, and I am very picky.

Cheap, tasty chicken delight. Service is hit — or — miss because they can be Soooooo busy. A Windsor must do every once in awhile. The sauce on the chicken delight and on the gyros is the main reason we keep returning.

Ah the chicken delight. It keeps me coming back. The price is fantastic, much cheaper than a comparable wrap anywhere else. From time to time I’ve tried other menu items but none are as good as the delight (a chicken delight is a chicken pita wrap by the way, with lettuce, tomatoes and a special delight sauce). One time we had a bad experience, the tomatoes on our delights were a greenish unripe colour, texture and flavour. When the waitress asked how everything was we told her and she made excuses, no apologies. Then on paying at the cash were asked again how everything was, we again mentioned the tomatoes and got more excuses, no apologies. It was a bit bizarre. I’d rate them lower as a result but it was an aberration as usually the food and service is just fine.

Chicken Delight with half fried, half Greek and a side of yellow (dipping sauce for the fries) so good. Most of the soup of the day are very good, french onion isn’t bad either. Surprisingly like the escargot here also good size portion. You just need to know lunch and dinner on a Friday will be crazy packed… give yourself time or come on an off time or day. The place is busy they have to be doing something right!

I don’t see the appeal. I just don’t. This is brown food. It isn’t even tasty brown food.
The crowd can be forgiven. They need a place to go. They’re actually charming folks.
Even the décor has some charm. Some. It’s a little uh-​oh-​am-​I-​gonna-​get-​hepatitis-​here? but hey, you get what you pay for, right? Aaaaaaaand, we’re back to the food…
It’s brown. It’s all brown.
Blecccchhh

No matter when, they have a crowd — but it’s a good thing
We stopped in around 3:15 on a Thursday and there were a lot of people seated at tables. Several people came in and picked up to-​go orders.
We were surprised to say the least. And what’s good? Everything, just ask a waitress!
We tried the escargot — a weird thing to eat at a mom n pops diner-​type establishment. It was hot, salty, buttery and tasty and came with bread to sop up the sauce.
My bloody mary wasn’t great though. I felt like a rabbit licking a salt tablet when drinking the thing because there was a layer of salt in the bottom of the glass (and on the rim, in case you wondered). There wasn’t a kick — a little horseradish or tabasco would improve it greatly.
The location is great when the exit line from the visitor’s lot at the hospital is super long.

The service, the wait and most of the other items on the menu are not much to brag about, but. but the Chicken Delight half and half (half fries half green salad) carry out is a must.

We do love Penalty Box don’t get us wrong. However each visit is a hit and miss with both staff and the food. The Chicken Delights really are amazing — but you might want to ask «easy on the sauce». If you go on a Friday or Saturday evening expect the wait to be long. To be seated and for your food. They WILL warn you right when you walk in, but the warning is more «go away» than «we’ll do our best to take care of you». But really that in my opinion is more Canada’s customer service vs elsewhere. This time we decided to order the GYRO — A GYRO — Not a Chicken Delight Gyro! They put their Chicken Delight Sauce on the Gyro Instead of Taziki Sauce. Who does that? It’s a Gyro that’s what makes it a Gyro the sauce. The sandwich was all mayonnaise «delight» sauce. But, our fault, we failed to read the menu which did state Delight Sauce on the Gyro. The wait staff was great and quick to assist and suggest instead of waiting another 45min for our food to be replaced we just scrap it off and she’d bring us some Tiziki Sauce to replace it. AND THEN CHARGE US $ 1 for each little thing of sauce! Sorry Penalty Box that’s just going too far on you customer service!

Went back here a few weeks ago because it was close to the hospital which my friend had an appointment for quarter after one.
We were seated just before noon and decided we better order sandwiches so we wouldn’t have to rush. I got the club and she got a souvlaki pita wrap. We were sitting forever before it came. It must have been half an hour.
Food was excellent, I think this was the best club I have ever had at a restaurant. Hers looked good as well. Waiting and paying for our bill took the longest I’ve ever waited. They really need to hire some more staff and I’d eat here for lunch all the time. It’s a shame you can’t go here on your hour long lunch break, you’d never make it back on time.
We ended up being late for that appointment by 10 minutes.

5 stars for the Chicken Delight sandwich.
–1 star for the draught because it’s not cold enough.