Iberostar

Pros:
–the villa we stayed in had a private pool with a view of the beach, very beautiful!!! We lucked up getting this villa because of a mistake by the hotel we paid for double beds but they gave us a king, they will try and pull a fast one on u if u let them so stand your ground!!! Thanks to the front desk manager GERARDO RIVERA

–The grounds are kept up very nicely
–no bugs at outside buffet, whatever bug sprays they use its the bomb!!!

–I don’t drink but heard the liquor drinks were good
–the staff was pretty nice. loved David and Victor (they r with the entertainment staff) and they both spoke and understood English very well
–had a 50 min massage which was pretty nice not the best I’ve ever had but still nice
–liked the mall
–liked XPLOR
Cons:
–the scent in the hotel was horrible, if I ever smelled it again i would know it anywhere… They should really consider changing it all together
–THE FOOD– not impressed at all. The buffet had a lot on it but just wasn’t that tasty…
The dinner restaurants filled up quick so make your reservations early because they WILL NOT overbook but what was funny every time we went there were always empty tables!!! Also the menus never changed if u decide to go to the same restaurant twice be prepare to see the same limited menu… The food was OK
–their sodas aren’t good
–not much to do but they have a show every night at 9:20pm which was ok not as upscale as the shows on cruise ships
–if u decide to leave the resort and take a bus be prepared to feel like u are in a race because they drive FAST AS HELL
— don’t waste your time going downtown, u will get harassed
–get your XPLOR tickets from the mall, it’s wayyyyy cheaper
Hope this helps someone!!!

A relative was renewing her vows and gave us a year notice with travel arrangements. She chose this as her hotel accommodations. We were a large party; I believe a minimum of 30 guests. Upon arrive we were in a coach bus and notice how beautiful and big this resort was. We were dropped off in front of the hotel at 6:30am and walked over to the concierge to check it. It went somewhat quickly since it was so early in the morning. Our check in wasn’t until 3pm, so we somewhat panicked because we didn’t know what we were going to do for the remainder of the time. They welcomed us with fresh juice and assured us that our luggage’s would be kept safe in the front and that the buffet was open if in case we were hungry. Mind you we were more tired than anything because of a red eye flight. We quickly changed in our bathing suits, had breakfast at the buffet, and went to the beach then pool. Mind you from the entrance of the hotel to the beach is about a mile, it’s a lot of walking but the resort is amazingly beautiful that it doesn’t matter, it seems like you’re in Bora Bora.
Buffet are decent, they have a large variety of different kinds of foods to choose from. Everything is included breakfast, lunch, dinner, drinks, even alcoholic beverages. Also the food at the pool, beaches, and even room service are included! For what you pay for this is an amazing deal. They also have five star restaurants, however make note you must make reservations. I highly highly recommend you try all of them, they are amazing!
Once we arrived to our rooms, we noticed how clean and beautiful they were with a great balcony and view. Every day they made sure that our rooms were above and beyond clean. (I have to add that my christian dior glasses where missing and the last place I saw them were in my room, I have to be completely honest!)
Staff: Every and I mean everyone went out of their way to make sure guest were comfortable and have a great time. I really recommend this hotel and enjoyed my stay here.

I enjoyed a 6 night stay at Iberostar. The upkeep of the premises is remarkable. The staff is constantly cleaning up to ensure cleanliness, especially around the pool area where drinks are everywhere. The beach front that the resort is on is awesome, plenty of sun chairs for everyone and bars are conveniently located.
The views and organic beauty of this place is remarkable. The pictures are not deceiving, it really is that beautiful.
When we arrived our standard room with an ocean view overlooked the HVAC system on the level below. We weren’t excited about looking at this eye soar for the week so we asked to be moved. There were no other rooms available that day so they asked that we stay in that room for the night and they’d move us the following day. Much to our surprise, not only did they give us a better view, they upgraded us to a balcony room with an ocean view at no extra cost. The rooms were clean and the staff very friendly.
The food… Honestly, there’s not a lot of good to say about it. I wasn’t impressed with anything we ate at any of the restaurants on the resort. The guacamole was good and we had tacos from the Mexican restaurant nearly every day. Otherwise… Blah.
One thing that was annoying– the folks swarming the courtyard trying to sell tickets for local night clubs.
I would recommend this resort and if I go back to Cancun I will certainly consider Iberostar for my stay.

Where to start. From the moment you walk in and smell the musty air, you will be hustled 24hrs a day from the ghetto merchants in the courtyard and the time share people.
Your rooms are dilapidated and dirty. «King size bed with ocean view» means two twin beds and the view of the rooftop duct systems. AC systems keep you at a balmy 85 degrees all night long, phones are way old and the mini fridge didn’t work.
Food is absolutely terrible. And I mean terrible. All fried Mexican items are simply fried tortillas with no contents. Salsa is crap and every dessert has the same taste and consistency of a sponge. I have had bad food, but this is questionable for consumption.
Drinks are also terrible. You’re in Mexico but can’t get a corona here. All mixed drinks are super flat and all bars close way early.
Overall I would give a honest 1 star. We literally left after the first day to go stay elsewhere because the hotel and the service was disgusting and rude. Please evaluate your stay here very carefully.

Poor view. We reserved two standard rooms with ocean view and got roof top view. I am less than impressed. I will be writing into Expedia and submitting pictures with complaints.

Tuve la oportunidad de celebrar el cumpleaños de una de mis mejores amigas en el hotel, el staff es muy atento desde que llegas, la aromaterapia que tienen en el lobby es deliciosa, y el contraste de colores en las salas de espera divinos… Y cómodos.
Quiero mencionar a Karla en recepción que me proporcionó toda la info del hotel y al equipo de Relaciones Públicas siempre atentos (Valeria, Vanesa, Diana, Eli y Alexis) gracias por todo chicos :)
La alberca y el jacuzzi súper limpios y el hecho de que la alberca sea infinity le da un plus. Desayunamos en el buffet que fue una DE LI CIAAAA!!! Infinidad de platillos y postres. Conocimos el spa y aunque no tomamos ningún tratamiento ni masaje quedamos encantadas con el lugar y las cabinas. Cenamos en el restaurante japonés, todo desde el servicio, el chef y la comida fue fantástico! Definitivamente volveré :) y por más días :)
Gracias de nuevo equipo de RP/​CONCIERGE :) son los mejores!!!

Staff was super friendly and very prompt. Food was very good.
Room service menu is limited, but the room was AMAZING. we were in an ocean view suite on the 7^th floor
Property was beautiful. I would recommend this resort to my friends.

We stayed at the Iberostar for 4 days and 3 nights. The hotel itself is beautiful. The views are breathtaking. David, the pool bartender, is amazing. He told me if I could find a coconut, he would make me a drink in it. I found one, but it was not ripe. He had another worker cut down one for me. The buffet was ok, but they served the same food every day for breakfast. They had a Mexican themed night the last night we were there and it was fun.
Cons: We were harassed to come for a breakfast/​lunch for a timeshare. At first we obliged since we were promised an 80 minute massage. Then we were told they could not give us a massage, and we would receive a t-​shirt. (Really?)
There was a man named Rodrigo (I believe that is his name) who was to help us with our activities while we were there. The first day he had an emergency at another hotel and told us he would be back shortly. We never saw him again that day. The next day he helped us with tickets to Señor Frog for $ 60. When we got there, we were told he gave us the wrong price and they charged us more and more and more. Then when we tried to find him the next day to schedule jet skiing, we could not find him again.
We also attempted to call ahead to reserve at the restaurants and were told we could not. Then when we arrived we were told once again we could only reserve between the hours of 9am-​2pm. When we attempted this time, we were told all restaurants were sold out for our stay since people reserved before they arrived. My husband was not happy.
Overall, the pool was beautiful. David is a phenomenal person and bartender. The breakfast is good until you keep eating the same thing over and over again. Reservations for dinner are horrible to make, and you end up eating buffet again or elsewhere. The public transportation in Mexico is scary. I thought at any minute we would crash and die. I would rather walk 10 miles than ride on one of their buses ever again.
I will cross this trip off my bucket list, but will probably never come back here again — at least to this hotel.

This place isn’t kid-​friendly. My daughter wanted to play soccer because it was listed as a kids club activity. The game was on the beach and the players were two kids and seven adults. Of course some culo chingado had to take the game too seriously and sand got kicked in my little girl’s face. She was upset (so was I) but physically okay.
Accidents happen, right? Well, the next day I saw Aldo, the hotel employee from the soccer game, playing water polo. He called out «Be on our team!» and
laughed. I’m more angry about that than about the sand kicker. I’ll never stay here again, this place is the worst.

While this is definitely on the pricey side if you don’t have your own clubs, this was a fun vacation investment. I tee’d off at the afternoon rate, and N rode with me, as she doesn’t play. The drinks in the clubhouse were great, and we didn’t have any delays refilling our cooler out on the course. I played all 18 in about 2.5 hours, as there wasn’t anybody in front of us and we cruised!
After dropping the rentals off, N and I posted up at the clubhouse for some delicious Tacos Al Pastor and Nachos, along with some of Fernando’s delicious margaritas! We hung out for a bit, and the staff stopped by with refills on food and drink as often as we requested. All in all, it ended up being $ 99 for the round, $ 55 for club rentals (Ping G20’s, in great shape) and $ 35 for N to ride, drink & dine with me. Highly recommended if you like golf and want to play a nice course while in Cancun!

The resort was nice but rooms need a little of an overhaul. Two tone paint as well as chipped paint on walls in our room. The view from our balcony was beautiful and the beach was very clean compared to some of the other nearby hotel areas of the beach. The food was okay in the buffet not great but better than cruise ship buffets by far… Major complaint for us was the cheesy sales tactics upon checkin. They will invite you to a «welcome“breakfast where you listen to a sales person while you eat at the buffet, talk about Iberostar time shares. We were given a personal conceirge upon checkin and told he would help us make our dinner reservations. That never happened because he had only intended to get us to the sales meeting. Our room wasn’t ready when we checked in so he asked that we come back to tell him our room number once it was available. We knew exactly what was happening so, chose not to go back to the sales desk. We went to our room and our phone rang every half hour (trying to reach us to remind us of the morning meeting). They left a note on our door and when we went down for breakfast the next morning they had a line of sales people with our concierge waiting by the door, so there was no way to avoid telling them we weren’t interested. He drilled us to try to find out why we didn’t want to go… Point here, very off putting when we just wanted to relax (first trip without our toddler).
All in all probably 3.5 star resort. Best parts were friendly wait and bar staff and the views/​pools. Would recommend if you are open to the sales pitch.

Where do I start this is a amazing hotel the staff was great the restaurants in it where all good the view from the room was beautiful. Really enjoyed my stay and will be back as soon as possible, if ever in cancun check it out for yourself.

My husband and I did 6 days 5 nights for our 10 year anniversary. I’ve always wanted to come to Cancun and we so enjoyed Iberostar Grand in Jamaica so we thought this was the perfect place. Everything was great but no true adult night activity. I would come back if we were bringing children or just wanted to relax and regroup.

Just finished up a 5 night, 6 day stay here with my hubby and 2 kids. We stayed in a suite with a large terrace. The accommodations were clean and we’ll maintained. The customer service was excellent. Beautiful pool and ocean front. The food was okay, not spectacular, but decent for the all inclusive buffet. I did use the gym one day and the equipment was in good shape with a nice view of the grounds. My only real complaint is the tipping. Now, tipping isn’t required when you stay at an all inclusive, but of course is «welcome is you feel that you’ve had good service». This got to be a little annoying when you want to live in your swimsuit, beach hat and not worry about carrying money. The other thing is that I am never really sure of how much to tip for some services. Like the excursions we arranged at the hotel via some local travel agents. They all say «tips appreciated». but nobody (I asked the concierge & front desk staff for suggestions before we went) could tell me what was appropriate. I didn’t want to insult anyone by under-​tipping and didn’t want to break the bank unnecessarily. For one excursion to go snorkeling, we paid in advance $ 240 for 3 of us to go. We encountered approx 8 – 10 people running it from the host, manager, actual snorkel guides, boat driver, cooks (for our included meal) and bartender (there were drinks served). I had no idea how much to tip or if it was just some or all of them. At the end, the host said if we were happy with the service to leave a tip and reminded us of how many people were involved. Parasailing the nest day was the same way. Different group, numerous people involved. Asked for tip if happy with service, but I have no idea what to tip or how to divide it up among them. I would rather pay more up front knowing everyone is paid fairly, and not tip. both at the hotel and for these excursions. It really caused me anxiety worrying if I was making the right choices along the way. lol. All in all. a good time, but now I need a vacation without the kids!

We had a wonderful vacation at this resort. We stayed in one of the villas for one week. The food, amenities, service… everything is great! They even had sushi in the buffet… good sushi. I would definitely stay at other resorts within the Iberostar chain.

Had an amazing time at iberostar just wonderful customer service, food is great they have different buffets and restaurants, they have kids daycare were they do daily activities, room service 24hr, very comfortable beds clean bathrooms the hole resort is very clean and smells good fresh just had a wonderful experience will recommend and definitely go back did I mention their spa and pools with a bar yes best resort

Iberostar is one of those places that you know you’re going to have a good time, as the food and accommodations are generally several notches above average. Iberostar cancun was another positive experience. The bellmen were very attentive, we got our connecting rooms, and the beach, pools, food and drinks were waiting for us.
Good and drinks were typical, top shelf alcohol if you ask for it… plenty of food options, all the activities you could ask for, plus a golf course attached to the resort… loved it.
Played golf 4 days… course is in nice shape… some fun holes, wide forgiving fairways, large greens, all you can eat and drink with green fees…
Beach was nice, but each morning a 3 foot wide swath of algae washed onto the beach, and by mid morning began to smell. Each resort was working to clean it up. The waves were breaking during our morning walks, and the sand seemed to go on forever… in some sections people were 100 yds from the beach in waist high water… pretty cool…
The resort is nice and you can do as much or as little as you’d like, the thing I like most about iberostar resorts is, they never seem crowded, even at full capacity…
Give it a try, you’ll enjoy…

I looooooved the customer service here. Food didn’t kill us. Shows were decent. The villas were roomy and private.

Wonderful time with the family! Best service ever and my kid-​8yrs– had a blast with all the activities there. Another mention is the food, plenty of options and all 5 stars.
We will be back!!! Thanks Iberostar!

Me and my boyfriend had a fantastic time stay at iberostar. I’ll say the food is the best out of all the resorts there. The service I’ll say THEY TREAT YOU LIKE GOD ! All staffs are super nice and friendly ! Great views every direction you look. The room is nice and clean with great ocean view. We had a wonderful vacation there, and will definitely stay at iberostar chain hotels again.

La unica forma en la que puedo describir este hotel es MARAVILLA!, me encanto todo lo que vivi en el, el servicio es excelente todo el personal es sumamente amable y siempre preocupándose por tratarte como rey!
Las habitaciones están de lo mas lindas y con un estilo y decoración muy peculiar y especial que te hará sentir bastante bien, super relajado y disfrutando de tus vacaciones, lo que mas me gusto es que tienen una playa muy bonita, el mar es super azul cristalino y con un oleaje moderado ni muy tranquilo pero tampoco tan salvaje para salir todo revolcado, los alimentos y bebidas están preparados con la mejor calidad para hacerlos deliciosos, enserio que solo te deja una experiencia increíble!
Y algo u no puedes dejar de hacer es sacarte una foto en donde se aprecie la forma del hotel porque es como una antigua pirámide maya, y esa foto te quedara espectacular!

Pues este hotel aparte del buen servicio y buenas instalaciones de las cuales hablare mas adelante en la reseña, hay algo que me llamo particularmente la atención desde el primer día que llegue a Cancún, me acuerdo perfecto que iba en el coche camino a mi nueva casa y vi un hotel con forma de pirámide, pues hace 1 año pude hospedarme en el hotel que me llamo la atención desde niño, porque tiene un diseño increíble.
Pero ya hablando mas del hotel y de sus características, les puedo contar que este hotel cuenta con 4 albercas, bueno realmente son tres pero la alberca grande esta como dividida, entonces siempre habrá lugar en la alberca y eso no debe ser preocupación.
Cuenta con: MasajesTerrazaPiscina Spa de Golf Cancha deTenis, salones para eventos etc.

Este es un hotel donde la construcción fue pensada en la muy similar arquitectura maya por eso la forma de pirámide, antes era parte de la gran cadena Hilton, cuenta con espacios increíbles y justo una de sus mayores atracciones, que lo hacen diferente de los demás hoteles es que frente a él se encuentra su campo de golf que ya como los conocedores dicen es de 18 hoyos, aquí pueden hacer uso los huéspedes se les proporcionar el equipo necesario para jugar, también la renta de zapatos, el uso de los carritos eléctricos, ya sabes nada te podrá hacer falta genial para los amantes del golf, excelente opción para ti.
En cuanto al servicio es un todo incluido, todos los alimentos tienen desde restaurantes de comida japonesa, mexicana, cortes de carne; lo mejor es que los restaurante están ubicados frente al mar los hace más especiales. El Bar que me encantó fue el Bar las Olas esta justo a un costado del mar. Podrás encontrar desde canchas de tenis, kayak, ping pong, mesa de villar, cancha de basket ball, bueno de verdad ésto tiene un sin fín de actividades para que puedas realizar.
Excelente hotel para consentirte de vez en vez!

Como cancunénses nos gusta de vez en cuando irnos un fin de semana a algún hotel y dejar que nos consientan como a turistas. El Iberostar que se encuentra en la zona hotelera de Cancún es una excelente opción para esto.
Durante un tiempo estuve yendo a este hotel por citas de trabajo y pude aprovechar algunas de sus instalaciones. Desayuné repetidas ocasiones el buffete que ofrecen en uno de sus restaurante frente al mar. No dudo que en ese tiempo haya subido unos kilitos, pues el pan dulce es muy rico y acompañados de un buen café para amanecer es una excelente manera para recibir el día.
Tiene una palapa bastante grande en donde podrás presenciar de sus variados shows por la noche. Cuentan también con salones que puedes rentar para hacer eventos o convenciones; de hecho, uno de éstos ha sido elegido por diferentes televisoras como set de grabación… esto por su espectacular vista hacia el mar.

Hotelaso! A un costado de playa delfines o «el mirador» El antes Hilton fue comprado por la cadena española de hoteles «Iberostar». Si quieres liberar estrés un fin de semana es una excelente opción (no olvides pedir tu descuento de Quintanarooense, te vas a sorprender con lo accesible). Todas las habitaciones tienen vista al mar.
tiene kids club, villas, campo de golf, teatro, varios restaurantes de especialidad, varias albercas y una playa privilegiada.
Reservas al 18 000 075 292, pregunta por Gissela Sanchez te va a atender super bien.

The only reason this place is given 2 stars is because I had the chance to pick out coconuts from the trees and that the view of the ocean was amazing. Other than that, room cleaning did not do too well, the food was mediocre at best, and all 7 families we went with got horrible food poisoning. Stay away from this place and maybe most all inclusive restaurants at cancun in general. The staff was nice, and friendly at most. but overall not so great of an experience. needed another vacation after this one.

Ah I love this place! Everything may have been all-​inclusive, but the restaurants tasted very high quality. There’s 24 hour room service for those days that the tequila got the better of you & a buffet with a wide selection of good food! The water is so blue & although it’s open to the public, it seems like an exclusive beach for the hotel residents.
The staff is attentive and very very nice! I truly can’t rave about this place enough. From the shows the hotel had to the different activities you can do – this place is highly recommended! ¡Hasta luego, Cancún y iberostar!