Gustino

Pizza good. That’s the highlight. Service was terrible. Once we decided not to order a $ 300 bottle of wine we were ignored. Appetizer was forgotten then rushed out cold. Pasta dishes were decent but the over all evening was a disappointment. We would not return.

Probably the worst food and close to the worst service I’ve ever had. It took almost 3 hours to finish the whole meal because we were sitting around waiting in between each course and the bill. The server spilled beer all over the table. He did not replace the beer or get me a new plate or silverware. He spilled the beer all over both. The plate was empty. Then the pizza I got was half black on the bottom from being burnt. I also got a pasta meat sauce dish for the main course. It was almost unedible. I always clear my plate even if I’m full and I couldn’t even eat a majority of my plate and I was hungry. Literally the worst food I’ve ever had in a resteraunt.

A completely amazing experience. The waiter gave an excellent wine recommendation. The appetizer and entrees were delicious, dinner even included a special courtesy of the chef and a sorbet to cleanse the pallet before the entrees. The atmosphere was also amazing, with candlelight, an open kitchen, and a live saxophone player. Such a romantic place, I would definitely go back on my next visit to cancun.

Amazing service, amazing food, and truly elegant. All of ladies received a long stem red rose to end the dinner.

Excellent meal ! I ordered the special which was sea bass and scallops. Amazing ! Highly recommend this restaurant at the JW.

Delicious food, amazing atmosphere. Live music, beautiful ceilings and a gorgeous table with candles.
We ordered the cesar salad and Yukon potato gnocchi, both were delicious. They brought us complimentary fresh bread and sorbet to clean the pallet before the meal.

Went here tonight with my husband. Beautiful restaurant. Hostess had great service. But that’s where it ended. We were seated for 20 minutes before we were greeted by our waiter or offered water.
Food was good until the sea bass. Presentation is unappealing. They brought it to me in the paper bag they cooked it in. Veggies were limp, and devoid of color.
The real issue was the lack of attention. The servers were so busy it took a very long time to be waited on.
Disappointed. It could have been so wonderful.

Very nice. Good service. Affordable wine. And, Aaron, Naomi needs your cell number!

This place I don’t even know where to begin! The food was amazing! The menu was awesome! The service was spectacular. Our waiter was Aaron, who was amazing! If you go I would definitely recommend asking for him! He was so polite and attentive! This place was fabulous!

Food was delicious. One of the best pastas I’ve had. Ordered the bavette ai frutti di mare and daughter ordered pasta dish with sausage. They were out of the wine I wanted and also did not have the foie gras. I would’ve given this place five stars bc food was delicious and reasonably priced, but service was terrible. Very slow service. Had reservations at 8. It wasn’t crowded and still had poor service.

Excellent place for Italian in Hotel zone of Cancun. very classy restaurant. Jimmy our waiter was an awesome guy and made our dinner a memorable one.

Food was very good. Portions a bit small but reasonable prices for a hotel restaurant. service was excellent.

Found this gem about three years and it has become one of our favorites. Great food great service and beautiful presentation. The food was excellent with many choices .The sopressa dessert was Unreal. Can’t miss menu selections. Great place to dine.

This place is really Good just its hella far so I orally wouldn’t come again but the wait staff is really Good

A must try! To begin the meal, the hostess leads you down a curved stairway and past the wind cellar that then opens the candle lit restaurant. The live music sets a very soft mood and is no way over powering. The staff treats you like royalty and is extremely helpful. After your meal, they then give the women in your party a single rose. My only complaint is the serving sizes are not meant for americans! Aka they are pretty small.

Well we came here for a birthday dinner and let me tell you these guys are amazing! The service they provide here is impeccable and the food is just as good.
I ordered the margarita pizza which came extra cheesy and the grape tomatoes were amazing. The thin crust and pepper were a great touch.
We also ordered the seafood pasta which was also amazing
The music with the live saxophonist and the candles at the entrance just set the mood for the night. Everything tasted amazing and they even brought out a birthday strawberry and banana cheesecake which was also a great touch. Definitely coming back when I’m in cancun.

We decided to try Gustino out since we were staying at the JW this was very convenient. The ambiance is very romantic with candles and live saxophone. The staff provided good service.
We ordered the bosc pear carpaccio which was good. The beet purée was a little over powering. We also ordered the buffalo prosciutto pizza which was disappointing. I love thin crust but this was more like a thin cracker. The pizza had way too much cheese. We ended up not eating the pizza and the server was happy to take it off the bill. The homemade tagliatelle with truffles was absolutely amazing. If you are anywhere near Gustino go and order this dish. The truffles were amazing, I wanted to lick the bowl clean. Server said the veal chop is amazing, I disagree. The chop was barely seasoned and someone poked it with a knife to see if it was done. I was looking forward to a mouthwatering veal chop but I was disappointed. The homemade tagliatelle with truffles is hands down one of the best pasta dishes I have ever had.

The saxophone, candles and dim-​lights set the tone for the atmosphere. You realize that it’s either going to be very romantic or there will be a séance. The light jazz music creates the feeling that you are dining in an elevator, a very nice elevator.
The cuisine is fantastic. The serving sizes are deceptive. The pasta is served in a bowl that seems bottom-​less. The food plus the atmosphere also will make your date want to be bottom-​less:)

Top notch service. The gnocchi and seafood pasta were great. We also had the shrimp and polenta which was very good. They provided us with sorbet between meals bread and even a free small appetizer. Would highly recommend dinner here.

Had my birthday dinner here last week and was very satisfied. I ordered the Bavette ai frutti di mare (bavette, baja mussels, diver scallops, calamari, and Caribbean lobster sautéed with garlic, saffron and Sauvignon Blanc) and fell in love! The pasta was cooked to perfection, the seasoning was perfect, and the portion was just right. Much like the rest of the JW Marriott, the staff here was a pleasure.

Cuando de ocasiones especiales se trata, es bueno elegir restaurantes elegantes, pero cuando se trata de tu aniversario, no puedes darte el lujo de equivocarte en el lugar ideal para celebrarlo y créanme, Gustino fue la mejor elección que pude hacer.
Tras hacer una larga búsqueda, me decidí por este restaurante para celebrar de manera romántica mi aniversario. Al llegar ahí, nos recibió de manera muy amable una persona y nos llevó a la mesa en dónde nos atendió un mesero igual atento y amable.
La comida es simplemente deliciosa, la atmósfera del lugar es totalmente perfecta para una cena romántica y el personal siempre tiene una sonrrisa para ti.
Una de las cosas que más me encantó de Gustino, es que, ¡NOS REGALARON EL POSTRE! Como un regalo de aniversario, el Chef nos dio una sorpresa y nos dio como regalo de aniversario, un pastel de fresas exquisito.
Aunque no es un lugar barato, los precios en Gustino no son excesivamente altos y valen mucho la pena. Puedo decir que mi experiencia fue increíble y ojalá que todos tuvieran una cena de aniversario así.
;)

Service is exceptional and the food is delicious after a full day out on the water we came here for dinner and were instantly revived by the delicious seafood and pasta, there were 12 of us, and from traditional pasta to to the
Wine selection… we all left very satisfied and impressed by this high end on the beach JW Mariott fixture.