Park Royal

This is my second time in cancun. The first time I stayed at Royal Solaris/​gr caribe by Royal Solaris and it was an amazing experience. This time, I decided to save on the cost and book a room at park Royal. The receptionists told me they were giving me an updated room in the main building rather than an older room in the adjacent building. I’m not sure how long ago this building was built but it didn’t look updates at all. It looked like a cheap motel. This didn’t bother me too much because I wasn’t really spending much time in the room, but the times I was in my room there was constant loud banging and the hallways smelled like strong paint: they were «renovating» a few rooms on my floor.
As for food, the buffet was decent and I enjoyed every meal I ate there. They «upscale» restaurant didn’t seem very upscale, they just served pasta and pizza. I preferred the buffet over this restaurant. They also mentioned to dress more upscale but I saw people walking in there in jeans and casual sneakers.
On top of the food and rooms, people are constantly bugging you to buy things, book tours, and go to clubs. If I wanted to book something, I would! I don’t need someone soliciting me every time I walk by them. This is something that I never experienced at the nicer hotels.

We had a 5 night stay at Park Royal. The term all –inclusive is stretching it. There is very little extras at this hotel. The food is fair at the buffet, and they make it very difficult to dine at their Italian restaurant. You have to get in line at about 1 or 1:30 pm and wait for them to open at 2 to book a reservation. We were about 12^th in line and they stopped reservation 2 people behind us. When we were seated the restaurant was about half full. The meal at the Italian restaurant was good, not great. The beach was beautiful, as was the pool area. There is a nice Bar overlooking the beach, and its pretty cool that there is a Mayan Ruin on site. We enjoy evening entertainment and unfortunately there was little of that; a sad Karaōke night, and pathetic «dance party» on the beach. But for the price… the room was large, clean and pretty, the people very friendly and accommodating and the beach, fantastic.

We went to a sales presentation and was promised free tickets after a 90 minute presentation. I have done many time share presentations and actually don’t hate them. I am always curios to see what places offer and the free gifts are nice to get. My husband is a patient man…
We spent 2 and ½ hours listening… and then told them no. They said we did not see all 90 minutes of the presentation. My husband wasn’t feeling good and the sales guy accused him of having a hang over, which he didn’t. We are vegan and ate the meal there but probably had some meat or daily in the food that just didn’t settle well. I said we saw 120 minutes of presentation and he said, no you have decided not to see all 90 minutes so no gift. The sales manager was so rude it was pretty amazing, he actually had us escorted out. We left without anything but a stomach ache.
The good news… I know not to ever use or stay at any of there resorts.

We stayed in this hotel about a month ago. Initially our stay was pretty good until we checked out. We had a later flight but had to check-​out by 12 pm. In order to still have access to the hotel and its amenities, we had to leave an I.D., so we can keep our bracelets, and I.D. would be returned once we left the hotel. Anyway, when our shuttle picked us up to go to the airport, we returned out bracelets but were never given our I.D. I called from the airport and the RUDE concierge told me that she can send us our I.D. but we had to pay the expensive taxi. I don’t understand why we have to pay if the mistake was there’s!!!
It’s been over a month and this situation has not been resolved. Many long distance phone calls that have cost money have been done, yet no one wants to take responsibility! They say is our fault for not asking for our I.D. back. I find this very unprofessional because they do this on a daily basis so odds for them to forget to return our I. D are odd versus ours forgetting to ask for it, especially when a shuttle is waiting foe us!
Cancun is beautiful and has many beautiful hotels. This hotel will not be one we will return to for sure!!! Very disappointed!!!

We stayed at the Grand Park Royal and just got back 2 days ago. For some reason it isn’t listed on Unilocal,so I’m writing this under Park Royal. Grand Park is not a cheap place to stay. We upgraded to a Royal Tower (miscommunication from the front desk, it ended up being $ 420 extra for the whole week, but it was crazy beautiful) suite and had that WOW factor by the ocean front view, jacuzzi in the middle of the room and the easy access to the entire resort. The staff was extremely friendly and the food in each restaurant was good! I just wish there was a way to order salsa but because «salsa» means «sauce» in Spanish, I was given pureed habanero in a bowl that burned my face off. Surprisingly I did not eat much Mexican food while we stayed here.
This place is very family friendly, so my boyfriend and I (22 and 24) felt a little out of place at times, but it was still a nice stay! Not much seating by the pools, which we did NOT like, as we were there for 6 days and not once were we able to find seats open by the pool. People horde seats and recliners as if there’s a pool-​apocalypse happening and their last chance of survival is claiming every inch of pool-​chair real estate. The beach, however, was less popular (we didn’t mind, we are from Denver so beaches are scarce in a land locked city) and each day the beach was beautiful. We went Aug 6 – 12, and there was an increase in seaweed washing up on the shores, but that’s okay, I typically don’t get freaked out when something touches my leg in the water because the water is so gosh darn CLEAR I could see my toes.
My favorite restaurant on the resort was La Concha (seafood restaurant) because the scallops and ceviche were like crack. I did get yelled at when I kidnapped the entire bowl from the salad bar and tried to escape to my room with it. I don’t understand a lot of bad words in Spanish.
El Mirador is the newest addition and it was across the resort from La Concha. We went here for my birthday dinner and had an amazing meal of spicy fettucine. Our server didn’t speak any English, but thankfully my 10^th grade Spanish helped me navigate through dinner. They bombarded me with a guitar and 9 servers to sing me «Happy Birthday» and brought me a cute little chocolate cake with a candle in it. It was so sweet. :) Spongy, but sweet.
Higinio (Ee-​heen-​ee-​yo) is the best bartender in the resort! He’s this little Mexican man with quick hands and a tendency to make our drinks pretty strong so we tipped him well. He works primarily in the lobby bar, and you might meet him if you’re at the check-​in counter and he brings shots or sweet drinks to the new guests.
On my birthday, I wanted to get a massage. I am a massage therapist in Denver so I was interested in international bodywork just to see what it feels like! The Spa is a little basement level establishment next to the fitness center. There are two areas, a men’s and a women’s locker room, and a circular room on the other side where the massage rooms are. The locker rooms have a steam room and a dry sauna. The girls who work the desk do NOT speak any English, and they don’t tell you who your therapist is or whether they’re male or female. My therapist (I forgot his name) has a very good touch, except some little things weren’t right. His draping was loose and he apparently wasn’t shy at all at touching some more intimate parts of my body. As a massage therapist myself, I am careful about how high I go up the thighs or how far down I go on the pecs (chest region) on my clients, and he had NO problem going as far as down or up as he damn well pleased. Happy birthday to me! Haha. So to Americans/​conservative people, WEAR UNDERWEAR during your massages! This massage was very sensual and most people wouldn’t have been able to handle how comfortable this therapist made himself. Also, SPEAK UP if you’re uncomfortable! Some MT’s aren’t very perceptive at body language and they won’t know what you’re thinking. So my advice is to go in knowing some basic Spanish like «presion» for pressure, «mas» or «menos» for depth level or the body parts. Otherwise, this massage was actually fantastic and I drooled a lot when he massaged my neck. I’d see him again, except I might wear shorts and a chastity belt.
Shopping, I found, is difficult in cancun. Everyone carries the exact same stuff likely ordered from China for pennies and then sold for dollars. I was a little frustrated because the market owners will shout at you and hustle you to look at their shop but there’s never anything unique!
We had an amazing trip. I definitely recommend purchasing some excursions from Aquaworld or Xcaret (we bought Isla De Mujeres and Jungle Tour from Aquaworld– the jungle tour was by far my favorite) because they involve tour guides who will take care of you during your stay. My only regret is possibly upgrading for that expensive room, because I would have liked to have used the money for more shopping or another adventure.

Just came back from our honeymoon and fortunate this hotel booking was a gift and not out of my pocket. We had reserved an ocean-​view room which they confirmed, only to find out it did NOT have one and I would have to pay for the upgrade. So after paying, over their mistake, I get to my room to find out the view is of the inland side & not the beach. So now another upgrade ($$) is required. I get to the new room to see it wasn’t even clean & the beds were unmade. Then we get approached, the first of many, for a time share presentation to this place. Later a friend of mine who is a local, came to visit us, was asked to leave since he was wearing a uniform from another hotel. The AC didn’t work in our room half the time (90 & humid) & the beds in all 3 rooms were as hard as a rock. The TV froze & we could not watch any channels. To top it off we left behind a brand new Bose portable speaker, by mistake, and called them to hold it, so my local friend could pick it up for me. They confirmed it was recovered from our room & was held in their Lost & Found. I call back to confirm the pick up & suddenly it (dissapeared) from their possession. After numerous calls (from the US mind you) they inform me theres nothing they can do & that I’m pretty much screwed.
Overall: It was a bad experience & I would NOT recommend it even to my enemies. So pay a little more for a decent hotel with comfy beds & don’t ever leave anything behind in this dump.

If you’re single, this isn’t the place to be at. I am 23. This hotel is more for families with children. We booked this trip for my dad as a gift through Expedia.
Pros: Hotel staff are extremely polite. If you want to book any trips you will find good deals here. Food is realllly good.
Cons:The wifi is not good at all. The gym is kind of useless if you like to lift. Ohh lastly THE BEDS ARE REALLY UNCOMFORTABLE!
my experience at park royal wasn’t great (sun-​sun). It was a bunch of married people and their kids running all over the place. I was expecting a younger crowd (21 – 28) wanting to meet other people and have fun (reminder this is summer). I went to my friends hotels that was closer to coco bongo and they were meeting my expectations and parting it up like cancun should Be.
Will I stay here again? Prob not. I would only recommend it to married couples with their kids.

Let me start by saying my wonderful aunt invited my husband and I to this resort which she was a part of a timeshare here. Aesthetically it’s pretty nice the rooms are pretty large and clean, nice pool, the servers are very attentive, and the beach is beautiful. My husband and I are world travelers and have stayed at a range of places from three star to five star resorts and never have we experience staying somewhere that had so many rules. The pools closed at 8:00pm ARE YOU KIDDING ME!!! The gym closed at 9:00pm and theres a dress code to eat at the restaurants no shorts, pants required who the hell brings pants on a beach vacation when it’s 98° outside. On top of that kids under the age of 12 can’t eat at the nicer restaurant in fact as we were arriving for our dinner reservations the gentleman at the front asked my nephew his age and then had the nerve to call the front desk to check as if we were lying to him that he was 12years old. Right in front of us how rude! I guess the reason for this review is I’m on vacation to get away from rules and time restrictions and this place has way too many.

I stayed at the Grand Park Royal. I got a living social deal, 4 days and 3 nights for just under $ 600. All inclusive resort. When we arrived we were nicely informed we had been upgraded to the Villa Suites!
Main Restaurant, Cocay, was a buffet. Great daily selection. Outdoor seating as well. At night they had live music. Also included with all inclusive were 3 other restaurants; Asian, Italian and Mexican. Reservation required and nicer dress code.
2 pools. One had a bar next to it, other had a swim up bar. Bali beds around poolside bar.
Beach was awesome. Clean. Staff came around to bring drinks.
Please tip the staff. Even though it’s all inclusive they work for 80 pesos a day (that’s $ 6/​day)!!! Leaving a $ 2 – 3 tip after each meal or after leaving the bar really is appreciated and the staff remember and make sure to treat you even better going forward.
2 bars also on site. Daily activities.
10 min walk to clubs.
The clubs are highly overpriced. Most charged $ 30-​$ 70.

Literally just got back from Mexico a few hours ago… Pooped, but thought I’d write a review before I forget to! I really enjoyed the vicinity, the staff was kind and courteous. Close to La Isla Mall, Bus stops and lovely view of the beach!
When we arrived, we arrived early so I knew we had to wait awhile, so we dropped off our luggage and decided to explore. We walked to La Isla Mall, which is about a five minute walk… Very high end mall. We also walked to La Flamingo Mall which is about 10 minute walk from the hotel, but they had an Outback, so if you’re into sports and need a good place to watch, I guess this is a good place. Oh, but I forgot… There’s a Hooters at La Isla Mall! The BF and I watched the NBA playoffs there, cool folks. Even gave us their WiFi password. LOL.
Well we arrived in our room, took a nap and when I woke up, I realized we did not have a remote for the TV. Called room service, they came down about half an hour later to drop one off. They do have HBO, however, could’ve been just the TV from our room but HBO2 the volume kept going in and out. But we weren’t planning on staying in the room too long, so no biggie!
We went to the beach, and my gosh!!! To have that as your backyard for the days you stay there is absolutely stunning!!! The gym was awesome too! David was cool!
I think my only gripe was the shower in our room. The water pressure was way too strong, it hurt! So I had to put it onto the lowest setting… But it was still kind of strong. LOL.
Nonetheless, my stay was definitely an awesome one. Everyone was very helpful and they were all so kind. Get all inclusive — FREE FOOD, FREE ALCOHOL, FREE SNACKS!
I will definitely plan to stay here again, when I get to have a chance to get another trip to Cancun.

Booked this hotel through Expedia and it was awesome. Friendly, helpful staff and the place was spotless at all times.
Food: The buffet was pretty good and breakfast was probably the best meal. El Mirador has a nice selection of seafood but go make your reservations early. I’d also recommend the snack bar by the lower pool; good burgers and really good homemade potato chips.
Drinks: Mario at La Duna is the best, you’re in good hands.
Overall: Good, affordable resort. It’s not the newest nor the most impressive looking but I felt safe, taken care of and relaxed at all times. The staff is super helpful and I’d go back.

Um resort menor do que a maioria dos que ficam localizado na zona hoteleira de Cancún, talvez por isso tenha me sentido melhor atendido. Não tenho nada contra os grandes mas de férias, não gosto de enfrentar filas e disputar espaço nas áreas livres, como a piscina. Gostei por que:
É All inclusive, portanto comida e bebidas à vontade;
Fica bem localizado na zona hoteleira, em frente ao shopping La Isla, perto das boites, da para curtir a noite de Cancún a pé;
Tem atividades aquáticas e esportivas inclusos na diária (exceto as motorizadas);
Fiquei em um quarto espaçoso, limpo, confortável e silencioso;
Tinha atividade diária para as crianças;
Culinária mexicana e internacional, bufês com muita variedade de peixes, saladas, carnes grelhadas e o café da manhã era muito bom!
Bom atendimento no geral;
Serviço de praia com bebidas;
Estacionamento;
Atividades de integração com os outros hóspedes.
Foi muito legal nossa estadia lá, não tivemos do que reclamar.

That’s my second time I ‘ve stayed to this hotel. Our room is great. We have the presidential suite with ocean view and jacuzzi at the balcony.
The service is excellent. The buffet is very good, every night they have different cuisine.
The only thing I wish they would have is more food selection for kids. Also they don’t have any kids activities.

My wife and I took our first trip internationally together in November 2011. We booked our trip online and found Park Royal to be a good deal. We paid about $ 1750 with airfare from Chicago for a week at Park Royal All-​Inclusive.
We originally booked the Ambassador Suite but upon our arrival we were advised they upgraded us to the Presidential Suite. It was quite spacious at 1,216 square feet. The suite we had was the «Lagoon View» but we still enjoyed it even though we couldn’t see the ocean.
The suite had a private Jacuzzi on the balcony. Anyone with a room above you could technically see down if they looked over the railing/​partition on there room. That didn’t stop us from a little skinnydipping and nude sunbathing though!
The rooms were kept very clean and they had daily cleaning service come through and refresh everything. Bottled water was provided and placed in the mini-​fridge in the kitchenette area.
The food was pretty good although by the end of our week long stay we were tired of La Veranda buffet. They offered quite a selection on the buffet but again you grow tired of the same food. There is plenty of room and the buffet counters are huge allowing for many guests to eat at the same time.
Our favorite place to eat was easily El Mirador. It was like something out of a fairy tale. Our first time dining there the moon was at or about a full moon so you could see the waves crashing the beach because the sky was illuminating the ground and the water. A gentleman was playing the violin allowing for absolute bliss. My wife and I as well as I believe one or two other couples dined inside the beautiful restaurant that evening. The restaurant does require reservations so make them as soon as you can if not before you even arrive. The food was very good and they did a good job with presentation.
A word to the wise regarding El Mirador; Long sleeves & close-​toed shoes required. No shorts, sandals or sneakers allowed. This means pack some khakis gentlemen! No jeans or sneakers either otherwise you’ll completely ruin the setting and ambiance, TRUST ME.
The pools; they were big and had plenty of chairs around them. We had no trouble finding chairs even in the afternoon. They had a bar at the upper pool and a swim up bar at the lower pool.
The bars served pretty good mixed drinks and I believe they only had Corona for beer. The bartenders were personable and attentive to our needs. The bar in the lobby was easily our favorite. This was 3 years ago but I believe our bartenders name was Francisco? He was above and beyond what any bartender is back here in the USA. He was very passionate about making drinks and he was awesome at carrying conversations. He made my wife and I each a «Tequila boom-​boom» those things were good too!
Location; this place was literally RIGHT ACROSS from La Isla mall which was almost too convenient for someone like my wife. I didn’t care for the armed security/​military officers parading around the general area. If you stay at Park Royal be sure to walk over to the mall and see the stores and neat little stores too!
Overall I’m giving this place a 3 star rating. It’s not super luxurious but it’s nice and it does well for what it is. If I could suggest one thing that would be to offer more dining options for guests and to be sure that guests are made aware of dress code for El Mirador PRIOR to there arrival. The service was great and I’d come back again at that price.

Staff is very friendly, right across the street from La Isla shopping center. Hotel is a little small, has a good gym, beach is great, all inclusive resort (food, beer etc).