Hard Rock Hotel Vallarta

Just got back from an amazing week at this resort. This was my 6^th time and I can’t wait to go back. The service is simply incomparable. Make sure to keep an eye out for Elizabeth as she greets you for breakfast each morning with a smile and for Canario and Jesus around the pool. Gabriel is the best bartender anywhere! They will treat you like family time and again!

The hard rock kept the party going throughout #HurricanePatricia! The staff was amazing, and kept the drinks flowing and the food flowing. They reacted quick to the disaster and secured the resort. The had a solid plan and kept us as comfortable as possible. In the morning they were back to assembling the resort and preparing for a huge wedding.
The staff was always smiling and went out of their way to accommodate us! FANTASTIC.
Totally safe. We got to know the house keepers and eventually felt safe leaving valuables lying around. We never felt unsafe or taken advantage of. Love it!

As others have mentioned, this hard Rock does NOT keep up with the brand. I will not go into every detail on how bad things are. I will only say «shame on management» and shame on Hard Rock for allowing this hotel to use your name on their hotel. Next time I stay at a resort in Mexico, I will go to Cabo.

No response from the Hard Rock Hotel Management team :(
The reason for this review:
The sales rep ruined our vacation when she tried to rudely offer us a very high price on getting the timeshare with the Hard Rock Hotel. Two other reps prior had offered us the hotel specials and we had previously bought and quite honestly we would have bought the special that they were havingbut you kept talking over us and was extremely rude to my wife and I, Enough was enough. By the way we have spent thousands of dollars taking our whole family to this vacation.
My wife and I really enjoyed everyone else at the hotel, the staff was awesome except for this one sales person that was extremely rude and we reported her to the General Manager Via Unilocal and no one responded. This was pretty unfortunate because we were happy with the experience and would certainly appreciate a call from upper management to help resolve the issue, no response.

We came to Puerto Vallarta last year and our resort was amazing. We did the Hard Rock this year. Pro’s and con’s to both places, but in the end I was very happy with the Hard Rock. The Asian restaurant was the best, but the Italian place had the best dessert. If you want an exciting dessert, go to the Brazilian steakhouse, one of the waiter’s makes a flaming Spanish coffee. Literally plays with fire for a few minutes. It’s really neat and tastes amazing.
The rooms were nice, although a giant Jacuzzi was a bit useless and takes up a lot of space. Other than that, the showers were great, everything worked properly. We were directly above the main lounge bar, 5^th floor, but at night it was relatively quiet and hid the loud music, which was great for my pregnant wife and I. The beds were nice, safe always a plus and the free mini bar with full bottles of liquor was a huge plus. The maid service was fast and pleasant and turn down service was always a welcome surprise.
The pools were nice. Swim up bars were great and all bartenders were fantastic. The nightly shows and events were really fun too. We did karaōke, the rock n roll circus and fire show and they were surprisingly very well done.
The beach was also very nice. A lot larger and better than the resort last year. It also felt like real sand, not the rocky type. The weather was great, so it made for fun ocean swimming. Free kayaks and body boards was great and really fun too. The poolside iguanas were cute and fun to play with as well.
I actually found the lobby excursion folks very polite and helpful. The resort credits was easy to understand and use. My wife and I did a couples massage, then she did a mani/​pedi and facial. The spa was fantastic. All services was amazing and well done. Service was great.
Check-​in and checkout was fast and simple. Paying out my room bill took a matter of minutes. I read a lot of negative reviews, and my experience just wasn’t the same as theirs. Know what you’re paying for and going to. This place is a «spring break”-esque resort, but also very family friendly. Expect kids and families. Put them to bed, then come down and have fun. I had a non-​drinking pregnant wife, and it was just as much fun for us as anyone else.

Loving this hotel and we haven’t even gotten there yet! We arrive on July 24^th and the staff have already been super accommodating and friendly. We are going with two other couples and one of them was able to call and coordinate our massages ahead of time and reserve our cabanas. Hoping that they will also get us rooms close to each other. But… really looking forward to this trip and plan to experience a great hotel with great staff, judging by the interactions we have had so far! Thank you to Angel Regalo who helped with room reservations, Lazaro Ramirez with activities, and Alex Malanco helping with spa reservations! Awesome job:)

Nice setting food is average entertainment is very very poor I am staying here right now .
Come on Hard Rock you are supposed to be about entertainment for 2 nights straight we have had the same dancers doing the same thing to different music out of sync and in poorly decorate under ventilated venues sweating profusely looking like a hot mess. Spend some of your money on the entertainment. miming no one even singing props are non existent .
Also who would put a jacuzzi in the middle of the room in the open what were you thinking???

True Hard Rock Fan!
Was thrilled to have the chance to come and visit HRH Vallarta. There is construction going on right now that will provide the Hotel with the accommodations to host conventions locally. Immediately driving up you notice the Guitars crossed together and just to the right the unique Hard Rock emblem in local colors. After entering the lobby and walking out to the pool area you have a gorgeous view of the ocean and the cabanas surrounding the beach and ocean views are luxurious. Overall, the grounds were lush, setting was tranquil and the pools were lavish especially the swim up bar. I know what it feels to be a Rock Star.

The Hard Rock Hotel is a great place to visit or stay. Like any Hard Rock establishment there is Rock Star memorabilia everywhere when you walk into the lobby. When we first walked in for the first time there was entertainers dressed as a rock star on stilts walking around taking pictures and just setting the mood of fun with his companion dressed as a court jester. I really didn’t get how they went together But hey we are here on vacation and trying to just have fun.
The great part that I enjoyed was unlike other places in the area when you walked in you were bout hounded with individuals trying to go to a time share presentation which was also great.
The pools are one of the better ones in the area and seem more hip and young in comparison to the rest on the area. The Hard Rock store is nice but seems limited to others that I have visited.
I will say this though. At the time I am writing this the Hard Rock has only been open for 2 years and they are still doing construction on certain areas of the building. So it still has a very new feel to it every where but the restaurants are limited. There are just two and then a dedicated lounge for drinks and dancing.
All and all I did enjoy the Hard and would come back.

Everything here is great! Food, service, rooms, pools all of it! Walking along the beach you can definitely tell Hard Rock takes the best care of their beach! Try the coconut ice cream and lattes, they are the best!

A 5 plus star all enclusive hotel set in a seaside setting.
Thus massive hotel boasts 4 restraunts a brazillian, italian, chinesse, mexican, a pizza bar, burger hut.
The rooms are large and are very clean each room has a whirlpool and a mini bar. Most rooms have averanda in the middle section.
The staff is their too nake you feel at home. I ve been to many all enclusive resorts and this tops the cake.
This staff went above and beyond with a cheery smile and a native greeting.
Cgecking in is a breeze you are greeted by a guy in a wild wig and face makeup all part of the gig .
The extrerior with all its lust tropical plants. And 2 huge pools with waterfalls bridges and swim up bar and dont forget the whirlpool ahhh and cascading waterfall.
The area is pumoed in with all types of music nostky 70’s some newer.
The beach is comfortable the sand warm and finely groomed many a beach chair and unbrellas await alsi with a bar staff to keep you hydrated.
Kayack and buggie boards and paddel boards prividex free of charge with room number.

A karayokee bar, and outdoor theatre await with many numerious shiws all great.
We arrived on a tuesday and left on a saturday.
The staff is so incredible. From the front desk to. The room cleaners bar tenders and all the buffets.
I cant waut t o return.

Had a great time with kids however be cautious when booking activities with the rep Faride at the towel station. They will promise you that the activities can be booked with resort credit however You Are Just Being HUSTLED at the all inclusive resort. They get commissions for booking your activities so make sure you have everything in writing and maybe even take a pic of the contract with your phone. They will stamp not covered after you sign to stick you will bill. Was all into purchasing the time share with palace premier. No more.

Their Corporate Office Does Not Care About Extremely Poor Service!
MY HARD ROCK EXPERIENCE WAS HORRIBLE!
Accommodations: We requested a double bed occupancy with our travel agency, Pleasant Holidays. We arrived to a king bed occupancy with no other options even though the other guests with double bed reservations had not yet arrived. The original king bed room was small with a large balcony. We requested a larger king room with a smaller balcony. After repeatedly stating that they were all the same size, «Paulina» finally comprehended what we were stating and complied. No one told us we had to put our room key in the slot to make the electricity/​lights work… We ran around plugging things into other plugs and finally had to call down and report our power wasn’t working… Oh… they forgot to tell us about the little slot in the entry way!!!
Legendary: We were told that we MUST meet with «Adriana», our «concierge» for our stay. She called several times and left a message then caught us live. She’s actually a salesperson for their «timeshare» like program. We felt strong armed into accepting a 90 minute presentation and they would gift us a trip to Las Caletas with a ton of excursions (snorkeling, massages, kayaking, etc.). The drawback being we would have to attend the session at 8:30 am. No one wants to wake up early on vacation. However, we woke up at 7… and went to the meeting point to be advised by a RUDE «Miguel» (el jefe to Adriana), who told us that Adriana made a mistake and shouldn’t have given us the package. Tough luck, now go away! His attitude and level of professionalism??? A –10!
Food: Our food was consistently COLD or under cooked! Breakfast? Cold. Dinner? Cold. That was the only option. The food had absolutely no flavor and was nowhere near «authentic» to its specific region (italian, brazilian or chinese). The highlight??? The Little Stand next to Frida’s that provided made-​to-​order quesadillas, hot dogs and hamburgers!!! We lived off of it daily!!! OMG!!! On our last evening, we found a McDonalds in the «mall» across the street!!! Our saving grace! We only wished we had found it sooner.
Drinks: Inconsistent. However, they were endless. Top Shelf Liquor? Not an option. At least it wasn’t in the «all inclusive».
Beach/​Lounge Chairs: Here’s a bit of help for the new guests… Have someone in your group get up at 8:00am and run to the towel booth. Get each of your towels and lay them out on a group of lounge chairs. If you don’t do so, you will not get a lounge chair for the day!!! That’s the Hard Rock way of reserving and getting access to a poolside chair. That’s prime real estate!!! Make sure you turn your towel in daily and get your towel card back because like they warned you when you arrived, you’ll have to pay $ 20 per towel card that’s not surrendered upon check out!!!
Resort Credits: DO NOT BUY INTO IT!!! All of the excursions, wine, upgrades are HORRIBLY OVERPRICED so that you can use up all the credits and not get anything in return. Our massages were $ 210 each for 80 minutes… Although the massage was ok, it was highly OVERPRICED!!! The Dolphin Excursion is offered outside the resort for 40% off… Just google it… Do not pay the $ 189 plus 20% «service charge»!!! It’s a rip off!!!
Dolphin Excursion: Have someone in your group go with you to the location and take the pictures for you. Although they are about 20 feet away, It’s better than paying $ 170 for a package (that’s based on 2 people). They tell you the video is of you swimming under water with the dolphin… It’s of everyone in the ENTIRE group… I don’t really want a video of EVERYONE!!!
Children under 12 free: People really take advantage of this… There were kids EVERYWHERE!!! No offense, but, there were far more children than adults.
The highlight of our trip??? «Canario» our poolside waiter!!! He has a relaxed disposition and takes good care of you… He will get whatever you want. His area during our trip was near Frida’s and on the beach area near there… He deserves a HIGH FIVE! The one day he wasn’t working was so very noticeable because the service provided by the others didn’t measure up.
Do I have to say it??? We will not return to the Hard Rock resorts anywhere. The End.

Great hotel! Amazing staff! Couldn’t have asked for more, definitely going to be coming back here me often now that I’ve found this jewel.

Overall: Great
I stayed at the Hard Rock hotel Vallarta for 6 days, 5 nights. It was a company trip and I took my girlfriend as my +1. The entire hotel was booked for the company and it’s guests.
The room was great. It had our own personal Jacuzzi that seated 4! This was the coolest part. We were able to call the USA for free and unlimited. We also had unlimited free WiFi. The TV was kinda small and it had very limited channel selection, but that’s ok.
It was an all inclusive trip so we had access to unlimited food and drinks. My girlfriend and I aren’t regular drinkers, but I did enjoy a few cocktails. They were good and the bartenders would make any type of drink for you. The food was decent. It’s what you would expect from an all inclusive trip to mexico. The part that impressed me was the variety of food offered. Every night, my gf and I enjoyed cuisine from different parts of the world. One night was Asian, the other Brazilian etc etc. Free room service was a huge plus! Let’s just say my tummy was stuffed the entire trip!
There are multiple pools, including a kiddy pool and a slide. The pools are heated and the outdoor Jacuzzi fits at least 8 people. There is towel service throughout the day so you never have to worry about bringing your own or having to find a clean one.
The beach is only a few steps away from the pools and hotel. I would consistently alternate between pool and beach throughout the day. The beach is nice, but not great. Not «blue» or clear. It was sorta dark and kinda cold. Nevertheless, I was still able to enjoy the sun, the sand, and the water.
The service was amazing. I’ve been to another resort in Mexico before, and it didn’t hold a candle to the service I received here. The employees were happy. They wanted to serve the guest. They were energetic. You could tell that they had plenty of training in providing exceptional customer service.
I would highly recommend this hotel to friends as well as a place I would stay at in the future.
Thanks for the experience Hard Rock Vallarta!

Best Mexican food of my life at Frida restaurant! (Also had Asian, Brazilian, Italian and buffet.) EXCELLENT delineation of gluten-​free, vegetarian, vegan, etc. Attentive staff throughout. Beach is steps away, gorgeous! Free boogie boards, kayaks, etc. available.
Hotel itself is clearly older than many. Drink choices were limited. Was on lesbian group vacation and some staff were less welcoming than others. «Spa» was disappointing as there was no spa, just massage rooms and stations for other services. Great massage selections, though, and talented masseuses.
Have to also plug Vallarta Undersea and Rancho Capamo for excursion options. They are not on Unilocal but you can find them on trip advisor. AMAZING customer service and beautiful adventures with both!

My family planned my 40^th birthday with a trip to Puerto Vallarta. All I can say is it was amazing. The staff was so friendly. They had a celebration for my birthday every night at dinner. One of the restaurants decorated and made a full size cake just for my family and me. The service by the pool was exceptional. We definitely will plan to return very soon.

Nothing but AMAZING!
We had stayed in all inclusive before but took it a step up with HRV and cannot wait to return.
There is plenty of activities to keep you entertained but if you’re a sit by the pool or beach and stay all day, there’s plenty of places to do that too.
The suites were amazing, each one had its own patio, Jacuzzi tub and bar area fully stocked on a daily basis. There were 5 different restaurants to chose from, as well as pool side food and lunch options. The drinks kept flowing, the people kept laughing, it was a great time.
Each night they have a family oriented show followed by live music in their sun bar. It seems to rotate on a weekly basis so if you stay more than 7 days you might see repeats.
I plan on visiting other HR resorts but can definitely say I will be back this one on my next trip to Puerto Vallarta!

Brought my family here for a 5 day stay and LOVED it! The staff were all extremely friendly, the room was nice and clean and the property had everything we needed.
I’d been to other all inclusive a in Puerto Vallarta, but when it came to food, this one was the best. There were several restaurants to choose from and they were all delicious. There were also several open every night to choose from which is nice if the kids want one thing and we wanted another. The 24 hour room service is excellent too.
They had different shows for us at night and a little flea market kind of thing one night so we could buy souvenirs.
I WILL be back to this hotel when I go back. The only thing I can knock off for, I wish the pool and swim up bar were open later, it closed at 9. You know kids, they could swim all night if you let them.
All in all, highly recommended!

Nice hotel. Friendly staffs. Different style of restaurant that you can choose from. All meals inclusive with the room charge. However, the unlimited resort credit doesn’t worth a lot of purchasing power as 50 mins massage costs $ 140 US dollars. (Very overpriced). But if you don’t go anywhere and stay at the hotel, you probably can use it for a few days…

Wir haben in diesem Hotel zwei Nächte verbracht und konnten einen ausgezeichneten Service genießen. Das Personal ist sehr aufmerksam und hilfsbereit.
Die Speisekarte bietet sehr viele verschiedene Gerichte; die Auswahl fällt schwer. Das Essen ist sehr gut. Unser Zimmer war eher klein, aber sehr sauber und komfortabel. Wir hatten einen traumhaften Blick übers Meer von einem kleinen Balkon. Aber das war uns letztendlich egal, den unvergleichlichen Sonnenuntergang genossen wir direkt am Strand mit einem fruchtigen Mixgetränk. Ein bisschen nervig sind die allabendlichen Vorführungen, die mit lauter Musik verbunden sind.
Aber trotzdem — alles in allem ist dies ein empfehlenswertes Hotel.