Pueblo Bonito Sunset Beach Resort

We were there in May of this year and really enjoyed the resort. This is a private resort and you really don’t need to leave and go into town unless you want to. A cab ride into town is usually about 15 – 20 dollars though. There is a bistro, a Japanese restaurant and a few other places on the property and room service is ²⁴⁄₇. The room we stayed in was gorgeous, had a great view and was equipped with a kitchen. That said, it gets docked one star because of the pushy staff that will do anything to get you to sign up for a time share. It’s like that everywhere but we were hit up by bell boys, the towel lady, the servers and even the guys driving the golf carts. After a while, I think they got the hint and left us alone.

Service is horrible. Booked our room at pueblo bonito Blanco only to be told no rooms are available. They sent us to sister hotel pueblo bonito sunset which is a total disappointment. Beautiful scenery but horrible because everything is so far away. You can’t walk to restaurants and it’s not a swimable beach. You get different information about all inclusive too. Not willing to accommodate us at all for all the inconvenience. And our room would not open after trying to get in multiple times and only to be told we are not using our key right. But the sensor in the door was broken.
Over this place.

All good until you request a refund. I’m a timeshare owner here. 2 ½ weeks before our trip I cancelled 1 all inclusive package. Fast forward 3 weeks and still no refund. I’ve called 6 times, asked to speak a supervisor and sent several emails. Every time they said it’s being processed. At first they said it would take a few days, then they said 2 weeks. I felt bad for the girl who cancelled cuz her car broke down so I gave her the cash before I actually got the refund. Now I’m on my vacation and still haven’t been reimbursed the $ 550. I went to the front desk at the resort and waited 30 minutes for them to check into it. They told me the same thing! I explained the situation and that it was supposed to be my spending money for the trip and asked if there was anything they could do to help make up for the situation like an upgrade or hotel credit. The front desk manager said it wasn’t their fault so they aren’t willing do anything. Basically the hotel doesn’t stand behind their reservation department. I don’t care for establishments that do t value their customers and try to make things right.

We have been owners for 10 years. Have come every year except last year.
There is wear and tear in the resort. Our executive suite is a fixed week. We have the same suite on a certain week. The view is spectacular. However, tiles need replacing and furniture is worn out and needs replacing.
After the hurricane last year, the wind breaks/​guards made of plexiglass were not replaced. The metal was left standing. It is rusty and unsightly. This area is windy and in the last four days, the umbrellas around the pools are not being put up. It means sitting in the sun all day or sitting in your room.
We paid a lot to be a member and it is sad this beautiful place is not being kept up. They are busy selling other properties instead.

If you are looking for the «gringo» experience this is the place for you and what I mean by that is getting overcharged 4 – 5 times for everything if you aren’t all inclusive. They have shuttles that don’t take you to town directly but to their sister hotel so you can cough up more $ for them only. Unless you walk about a mile into town but who wants to do that in hot humid Cabo weather. Also they don’t let you take groceries or take luggage on these shuttles. They try every way to get you to spill your pockets on them only. We paid $ 40 to get from the airport to the hotel but on the way back to the airport there is no option but to get a taxi through pueblo bonito. It will cost you 3x that. If you are looking to get ripped off like most clueless white people this is the place for you. Eff this place, support the local cabo businesses.

I have been calming myself since my miserable July 2015 vacation staying at PBSB. I will continue to put my thoughts together to detail my review however from the front deal telling us to «find a place to shower» after the turned the water off in our unit to the valet service losing out Jeep keys prior to the day we were to go 4x4ing with other Jeepsters… This is only the start.

This resort was mostly awesome yet far from everything. My room was in the 29’s and i have to hitch a ride from the convenient bell boys. I can stay on the resort all week if need be. Didn’t do the all inclusive. Found it better to eat in town and cook in the room.
I did eat at the bistro. Not a fan. Ordered the pizza and it’s not like Italian pizza.
Housekeeping by far is the BEST.
Pools were over occupied by humans whom have snotty communication so waited till later in the evening for usage.

I just returned from a bachelor party weekend at the Pueblo Bonito Sunset Beach. It would have been nice to spend more time at the resort, as the aforementioned festivities were mostly dedicated to drinking/​eating. I didn’t get to «experience» the resort as much as I would have liked. That said, overall this was a wonderful resort, and for us the all-​inclusive option was well worth the money. There may be nicer/​better resorts in the area, but we definitely drove by and visited a few that were worse. Here are the pros and cons:
PROS
+ Priceless ocean views (large balconies and nice patio furniture for all rooms)
+ Front desk staff was incredibly friendly upon check-​in and voluntarily upgraded a couple of our group’s rooms to a large suite. Overall they were very eager to please.
+ Food was excellent at ALMOST every restaurant we visited. Brunch/​breakfast offerings were a highlight.
+ Late night/​24-​hour dining options
+ The bars all made great drinks… try the Miami Vice and mojitos!
+ Golf cart transportation was very efficient
+ Rooms and public spaces were very clean and well-​appointed. Equivalent to a Hyatt resort (or better) in the United States
+ The pools (especially the Sky Pool) were beautiful, though unheated, and had swim-​up bars with food service
CONS
— The golf carts all run on gasoline, and the smell is very strong. Kind of ruins the ocean air.
— Front-​desk staff was not nearly as friendly during check-​out.
— Certain areas (Sky Pool) and restaurants close early, but the staff doesn’t warn you about that. Make sure you read up on this prior to your visit!
— Sushi restaurant was pretty but the food was at best mediocre. Save your calories for the other places on-​site.
— The beds were (for me) not very comfortable
— Tips are supposed to be part of the all-​inclusive package. However, EVERY bill includes a tip line, so it felt very awkward not leaving anything. Thus we ended spending more than we should have needed to.
— Service can be slow, but I’ve read this is more a cultural difference than anything specific to this resort.

Everyone here was very nice and friendly. Views from the sky pool and rooms were spectacular. The entire resort is on a cliff so all rooms seemed to have a large balcony with an ocean view.
Service at the pools was excellent.
Hills hills, not a flat surface anywhere which made it beautiful but not conducive for walking anywhere much. Chauffeured golf carts were everywhere I was there in the off season. When it’s a busy season you’d probably wait now and then to get anywhere.
This was a no swim beach as well, with no seating available at the beach at all with the exception of a few cabanas for $ 50/​day. But transportation was offered at no cost on an air conditioned bus each hour to the two sister resorts in town where you could enjoy an ocean swim and umbrellas/​beach loungers at no cost.
Reserve your seat on the bus and when you get off, promptly reserve your return time, you can change it.
We weren’t all-​inclusive and took the transportation each evening to the marina area for dinner so I can’t speak to the food at the resort.

There is so much to cover after a week here.
I’ve been an owner for about 5 or 6 years now. I haven’t been here since I believe 2012. I opted not to do the all-​inclusive and I’m so grateful that I skipped it. Do yourself a favor and stop at Walmart on your way in and skip the all-​inclusive
Checkin:
Maribell made our checkin smooth and seamless.
Grounds:
The resort itself is visually appealing. The grounds are always well maintained.
Rooms:
The rooms need a complete overhaul and are showing wear and tear. Our bed was so horribly uncomfortable upon arrival, that I spent over an hour demanding a new bed until they showed up with an entirely new bed, box spring and all and admitted my bed should have been replaced by now (see photos of replacement bed)
Restaurants:
Le Bistro is a joke. The service is laughable. It is so bad that the thought of tipping would feel like flat out robbery
La Frieda is in a word; AMAZING. The absolute saving grace of the trip. And our waitress Faby should be running the entire resort.
Cart transportation:
I take no issue with the new color line system. Never waited longer than 10mins
Spa:
The spa has gone to hell and doesn’t appear to be headed back anytime soon. I booked for several treatments for 2 people. Upon arrival they had the times so botched that we cancelled half the treatments. Then the treatments we kept (mani/​pedi) how hard can that be… were a mess. The person for the manicure never showed up so I was left with a pedi an apology and a refund. And the paint jobs on the pedis appeared to have been done by a blind infant. They were seriously that bad.
Pools:
There are many to choose from. Although they could use some retiling.
Check out:
My checkout was handled the night before to avoid any hassle the moring of.
Luis handled my check out. A young kid who would be better suited washing dishes at Le bistro. His disposition is not well suited for public consumption. He should be required to be tethered to Maribell for at least a year to learn the meaning of customer service. If there was a gold star to be given. Luis would be given a bronze circle instead!
And how could I forget the true effects of the new all-​inclusive… the halls in our building were LINED with dirty dishes and garbage. I had to call SEVERAL times and ask that the unsightly trash left my the all-​inclusive crew, be removed.
PBSB remains a beautiful resort, but is no longer a must see, must go to location. It will be several years before we return.

My husband and I are just finishing our week here. We stayed in building 19, which I would recommend because you can walk to the main building or sky pool, and carts often come by. It was a trade in week from our timeshare, but I wouldn’t come again.
Plus:
They do a good job getting people around in golf carts.
We had an easy time getting spots at one of the many pools.
The rooms are nice. The WiFi you get with the all inclusive is fairly reliable and available most places on property. But you have to log in each day.
We were able to get into any restaurant we wanted at pretty much any time.
Cons:
The all inclusive is pretty pricey $ 100pp/​pd compared to other all inclusive we visit, and there are not that many premium alcohol choices.
You pay for tips with the all inclusive, but you have to sign a bill EVERY SINGLE TIME for anything, and you are expected to tip. That’s crap. I am happy to tip for stellar service, but that’s up to me.
There are traps everywhere that are not in the all inclusive. Menu items here and there, brands you see on the list that magically are not on the list anymore. So check your room tab like a hawk. We found drinks we didn’t order on our bills, which didn’t totally matter since we were all inclusive, but I figure someone is making out at my expense.
You will be hounded like a rabbit on chase by the timeshare people. I finally made a woman apologize to us because she hounded us EVERY MEAL we ate at the restaurant. Side note, and I am not making this up, she hit us up again the next meal. Ugh.
The pool card thing is a farce. You can spend your day trying to shepherd your towels at the right pool to get the card back, or just exchange towels for clean and put it on the check in desk and demand your cards back. Opt for the latter if you don’t speak fluent Spanish.
So if you come, take lots of photos of the pretty view, as you may find it too much a hassle to come back.

Only reviewing their swimming pool at sky pool. I never stayed here but at a sister hotel. The sky pool and the sushi restaurant are the best attraction here.

They overbooked the hotel and tried to split us apart from the wedding party we were member of, they transferred us to the adjacent hotel and promised us the all inclusive package as a nice gesture.
Next day management felt the deal was too good and rescinded the offer in the middle of dinner.
I spoke with Hedoc and Iliana in management only to have defensive combative conversations. They denied they gave us the offer even when I had paperwork and wristbands.
I have had bad service before, I have had management make mistakes before but I have never seen such an inhospitable management team treat guests in this manner.
Own up to your mistakes, take responsibility and make it right.
I hate writing bad reviews, and being a restaurant owner understand how painful they are to read, but this weekend was so painful for my fiancé and I we needed to alert other travelers.

I’ve been coming to this family of resorts since 2004 and began at Rose but have now moved to the Sunset for the majority of the last 7 years. This place is my oasis– a sanctuary and one of the only places you can watch the sunrise and sunset in the same spot on the beach during winter months. The privacy that is afforded to you on this side of Cabo is pretty priceless. There are definite bonuses and downfalls to staying on this side of the beach. It’s peaceful, beautiful with endless views of the Pacific Ocean but you can’t swim on this side of the ocean and you can’t walk to town. Although you can take the courtesy shuttle, you are on a schedule which takes away the whole point of vacation! Taxis are available but range around $ 15 – 20 one way depending on what part of town you’re going to. You see whales almost every day and on this particular trip we even got to see release of baby sea turtles back into the ocean! Sunrises and sunsets are quite majestic– for me, this place is magical! Coming for so many years, we’ve seen the vast changes both good and bad that the resort has implemented. They continue to develop this property to be a PCR (private community resort) with recent focus on condominiums (full-​ownership) and vacation homes (weekly ownership). In addition, they continue to expand PB Sunset and are also updating furnishings, etc as well as PB Pacifica. They’ve definitely scaled back on some of the amenities in the rooms possible due to the all-​inclusive but paper towels, hand towels, coffee makers are not automatically stocked in the suites as they used to be. However, most are available upon request.
Positives:
All-​inclusive is still available but not required still allowing guests to choose to participate. However, the hotel has definitely stepped up now offering 9 restaurants including a burger joint, taqueria, sushi and a steak house. Sunday brunch has really become a huge spectacle and quite extravagant but the food quality overall has improved. Please note the steakhouse and La Frida are an additional upcharge to the all-​inclusive package. Pricing is starting to creep up but usually there are some promotions that may be offered especially if you purchase in advance.
Great days at La Nao– breakfast buffet, Argentinian night (Tues), Italian night (Thur), Sunday brunch.
Private cabana rentals on the beach– FANTASTIC setup, very comfy and you get a remote to summon your server! The pricing is currently unbeatable! Make reservations with the servers at the main pool.
Dessert at Bistro, Deli and Chinese restaurant
Improved quality of Activities Staff at main pool esp return of Donny (originally from PB Blanco) to Pueblo Bonito!
Private golf course only available to guests/​members staying at spas/​resorts.
Bads:
No cabanas around the pool anymore.
SAME MUSIC EVERY DAY at the main pool– literally, it’s SOOOO painful to hear the same songs over and over and over and over again. Sometimes consecutively in the same day for days in a row! PLEASE provide more variety!
Mexican night (Monday) makes ½ of the main pool out-​of-​service
Chinese restaurant– portions are small and the flavor profile do not match traditional Chinese dishes whatsoever (I think all the rave reviews come from people who probably don’t eat authentic Asian cuisane regularly)
Desserts at La Nao are pretty sad in comparison to the ones at the Bistro, Chinese restaurant and Deli
Implementation of towel cards– ½ the time we returned towels, they didn’t have cards to return to us, and 1 night we couldn’t even return towels b/​c no one was there even though they close at 8pm. In addition, you can’t go between pools but have to return cards to each location. I understand the use of these at Rose/​Blanco b/​c they’re on the public beach, but this setup doesn’t seem useful at Sunset esp when you can’t provide the service as intended.
New routes for cart system– I rarely use the carts, but it’s necessary for many elderly or those with disabilities or concerns walking hills/​distances. New routes require to stop at all stops along those color lines (blue/​red/​green) but many times there are no patrons waiting for service so those riding must ride to several spots that they may not need to go resulting in wasted time and gas.
Quivira Steakhouse– service was TERRIBLE! Worst service we received. Had 7pm reservations, had to wait. Servers were very impersonal, no introductions, very cold and robotic and VERY slow! Took almost 2 hours for service. Crab cake was very dense and not all that flavorful– tasted like a frozen crab cake that got thawed out. Casear salad tasted like it was from a deli– not terrible but definitely not quality of a steakhouse. Steaks were ok. My sister and I had the filet mignon and the outside was overcharred. My brother-​in-​law had the cowboy and thought it was good. Based on this visit, wouldn’t go again.
GREAT location for beach volleyball but the sand is quite coarse and your feet g

In case you wonder if you will get what you reserve … you most likely will not.
Omar at the hotel wrote to us today in response to my request to get a Junior King — which we reserved months ago.
Instead they gave us a rooms with two double beds.
From Omar:
«When you book a room you reserve the type of room, the bed assigning is according to the rooms available at the moment.»
If you don’t care to get what you expect, this is the place for you. Otherwise, I would suggest looking elsewhere.

Totally loved our stay! 7 nights and 8 days of paradise. I love that we could purchase groceries if we wanted to and cook… we opted for the «all inclusive» knowing that we would be eating and drinking more than enough to make up for costs… and I’m on vacation, NOT COOKING! !
Staffed were always polite ands helpful. Never once did I feel ignored. There was never a 15 or 20 minute wait for our drinks or service. There may have been a time where our waiter forgot pay of our order, but a another drink handed to me before I ask for it, mace it all up to me!
You will get hit up for timeshare sells everywhere not just the resort. That’s an easy fix, say NO, or tell them you’re leaving tomorrow! We opted to listen to one (not pueblo bonito) and got a zipline tour with rock-​climbing and mountain repelling, spa massage, dinner cruise, and jet ski ride for 2… And we said NO! 2 hours of our time, was better than $ 60-​$ 90 for each excursion!
As for selling on Medrano Beach. Say no, they’re never rude or hounding. I’d prefer them not to sell, but tourism is their economy…
Food, can be worked on. They’re not bad, but I’d give them 3 stars for food. There are several restaurants, and add in Rose and Blanco hotels as well while at Medrano beach, opened up even more variety… bur as I said, food was good, just not rave about great… you paid extra foe their fancier 5 star restaurant. I didn’t find the need to try them. Found a wonderful restaurant close by, TEMPLO, that be all means deserves 10 stars and I was more than happy to spend my money there!
Rooms were roomy and comfortable, every room has am ocean view. EVERY ROOM!!! And room is cleaned everyday. Quivara golf course a shuttle away.
If you don’t want to walk up and down a hillside, this place isn’t for you! We loved it! It makes for great exercise to counter balance all the drinking and eating. They do have golf carts that can take any where on their property. Never a long wait or walk. Caution – golf cart were is like Mr. Toads Wild ride at Disney, and again, we loved! Shuttle service to downtown was nice, walmart $ 10 taxi, down town $ 15 from hotel.
Remerber is not in town, it’s a get away resort. And yes, you can literally spend 8 days there and not leave. 6 pools, you must sir at the sky pool… Incredible views! We even saw whales while sitting at pool, no need to pay and go on a boat. Beach is not swimmable, but it makes for a very romantic walk. where the Pacific meets the Sea of Cortez.
Would definitely come again!

I’ll keep this short and simple:
Pros:
beautiful views of the beach, lots of different pools to choose from to hang out in, pool bars at every pool, great setup in terms of a nice looking resort
Cons:
you have to sign a receipt for EVERY TIME you order ANYTHING even though you already have a wristband, need to get a golf cart to really get anywhere as the resort is spaced out a bit, rooms are set up as small condo apts with a kitchenette, but there’s nothing in the room– no drinks, not even water!- and it costs extra for delivery service and room service, NO ACCESS TO THE BEACH– AKA can’t get into the water

I feel isolated and trapped at this resort in the side of a mountain. There’s no walking into town here. I can walk most places, but the hills here make it necessary to ride the golf carts between the pools, lobby, villas, restaurant, etc.
Beware of the welcome center after you check in– it’s a ploy to sign you up for a free. breakfast and a sales tour. If they don’t get you at the airport, then they will try to sign you up when you get a golf cart to take you to your room. Martha, at the welcome center, was quite upset after we refused to take her welcome packet and refused to give us some info we asked for a couple days later. She told us to go and ask the guys outside since we didn’t want her welcome packet.
On the second night, Our cable went out for the night and wasn’t restored until they next afternoon. We called the front desk and they didn’t give us any info except to call back the next morning at nine. Our shower door would not close all the way and our bathroom floor was constantly wet. Wi-​Fi is not included, but you can get an ok free connection at the coffee shop. Otherwise, expect to pay $ 12 poorer day for service for up to 4 devices. You’ll have to pay$ 70′ per day for an inclusive meal plan. I’d rather drive into town and get a couple of. tacos for $ 1 – 2. The cart rides are interesting. They are needed to get around, so do you top the driver each time, four or six times a day? I wouldn’t stay here again, but my husband seems to love it.

Beautiful? Sure. Logistical nightmare? Absolutely. Ultra-​high end? Mmm, not so much.
Look, I’m not much of an all-​inclusive kind of gal. And when one of my best friends booked this venue for her wedding, I of course signed on whole-​heartedly. But from start to finish, it’s pretty clear that it’s just not my cup of tea.
First, the price is obscene. At my most ambitious, there’s no way I’m drinking and eating $ 700/​day worth of booze and buffet food. Second, while being away from town does make it exclusive, it was a bummer having to take $ 14 – 20 taxis into the heart of Cabo. And third, the 45 – 60 minute wait to get into any of the restaurants was a total bummer. Breakfast, lunch and dinner, we had to assume it would be at least an hour to sit down, and then likely another 45 minutes before food arrived. And finally, taking a golf cart everywhere was like a page from Autopia hell (although I must admit that it may have been worth the crazy beautiful views from every guest room).
So let’s talk about what made this a-​okay — the pools, oh, the pools. I loved them. The sky pool was a favorite, but it was closed for private events 2 of the 5 days we were there. The quiet pool and adult pool were also favorites, although we spent most our time enjoying the swim-​up bar at the main pool. It’s tough to get a chair if you’re not there by 9am, and while the signs request otherwise, it’s clear that people go down around 8am, reserve their chair with a towel/​book/​sunnies, and then head to breakfast. So we followed suit.
While I can’t fault the scenery, and I’d love to join some friends for a day at the pool, I think staying at Pueblo Bonito will be a one-​and-​done experience for me.

Here’s the good and the bad…
The good…
This place is located in a extremely beautiful location. Our condo overlooked the Pacific and we really enjoyed watching the whales as they migrated past. Rooms were clean and the staff was helpful and very friendly.
My group did not book an all-​inclusive trip so we shopped locally, but the staff was always glad (with a tip) to carry everything to our room. Can’t give you feedback on the food… Never ate at any of the restaurants!
The bad…
As I said the location was beautiful, but along with this luxury came the need to be carted where ever you wanted to go within the hotel grounds. I don’t think we had to, but we did tip fro each trip (which added up after a week). You could walk if you wanted, but this place is basically built on the side of s mountain, which meant a lot of hills.
The Wi-​fi sucked. Our villa was for 8 people, but we could only have 4 devices on line at one time. The service was not free, yet it was always spotty at best. Also they tried to charge us more than we were quoted, luckily we had documentation, so they amended the bill.
They are currently expanding and our Villa wax right next to the contraction site. We did ask to change but they were sold out. The dud offer us a different room on the 3^rd day but by that time we were settled in, and decided to live with the noise.
We were not all-​inclusive so when we went to pool we had to pay for our drinks. They were very expensive! We snuck in beer in our backpacks but got identified each time! Staff was not happy
In summary, this is a beautiful place, it’s quite, safe and clean. There are some drawbacks but I would visit again.