Hertz

«Hertz te regala esto para tus próximas vacaciones, ábrelo…
Estimado Cliente,
Disfruta tu verano con estos beneficios!»
Gracias, Hertz – I’m glad you hold me in such high regard, and I wish I could say the same for you – pero no gracias. Nunca jamás! Ustedes son deshonestos precio-​estafadores, excesivamente lentos y impresionantemente incompetentes.
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[I really ought to have known better after my wretched experience with Hertz in the States (
) and not trusted the five star ranking for this business.
While Hertz did not supply me with an old clunker /​instrument of death on this occasion (the Japanese hybrid car we ultimately received itself was fine), the amount of time it took to complete the rental transaction was ungodly, and things only got worse from there. First one car was deemed too broken down to be used, then we waited for another one to be cleaned, only to be told that we weren’t going to get that car either. Ultimately, the employees made it seem like we were getting a bargain by being upgraded to a higher tier of vehicle for the price of the most basic, yet the initial quote we were given kept escalating. I might have been inclined to overlook the administrative time suck had the employees shown two of us foreign, city-​dwelling, non-​car owners some of the essentials for operating a hybrid car, such as how to turn the car on, for one.
Another issue we had was with regard to the GPS. I had asked one of the employees to program it for us with our destination in Tulum, and she took quite a long time doing that, with consultations at her computer and mounting the device on the windshield. What she neglected to mention, however, was that the address was unrecognizable by the device. Had we had such information, we could have inputted the address of a landmark near our destination and worked our way over once in the area. However, unfamiliar with the lay of the land, we foolishly followed the commands of «izquierda» /​«derecha» and somehow wound up headed not North-​South but East-​West, towards Merida. This lovely thirty minute detour/​excursion, affording us a glimpse of the «real» Mexico (complete with AK-​47 sightings, shantytowns, and a very scary GPS-​directed reorienting on a rocky, dusty road surrounded by trailer/​campsite-​type dwellings, the residents of which only speak Mayan, a beautiful language from which I know exactly one word – Xochimilco, meaning field of flowers – which would have been of little use had we popped a tire on the rocky road and required assistance from locals) will definitely be the most memorable part of what was supposed to be a beautiful, relaxing vacation. Combined with the unduly delayed transaction time, this detour resulted in our losing the better part of what should have been a full vacation day that could have been spent exploring Cenotes, Mayan ruins, the beach, the bay, the jungle, roadside taquerias, local shops, monkey sanctuaries, etc.
Somehow, after all that and our three days in Tulum, we managed to come away with an unscratched/​nicked/​dinged car, and the straight drive back to the airport for drop-​off with a quick stop at a gas station to refill the tank to the exact level at which we received the car was such a breeze that we were able to fully appreciate what a shame it was that the Hertz employees neither gave us simple directions from la Zona Hotelera to Carretera 307 nor informed us that the GPS set by them did not recognize the address of our destination. After some confusion over the fact that we were returning the car and a thorough inspection, we got on line to pay, and by that point, we would have been relieved to *only* have to pay the seemingly exorbitant rate we were quoted. However, the attendant informed us of un problema. We wracked our brains to see what this problem could possibly be and were told that because we didn’t fill the gas tank to the level it was upon pick-​up, we would be hit up with a not insignificant surcharge. Despite the fact that the original gas level was recorded on a document we presented, we still had to assert ourselves and spend ten-​twenty minutes going back and forth in Spanglish in order not to be victims of a likely common scam.]
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Hasta nunca; hasta que no. ¡Y que no ya no regrese!
–LisaDora, la Explora
#HertzHurts

Si estas en Cancún, especialmente en la zona hotelera, eres turista o eres local y nuevo en la ciudad y todavía no cuentas con un auto para transportarte, es un hecho que debes ir a Hertz, tienen EXCELENTES precios en las rentas de coches y muy buenos modelos disponibles para rentar.
En mi experiencia he rentado dos veces en este lugar, la atención es excelente y te ayudan a buscar el auto que realmente necesitas, no te intentan rentar algo innecesario solo por darte lo más costoso, rente un auto que era de consumo económico de gasolina y en la otra ocasión rente una camioneta que necesitábamos para ir a playa del Carmen un grupo grande de personas, y los autos se encuentran perfectos, no tuvimos ningún problema.
Te piden lógicamente tu licencia, en la ocasión que yo rente el auto me pidieron solo el IFE, pero he escuchado que a los extranjeros le piden tarjeta de crédito, identificación y algunos otros papeles, así que antes de ir les recomiendo que hablen al lugar y pregunten precios