Westin Lagunamar

Beautiful place beautiful views ! You can go to local market and buy food and cook outdoors or indoors. Well taken care of hotel. Staff is amazing and professional. Amazing pool with ocean view!!! Everything nice and clean. Will be returning soon !!! Yvette front desk girl was amazing !!!

Our concierge, Monse Franco, was amazing! She planned 2 excursions for us: a private tour of the ruins and whale shark diving.
Our apartment came with a king bed, queen pull-​out couch, beautiful view of the pools and ocean, washer/​dryer, and a kitchen. You can buy food from a grocery store and grill it on the beautiful bbqs outside. There are two pools, jacuzzis, 3 restaurants, and swim up bars.
Dune, the sports bar & grill, has 2 for 1 drinks from 5– 6 pm.

Awesome resort! Employees there always very friendly and fun. We go there once or twice a year, staff remembers us every visit… food is great, beach awesome. It’s great that you can BBQ and bring food/​drinks to pool or beach area. Shout out to Isidro, William, George and all our friends at the main pool bar!!! XO ;)

The place is great!!! We love it!!! Great! Views!!! It’s gonna be a great week!!! Gil

We are owners with Starwood at the Harborside Resort In the Bahamas and traded this year for Cancun. Sometimes you just need a change. The Westin Lagunamar is a beautiful location. Our unit was a one bedroom with a King size bed and it had a separate area that included a kitchen and living room. A small balcony off the bedroom. Washer and dryer by the kitchen. A beautiful bathroom with a whirlpool tub and spacious walk in shower stall. Our unit faced the ocean and we had beautiful views. We did travel with others who were in a unit with a queen size bed, small kitchen and living area all in one room. I don’t think I would have liked to spend a week in that unit.
The resort had several restaurants and bars. We didn’t eat dinner on the property but breakfast and lunches were very good. Unlike many timeshares they had room service. There are two large pools with bar stools. The infinity pool is beautiful and you can lean on the edge and look directly out to the ocean. This pool seems to get the most crowded during the day. The other pool was calmer when we were there. There are outdoor hot tubs at each pool. We took advantage of Happy hour at the pool each day which was buy one get one free. We never had any problems getting chairs. Limited umbrella’s but we always managed to get one and never rushed down in the morning. We were there the first week in April. One the day we came down on the later side we just tipped the guy at the pool and he got us everything we needed. They provide you with towel cards. For our room we received 4 cards. turn them in for towels and when you return the towels you get your cards back.
The facility is large and for anyone who has walking issues they should request a room closest to the pool area. Our room was at the furthest point away from everything and we were fine but I did see some people struggling. A couple days it rained shortly and our only concern was things were really slippery when walking around. Be careful if it rains or during humid weather.
The Ocean in Cancun is crystal clear and the beaches are beautiful. Make sure you sit on your balcony to watch the sunrise.
We really enjoyed Cancun and staying here. Loved that we were able to go into town and try different places to eat. the bus is the easiest and cheapest way to travel around the island. You can catch it at the bottom of the main entrance at street level. We never took a taxi the entire trip. Only car service we used was to and from the airport arranged ahead of time thru the concierge. The car serve was promptly waiting for us at the airport upon our arrival.
Everyone at the Lagunamar was so nice and helpful. Make sure they know you are owners as they did give you food discounts if you are in the computer. If the concierge provides you with discounts to excursions please be ware those discounts come with a price… they expect you to attend and hour and half meeting if you accept the discount. To me that is not worth $ 10 – 20 off.
All costs are in pesos.

Just came back from a week stay in this Hotel. We stayed through a timeshare courtesy of my sister in law and thus we did not have to sit through a presentation. We had a great view of the pool and beach from our balcony.
The night of arrival I inquired about a folding bed and was told that would be $ 30 a night, I thought it was a little stiff. The shower nob was an issue the entire week we were there as most of the time the water was boiling no matter where it was positioned. The pool or pools were very good, there was a smaller one that had a slide which my kids enjoyed very much, and so did I. The hotel also has a small convenient store that do not accept dollars but do of course Mexican pesos and credit\debit cards. I only ate once at the hotel restaurant and was not impressed by the food, not worth the price. The staff was very friendly, specially bell hop Oscar, he was always willing to help in anything we needed and also timely. He always offered helpful advise on any subject related to my time in Cancun when I asked him.
The hotel is located in a very busy area just across from La Isla mall which was convenient at times. There are other large hotels, shops and good restaurants nearby. Overall I enjoyed the stay here. If ever I go back to Cancun, would likely stay in the Hotel Zone and would not mind it be in this same hotel.

We stay here for 5days. Overall the experience was great. We came here early on a red eye fight and got the room after a 3hr wait at the lobby. We stayed at a 1 bedroom suite so it was nice since we have 2 kids that are picky with food. The hotel will alway hustle you to a time share presentation so before care. The pool was beautiful warm water and ocean is right down stair. This place would be nice if they have more kid pool activity. They have a kid club here but it’s pretty empty and boring.

«Kids Club“is the only thing wrong with this place!
We stayed here for 7 days in April with our 3 & 6 yo. The Villa was perfect, we were able to cook some meals in the room and have some at the restaurants which works nicely with the family. The view is great, food is excellent, location is perfect, room is clean… only complaint is the «kids club». For such a beautiful place the kids club was truly lacking it had maybe 10 toys all of which were broken and had simply been left by previous guests! It was dirty, worn down and the staff working with the kids were not even friendly towards the kids… Even the littlest ones! The activities were a joke, example: picture frame making was just paint on Popsicle sticks, they had play doh but it was 3 cans of mixed colors or 3 green/​Browns as my daughter called it. I would never leave my kids unattended and bored in this kids club. It needs a complete overhaul and new staff as well!

Love love the Westin timeshare units. They are always a very high standard and the properties are well-​maintained. This property has A beautiful pool and swim up bar on one side and a quiet pool area on the other. The beach of course is also right there. The dollar was strong while we were there so everything seemed reasonably priced. There really is a moderately high end shopping mall across the street. There are a bunch of decent restaurants in the mall. Probably our only complaint about the Westin might be the mediocre restaurant fare. Their themed nights we found the food to be lacking and honestly you are better off going out to many of the great local restaurants where the food is better at ²⁄₃ the price.

I stayed a week in March. I realize they have no control over the weather but there isn’t a lot to do when the weather is bad and with the weather being wacky these days it is something to consider.
I stayed in a one bedroom villa which was nice a spacious for two of us. Had there been more people on the fold out couch I could see it feeling rather cramped. Otherwise it is a nicely appointed suite. I would imagine the majority of the rooms have great views as long as you are on the third floor or more.
I felt there were plenty of chairs either at the pool or on the beach. The water is pretty rough here but that is true of much of the beach so hard to avoid. Over all I enjoyed their outdoors set up.
The dining options are very limited and I don’t know how it would kill their profits to keep the lunch room service stuff available at night time. Especially since the restaurant serves the same stuff at night. Frankly, the food here isn’t great and the room service is the worst. Half the time they don’t even answer the phone so you have to call back and complain to the operator i.e. Service Express.

Others have focused on the property itself. This review focuses on the daily activities (such as dance lessons, aerobics, water polo, bingo, trivia, etc.) available to guests at or near the main pool. We stayed at the resort from 1 – 5 March, taking advantage (for the first time) of a Starwood Preferred Guest offer. Our time at the main pool was never dull. We were fortunate enough to be there when a firecracker named Leonardo directed some of the activities. He was spontaneously funny, quick, and outgoing. He would make outrageous statements, all intended to lighten everyone’s mood and spur participation. We thoroughly enjoyed him and his antics. He was a highlight in our too brief stay.

I wanted a chill spot after working 14 hour days with 4:30 am wake up calls and this place did it for me. However, I’m not sure I’ll be back because it was just too Americanized for me. In some cases, I didn’t even feel like I was in Mexico.

We stayed in a studio villa at the Lagunamar Ocean Resort for 16 days Jan 2016.
We used our SVO points from Palm Springs home resort to stay here. It was a nice change.
The hotel and grounds are well laid out and have a very tropical theme. I think that all rooms on upper floors have stunning pool and ocean views.
This SPG property (for interval ownership) has the most luxurious resort feeling that we have experienced yet. And in early January it is very good SVO points value.
The lounge chairs at the pool are way too crowded for our liking. But there is a beautiful white sand beach just a few steps away — if you prefer that.
Each day we hear raucous water aerobics music and hoots /​hollering and know that people are having fun.
There is a good mixture of young families, couples, and retired folk here.
All the front desk staff and concierges have been very attentive and pleasant to deal with.
The one bedroom side apparently has full sized kitchen equipment and space.
However we did not want to splurge … so we can say that in our studio villa the kitchen size is extremely small — but functional enough.
We used the kitchen some days to eat in our room /​on the patio. We used the BBQ stations (5 floors down out in the courtyard) on the other days to eat picnic style down there.
We picked up Domino’s Pizza from basically across the street for the two Friday evenings.
We ate at the hotel restaurant the first night we arrived (and likely the night before we depart) — for the convenience.
Call us boring — but we fended for ourselves for every meal other than the 4 meals noted above. And I cooked every meal for my wife. And no — we did not get Montezuma’s revenge even once (knock on wood). My wife has a very sensitive system and even she is fine.
We wash our lettuce. The Westin Hotel water is filtered and purified.
The only thing that is hard to find — and super expensive is Protein Powder. Bring all you need. Protein Powder is 2 to 3 times more costly than in the US or Canada.
We found that the Soriana Supermarket — on the second floor of the Kukulkan Mall — a 12 minute walk south of the hotel was good for daily shopping for wine, spirits, produce, bakery items, dairy, frozen convenience foods and frozen sea food. The prices are reasonable
.
On Saturdays we have walked 45 minutes to the north of the hotel to the new 2 story Chedraui Selecto Supermarket. Where we found a better selection of items. And superior beef cuts. We like our steak meals on Saturday. There is live seafood and good frozen Ahi Tuna there. The prices were reasonable. But not that much better than our daily store. The bus ride back is $ .80 US ($ 11 Pesos) per person and saves carrying the heavy bags back.
We took the bus to down town Cancun on one weekend to check out Walmart. The selection for food or beverages was not better — so that day trip was just not wort it for us.
And by the way — Domino’s Pizza is very good down here. Nice doughy crust and plenty of cheese and toppings. They do deliver to the Westin’s security guard gate office.

This was a very nice experience. We used our timeshare trade and selected this after staying farther down for years. Loved that the resort was so close to the shopping and restaurants, which really was a huge deal. No taxis or bus needed to get to most things, including a grocery store just a little bit down the street.
The facility:
+ Clean rooms with nice amenities
+ Great shower /​bath in single bedroom
+ Garden Jacuzzi style tub
+ Easy pullout couch for 3^rd person
+ Washer /​dryer in room
+ Big fridge with ice maker, microwave, stove and kitchenware supplied
+ WiFi was free and decent speed in room — able to play games, watch video
+ Infinity pool was very cool — there were 4 pools all big and seemed heated
+ Kids areas and a slide for kids so they were not a bother in bigger pools
+ Swim up bars were fun
+ 2 huge Jacuzzi’s
+ Restaurants were decent and not badly priced
+ Watch the ocean from the infinity pool sipping cocktails
+ Beach was clean and plenty of seating everywhere
+ Security was great — kept vendors away as much as possible
+ Grills on site (plenty) so you could buy from supermarket and cool meals if wanted
+ Nice balcony with comfy chairs
+ Let us check in early, which was great
+ All rooms basically face the ocean and have some sort of view
Food on and off site:
+ Onsite sports bar was good
+ Onsite main outdoor restaurant was decent, not amazing
+ Offsite mall — Thai restaurant was great — make reservations for a bungalow over the bay
+ Offsite mall — La Parillas was very good, Lime Soup was amazing
+ Offsite mall — Litehouse restaurant was great, cooked special order fish for me
Negatives:
— It is a timeshare, so you do get a gentle request to take their tour but not too pushy
— Spa staff was always checking in to see if you wanted anything, a bit too much
Overall, we simply loved our experience at the Westin Lagunamar. We plan to return!

We are owners with Starwood and stayed here with another couple for 6 nights. We actually only had a studio which is a 1 bedroom with a pullout couch. So we were a little cramped, but the resort was great! Everyone was so nice and the resort is maintained in excellent condition. The pools were one of our favorite parts of the resort. They are quite large.
We utilized the concierge service. Maggie was our personal concierge and she was so nice and directed us to many awesome activities.
One awesome thing you should check out if visiting in turtle season is the Westin’s conservation effort with Sea Turtles. They have a fenced in area on the beach where they bury newly laid turtle eggs and then dig them back up after 50 days and collect the turtles. They hold them in coolers until sunset when you can go out on the beach and help release the turtles. Great family activity.
One other great aspect of this resort is you can bring your own cooler and drinks down to the pools which can save a lot of $$$ we were mixing up margaritas the entire time we were there with our hotel provided blender.

My wife and I booked a 5 day/​4 night stay over Thanksgiving using SPG points, mostly. We were forced to book the final night at $ 320 including all taxes. I have a major problem with that.
Next up, we purchased transportation to/​from airport through the Westin. Did all we were told and found the correct service. He told us we would have to wait unless we wanted to go with another company since we were by ourselves (really?). We took the other option. Wish I knew the company’s name. I noticed the speed limits were generally 70−80kmh. Our guy went 100 – 120. Was also very unhappy that my seatbelt would not work. Was told not to worry about it.
We got a $ 6 discount off the $ 85 price for my inconvenience.
Room has an awesome view. Can’t be beat. The concierge Delfina is chomping at the bit to give us our welcome package. We go shopping first and to her credit, she tells us about the store down the street. It is about ¹⁄₃ the price of the hotel market. However, she loses points for her restaurant recommendation — La Madonna was very meh for the price. That’s another review.
Later we get the care package consisting of a beach bag, a couple of maps and discount cards. She really wants us to take the owners update. Sure, why not take 90 minutes. We take early Saturday for 8,000 star points.
We go to the kitchen and find that we have ants (we found at least a dozen). They come to spray, now bedtime.
Except when we lay down, we can feel sand. Are you kidding me??? Past 10pm and we have to call the staff to redo the bed. Night manager tags along.
Then, Friday morning, we shower and temperature control and water pressure is sketchy at best.
I’m sorry, is this a Westin or a Motel 6?
And, while trying to relax on the beach, we get approached no less than a dozen times for spa treatments, jewelry, hats, etc.
LEAVE ME ALONE!
We pay over $ 2,500 per year for maintenance fees and this is truly not acceptable.
Can’t wait for the «owners update».
Owners update was tense. However, the rep gave us a wonderful recommendation for a Brazilian Churrascaria which was awesome.
The manager was supposed to meet us at the update to apologize for the issues and give us a credit. He was a no-​show.
Once again we had to waste time chasing a manager down to get the credit promised (½ off the paid night)
Sunday we had a photo shoot. We would get one free photo emailed to us we were told. We went to look at the photos and collect only to be told we needed a coupon. We left empty handed.
A great way to end our weekend.

Came here after we received a promotion in the mail for a 4 night stay. Really loved the place, so clean and beautiful. The pool area is incredible. It looks like you’re in the beach but you’re actually above it. The people at the bar in the pool are super nice and really welcoming. They have an amazing happy hour from 3 – 4 which is buy one drink get one free! Best deal and really amazing drinks you can grab at that time.
Yes, they made us spend time doing time share meetings for a good 3 – 4 hours, but it was worth it because we really enjoyed this place. It’s local and in the middle of everything. Unfortunately, this hotel is only for time share holders. You are not able to reserve this place just by going online or calling.

Beautiful beach front resort with excellent room amenities. Love the washer and dryer especially where airlines these days charge for luggage. 3 large pools to choose from and a quick little slide for the kids. There are 3 restaurants that serve good food, white Mexican food.
Across the street from a huge mall with many restaurant choices. The concierge is wonderful with recommending restaurants and places to see. Excellent service from all the employees. Plus a kids club!!!

Staying a week at the Westin Lagunamar was a fantastic experience. The setting is beautiful, the room was clean and fresh, the wi-​fi reliable, and the food was delicious.
We were originally placed in building 11 but asked to be moved closer to the ocean and ended up in building 9. The move was 100% the right decision as we were located right between the two pools with an unobstructed view of the ocean on the 5^th floor. One frustrating thing was that the elevator was out of service several times, meaning that you had to take the hot-​house of an emergency staircase up to your floor.
Our room was a HUGE one bedroom suite, complete with an in-​unit washer/​dryer and full kitchen. Even though we didn’t do any cooking, having a full-​sized fridge was super convenient and the w/​d meant that I came home with a suitcase of neatly folded clean clothes instead of the usual (and dreaded) suitcase of laundry. Unfortunately, our jacuzzi tub broke each time I tried to use it (the jets refused to turn off) and I had to leave it on for over 30 minutes until someone could come up and pry the button out to turn the jets off. It made me want to avoid using what would otherwise be a great feature of the room. Room cleaning was also an issue as sometimes I’d come back to the room after 5pm and it still hadn’t been made up.
The pools are GORGEOUS and the perfect temperature, with swim-​up bars with varying happy hours (get a banana monkey — you’ll be glad you did). I went down a little after 8am one day to get a good seat and even though there were only 4 people in the pool area, the entire first row of chairs all the way around the main pool (40 or more chairs) was already reserved — seemed suspicious and I’ve read in other reviews that you may need to bribe the pool concierge for these seats but I didn’t bother to find out since the view is just as good from anywhere in the pool area. Pool rules about children also don’t seem to be in effect (at least one pool was supposed to be adults-​only but I saw kids at all of them).
The smaller towel areas were under construction, which meant a bit of a hike from the infinity pool to get a towel but hopefully this will be fixed soon.
Overall, Westin Lagunamar is a great get-​away with just a few hiccups keeping it from being five-​star perfection.

Make sure you know which Westin to tell the taxi driver before leaving for your trip! Several of us ended up at the wrong one and needed another taxi ride to get to Lagunamar!
The Westin has its pros/​cons:
+ The pool is HUGE and tons of fun. It’s really easy to walk onto the beach. Beautiful!
+ Great views from rooms. We got to see historic Mayan ruins and the beach outside our patio (building 1).
+ Great location. Huge meal across the street if you need to do some shopping or find a restaurant.
— Not the best customer service. Like we seriously got lost trying to find our room when we arrived. It often took a long time to order food/​drinks (especially during happy hour when I think he staff just disappears).
— The rooms feel outdated. The sliding doors to get out to the patio are basically impossible to open (at least in our room)
— We often had to call multiple times to get the housekeeping staff to clean our room (though we did sleep til noon). They also never picked up the room service sitting outside our room for 3 days, which was just gross.
— The worst part was the sales staff trying to sell us a timeshare. I felt constantly tricked into talking to them… and they kept calling our room and leaving notes.

IF YOU RECEIVED A PROMOTION IN THE MAIL, READ THIS PART, IF YOU DID’NT READ THE SECOND PARAGRAPH ABOUT MY STAY. I received a promotion in the mail from WESTIN VACATIONS for 5 days and 4 nights for $ 319, that included a $ 75 resort credit. Needless to say I jumped on the opportunity. I called and made the reservation as required. I figured for the price, it was too good to be true. Upon my arrival I was told I needed to go tot the vacation concierge to get my $ 75 resort credit. Only when I met with the vacation concierge was I told that in order to get my $ 75 credit I needed to go to an hour and a half TIME SHARE meeting, as an added incentive, they will give me a $ 100 bonus. Since it was raining I went to the meeting, needless to say the «time share» staff will not accept NO for an answer, super high pressure sales, they put me with three different people trying to close me. I expected a lot more from a brand like Westin, super sleazy.
If you are coming to the Westin Lagunamar for something other than a promotion, you are in for a great stay. The hotel is beautiful, located right on a fantastic part of the beach with lifeguards, the hotel has two very large pools that are open until 10pm and the many Jacuzzis are open 24 hours. Most of the rooms (if not all) have kitchenettes so you can load up with snacks from the mall across the street or a market. The rooms are very comfortable, great AC’s, really nice bathrooms and cozy beds. This hotel is more of a family hotel than a party hotel. I found the staff very very helpful and nice. The hotel also has great free Wifi.
The shopping mall across the street has some really good Mexican restaurants as well as a Hooters and Chili’s, if you’re looking to save some money and not pay hotel meal prices, I recommend walking across the street for some good reasonably priced food.
Getting to the hotel from the airport can be expensive, I booked Super Shuttle in advanced, their service was great, for an extra few dollars you can book a private car through them.

Happy Halloween Westin Lagunamar, staying here is a nightmare and frightening!!!
Currently having a terrible time here. The staff here have been nothing but unhelpful and wasting my time. The Internet is also so bad that I’m using my phone data to write this post. Save yourself the nightmare and headache, stay somewhere else.
I’ve been here for barely 12 hours. My airport shuttle pick up was not ready when they said it would be and it took too much time before we even arrived to the property.
Upon arrival, there was problems with checking in and that took over an hour to resolve (they said we booked an extra room) after a LONG flight and we were all very vocal about how tired and hungry we were. This was very poorly handled as they should have just checked us into the two rooms and resolve it while we were eating instead of making us wait around in the lobby. At least even offer is a drink of water or something! It was 5:30pm and our rooms were not ready at the promised 4pm time. The hotel also could not assist in helping us cancel the 3^rd extra room even though I booked directly through SPG.
We tried to book snorkeling tours for the next day. The concierge told us he couldn’t do so and we needed to come down at 7am the next morning. so we all decided to go to bed early instead of going out as planned. Got up early at 6:30 to be there promptly at 7am as instructed. Then I’m told they can’t help me and I need to go across the property to another person at 8am who can book for me. when I asked why she couldn’t, she said because she didn’t have the «info packet» and couldn’t offer us «deals.» This is starting to sound like time-​share bait. I ask again why I had to go to the other area and they sputter some stuff about time-​share property. It is now 7:45am and I am hating my vacation.

We’ve been coming here every year for our anniversary for the last seven years. Love the staff and the accommodation. The pool to beach travel is an excellent ratio. They have good planned activities if your so inclined to participate. Every room has a great view of the ocean.
If I was to suggest any improvement, it would be to add cabanas on the beach in front of the swimming pool.
Love it…

Recientemente visité el hotel y pasé un día muy agradable, desde la llegada el servicio y la atención son muy buenas. Llegué a comer al restaurante que está junto a la piscina y las porciones son muy generosas, cuentan con una Happy Hour donde las bebidas de salen al 2×1 y tienen cerveza de barril, margaritas y otros cocteles muy ricos. Pedí un sándwich vegetariano y no me lo pude terminar, pues mi acompañante pidió un guacamole que estaba muy bien servido, así como un ceviche verde también generoso y compartimos una ensalada con almendras y coulis de fresa no tan memorable pero llenador.
Bajando al mar también tienen servicio en los camastros y nos respetaron el 2×1, la zona está bastante limpia y tienen un resguardo para los huevos de tortugas cuando van a desovar. Los cuartos están súper amplios y lindos, con un baño enorme y una hermosa vista al mar. Además tiene una pequeña estancia con sillones, mesa, sillas y hasta un minibar y cocineta por si llevas algo para comer.

This has been my favorite Westin/​Starwood property that I have stayed on!
My parents are the owners and let me and my friends use the timeshare for my 30^th birthday vacation.
I think every room has at least a partial view of the beach and ocean. And what a view it is! Beautiful! Check in was fairly easy except for our room not being ready until almost 6pm, rather than closer to 4 (no matter… we got some drinks at the poolside bar to kill some time).
Our assigned concierge Riccardo was very friendly. I got the impression that he might be new at his job??? Just in that he needed help each time we planned something and wanted to pay with separate cards, and seemed flustered a lot. I got helped on other days by 2 other concierges and they weren’t confused and things moved much more quickly when booking our excursions. They were all great though and we were able to do what we wanted and each pay our own way.
The pools were clean and warm, though an 8pm close time seems a little… early. Is that just me? Still… with beach access and the ocean at our feet we could get a little more water time in. And at night time, the sea turtles come out to play (or…you know… crawl around and lay some eggs and you should try and stay out of their way.
The workout center was pretty great. Free weights and cardio equipment.
If we hadn’t accidentally stumbled upon it, we might have completely missed the fact that they have ON SITE MINI GOLF. So we checked out some gear one night and played some late night putt putt.
The convenience store/​coffee shop on site was decently stocked as well. They have some movies to rent and there was a pretty great «Family Deal» with movies and snacks. Ask about it!
The only real problem we had was in exchanging money. The ATMs at the hotel never were working when we tried to use them. So bring US Dollars to exchange at the desk. But be forewarned, don’t wait until moments before your tour leaves to try and get it changed. Of the 4 times we wanted to change over some money, we were only able to do it twice. The other times they had no money. You can wait and we were usually told 20 – 30 minutes to wait for more cash to come. If you have the time to wait, cool. Just be aware of that.
I highly recommend the Westin Lagunamar as a place to stay in Cancun. It was a wonderful week there!

I echo all of the other positive comments shared by other guests here. This resort is an excellent example of how resorts should be run across the globe.
Everything about the Westin Lagunamar screams awesome. Their gorgeous property and amenities, every staff person going out of their way and stopping what they are doing to say «hola» or «hello» when seeing you every day, their three dining options around resort. Everything. Boom.
More awesome? The infinity pool that seemingly drops off into the ocean. Attentive servers at all three restaurants and at the pool that cater to your every need. Pool concierges like Roberto and Eduardo who go out of their way to help you with towels and a lounge chair. Spa staff that give your sample feet rubs at the pool for free then provide you with the best massage experience of your life in their subterranean spa location. Concierge staffers that make great suggestions, book travel, and food reservations.
The resort is also very family friendly with kids running around everywhere. We brought our 15 month old and were afraid we were going to be in the minority with children. Definitely not the case. There is also a kids club for older children to play games and chill out during the day and evenings.
Though this is designed to be an «owners only» facility, there are other guests who are not a part of the Starwoods program. The owners we encountered (including my father-​in-​law) are good people who want to take care of the property. This sometimes included picking up trash left over by others at the pool. We didn’t encounter many rude guests to the resort, but there were a few interlopers who either snuck in daily, or rented from an owner and were pretty rude around the pool area. Some smoked at the pool (a no-​no) and others lit up a joint by the pool (a bigger no-​no). They were approached quickly by hotel staff and argued with security but were allowed to stay. Not a bad experience for us, but definitely should not have been tolerated especially with kids around.
If you have the ability to get a room here as a guest, I highly recommend it. With travels to Hawaii, the Caribbean, and Europe as my experience, this was by far the best resort I’ve encountered in terms of beauty, services, amenities, friendly staff, and ease of access to pool, beach, and outside resources.

Spent 5 nights here through my SPG program. Loved this hotel. A mix of families and late twenties and older couples which makes it nice because you avoid the party crowds. All of the rooms have a washer and dryer with a kitchenette. The food and drink service around the pool and on the beach is fast and friendly. Great variety of drinks and food to choose from. Plenty of concierge staff to help you with anything you need. The hotel can arrange private transportation to and from the airport for around $ 80.
If you are looking for a beautiful hotel with an amazing beach away from but still close to the party scene this is the hotel for you.

Stayed here for 3 nights, 4 days, last week of April 2015 with my momma. Really loved our stay and felt safe and comfortable the entire time. The hotel itself wasn’t too crowded as we just missed the spring break crowd and went primarily during the weekdays.
We booked via Expedia and made sure to also purchase shuttle service to and from the hotel which made it stress-​free for us. I definitely recommend figuring out a mode of transportation prior to your arrival in Mexico because the taxis aren’t the safest and you probably won’t be renting a car either. The service we used was also the same that the hotel uses for their Chichen Itza tours so that was a plus.
As soon as we opened the door to the hotel lobby, we got a whiff of a beautifully fragranced room and a jaw-​dropping view of their infinity pool leading all the way to the ocean. The only gripe I have is their sucky check in/​out policy. Luckily our flight landed at 2pm so by the time we got to the hotel it was 4pm and it was check-​in time. However, we were told our room wouldn’t be ready for another 30 minutes which doesn’t make any sense because check-​out time is so early (10am) that they should never be late to clean a room before 4pm. Anyhow, we were starving so we decided to grab a bite first at one of their hotel restaurants (decently priced and food isn’t bad at Duna Sports Bar).
The grounds and rooms are very well kept. All the rooms are ocean front so there is no bad view, although I do recommend getting a room on a higher floor just in case the palm trees are blocking your view (maybe 3^rd floor or higher)? There are two sides, 1 side facing the main infinity pool and the other side facing the other smaller pool (not infinity). We were on that side but didn’t mind at all because it’s still ocean view and much quieter in my opinion. Luckily, we didn’t have to wake up at 5am just to reserve beach chairs by the pool which is mentioned in other reviews. We actually never had an issue with snagging a decent beach chair/​umbrella regardless if we went during peak time or after. There are also palapas and chairs out on the beach if you prefer that.
If your flight out isn’t until after 10am on your check-​out date, you can leave your luggage with the front desk and they will store it for you until you leave. They have showers, lockers, bathrooms, and towels at their fitness center which you can use if you decide to swim after you have already checked out.
Overall, I would definitely stay here again. The location is great (right across the street from La Isla mall which has restaurants and good shopping for both souvenirs and clothes) and the rooms are spacious with full kitchen and bathtub, shower, pull out couch bed, and washer/​dryer.
Also– wifi is great too. Both me and my mom were facetiming in our room and no huge issues as far as connection.

—— FACTS ——
4 day stay, not all-​inclusive, mid-​December. Free upgrade to the one-​room villa.
—— PROS ——
— Resort is humungous with a nice huge infinity pool and plenty of jacuzzis
— Good quality bathroom amenities
— Rooms are exceptionally clean with that new-​hotel feeling. I didn’t even mind walking barefoot around the place.
— Pull-​out sofa bed in the living room
— Located across the street from La Isla mall
— Grills and fire-​pit lounges by the pool
— Convenient and family friendly with kitchen, kitchenware, washer/​dryer, on-​site deli
— Tons of activities and entertainment
— a Mayan ruin is located around the corner of Building 2
— Bath robes are the thickest, most amazing robe I’ve ever put on!
— Restaurants offer happy hour
—— CONS ——
— Concierge and front desk were not very accommodating. They did the minimal at their jobs. When I asked about confirming pick-​up times for our excursions and airport shuttle, they handed the phone to me to handle it myself. The other time, they recommended that I make the call from my room. F that. I’m not getting charged for that call. I had to ASK them to make the call for me.
— Staff is very friendly to guests, but not so much to locals. I have a friend who lives in Cancun that they refused to allow to wait in the lobby for us, let alone visit the room.
— Restaurant options are limited with half closing at 6 pm
— Poolside restaurants offer your typical overpriced, subpar hotel food
— Infinity pool is almost at ground level with the beach
— Happy hour for some is only one hour long
—— VERDICT ——
Westin Lagunamar is made to be a convenient location for families or group gatherings. I love that the resort is so huge, allowing a nice set up of the pools. There are actually two sides to the pools/​jacuzzis, which helps with crowd control. Although it’s family friendly, we did not see too many kids running around.
I can’t say too much for the food since we ate off-​site the majority of the time. However, the food we did have was nothing spectacular.
Would I come back? For a non-​all-​inclusive trip, yes. It’s conveniently located with all the amenities I would need at my fingertips.

We stayed here for 5 nights and it was one of the best hotel rooms I have ever stayed in. We had a one bedroom villa with ocean views which had all the amenities you could want when you are away from home. The best part in my opinion was the washer and dryer in the room. We were able to do laundry a few times during our stay which was great for washing our swimsuits.
The beach was great since there were plenty of chairs to lounge on and it wasn’t crowded at all. And, when you were done with the beach, they had a few pools to choose from for a swim. The best part though had to be the service. Everyone working here was very friendly and eager to help out. I would totally stay here again.

Uno de los Hoteles mejores ubicados en la Zona Hotelera de Cancún, ya que está prácticamente a la mitad de la Av. Kukulkan, la infraestructura del Hotel es muy moderna, súper espaciosa, creo que muy bien distribuida, desde la parte frontal se observa que hay demasiado entretenimiento, el hotel cuenta con un pequeño campo de gol, créeme que es excelente área para los niños.
Al entrar sentirás la comodidad desde el primer instante, tiene una hermosa vista al mar, todavía esta zona tiene pocas olas y el mar es muy tranquilo, comparado con la playa de los hoteles un poquito más alejados del Westin ya que se convierte en mar abierto, por otro lado la alberca es bellísima, todo se conjunta de una manera positiva en el hotel, si vas a las habitaciones ten por seguro que no querrás regresar a casa, son bonitas y modernas, es uno de los hoteles con muy buenas tarifas para reservar tus vacaciones en Cancún y lo mejor de todo es que cuenta con el servicio de todo incluido, el wifi también está incluido ya sabes siempre hay que estar bien comunicado, el servicio en general es muy bueno el personal se gana tu confianza; otra de las buenas razones de la ubicación del hotel es que está justo frente a la mejor plaza de la zona Plaza la Isla, así que no hay pretextos para no irte de shopping, te aseguro que disfrutarás de tu estancia no te arrepentirás.