RIU Palace Pacífico

My stay here was just a okay. I may have been spoiled at the last resort I stayed at the last time I was at Puerto Vallarta. There was definitely more cons than pros.
Cons:
— ¾ restaurants require reservations for dinner, only one that does not is the buffet — we stay 3 nights and 2 of those nights we ate at the buffet because we were unable to make reservations for the other restaurants since you can only make reservations between 8:00 am — 1:00 pm day of
— bees everywhere!!! and when I say everywhere, I mean everywhere! all over the bar area, all over the pool area and all over the beach area
— 24 hour snack consist of nachos where the cheese is cold and is not real nacho cheese, instead it’s some sweet cheese — gross
Pros:
— it was my bachelorette party
If I ever decide to visit Puerto Vallarta again, I don’t see myself staying here again. Will rather spend the extra couple hundred bucks to stay at a nicer resort.

We just came back from our mini vacation in the Riu Palace and we absolutely loved it. The staff was very friendly and helpful. The amenities were great and all you really needed. The entertainment staff was awesome and hyped everybody up. We had dinner in the Steak House and Tapas restaurant and they were like high end restaurants. One tip will be to break a couple of dollars or exchange to pesos to tip the staff! They definitely will love to serve you better once they see you’re a good tipper. The beach is not as clear as the Caribbean side of mexico but you can go and tan and have a couple of drinks. If I had the opportunity to go back I would.

Great hotel service! All the staff and crew members were polite. They have a huge swimming pool which is well-​maintained. The bartenders were awesome! I loved their Margaritas and Tequila Sunrise. Their food was outstanding! They have a wide variety of food selection. They have four restaurants where you have to make a reservation and a buffet where you don’t have to make one. Kyoto and Krystal are my favorite restaurants. Recommend ordering the steak and yakisoba from Kyoto and lobster risotto from Krystal. The hotel has activities in the main lobby everyday. In addition, they have live performances in the theater every night. Room service was amazing! You can order food from their menu ²⁴⁄₇! Highly recommend this hotel!

HOTEL RIU PALACE PACIFICO –RIVIERA IN NAYARIT VALLARTA, MEXICO 05-​10-​2015
Do not stay at this resort. My wife and I were staying at a beautiful resort down the road which is Villa del Palmar-​Flamingos. We wanted to see the Hotel Riu and check rates etc. I was shocked at the unprofessional, uncourteous, rude reception we received from the front desk to the fellow who told us «get off of the property». Let me preface by saying, (and I say this not to boost but) we can afford to stay anywhere and we travel all over the world during the year. I say this to make a point. We walked to the hotel from the beach. We dressed in slacks, shirts and very presentable. We entered the hotel from the beach area and proceeded to walk to the check in counter. I asked about rates and the female person asked why and I said we may possible stay at a later date. A gentlemen, and I really do not want to saying he is a gentlemen, picked up a card and said, you can get the information on the Web and see the rates. I was shocked and really could not believe what I was seeing and hearing.
At that point, I told my wife, we are going right now. As we proceeded walking by the pool to enter the beach area, we were confronted by a security person who asked us if we needed help. He also asked if we were staying there. I told him we were not but we were walking off of the property. He said, «looks like you are going towards a pool.» I told him we entered from the beach. I told him we were leaving and that I plan to tell others about the unprofessional way we were treated.
Words alone cannot express the attitude of all people we came into contact with at this «resort». First, checking the prices on the internet, this must be a low end resort as the prices for two where half what we normally spend at a nice resort. Do not be fooled by the beautiful structure, as the employees do not treat anyone with dignity and respect and I would venture to guess, the food is not that good here as well.
This is from a person that believes in a class operation and I have no problem paying for a great vacation but please, do not spend your hard earned money at this so called resort.
My only regret is that I did not receive the names of the people I talked to but I was so shocked by it all, I just wanted to leave.
Tony San Diego California

For my first time in mexico and it being my dirty thirty I felt the all in-​clusive was well worth it. The booze my family and Myself consumed was off the charts and on top of that you get a free 4 bottle liquor tap in your room wow. Also the food was good we had buffet everyday and then we ate at guacamole which I give a 3 out of 5 due to the limited variety and selection of food. Then we also had toscana which was steakhouse i rate them 4 out of 5 due to my steak was excellent and the food my girlfriend had was good which she had lobster by the way. Then we finally ate at Kyoto which I would give 3out4 stars because lack of selection and not a lot of Japanese selection on menu and only how many pieces of sushi for people to share. Pretty much all the wait staff was excellent and we had great customer service. Onto the room it was decent but a little outdated but hay all you need to do is sleep and pretty much you are out the whole day anyways. Also make sure you inquire about taxi rates because they are cray cray for a group of 5 we were quoted anywhere from 200 pesos all the way up to 600 hehehe. Also be careful once you land in mexico because after customs you have a whole section for timeshare sales and presentations but luckily for us we felt generous to engage these folks because the guys who talked to us were just straight forward and just got straight to the point and we got free tequila out of it and free cab to our airport also the timeshare we went to was pretty decent and we were actually considering the property but the timing was not right due to all our party members including myself became full time students once again but we were impressed by property and no bs and up front service that we would consider the property in the future. All in all I give my trip a 4 out of 5.

This is THE BEST all-​inclusive resort to stay in while in Puerto Vallarta, its only 30 minutes from downtown and has everything you’ll need and more!
Miguel in dining was so attentive and nice, and Andreas at check in went above and beyond for us!
The nightly shows are late, they start at 10 pm but are worth it because they are very very entertaining.
The food, OH MY GOD get ready to gain 30 pounds when you leave because the food at this resort is AMAZING! So much food you’ll want to go back a few times for more!

We stayed in Riu two years in a row. We liked it the first year. The place was still new and well taking care of. BUT! This year, finally, we found out that the resort has sauna. They keep sauna at 61 degree on Fahrenheit (which is a very COLD temperature for sauna! How can you keep your sauna on 61 degree!!! This is colder than outside! When we asked if the temperature can be raised up, they didn’t do anything but later they said we broke their heating device. At the time of checking out the Management wanted us to pay $ 75.00 to fix their heating device. We couldn’t believe what we heard! They saw our frustration, they lowered the «price» to $ 50.00 and then to $ 25.00. Sounded they just wanted us to give them ANY money for nothing. When we gave them $ 25.00, the manager just put it into his pocket! What a shame for such resort to have managers like this! Also their public toilets were smelling urine! They have this very hard-​working cleaning ladies but WHY their toilets smell SO bad! Never again will we come to Riu! It becomes a very pitiful place!

we had a bad experience with Apple service and hotel did not help to solve the problem. the service, waiter is awesome, seem that they are not allowed to make customers happy. Upset with Apple and Hotel

I’m torn between 3 and 4 stars here. The Riu is like Starbucks: you always know what you’re going to get. In that respect, it’s really good. The food is decent, the rooms are large, the pool is nice (though there is really only one– the kids pool is so tiny, I never saw anyone in it), and it’s right on the beach.
It was our first time in PV and we’d heard the beaches were better up north so that’s why we chose the RIU Palace and to stay in the Riviera Nayarit. It’s much further from downtown PV than I thought. At least a 30 minute cab ride which is 240 pesos. You can take the bus for 7 or 8 pesos but we didn’t want to figure out all of that scheduling.
We were in room 5065 with a partial ocean view. It was great if you stood in the corner. Of course the full ocean views are much better as they also overlook the pool. Everything was super clean– no issues with that.
The buffet is pretty good. The ceviches, salsas, vegetables, and meats were all fresh and good. We tried 3 of the 4 specialty restaurants during our stay. Toscana (Steak House) was pretty good. The steak was good but my lobster was way overcooked and probably only 3 oz. Guacamole was not good at all. I had the shrimp with hollandaise and Hubs had the fajitas and neither were great. Krystal was probably the best of the 3. We both had the beef tenderloin with quinoa and it was great. The beef was super tender. I had the squash soup to start which was also really good and the lady next to me was raving about the mushroom dish.
The red wine is pretty hit or miss around the property. It seemed to be good in the specialty restaurants but in the other bars and the Peninsula (main eating area) it was more often than not REALLY bad. Mojitos and Pina Coladas were of course delicious but make sure they’re using Bacardi– there is an off-​brand that produces a less tasty mojito!
Service is excellent everywhere. Front desk staff especially speak English fluently and most of the bartenders too. Our favorite peeps were Andres at the front desk, Abraham at the bar outside next to Toscana, and Teddy at Krystal. Any of them will take great care of you!

Spent six days at the Palace and it really was great. Friendly staff, good food, rooms are kept very clean, nice late afternoon turndown service and fresh towels. One big complaint, got room with a jacuzzi tub, and almost killed myself getting out. Tub has high sides and inadequate bars to help you climb in and out. The tub itself is narrow and did not accommodate my Amazonian feet, and the little rough add ons they put on the bottom to prevent slippage are inadequate. Stepped out with one foot on a cotton mat and slipped, falling and smashing my right arm and shoulder to keep myself from breaking a hip. Met someone in the sports bar who had a similar experience while shampooing. When I mentioned to the front desk the guy said, I will make a note so the next time you come your stay is much more pleasant.

I was brought here on a bachelor party. The place is kind of far from town, about 40 minutes. The resort is huge. Customer service is good most of the workers understand at least some English and are very accommodating. The rooms are average size include all the necessities and the fridge is always stocked. since everything is inclusive we had a good variety of alcohol in the room although it was not premium alcohol. All the appliances worked with the exception of our safe that’s was out of battery but they fixed that quickly. The rest of the resorts offered for different restaurants one of which was a buffet and a couple of bars throughout the resort. The food was pretty good, I would give it 3 ½ stars out of five. Other amenities included a small gym, massage which came at extra cost. Two large pools one of which had a bar inside of it. The resort was also on the beach and various water sports were available. It’s not a bad place to visit but is mostly family oriented.

My boyfriend and I stayed here for 5 days and we had a wonderful experience. The staff was helpful and the entire resort was clean and well kept. The pool is absolutely amazing along with the swim up bar. This was my first all inclusive trip and it was exciting to find a stocked fridge of sodas, waters, beers, and hard liquor when we entered our room.
I have to say that the food was only okay. I guess maybe it’s because I was expecting bomb ass Mexican food but I realized I have really high standards since I live in SJ and our Mexican food here is pretty damn awesome. They serve different types of food everyday from sushi to american. Sushi was mediocre. Definitely better here in the bay. Upside is that there is always somewhere open on the resort to grab food. Aside from the buffet, La Toscana also serves up a pretty good lunch buffet that includes burgers, grilled chicken, fish, and steak.
As for the liquor, don’t expect a top shelf selection and for some reason it seemed a little watered down but I really didn’t care since it was all inclusive anyway.
Distance from downtown Puerto Vallarta was a bit far. Next time I would probably look around for something a little closer since the resort’s nightclub was really dead.
Overall, my experience here was great! I recommend this spot to anyone looking to do an all inclusive trip.

Everything was excellent at the Riu Palace. We enjoyed our stay, the staff was excellent. Everyone was professional and everything was neat and clean.
One plus was the all inclusive. (Unlimited drinks and food). A recommendation, as soon as you check in be sure to book reservations to the restaurants you would like to eat at. I recommend Krystal and Guacamole! Both were fabulous.
The pool was also nice, which included a swim up bar. One thing I would’ve liked is for the water to be a little cold, it would be more relaxing.
As far as beach activities, a storm was passing through so we did not get a chance to do any wind surfing or kayaking.
The night life was standard with show you could attend. Each show I watched was better than I expected. However there was no club for people to get her after. The staff recommended the next Riu resort which would be a 15 – 20 minute walk or a cab ride. I would like to see a small club included in the future.

Loved my stay here. Friendly, fast, and courteous customer service. The best! Staff members are so helpful and food is good. I preferred the food at the daily buffet rather than booking at the 5 themed restaurants (Asian, Italian, steak, Mexican, and French). Pool is beautiful with a swim-​up bar and top shelf cocktails. All inclusive. Beautiful suites stocked with alcohol and sodas. Gorgeous facility. ²⁴⁄₇ room service. Best resort in Puerto Vallarta Nayarit! 5 stars! I’ve al ready traveled twice here this summer. Can’t wait to come back!

Beautiful beachfront, all inclusive hotel. Friendly staff. Angel-​O, Eduardo & Pepe stand out. Decent food — Many different options. Breakfast buffet was my favorite (because I love fried eggs and hash browns, simple!). Drinks are tasty but seem a little watered down. Bottled water is easily available (yay!) I gave it 4 stars because this is Mexico and for that, it’s pretty dang good!