Pueblo Bonito Montecristo Estates

Not a single person at this place has a freethinking brain cell. There are maybe 2 decision makers and if you don’t find one, they are like lemmings, following each other off of the cliff. The actual rental itself was fine and clean. It take forever to get down the mountain to get into town or the beach and it costs $ 30 each way if you want to go without driving yourself. And the security is ridiculous. I mean, I’m glad we are safe and all but if there isn’t something correct with your paperwork, they will hold you at the gate for an hour, just staring at each other with stupid smirks on their face, even if it is obvious you are staying on the property. I’m looking at you Luis. He thought it was so funny that we were drunk and tired and he had the control not to let us in. We had to finally convince them that we were legitimate by allowing them to come into our house, search the place for other people, and show them our passports. There was another night where we wanted to go eat at the restaurant on the property. We were told they stopped seating at 10pm, and stopped serving at 10:30pm. We got there at 9:30 and were told that they were closed. On the way out, once we told them we were going to the airport, they called a «special taxi» where we were charged $ 110. Even if we wanted to call a normal taxi and negotiate our rate, the resort would not let us so they could get their portion of the airport ride. I would not stay here again and would advise others not to as well. OH, AND THEY DEFLATED OUR INFLATABLE POOL SWAN… DO YOU HAVE ANY IDEA HOW LONG THAT TAKES TO INFLATE? FORREEEEEEVER.

I’ve been a patron of Montecristo for the past 7 years and every time I come back it feels like a dream! I never ceased to be struck by the beauty of the villas. I love the moment of opening the doors in the downstairs living room and seeing the infinity pool meeting the rolling desert hills and seas. Every night from the view of our balcony we watch the sun set on the beach. Montecristo is truly the BEST place to stay in Cabo San Lucas. You can truly be self sustaining as each villa is equipped with its own kitchen, pool and hot tub too! There are 3 bedrooms and a living room so it is perfect for those crazy large family vacations. However it also makes for the best romantic getaway! The staff is phenomenally courteous and professional. If you are thinking of visiting, the best time is during Dec-​Jan because the weather is just ideal (80’s) and not too hot!

This is a great house to rent. Comes with all staff Maid, chef, and someone to grab all your groceries at the mercado.

Beautiful views from every home. Concierge from our last visit back in 2013 came to visit/​check on us, even tho he was not our personal concierge this time. Loved that personal touch! THIS IS THE PLACE TO BE.

WOW. WOW. and WOW.
Cannot even believe how beautiful these villas are.
From the second you enter Pueblo Bonito Resorts, to pulling up to the villa and being escorted through the front door to the wide open atrium, just walking around the estate is jaw-​opening. The outdoor jacuzzi, infinity pool, and all of the property is quietly and constantly maintained. The maids and staff were very friendly. During our stay in our villa, we had access to the other resorts and spas/​cabanas/​pools and we had a blast. Loved coming home each day to see the bed beautifully made with cute bed/​towel art with local flowers.
Waking up in the morning and going for a quick dip in the infinity pool while looking out in the distance and seeing whales breaching the water as the sun slowly came up was breathtaking. Relaxing in the hot-​tub and catching the sunset, absolutely glorious.
The highlight was the golf-​course along the beach that is part of this resort. Although I didn’t play golf, I had so much fun driving in our personal golf cart going from hole-​to-​hole. The best part were the refreshment stops, but when I say refreshments, I mean full bar with sandwiches, tostadas, burritos, tacos, etc. Just a heads up though, there are 3 stops total, and the last one is a little lackluster compared to the first two.
Definitely would love to come back here again. Felt amazing to smell the ocean and feel the sky, lift my soul and let my spirit soar and fly.

Stayed 6 nights. Excellent service everywhere and honestly a great deal. A lot of people report shuttle issues, none for us except one day with a spa appointment, but not a problem. Beds great, pool fantastic. My wife left her jewelry out, no issues. We tipped the shuttle guys, 2 bucks a trip and always got the best treatment. If you want to go, stay in Phase 2. We loved it and yes you can walk between Sunset and phase 2.

The maid stole $ 20 out of my bedroom, our ceiling had holes in it, there was a huge dent in the fridge, the wifi box was hanging out of the wall, there were speakers in the living room but no stereo, the fountain didn’t work, the bathtub was backed up and there were parts falling out of the wall, two toilet seats were broken and the hot water went out.
The shuttles will only take you to the coffee shop, so if you want to take the shuttle to the Pueblo Bonito Rose, you have to take a shuttle, then flag down a golf cart to take you the rest of the way to the other shuttle. For being a luxury resort, this place left a lot to be desired and the staff was extremely slow. When we checked in, we weren’t given any information about the resort, so you are left on your own when ordering room service, finding the pool or figuring out how to navigate the shuttles. It’s a beautiful resort, but I don’t think it would hurt to bring in new management and maybe keep an eye on the maids if you don’t want them going through your belongings and stealing money.

Once we got to the Monticrisco, we had so many problems and I don’t believe that they were handled in the right manner. For 2 weeks, we had problems with the pool. First it was too cold and then it was too hot. We had air conditioner problems and a huge leak in the downstairs ceiling. We had to keep a towel on the floor and it was definitely a hazard for slipping.
The second week our problems continued. We met our personal concierge named Jerry Sanchez. To begin with he was great and helped us with pillows and towels, but it soon became apparent that his follow through was not good at all.
We had many problems at this property #57. Here is a rundown of the house problems.
–the pool was very cold and then very hot. As a matter of fact my brother in law jumped in thinking that it would be refreshing and immediately jumped out because it was much hotter than the hot tub.
–There were many leaks in the house. The downstairs had a huge leak right in front of the laundry room and one of the bedrooms
–The air conditioner was broken downstairs and a new thermostat needed to be put in. That happened at the end of our 2^nd week
–One day the internet went out, and the same day the power went out as well
And to be honest, there were many things that were not right with the place.
–leaky fridge and dishwasher
I want to make sure that I tell everyone about the worst part of it all.
The hot tub is above ground and there is very slippery tile and no easy way to get out. There is a short step to get out, but it is difficult and very slippery without slip-​resistant surface.
On Tuesday, my mother-​in-​law was in the hot tub and got out. She put her foot on the very small step and pulled her other leg over. Because the hot tub was challenging to get out of and very slippery she fell and ended up breaking her hip. This could be a hazard to other people and we want to make sure that something is done to fix it.
A Dr. came to the room for $ 100 fee and told her to go to the hospital. She ended up having to be flown by jet to San Diego to have surgery. Very scary and a $ 30,000 flight to boot. We are blessed that she is healthy and didn’t have something more serious come out of this. She had pins put in and is on the mend now. For this, we are blessed but feel that we would be doing the public a disservice by not putting this online for all to see. We don’t want anyone to have to go through the same thing, or even worse.
Not only was the hot tub a dangerous thing, but the master bedroom’s huge walk in closet was filled with about an inch of water. I am so glad that we saw this when we were packing up my in-​laws or someone else could really have gotten hurt. There was no solution to this during our stay. It seemed as if they said they were going to have to rip the wall out after we left because the air conditioner was leaking.
I am upset that Jerry Sanchez or anyone else working at these LUXURY VILLAS did not do more for us. No one called to see how my mother-​in-​law was doing or ask if we needed anything. This was a huge deal. Also, nothing was done about any of the problems in our villa. All of our reservations ended up being messed up at the end of our trip as well, from dolphins to dinner reservations. Jerry also told us that he called a taxi to pick us up to go to the airport. This had not been done. He also said that my brother in law was to pick up the shuttle at the Montecrisco office and this was not the case either.
We asked Jerry to come and fill out an incident report with us. He said that it would take a couple hours and that we didn’t need an incident report for my Mother-​in-​laws injury. We told him that we wanted to do one anyway. He was supposed to show up to do this. Do you think this happened? NO it didn’t! Unbelievable!
With all of this being said, our biggest frustration is that there were many hazards in this house, which were not addressed and someone did end up getting hurt. We want to make sure this does not happen to anyone else. We don’t want to look like whiners, but there were just to many problems to stay quiet. As you can see from my previous review, I do like to give credit to people who deserve it and would love for my review to be a great one, however it is not possible because of the course of events.
My Mother-​in-​law called today to speak to someone about her frustration. She spoke with Luis and he was unhelpful to say the least. She is waiting for a call back from management at this point.
Update: Mother in law spoke to Edgar Bustamante who said that he would call back right away after looking at villa 57. This has not happened and that was 4 days ago. Daniel Medina the General Manager posted to the tripadvisor review that he would contact me and this has not happened either. What kind of service is this?

Not impressed. Service is slow and inconsistent… we have been hung up on many times when trying to just get a shuttle. The 3 bedroom villa looks nice at first glance and could be wonderful but the maintenance of the villa is lacking. Dishwasher, ice maker, lighting and list of other things were not in working order when we arrived. We did not get a brochure or guide on what we could order for room service or how anything worked logistic-​wise for the resort. This seems more like a 3 star resort. Oh! The food was not good at the club or room service… the chocolate cake was disgusting. My stepmom and I got $ 65 pedicures at the spa on-​site and I barely got a 1 minute massage… I get way better for $ 30 back in the U. S…I also got a separate massage which was good but pricey (as expected). There was nothing special for me in the spa experience at the Montecristo so I wouldn’t do it again. There is a lot to desire here… going down to Sunset has been the better experience with service. They are quick and helpful. Kids Club was a great service! Pamela and Karla were great!
The view was good from where we were but there was a loud, horrible buzzing noise that would go on and off outside to the left. It seemed like electrical sounds but I have no idea what it was. When I asked an employee, he said it was spirits… yeah ok…
You can have a good time here but you need to be on your game and let the staff know what you need. It may take you a walk to the clubhouse rather than calling so you can get someone face to face to help resolve any issues.

This villa is so much more then i even hoped for! The service is fantastic, this villa has 5 queen beds, 3 bathrooms, full kitchen and full dining room with a private pool and private spa.
My fiancé suprised my daughter and I and we are having the BEST time!!!