Easy Way

DO NOT RENT FROM HERE!!! Thought our reservation was set, considering I had a confirmation number and they responded to a few questions I had. I even asked for an email with the final price, so there wouldn’t be any surprises and they emailed back saying $ 129 for 2 days. I reserved for the car to be taken to the hotel (which they charge for– eventhough all over their website it says «no charge») But after they didn’t show up at our hotel, I called and they said did you receive a final confirmation?! Umm I’ve rented from many places and once you are given a confirmation number that’s it. No where did it say, wait for a second confirmation email because the first reservation confirmation Is NOT valid.
HE SAID WELL WE DON’T HAVE CARS AND we won’t have any for the next few days. No apology or anything that they ruined our trip– since I had reserved weeks in advance and they seemed responsible with quick responses, I didn’t bother to look for a plan b. Never thought they would be so unprofessional especially because they had good reviews.
I do not recommend them! By the way all my emails to them were in Spanish so there was no confusion. They are just not reliable.

Easy way was easy and awesome! We decided to rent the car a couple days before we left. traveled 6÷5÷16 — 6÷11÷16. when we got to the airport the gentelman was waiting outside of the airport to the left just like instructions said. The van picked us up and took us to the small rental office… they were washing the car as we pulled up. we paid about $ 320(usd) for the whole week… including full insurance coverage and unlimited mileage! We even received a AAA discount by showing our card! Renting a car is definitely the way to go… we will definitely be renting from them again!

I got a really old car but I didn’t car too much. I did get really strange looks from hotel staff rolling up to a 5 star resort. But it was much better than getting taken for $ 400-​$ 609 per week at a Hertz or Dollar at the last minute. Easy does not pick up at the from of the airport building their will be a shuttle service to their place offsite. At the exit go left hugging the building pass a metal bar, looks like an employee restricted area but it is not. Feel free to ask for easyway too.

The «Full» insurance will not cover anyone killed (death) as an result of an accident (SAI/​SLI), meaning you only have partial liability. That option was not offered on the website. As an alternative one may purchase Mexican car rental insurance before leaving (link below), and then you only have one transaction to negotiate on :)
Also, they switched out the car for one that was approximately $ 5,000 (usd) cheaper, and it did NOT have functional Airbags. Think about crash test ratings. Other than those two things, everything else was smooth. Once outside, you need to meet them beyond the gate, in the arrival /​departure section.
Links to purchase Mexican Auto Insurance for rentals:
– At the time of this posting they are attempting to obtain licensing to sell it.
Bienvenido Mexico!

Definitely recommend! We rented a car from here and drove to Tulum where we used the car for one week, no hassles and very nice people. Renting a car is cheaper than getting a car service one-​way to Tulum so definitely worth it! Oh and we got the car we expected, basic but speedy Volkswagen Gol — not a golf. Maybe the site said we would have a golf actually. Whatever. It was perfectly fine. No complaints. Will rent from this place again!

All the positive reviews are true! Found out for myself. Stayed 10 days in Playa Del Carmen and needed a rental for our family reunion. After reading horrible stories about car rental agencies in Mexico, I was apprehensive. Then I read about Easy Way and decided to give it a shot. Went on their website and booked the rental. The info is straight forward, you pay exactly what it says. We needed the car in the morning and they delivered it right on time to our hotel in Playa Del Carmen. Easy process. We checked for previous car damage, they took our credit card info, signed paper work, and off we went. In between our vacation, we needed a bigger car since the rest of our group was joining us. By this time, we were at our beach house rental. We needed a 12 passenger van, and they delivered once again! They are awesome. No hassle, no problems. I recommend you book with them. Both cars we had were in perfect shape and clean. First car was a Dodge Voyager and second car was a Chevy 12 passenger van. You pay exactly what you signed for. No hidden fees. Great customer service! Great job guys! Keep up the good work. I will for sure rent from them in the future. Do it!

This place is great. We initially made our arrangements based on the Unilocal reviews and we are glad we did. We ended up getting the full insurance and rented a car for a week. We didn’t get the exact car pictured (we knew we wouldn’t) but it worked great for all our driving and exploring.
After being dropped off at the airport, my friend realized her phone had been left in the car. We called Easyway and it was brought to the airport just minutes later.
Friendly and helpful with excellent service, we will definitely be coming back to Easyway.

No up sells, Price is exactly as quoted. I highly recommend this company. You will have trouble finding the rep at the airport. They will be located outside at departure area NOT by margeritas with the rest of car companies.
Insurance is cheap as well. I paid $ 250 for a whole week with all insurance maxed out.
DO IT!

Anywhere else in the world our experience would not of warranted four stars mainly because we did not receive the car we originally booked and the car we did get was incrediably basic, google Nissan Tsuru. It had seen better days!
However, this is Mexico, given the horror stories we read the fact they were waiting for us at the airport, provided a working car, charged us what we expected and didn’t try to scam us out of any additional money even though we returned the car slightly late I am happy to award 4 stars!
Tips:
–When you come out of the airport turn immediately left and walk past the terrace/​restaurant. They will be waiting by the metal gate. They are not allowed to be directly outside the door for arrivals.
— They will take a blank copy of your credit card and get you to sign this for insurance purposes. They will happily return this if you ask when uou bting thr car back.
— Don’t expect to get the car you booked.
If I return I will use them again. We were nervous about using this company because we normally use Avis but we’re very happy and recommend you try them.
Best to take out the full insurance! It was $ 108 for everything for a week so save yourself the hassle and just book it. Way cheaper than the main companies!

After reading all the horror stories about renting a car in Mexico, I have decided to try my luck with Easyway. Since a lot of people were complaining about the quality of cars, I have decided to rent a cheaper version, so I wouldn’t feel like ripped off. So, I rented a «VW Golf hatchback or similar», which I knew I wouldn’t get. I also rented a stick shift, since they’re more reliable and fuel efficient. Also, in order to avoid any hassles I read online, I got their full coverage on their website. So, for a week, it came for $ 344, including a baby seat, insurance, and tax.
When we arrived Cancun, their guy was not outside of the terminal exit. Someone from another rental company showed us where Easyway guys wait, so we found him. I had asked for a shuttle with a babyseat, which they said «no problem», but apparently that wasn’t what I thought they had meant.
After signing all the paperwork without any issues or debates (the guy hardly spoke any English anyway) we had our car. I’m not sure how to explain the car. My family in Turkey used to own a Renault back in 1970’s, which had more features than this car! The car did have a simple AC, to be fair. But nothing else. Nothing! Forget about power windows, not even a lighter. No radio. One of the back safety belts was broken, so my wife couldn’t sit next to our toddler. There was rust all over the car, etc.
One night, we came back to our hotel, and when I reached the ignition key to turn the engine off, it was not there!!! After a few seconds of confusion, I saw the ignition key on the car’s floor, even though the car was still on!
Overall, the car did not cause any issues, though. After a week, I extended the rental for another day on the same deal (this time another guy was there, with a much better English). On our last day, we went to the place at 5AM. When I called their number, someone came out to unlock the entrance, hardly looked at the car, and dropped us to the airport.
So, if you don’t mind using a very, VERY, primitive car, I found Easyway affordable and convenient.

We have used Easy Way twice now traveling all over the Yucatan.
We have always rented from the Cancún office
Really great people.
Getting the car is fast and the cars are great.
We will be back this year for the third rental.
A+++
Bill Ruppert

So far so good! I made my reservation online to pick up in Cancun and to drop off in Playa del Carmen for the end of March 2016. I called originally, but they asked that I make my reservation online, they were happy to take my questions over the phone.
The reservation includes all the insurance plus a GPS device.
I will update my review after I get back from my trip.
Update; The car was what we reserved. We reserved the Volkswagen Gol (not Golf) with the trunk, not the hatchback. The car was basic, but ran great and got us from Cancun to Chichén Itza to Tulum to Playa del Carmen. We were picked up at the airport by EasyWay with 4 other couples traveling separately. The pick up was easy and hassle free. The drop off was equally convenient. The price never changed from our original reservation. I would use them again!

I have used Easy Way twice and I really like the fact that the price and insurance are confirmed before you even get there. I hear at other rental places they make you negotiate a higher price than what you expected to pay. The first time we arrived in Cancun a representative was there to greet us. Very polite and the car/​SUV was perfect, no issues what so ever. Again, this time around the car was in perfect working condition and got us all over the Yucatan. The only complaint I have is that I had a confirmation email insuring us a representative would be waiting at the airport. Surprise, when we landed and went outside there was no rep to be found. Apparently they do not open until 9am and we landed at 6:50 — I had made this very clear as I knew it was super early, but they still told me a rep would be there. We ended up having to pay for a cab to take us to the rental site. We ended up opting for additional insurance and I asked that the fee for that be waived since we had to pay for an unexpected cab ride and they complied. I will use them every time I go to the Yucatan. They are great even if there is a bump or two that happens along the way.

Very pleased with the overall experience, especially being greeted at the airport with a company representative holding a sign with my name on it. We were delighted when they agreed to pick up the car from our hotel, rather than having to return it to their airport-​adjacent location.

We were a little apprehensive about renting a car in Mexico because there are so many negative stories online, but after doing some research it seemed people generally had good experiences with Easy Way, so we made a reservation.
Thank you to this company, they were waiting for us at the airport at the prescribed location, easy to find, and took us the five minutes to their office, and gave us a clean and almost new little 4 dr VW Gol, we were on the road within an hour of our flight landing.
Returning the car was just as easy, they gave us a ride to the airport in the same car we had rented, so we didn’t even have to take our suitcases out. And, what was also awesome was that the charge from the estimate was exactly what we paid.

This place lives up to the company name.
After reading online information/​reviews about car rentals in Cancun, I was bracing myself for a terrible experience. But these guys were friendly, helpful and didn’t try to upcharge in any way. Although the rental office is off-​site from the airport, their personnel made the brief trip to/​from very simple with the pick-​up and drop-​off service. The car was nothing special, but it was clean and new. I’d be comfortable to rent from Easy Way again.

We were really leery of renting a car in Mexico after reading all the bad reviews, but we decided to trust the reviews and went with Easy Way. They had someone pick us up at the airport— he was easy to find, then he drove us to the car rental place not far from the airport. It doesn’t look fancy, but then it is Mexico. People were really nice and gave us a great newer VW. We had it for 2 weeks and drove all over the Yucatan with no problems at all. We brought it back on time, the guy gave us a ride back to the airport. No extra charges. They charged the price quoted. It really was the Easy Way! We will definitely use them again when we return to the Yucatan.

First time writing a review but i just had to! This was my 4^th trip to cancun, tried different car rentals and all of them charge you double then what you initially had in your reservation. I found this place thru this app and read all the comments which all of them were good so I did my reservation.
Here I was charge exactly what it said when I did my reservation. Was given a vehicle similar to what i had reserve and i had full coverage.
The only reason i did not give a 5 star is because the cars are not 100% presentable, at first they were going to give me a vehicle were the whole right side was damaged. I asked if they can give me a diffrent one, which they did with no problems. I know its just a rental but you want to drive something descent.
Overall, everything was easy and smooth!

These guys are no nonsense. No scams, or upsells or games. Very plain and simple.
My only complain with them was that the car, atleast the one that I got, was very plain! No radio or CD player, manual windows … very very basic. with like 120k miles on it. It was no beater though, and ran great. For the price I paid, I’d get a much better car in the states, but then again, what’s the point of comparing apples and oranges.

These guys were awesome. I did some extra research after my friends had a bad experience with one of the ‘bigger names’ (which means nothing in Mexico bc they’re all franchised and not held to the same standards).
Pros
They have someone wait for you with your name on a sign and then they call the van to come pick you up and take you 3 minutes to the office.
The price you reserve at is EXACTLY what they charge you. They take an imprint of your card in case of damages or extra days, but most of the other places ask to put a $ 500‑5000 deposit on your card until you return it.
The cars are definitely NOT new, but they also don’t really care too much about the condition they are returned in. It’s always a good idea to take photos/​video whenever your rent anything, especially in a foreign country, but these guys don’t sweat the small stuff.
Con
The car we got was fine, but the clutch was pretty soft, and there was no sound system.
Go with easy way for a hassle free experience!

Easy Way has a small office close to the airport. We ended up needing a bigger car than I had reserved due to packing a ridiculous amount of kid junk. They upgraded us to a bigger car at no cost. Well, other than the odometer reading 138,000 km and the check engine light being on.
It turned out fine. The car worked fine all week, getting us down to Tulum and out to the ruins at Cobá. It was nice to be able to get groceries at non-​tourist markets and go places on our own schedule.
It’s my understanding that with the super-​cheap deals you end up negotiating the actual price when you get there. With Easy Way, the price quoted on the web was what they really charged. No extra hassles, which seems above par, relatively. I got full insurance. Why take chances?

Bad experience with this rental company! They don’t honor the contract by giving you the wrong car from what was originally booked because they don’t have the car in the first place. Then they try to pass you on to other rental, now with higher cost and all the initial discounts were gone. The worst thing was when their representative, Alberto, who met us in the airport, without a word just jumped into his van with his friends and zoomed away, living us behind and dry!!! It was past 6 pm and still 1 hour away to our destination. Their main office was of no help either! Never again! Worst rental!

Easy Way was wonderful. Half the price as the on-​airport companies and without any of the scammy upselling (tours! tickets to amusement parks! Tulum tickets!). Plus, their quoted price is actually what they charge you — quite unlike Hertz which ended up nearly double the quoted price when factoring all extra fees the year before. Easy Way, on the other hand, charged me exactly the quoted price, even given foreign currency conversion. And they were friendly, helpful and quick.
Only two downsides you should know about: The cars are new and clean but basic — aka doors lock manually, no electrical mirror adjustment, etc, but who cares. And they can be a little hard to find when coming out of the terminal. Ask for exact directions based off your arrival terminal or be ready to call them when you get there.
Will rent from them again.

I got assigned to coordinate transportation for my ultimate frisbee team of 20 traveling to Cancun to play a tournament. After reading the positive reviews of Easy Way, I decided to give it a try and hope for the best.
We booked 4 automatic cars for 5 days. An Easy Way employee promptly picked us up from the airport with no issues and took us about 5 – 10 minutes away to the rental facility. It’s a pretty dingy looking place — small and quite dirty. When we arrived, they told us that they could give us one automatic car, one manual car, and a big 12-​person van. This is obviously not what we had reserved (and confirmed with them!), but we were not interested in waiting or complaining so we took what they could give us. They charged us the price of two cars for the van instead of the van’s original, more expensive, price.
Aside from not being the cars we reserved, they all worked out fairly well. The van was clean and drove well on the bumpy roads of Cancun and Puerto Morelos. The automatic ended up getting a flat tire, which thankfully came with a spare and Easy Way then replaced it. There were no surprises with the prices. All cars were purchased with full-​insurance and we were given proper documentation to provide if necessary.
Not bad, not great. 3 stars. Would probably rent from them again.

Great car rental company. After going outside of the airport, you have to look left — down at the end will be where they pick you up. Very friendly, help with all the bag and kids gear (car seats, strollers, etc.) you may have. No scams, very clear on everything. There shuttle will take you 10 minutes or so off the airport to their location. They had pretty new cars for us, which was great.
Very satisfied with their service!

Booked and confirmed several times with Easyway. Including the day before we arrived… Jesus sent me an email saying they would be outside the airport with a placard with our name on it.
Well Easyway, not so easy… they were NOT there and when we asked in out Spanglish. seems like no one ever heard of them…

Off the beaten path, but great, affordable, and honest overall experience with this rental car agency. Don’t expect a brand-​new car for the price, but you will get a dependable one. As you should be doing with all car rental agencies, make sure you take high-​definition video of the entire car before you leave the lot, just to avoid any confrontations about scratches or dents.

Rented a car for a trip to Tulum. Went with EasyWay after some research of other reviews.
We met the company rep at the airport. He was waiting for us as promised just outside the airport entryway.
We then had to wait about 15-​mins for the shuttle. Strange to me that the rep did not have the van to begin with but this is Mexico and ya gotta roll with it. Once in the shuttle which was a 15-​passenger van we proceeded to the rental yard which is just outside the Cancun Airport.
Then just outside the airport there was a police blockade. About 5 police cars stopping vans that were picking up tourists, of all things. It was quite the visual. They asked our drives to get out of the van and began to ask them a lot of questions. We began to wonder what was going on. This seemed strange but my girlfriend speaks perfect Spanish so when the office came to speak to us (still sitting inside the van) we got clarification on what was going on. The local police in Cancun were are checking local companies and making sure that fraudulent companies are not picking up tourists at the airport. So they are kind of helping the tourists in a way. One of the many officers assured us that this was for our protection but we wasted another 15-​mins at least. This check went on for a while and at one point me and my girlfriend were wondering if we should go back to the airport and and get a shuttle or bus to tulum but we hung in there. They allowed us to go finally and the officers apologized and again to us and repeated that this was for the protection of tourists.
This incident was unnerving and if this occurred with tourists that don’t speak Spanish then I’m sure they would have been scared. Not the way you want to start a vacation.
We got to the Easyway yard and they were quick. The brought my car and it was a Nissan Tilda not the VW Jetta that I requested and had paperwork for. I looked around the lot a bit and did not see a Jetta though it was night now, so I decided not to say anything. Time was already wasted and I wanted to hit the road.
The car was actually great and we drove it all over the place and did not have any trouble with police anywhere. We drove to Cenotes, Mayan ruins, dinners and to bars and it all went fine.
We got back to Easyway at the end of the trip and they got us in and out very quick. The same shuttle was waiting to take us back to the airport.
All my charges came in and were just as promised. No hidden fees.
Though they should have gave me the Jetta that I requested or at least explained why I could not get a Jetta. I could have also made a bigger deal about getting a discount about getting a smaller car but my trip went great. I let it go.
Be sure to get all the insurances and just pay all of that insurance upfront.
All in all I had a good experience with Easyway.

Easy Way was friendly and fast after we arrived at their office, but getting there was a disaster.
An Easy Way associate was supposed to pick us up outside our airport terminal in Cancun, but we didn’t see a sign and started asking around for Easy Way. Instead, we got tricked into going with some other company trying to steal our business, but once we realized the switch, we demanded they take us to Easy Way to maintain our original reservation. I gave them 3 stars solely because they didn’t have anyone to meet us at the airport. It could have potentially been a very dangerous situation.
Once we picked the car up, the experience went well. The manager upgraded our car for the same price because of the car company switch, and apologized for the mix up picking us up at the terminal. The return was easy, fast, and we paid only what we agreed without any hassle, and they dropped us off at our terminal for free.
Easy Way was fast, friendly, and honest, but the pick up process was a little scary. Be sure to check your driver’s credentials regarding the company he/​she works with. If you can’t verify it, take a taxi instead. Lesson learned!

I would not recommend this company at all.
They promise you a certain type of vehicle, and then it is not available when you get there. The vehicles they rent you are not secure — the spare tire on our car was stolen on our first night, because it had no lock on it (easily accessible from under the car). All-​inclusive insurance does not include theft of spare tire. What a disaster! Rent somewhere else!

As many seem to use Unilocal to vent negative experiences with renting cars and driving in Mexico, I thought it would be nice to share a good experience I had with Easy Way rental car.
We were in Yucatan for 2 weeks. We rented a car from Easy Way’s office in Merida for the last 8 days of our trip, returning the car in Cancun. Before our trip I made the reservation online — all the fees and various insurance options are clearly shown in US dollars and they were always quick to reply to emails. I used my credit card for the CDW/​LDW without problem (many companies will not allow you to do this, instead requiring you to purchase their insurance, that often comes with a deductible)
I had originally asked for the car to be delivered at our hotel on a Sunday so we would be able to leave early Monday morning and head to Chichen Itza. After arriving in Merida I realized that their office was ½ block form our hotel. I went in and asked if I could just pick up the car early Monday morning and save a day’s rental charge — No problem!
The process to get the car took about 20 minutes of paperwork and then going over any pre-​existing damage, showing me the spare tire and jack, and that the car had ½ tank of gas and to return with the same amount. The only hitch was they didn’t have the exact car I reserved but gave me something similar that was actually a little less expensive.
Had no issues with the car. We filled up in Merida, Valladolid, and Tulum — no problems getting gas. Attendants were always sure to show us that the pumps were set to zero and gave us correct change. Only interaction with a police officer was when we accidentally took a wrong turn in Tulum — the police officer directing traffic saw our error and was nice enough to stop the other traffic so we could get turned around and go the right way.
Returning the car in Cancun was quick and easy –they even drove us to the airport
Overall, a very positive experience and I would certainly recommend Easy Way to anyone looking for a car rental while in Yucatan

The car rental game in Cancun is fraught with deception, pitfalls, and shady dealings. Car rental companies like Hertz and Budget operate down there, but via local affiliates, so many of the standards to which you are accustomed simply don’t apply. For example, a friend booked a car through a nationally known US brand for a trip to Mexico, but after reading a litany of horror stories online about rental experiences via this company in Cancun (insurance swindles, switched cars, etc) I told her to cancel that shit, and we’d be booking through Easy Way.
It was scary at first. Using a non-​standard company, with no official presence at the airport. The deal seems shady up front. They have to send someone to pick you up from the airport and they wait in the regular visitor area since they don’t have permission to be in the «official» area. Then you go off campus to get your car. But my faith in my fellow online reviewers paid off, and we had a fine time. Our car was substantially the same as what was promised, they didn’t push extra (and unnecessary) insurance on us, and the whole transaction was pretty flawless.
Here’s what you should beware of with other rental companies:
1. They will often try to tell you that the law requires you to buy their full compliment of insurance. If you are insured at home and bring proof, you shouldn’t need to do that. From my understanding, the law does not require you to have anything other than your own personal insurance.
2. From what I have been told (by independent sources), the larger rental houses provide cars with license plates beginning with a specific set of 3-​letter numbers, and the federales know that. Expect to potentially be shaken-​down by them when you’re driving, and never drive a rental intoxicated — that’s asking for trouble. (hint — Easy Way doesn’t have the same numbered sets of license plates, so the feds don’t know they’re rentals).
So essentially, from what I can tell, Easy Way is on the outside looking in, likely because they’re not paying someone off. However that doesn’t seem to affect their ability to deliver on what is promised. I’d go back and rent from them again any time.
Only 4-​stars because, well, this is Mexico, and the cars are never in that great of shape. Ours did fine, but a broken tail light cover and a not-​as-​clean-​as-​it-​could-​be interior drag it down a star.