Pueblo Bonito Emerald Bay Resorts

The overall experience and food was excellent, however, we had a customer service issue with the SPA, however, the Hotel manager got the issue corrected and the overall stay was Great loved the pools, spa and the overall grounds which were very well maintained and clean. The hospitality by the staff with more then what I could ask for. Great service, food and location.

One of my favorite resorts on the planet! They have the biggest eternity pool I have ever seen! The setting, rooms and staff are perfect

I can’t say enough about how wonderful this place is! The incredible setting, beautiful landscaping with swans, flamingos and iguanas, so relaxing. Every suite has an ocean view, and the rooms are very comfortable. We loved sitting on the porch at Kelly’s Bar, having a drink (everything except the Margarita, which was too sweet), and even a meal. The breakfast buffet was great, so many choices, and again, a lovely setting, especially outside. We ate at the Bistro twice, mostly for the quiet, as the food was not that good. We did not eat at the dinner buffets, as we had heard nothing great about them, and preferred to take the shuttle into town, where there are so many good restaurants. The service was good everywhere!
There were two mixups/​mistakes that were unpleasant. Someone from the pool bar called our room to say that we had left without signing our bill. Their attitude was very unpleasant, and it was not true. After 2 phone calls like that, it turned out that the room # they were dialing was not ours, but was being routed to us! Still, should have been handled differently. And when we checked out, there was a charge for multiple drinks at a time we were off-​property, which could have been easily remedied if the computer system wasn’t down. So an hour later it was rectified. Check your bills!
Clearly enough time has gone by that we can forgive these things, and wish we could go back next year, but we’re timeshare holders and can’t exchange there for 3 more years!

2^nd visit in as many years. Rooms are generously sized.
The main pool is an awesome attraction, and the primary focus for our family while in Mazatlan. Jose Luis at the main pool has to be one of the best waiters we’ve ever encountered, anywhere.
The spa massage services are great, and Alena in the spa gave an outstanding sports massage. And the gym in the spa is the best I’ve ever seen at a resort.
It is safe to say that the folks working at PB Emerald Bay, are incredibly nice and go out of there way to make sure we enjoy our trip.
Food is top notch, and some of the theme nights in the La Cordilere restaurant are a lot of fun (Mexican night and Carnivale for sure).
Our kids (both under 12) absolutely love it at Peublo Bonito Emerald Bay. We spend a week in the water playing with them.

Emerald Bay was the nicest resort I have ever been to! The pools were remarkable with their ocean front views. The beach was rocky meaning you could not swim very well in the ocean, but the old pueblo bonito has a great beach and there is a free shuttle that goes between the two resorts every hour so it is no big deal! The service is remarkable and the grounds are lush and beautiful. I would recommend Emerald Bay to those who seek a more secluded relaxing vacation because it is a little farther away from the town but you still get the Mexico experience! Also if you want and eventful vacation but want to feel more secure Emerald Bay is perfect! You can take the shuttle that is only about a 20min ride to the old resort to go to town but stay at Emerald Bay and be a little more secluded and feel a little safer! I will definitely be back!

Points scam!!!
We have been owners for six years. It always feels like coming home. Relaxation and fun with friends that work for you.
The wifi is only at the deli and at the pool. There is no wifi in the rooms.
When you see 30 kids and adults by the deli at night this speaks of behind the times.
If you own a week, Do Not go to points.
One week is the same as 200 pts. They want to up sell you to a bigger place. This would costs you up to $ 12,000 usd and $ 999 usd closing cost. for the added 100 points to up grade.
If you want to keep the week buy taking the points system, this will only cost $ 5200 usd.
The scam. You don’t have to pay the yearly up keep fee. When you want to use the week then you pay that few. The $ 5200 will cover the cost when you don’t come.
This is only about $$$ for them. Don’t get caught in the so called good deal.

Third stay in 5 years. Beautiful grounds, rooms are relatively spacious and service is excellente!
Disclosure– we own a timeshare here– junior suite.
Restaurants are great too, tho we tend to go to town to eat dinner.
Every year we come we wish we could stay another week!

5-​star resort in a 2-​star city.
Pueblo Bonito has two hotels in Mazatlán. Emerald Bay is BY FAR the best hotel in the city (much better than the downtown Pueblo Bonito), however it is far from the city center.
Staying at Emerald Bay: beautiful resort, good food, great service, three different pools, a superb spa, a very decent gym, and a rather ugly beach (like all of Mazatlán).
It is an excellent option for travelers seeking a relaxing and exclusive retreat, away from the noisy city center.
Sunsets in Mazatlán are absolutely stunning! Don’t miss out.

Really great resort. Top rated for Mexico. Spa is top 10 in all magazines. Really hard to find something about it not to like. Even the timeshare marketing reps are pleasant when you tell them no. All inclusive gets a bit old unless you simply love Mexican food. American food is pretty bland. Not much to do for kids other than swim. No kids activities at all. Felt bad for the parents left to actually build a relationship with their kids on vacation… lol. drinks flow like water. Food available non stop. See lots of old folks here. No honeymooners. This is quiet. Romantic and perfect for honeymooners. Free shuttle everywhere. Will take you to the sister resort which has nice stuff also

Having an amazing stay at this fabulously relaxing resort — the staff has been incredibly friendly and helpful — we will definitely com back.