Dreams Cancún

It was absolutely beautiful there! It was so amazing being able to watch the dolphins play from my balcony. Everyone was friendly there and there are so many fun activities to do in and near the resort. I watched a comedy show right next door which was hilarious! Definitely worth staying here!

I came here for the dolphins. Everytime that I left my room to go anywhere (buffet, pool, bar, etc) I walked past dolphins. I loved it! I was found by the dolphins almost every morning, just sitting there and enjoying the view while taking pictures. I went swimming with the dolphins which was also an amazing experience (but it was pricey, and the pictures were SUPER expensive. They wanted to charge me over $ 100 for all of my pictures and a video). The food was good, but not the best that I have had on vacation. They had some fun shows at night (the hypnotist show was hysterical). The staff were very, very nice everywhere that we went. The bartenders were also great. The only complaint that I have is that my friend got really sick in the middle of the night, and the phones in the hotel rooms have an emergency button. I called three times, and nobody answered the emergency button. I ran downstairs to the main lobby, which definitely was a hike (so thank God that my friend wasn’t having a heart attack or something that really required immediate medical attention). I told the person at the front desk about what had happened, and how nobody was answering the emergency line. I really needed medicine or something for my friend. The person at the front desk told me that there is nothing that they can really do to help; they didn’t have a staff member that could do anything to help my friend (no nurse or anybody, even though they had that emergency button on their phone), and they couldn’t open up the store for me to buy anything. They sent me outside of the all-​inclusive resort at 2 in the morning (by myself) to go get medicine. It was a pretty close walk, but I felt very uncomfortable leaving the hotel in the middle of the night by myself. I was very disappointed with their lack of help. Overall, it was nice to see dolphins everyday, but the food was not great. They tried to overcharge me for pictures and excursions. The resort was also not that big, and I felt like after 11 pm, there was nothing to do. There weren’t many people out, and there were no late night shows or any activities.

it seems someone beat me to the obvious joke… but its no less true – dreams, more like nightmares. there is no shortage of places to start with where they went wrong and how bad the place is – let alone how bad it is for what you pay! talk about insult to injury.
my biggest and most obvious gripe was with the food… they brag about their numerous restaurants from french to italian to mexican to buffet, etc. etc. and 24 hour room service… we tried most of them and i’ll tell you that with that many options we found 3 or 4 items that were even passable. the rest of the food throughout the whole place tasted exactly like cardboard or ricecakes.
i’m not the picky type and far from a food snob, but take my word for it, the food was bad, bad, bad. the only reason i gave this place more than 1 star was unfortunately the staff were stellar. super friendly, happy to help, and generally improved the atmosphere. that is except of course who ever is running room service. when we would call we got quotes of between 20 – 40 minutes time to deliver, you can count on at least double that, and more than once when i’d call after it had been longer than the 40 minutes they asked what my order was (clearly they either lost it or didn’t write it down to begin with).
if you want to spend this kind of money, please do it anywhere else and if you’re dead set on an all inclusive avoid dreams. although my friends have been to more than one secrets which is owned by the same company and told me they had a vastly different experience. either way i’ll be avoiding any hotels even approximating the name «dreams» in the future.

En lo que más me fijo cuando se trata de hoteles es en la playa que tienen y eso solo se debe a una razón, en Cancún hay partes de la playa en las que el oleaje es súper fuerte y en vez de estar disfrutando de la playa y nadar en el mar tienes que estar más preocupado por no perder el traje de baño y en que no te revuelque la ola, y eso para nada que pasa aquí porque la playa que tienen esta súper bonita y agradable para entrar a darte un chapuzón, la arena súper finita y linda.
Otra cosa que me encantó es la calidad del servicio que te ofrecen y las habitaciones están divinas es más no te dan ganas de irte nunca y creo que solo sales porque pues hay más cosas por disfrutar afuera pero si no fuera por eso pues encantado te puedes quedar agusto en la habitación tomando un descanso.

DREAMS CAN BECOME NIGHTMARES
I really loved this hotel and had an amazing time during our stay here. We were greeted by a nice guy wearing a bow tie and a vest. He was the best dressed guy at the resort. He walked over & offered us champagne & water for our party. I gave him a tip & he came back with fresh baked cookies for us. Tips are not required here but they do go a long way for even better service.
When we checked in the lady at the front desk tried to upgrade our prepaid reservation for additional money but I didn’t do it. We were given a room with a water view & a great view of the dolphins. The dolphins were really sweet and playful but at 3am every morning they did back flips outside our room. The first night it was startling but we got use to it.
The food was really good & this hotel had the most top shelf alcohol I have ever experienced at an all-​inclusive. I really liked the Mexican Restaurant, Paloma Bonita, next door, you definitely need to make a reservation. The food here was amazing! Some of the best mexican food we have had in Cancun. They also have mariachis, so it’s a great dinning experience.
The World Café had the buffet with breakfast, lunch & dinner. It was really good. The fresh juices in the morning were amazing. There is also a bottle of vodka near the front… it is self serve so drink up you are on vacation! I missed the bottle the first couple of days.
Oceana on the water is great for lunch. It is near the swingers bar &!no it is not that type of bar but it really has swings build in at the bar. So be careful around there! The bartenders here were rude with lots of attitude. The bartenders at the other 3 bars were so nice and helpful, so I spent my time and tips at those locations.
The Seaside Grill is amazing & dinner is a must but there are no kids allowed. You must have the Ribeye steak… it is out of this world… I could have had it ever night. The location is right on the beach.
The CoCo café in the lobby is great for some amazing espressos or coffee plus you can even throw in alcohol. I must advise you to stay away from Himitsu, which is an Asian themed restaurant. Honestly it was some of the worse food ever.
The kids club was amazing. The staff here is out of this world. The best part of the Kids Club was the Bungee Launch. Our little girl survived 8 days of this.
What really made this place fun was the entertainment staff of Dreams! They worked so hard and made everyones stay an amazing adventure.
As we were leaving the resort, the same cute guy in the bow tie and vest came up to me and said, «Vodka Rocks!» I looked at him and said, «How do you know my drink?» And he said, «We all talk!» I thought that was so cute… I had no seen this guy since we checked in 9 days prior and he knew exactly what I was drinking all week! Yeah he got a nice tip again for that! I also told my wife that I think my nickname was «The Vodka Rocks Guy!» At this point, I still had a smile on my face!!!
This is the bad part of the review or the nightmare part of the dream. I left here so upset that I almost made this review one star but I could not do that to the amazing staff that works so hard here to make everyone’s vacation a joy. Every Time we leave a hotel in Cancun the staff behind the checkout desk tries to get more money from us. The sad part is that Dreams was no different then the other hotels we have stayed at. I do not understand why they do this to people checking out. I had a prepaid voucher for our stay & it stated 3 guests– 2 adults and 1 child. I showed the voucher at check-​in and showed it again at check-​out. Everything was paid in full & had been paid in full for over 10 months. Yet they still wanted to charge us an additional $ 60 a day times 8 nights! This is so upsetting! If the hotel has an issue with ONLINE BOOKING COMPANIES then they should not use them but do not charge me more money or even try to charge me more money because you feel like it.
I held my ground and it took me standing there for almost 30 minutes until they looked at me and said, «Okay you can go!» And not even a «Sorry!» or «We made a mistake!» I had an amazing 9 days here and the business staff at the front desk ruins the beautiful moment all in just 30 minutes! So please be aware because we have had this issue over the last few years at other Cancun Hotels and this is the main reason why we will not be returning back to Dreams on our annual trips to Cancun. We really thought we had found our perfect vacation place in Cancun but this is not it.