The Ritz-Carlton Cancún

Words can’t explain my experience here at The Ritz-​Carlton, Cancun. The ladies and gentleman of the ritz will make one’s stay the most wonderful experience you’ll ever have (this ritz in particular). I have only stayed at a few ritz but this ritz I’ll always have in my heart. The staff, the staff made my stay, they really did! Thank you!

There is a reason this place is so highly reviewed. Absolutely beautiful unobstructed view of the ocean and impeccable service. If you are American you must leave the country to truly experience world class service. I got a room on the lobby level which brings a special balcony unlike any other floor. You actually have a ceiling over your balcony which was great because I stayed during a 3 day storm period. The room was excellent. The turn down service was perfect. Poolside the food and service was excellent. I didn’t try any other restaurants but I am very happy with my stay.

5 Stars & 5 Diamonds. Classy place with intimate feel. The food in the restaraunts are exemplary and so is the service. Beautiful restaraunts to choose from and every meal was delicious. The Club Grill and Fantinos are the BEST. The staff here is so kind, professional and available to help with anything you need. The pools are great and you have direct access to the beach. Staff outside also take good care of you. We have felt really spoiled here. We are definitely coming back here. Club level really spoils you with food for breakfast, lunch and dinner if you wanted to go that route.

Unbelievably perfect! I have found heaven on earth.
I had the most amazing time here. The ladies and Gentlemen of the Ritz Carlton Cancun WILL make your vacation a trip of a lifetime. Club level is the way to go.
See for yourself.

Great place, excellent service.
Make sure you get club level access. It has good food, breakfast, lunch, dinner and late desert snack. For me, wife and child, the $ 200 a day upgrade for club level is a bargain. Plus you get wine, Liquor, beer,
club level, included. Ask for diet cokes or other beverages. It’s a Pepsi facility but they carry other brands.
Also request a oscillating fan for your room. Room AC is cold but once you open the patio door a few times, your room takes a bit to cool down again.
TV stations are few. About 25 channels. ½ the channels are Spanish. English channels are fair.
Wifi is excellent at the hotel, all the way to the beach.

Wow, wow, wow! It’s hard to go wrong with the Ritz but I must stay this property is one of the BEST I’ve been to. The property is GORGEOUS. The staff is incredibly attentive and very friendly. Actually, they are the friendliest I’ve encountered in some time– and I travel a lot. Each restaurant is fantastic. The private beach with its perfect waves and buttery sand is to die for. Hands down this is my new fav place in Cancun.

If you are interested in going to Mexico and but not being amongst the trashy spring breakers and would prefer to indulge in high end relaxation with superb sun, service and understated glamour this is the place. they dont call it the ritz for no reason.

I’ll give the Ritz a solid four stars. The room service, views are top quality. The food is above par. The spa left me hanging when they double booked my treatment. Never had this at another Ritz.

Attended a wedding in Cancun a few weeks ago that was held at the all-​inclusive resort, Azul Sensatori. Unfortunately, we booked the Azul late and they didn’t have vacancies for all of the days that the rest of the wedding group was staying. Well, what we thought was a bad thing, actually turned into a great thing; we decided to stay at the Ritz-​Carlton and it was fantastic.
From the time you set foot on the property, you really feel pampered and that feeling carried through to the time you checked out. Every staff member seemed to go above and beyond to make sure whatever it was you needed was taken care of, and always with a smile.
Our room had a great view of the lively ocean and overlooked the pool. After we were checked in, the hotel brought us a complimentary mimosa and it was great sitting out on the balcony and sipping it and just unwinding. The room was spacious and tastefully decorated using very high quality accessories, the bed was just soooo comfortable.
We dined at 2 of the restaurants, brunch at the El Café Mexicano, and a six course dinner w/​wine pairings at Fantino. Both places were really good, the chilaquiles for brunch was delicious and the dinner at Fantino was easily the best meal we had in Cancun. Service at both restaurants was top notch as well.
I definitely hope to be back to the Ritz some day.

Ritz-​Carlton service is the bar by which other hotels are measured against. The staff here seem to follow a philosophy, play it out and use their creativity to give guests the best experience possible. Then there’s these little things… like when they figure out your name, they keep referring to you by your name throughout an encounter be it at the spa, the gym, at the beach or any of the fantastic restaurants.
When you thank them, they always reply with; it was my pleasure, much like they do at Chick-​Fil-​A, another fantastic service-​oriented business.
I tell you what Ritz-​Carlton staff, it was entirely MY pleasure to have stayed in your wonderful hotel. Keep up the great work. I’d give 6 stars but I’m only allowed 5.

I chose to stay club level because in other Ritz resorts its been the best option (Aruba, LA Marina Del Rey) but for Cancun it seems to be a waste of money. For some people (older, in the room) it might be worth it but so far the only thing that’s been beneficial is the cans of soda we take to the pool. At night when we get in I’ve gotten cucumber and carrots to snack on. So for the extra thousand dollars I could’ve went to the grocery store.
Hotel– clean, comfortable beds, nice knowledgable staff who speak and understand English. Great beach area, 2 nice pools and in close proximity to restaurants.
The «on site» food options are nothing to write home about. The same pool side food you get everywhere. (Fish tacos, wings, fries, quesadillas) the drinks have no liquor in them-it’s really strange. I had to ask if I’d been ordering virgin.
The club level concierge is very helpful, but booking things off site is out of their control once you arrive there’s no helping. We booked a private catamaran that cost $ 700 when we got there it was $ 760 plus tip (which they asked for) and it broke down multiple times and we received no credit because it was a service provided by an outside agency– even though we booked through the ritz.
All in all it is probably a 3 star if we go by American ratings and a 4 star for Caribbean ratings.

Love this hotel and everything about it. The staff, the rooms, the mattress, the ocean views. It’s truly the best in luxury accommodations. We got served free drinks upon arrival and had the best sleep in a long time, amazing mattress. I want to be back already.

I love this place!
We vacationed here last year and returned this week to flee the freezing January temperatures of home.
Perfect weather, a big beautiful beach, and sunny days… this is a gorgeous resort to find a beach chair, or lounge by one of the pools, and read a great book.
The breakfast buffet was awesome… one of the top that I have enjoyed around the world!
A fabulous array of homemade breakfast pastries, Mexican specialty dishes, excellent muesli, yogurt with mango chunks, numerous fruits including delightfully sweet papaya, homemade Mexican hot chocolate, fresh salmon and so many more items… too numerous to mention… and I cannot forget… champagne for breakfast! Plus… Numerous waiters to supply every need. Wow!
There is a well– equipped and staffed fitness center, sauna, steam room and spa.
Staff…oh my! They are abundant, friendly, and everywhere, ready to help and pamper.
Of course in the evening, there are dining choices including the fabulous Fantino restaurant, or dinner on the beach in one of the private palapas called Casitas… absolutely divine choices!
This is certainly the best hotel in Cancun.
Staying on the Club Level is amazing!
Such a beautiful property… I’m certain that we will come back again!

The hotel is the best in cancun. No two ways about it! The staff from the front of the house to housekeeping are outstanding to say the least.
I have been here so many times I’ve lost count. But what I haven’t lost is the memories of an amazing vacation each time. No one/​hotel has measured up to The Ritz Carlton Cancun.
I could go on for hours of the accolades of the staff, room, food and views. But a picture can tell a thousand stories.
I can promise you that before your vacation is over you will be planning your next trip to this hotel.

Love the service level but why not have one of the three pools adults only? I realize it’s likeliest the busiest week of the year but having screaming kids diving into pools (note: all posted no diving) is an irritant. Note to self: book into an adults only accommodation to avoid in the future. Only ding I can see against this property. Oh, that & the Internet connection is slow.

I think this was a pretty cool hotel. I loved the environment, rooms and customer service. The food is ehhh but I guess they make it that way to cater to all taste buds ?? lol I’m not sure, but It was ok. I will be going to the hard rock tomorrow, so I’m excited to see how it will compare

Heaven in the middle of Cancun! There is a young lady in the bar in the night time with black hair — She seemed to be the host — I believe her name is Marisol — Maybe, I am wrong. I tell you her smile and amazing looks have been imbedded in my mind —- Either way I will remember the great service provided by the team at the Ritz.
PS — Feel free to let the bar host know — NEW YORK LOVES HER!

This is just a note for the Ritz Lobby Bar. I was craving a night of their sushi and a martini but the Lobby Bar is currently under construction as I was told by the door man when I arrived via taxi. I don’t know when it will reopen but call before if you plan to make the trip for the Lobby Bar.
By the way the sushi and drinks are excellent! I wish I had experienced it and could give a 5 star review!!!

Great Service makes my world go round.
After spending a long weekend on the club level at the Ritz in Cancun, I don’t think I can ever stay in a regular room again.
Apparently if you sign up for the Ritz Credit Card you get a handful of free club level upgrades a year and at this location it is definitely worth it. Its basically like being in an all inclusive but at the top quality of paying high prices a la carte at the ritz.
The club level is on the 8^th floor and all the rooms are well done with a beautiful view. While on the club level you’re treated to «presentations» from 630a to 1130p with hot breakfast, ceviche lunches, high tea, pre dinner cocktail hour, and a chocolate fountain at the end. At any point in the day you can also just ask one of the very pleasant attendants to get you anything you’d like. Jalapeño Margarita? yes please, Nachos? yes please, Omelette? yes please.
The rest of the hotel was top notch as well. I generally hate being stuck on a resort but I never felt like I was bored and claustrophobic here. The pools are gorgeous and they bring by little popsicles and cold towels to make sure you don’t overheat. Similar service is provided on the beach. I really enjoyed it and can’t wait to go back.
Olé.

It’s a Ritz-​Carlton, and it lives up to the excellent brand name. But the reason that I’m taking the time to provide this review is that this Ritz offers something very, very special:
The Sushi prepared on the main level from 5pm to 11pm is probably the second best that I’ve ever had in my life. I have a great passion for sushi and on two separate trips it has absolutely blown me away. I feel like the tuna was caught at 3pm. And i can’t wait to go back and grab more. I’m sure the stellar margharitas with a cohiba esplendido to finish helps my mood, but the sushi is nonetheless special.

Stayed for 3 nights, 4 days in mid-​July. We wanted a quiet vacation where we just relax and spend most of the day at the beach and this did not disappoint.
At arrival we were welcomed warmly by all and checking went pretty smooth. We got in around 10am and getting rough customs and security was a breeze. We stopped made it in time for breakfast and opted for the prix-​fix option. The food is tasty and it’s worth the price if you have a couple of glasses of champagne. They have your standard continental fare plus a couple of mexican dishes (beef, quesadillas, beans, vegetable dish the first day, but they mix it up). We were at the beach by noon.
The best part of the hotel for me is the service and ambiance. There are a lot of all-​inclusives in Cancun but based on what we saw they get pretty rowdy. The ritz is more on the sleepy side, mostly families and older folks, just what we wanted.
The beach and pool were great. The one draw back was that there was quite a bit of seaweed on the beach. The ritz have people clear it up in the morning but it is usually back by mid to late afternoon. They just clean it up off the shore but there is quite a bit on the water as well. The cleaners also take Sunday off apparently so there is a lot of seaweed on Sunday’s all over the coast. It is pretty significant so you should beware if this is a deal breaker for you as you will, best case, get a decently cleaned up shore with still some significant seaweed in the first 5 – 10 feet of water.
Restaurants were all amazing. We tried all of them except for Fantinos. We did not do the private casitas thing but ate at the regular casitas restaurant which has the same menu. My favorite was the breakfast, and then the club grille. I had hw duck at the club grille and it was amazing, the level of service is just off the charts. We also tried the chocolate and coconut soufflés and they were both amazing. Cannot recommend enough. Another favorite is the lobby lounge for drinks. The bartenders are all great and will make you whatever you want. Plus the complementary snacks are amazing with the fried wonton and jalapeño and garlic infused popcorn my personal faves. For some reason they price the macallan lower than the glenlivet so if you are a scotch drinker choose wisely.
They also sell cigars in the lobby lounge including Cubans if you are into that sort of thing.

This is a very contemporary yet nice hotel. I really enjoyed me and the hubby’s stay at the Ritz Carlton. We were greeted by security upon driving up, greeted by the bell men walking through the door, and there was not a wait when we checked in on a Thursday afternoon in July. I loved the hotel decorations and the rooms! The oceanfront view we had from our room was amazing! Not to mention, all of the staff was very helpful and friendly. The hotel was also never noisy, never crowded, and there was never too many people on or waiting for the elevators. The whole hotel is very clean and we had no issues with room service or our room. There are two pools on the property and 3 or 4 restaurants (one really upscale restaurant, one on the beach, and one that is a little more casual). I can’t remember the more casual restaurant name but it had the best breakfast! I also tried the salon. The price of a pedicure was ridicules $ 65 dollars (not sure how many pesos) but hey a girl needed a pedicure. I also got my gel manicure removed and another re added for 30 bucks (total). So why else a four? Well I felt the beach had toooo much seaweed. i know the gulf coast is having a seaweed issue but it’s really bad on this side of the island. We went to another hotel during our visit and they had far less seaweed and barely any in the water. I wish the Ritz would work to clean the Seaweed issue up on their beach – I mean they are the Ritz! Other than that I enjoyed my quiet and beautiful room, the staff, and the service!

Best hotel I’ve ever stayed at. Period.
100% because of the service here.
I can’t begin to explain how they go above and beyond the call of duty for my convenience.
Absolutely a must-​stay when ur in Cancun.
Quiet hotel where u can RELAX. Just nice people here and a top-​notch staff. They seriously pamper u here.
Every restaurant here is exceptional. Even the cabana club house delivers better food than most restaurants in LA.
Every single encounter w the staff was pleasant. Housekeeping was on point. Reservations for activities, restaurants, etc. all booked w the staff with ease. They even tracked down a hotel that was broadcasting the UFC fight one night and made reservations on our behalf.
Every request was promptly answered. Staff spoke better English than I do (my first language)
I can go on and on…
I will forever be a lifetime visitor of this particular hotel every time I’m in Cancun.
This hotel MADE my gf and my vacation.

Such a nice hotel. Staff is Super friendly and helpful. We love visiting here!
Also they recently updated all their rooms. Very nice looking rooms now!

What can I say… from the moment you walk in you feel like royalty here. It’s a beautiful resort! Perfect pools, perfect beach and amazing food!
Best stay in Cancun!

Great hotel and service is second to none. Ritz customer service as you would get from any ritz location. Nice poil. Easy access to beach and restaurants in the hotel zone. Call ahead for airport pickup before you get there and a Cadillac escalade will be waiting for you. Restaurants in the hotel are excellent. Breakfast downstairs is a buffet that has both local flavors and the usual suspects at a high end buffet. The bus picks up just out front and is only 1.00 US going one way. Good spot centrally located to anything you need to do.

We walked in for breakfast but got lunch. Staff kept asking us for our room number but we were not staying there. We ordered bloody Mary’s and they were relish! My niece got the tacos and she enjoyed them! She also ordered the guacamole and we ate that up with chips and Pico de gallo! I ordered the Ritz Club which had chicken, egg and guacamole on wheat! So glad they served us!

I stayed at this Ritz Carlton for my mini vacation in Cancun this January: D Everything was fantastic from food to service to cleaniness to all the fun activities we did! Staff working at the hotel are so friendly, welcoming, full of smiles and ready to take care of all your needs! I would definitely recommend this hotel if you’re visiting Cancun :)
Hotel was approx. a half hour drive from the airport. We easily checked in with front desk upon arrival. Staff was very helpful with all our inquiries. Be sure to exchange for peso at the hotel if you are going on excursions — there are no admin/​hidden fees, they give you straight up 14:1. Concierge then carried our bags, gave us a quick tour and took us up to our room. Room was clean, spacious, and the view from the balcony was absolutely gorgeous!
During our stay, our room was always kept clean and tidy. The housekeeping team is very serious about their service lol… maid often clean your room MORE than once a day! She even folded my clothes, put stuff back in my makeup bag (and zipped it up!), straightened up our shoes and moved our luggages back to the luggage chair/​area lol. I personally find that a bit creepy and I think our maid has OCD… but I truly appreciate the effort and her 110% dedication!
Food at the hotel was phenomenal. There were 6 restaurants to choose from! Tried 3 of the 6.
1) Chef’s Table — $ 150/​pp — A 5-​course fine dining experience with wine pairing. It was prepared by Hotel Executive Chef Carlos and his team at the in-​house Culinary Art School Kitchen. We had so much fun learning about the history of the hotel, watched how our food was prepared and educated ourselves on pairing the right wine!
2) Club Grill & Piano Lounge — $ 60/​pp — Fine dining, international cuisine. Loved the live music during dinner service! They have prix fixes (great deal!) and al la carte options. Soufflé is a must order and the signature Ritz Carlton Grand Marnier Chocolate cake is absolutely delicious! Apparently, the cake was created by chef at Ritz Carlton Toronto! #proudTorontonian
3) Le café Mexicano — $ 30/​pp — That is where we had our buffet brunch during our stay! Fantastic food and lots of choices and selections… couldn’t get enough of it that fresh guacamole dip… seriously good stuff lol. Service is friendly and always ready to clean up our plates and refill our champagne: D Btw, honeydew mimosa is super tasty!
Too bad I couldn’t try the remaining 3 restaurants. There was one that really stood out called Casitas where you dine on the beach under a private cabana… the servers take their time to set it up with white drapes and light candles all around… super romantic :) I heard this fine dining option is top notch at Ritz Carlton Cancun, but it is on the pricier side, approx. $ 200-​$ 300 for 2 ppl. I think it is definitely worth it for a special occasion with your loved one ^^
All in all, I had an amazing time in Cancun :) Very happy and satisfied with my stay. I feel so pampered (and spoiled lol) at Ritz Carlton… they seriously take everything up another notch. I will definitely come back for another winter getaway: D Thank you so much for making our stay a memorable one!

It’s the Ritz, it offers the high class that one would expect. Everyone from the front desk to the bar staff could not have been more on top of things.
While the pool is on the smaller side it’s nice and looks over the ocean. They have some decent floats so you’ll be able to lounge comfortable while floating around the pool. If your feeling cramped head on over to the beach. I’ll for-​warn you the beach can have a strong undertow in this area.
On Thursday nights the bar has a band and the woman singing has an amazing voice. I recommend it even if your not staying at the hotel you should drop in for this performance.
The WIFI is free and the signal is strong. It worked well for me the entire time I was there.

El Hotel Ritz-​Carlton es un hotel de 5 estrellas, es un poco mas tradicional, sus acabados de lujo ostentoso.
Si vienes en un plan mucho más formal o de negocios, es el Hotel para ti.
Los que vivimos en Cancún nos encanta venir a desayunar al Ritz-​Carlton, es buffet y es de los mejores, el restaurante tiene vista al mar, aire acondicionado y un servicio de primera, los meseros dan una atencion increíble.
El brunch alrededor de $ 400 pesos por persona.
El Ritz en mi opinion tiene la playa mas hermosa de Cancún.
Un hotel altamente recomendado para ir de luna de miel o con tu pareja.

Desde que entras a este hotel, el ver la decoración hace que te inspires. Esta decorado de una manera bastante lujos y hermosa. Es como hospedarte en un palacio y el servicio que dan no se queda nada atrás.
Todos los empleados son en extremo corteses. Siempre tratan de hablarte por tu nombre y de recordar las cosas que te gustan para darte un mejor servicio y un trato mas personalizado.
Por supuesto, la comida de este hotel hace que pueda presumir de su triple cinco diamantes. Cuando comes en el Ritz-​Carlton es imposible que digas que no te gusto. Es verdaderamente deliciosa y hasta la manera en la que te presentan los alimentos hacen que la comida sea por demás lujosa.
Como todo buen hotel, cuenta con una alberca con vista al mar y la playa del Ritz es bastante agradable.
No hay manera de que no te enamores de este hotel.

Just returned from my second two week stay at this property. The service is impeccable and more importantly, how do they do it… I had housekeepers that remembered me from my last stay and welcomed me home. this place truly feels like a home.
The entire staff is warm and very responsive to your needs. I also believe this property has better dining options than many of the local favorites. The concierge is honest and trustworthy and will not lead you into an overpriced tourist trap.
The hotel and suites have undergone a much needed face lift. If your looking for a nice suite, be sure to ask for a suite with the last two digits are xx27.
Although they charge an exorbitant amount for the beach cabana/​casitas $ 120 per day, if you can suck it up. its well worth it cause it’ll take at least 10 degrees off your ambient temperature.
Although this property boasts a family environment, I didn’t feel the kiddos got in the way so don’t let that deter you.

The Ritz in Cancun was a wonderful location for our romantic honeymoon a few weeks ago. As people who have had the opportunity to stay at multiple Ritz hotels in the past, I can’t say enough about the service, food and property in Cancun. The beach is absolutely gorgeous and service wonderful — cool, aromatherapy towels as well as a variety of local juices and popsicles brought to guests daily. Our room was gorgeous — unobstructed beach-​front with a private balcony we enjoyed nightly.
Prior to our trip we were vacillating on whether to go club level or go with a package, and ultimately decided that the club level didn’t fit our lifestyle — we didn’t see ourselves hanging out in the club lounge very often and thus it wasn’t worth the additional expense to us, and neither of us regretted that decision. The package we selected included daily breakfast for two at the buffet at Café Mexicana, which was so vast both of us were full until dinner every night. A great selection with just about everything one could want from rotating Mexican delicacies, omelette station, mimosas and pastries galore, as well as a wide variety of fresh squeezed juices — their veggie & citrus-​based green juice is a must-​try!
While there, we were also fortunate enough to experience two of the hotel’s award-​winning dining options: Fantino and Casitas. Fantino was definitely the most upscale dining we’ve ever experienced at a beach resort. Given we are both cheese fanatics, the delicious parmesan soup was a no-​brainer. The chef’s amuse-​bouche on our evening consisted of two wonderful dishes: butternut squash soup and sweetbreads on an arugula salad. My husband loved the lobster lasagna and I my filet, and were very pleased with the overall experience. On our last night at the resort, we dined at Casitas and had one of the most amazing dining experiences of our lives, in our own private bungalow on the beach (additional review on the Casitas page).
With that being said, there are a few comments more so on Cancun in general than on the Ritz specifically. My husband and I were both turned off by the amount of vendors walking through the beach selling everything from Mayan masks to marijuana, disrupting our relaxation every 5 minutes. It would serve the Ritz well if they could find some way to keep these beach vendors out of the RC private beach so as to not disturb their guests, who can surely seek out those types of vendors on their own in downtown Cancun if that’s what they’re looking for. There were also several times where policemen drove right through the Ritz beach on ATVs — in full camouflage with what looked to be assault weaponry. Not very comforting to say the least.
Overall we had the time of our lives and greatly enjoyed our long stay at the Ritz-​Carlton Cancun!