Phantom Divers

I would NOT recommend this scuba shop for beginners. When I arrived at the shop I filled out a few forms. There were 2 questions on the form that asked if I suffer from motion sickness and/​or sea sickness — to both I replied with a «YES.» They never asked about this information or offered until I had already paid and we were on the boat that the water was really choppy that day. I had also never dived before or breathed through a scuba regulator, which they were well aware of. So now, you have a puking girl in the middle of the ocean being told to put a contraption in her mouth and swim 40 feet underwater. Are you kidding me?
I spent the next hour+ in the boat feeling like I was dying. Of course it’s not their fault that I was suffering from motion sickness, but I would have never gone out if they had given me a lesson breathing though a regulator close to shore.
When I got back to the shop I did not even ask for a refund. However, what I did ask for was a credit should my boyfriend ever come back and want to go again. (Side note: we were clearly Americans here on vacation. The likelihood of us coming back is slim to none — I just asked for this really to make myself feel a little better about throwing more than $ 100 down the hole). The lady showed no sympathy and simply responded, «That’s not how it works.»
Save your money and go somewhere that cares.

Crappy — Low standards — My friend ran out of air mid way through his FIRST DIVE EVER and the instructors were too busy clicking pictures and finding things to see to look at him signalling that i’m out of air. He ultimately ascended on his own and shouted for help and was rescued by a random boat. If you’d like to live, I suggest you skip Phantom.

Came to Phantom Divers from Los Angeles to get my PADI certification. Ramon was my very knowledgable, friendly and fun instructor. He was very thorough in making sure I understood the theories and applications of recreational diving and was also patient in helping me familiarize myself with equipment usage.
The locations where we dove were very beautiful. Playa del Carmen is rich with diverse aquatic life. You will not be disappointed.

En el mero corazón de la zona centro de Playa del Carmen, que a su vez, está en el corazón de la Riviera Maya, se encuentra la famosísima tienda Phantom Divers, con todo el equipo para buceo. Si te late bucear, este será un paraíso para ti. Aparte de rentar todo el equipo, tienen todos los accesorios que te puedas imaginar y puedes también contratar tours para bucear con tiburones y todo curso para certificarte, tienen un centro impresionante, súper bien equipado y la atención impecable, son súper pacientes aunque seas mal principiante, te lo digo por experiencia. O sea, si nunca has buceado, no es como que te pongas el traje y te avientes al agua, debes tomar un curso para saber cómo descender, la comunicación con los demás buzos, las pausas que debes hacer y todo, y a través de ellos puedes lograrlo. Así está la cosa, sepas o no bucear, llegas y preguntas por lo que desees, bueno, sólo lo que desees relacionado al buceo y tenlo por seguro que te guiarán sin problema. Son los meros meros del buceo, 25 años de experiencia los avalan.