Grand Mayan Resort

We were there for a week. Very nice resort. Nice friendly people. Beautiful room and pool. Just don’t accept a ground floor. No view at all. This resort is for people with money. Town is about 30 miles away $ 45 cab ride each way. Lucky, across the street are some nice restaurants. A $ 5 cab ride to a town small that has some shops and restaurants. If you want to just sit by the pool it is great! They do have some entertainment at night. Other wise it gets expensive. Especially if you do the tours. Most tours only leave from Cabo. Don’t let them talk you into a presentation. They give you some good presents, but it lasts 4 – 5 hours. Not 90 min.

Just returned from Cabo last night… upon arrival we were immediately hounded by the many people outside customs to come see their timeshare. Free breakfast champagne, sunset cruise. I negotiated a ride with dolphins as well. All for the price of $ 70.00 each. Okay next morning we go to the Grand Mayan and was greeted by Robert our seller. Unfortunately we did have to eat with him, there was no champagne, he said he paid for breakfast… yeah I know right… lol if we could leave the tip. No problem… we proceeded on our tour, watched the two different videos and then back to the big room with the hard sales. WARNING they get real nasty when you don’t buy. Robert went from nice to nasty, which I don’t understand as he bragged about how wealthy he was? The other salesman even worse. I must admit the place was absolutely beautiful, just as many people are saying. But once we finally got out of there four hours later… trust me they do keep you hostage. We talked to others in town locals and tourists. They all laughed and said «yeap that place has the worst reputation for the timeshare sales…» They did finally release us after being threatened we would not receive anything with our last man that hounded us downstairs… we went through four people before being released. We ran into two others on our cruise who was with another salesman as we watched our videos and they said their salesman was actually nice and he didn’t care whether they bought or not. It was the next high pressure one that actually took their ID’s and held them until the end. We heard from locals that there were financial problems from this resort. If you did actually buy a timeshare although this one was nice… the others they put you in like in Mazatlan was a dump… so that was interesting. I think the actual hotel is very nice… not quite my cup of tea. I am in the travel industry and will warn everyone of this place… Don’t take the timeshare tour!!!

The resort is absolutely beautiful with well manicured grounds. The evening walk around the resort is amazing with the fire pits and live music. The rooms are high end and housekeeping is excellent. The pools on the balconies are nice, but very cold. The pool activities are just ok. The advertised activities are not the same offered and then some get cancelled that day. The activities committee could use some creative thinking. Tony’s water aerobics was excellent. It was a great workout with perfect music to exercise by. Only pool yoga, water aerobics, water volleyball, bingo, ping pong, board games, and cards were consistent. The cooking class and cocktail class was fun but was minimal. They had beach volleyball and a beach walk, but the entire beach went untouched otherwise. The beach structure made the water completely unsafe so there is no entering the water anywhere in the area. Minimal sales people on the beach was enjoyable.
The best part of the stay was Dulce and Christian who takes very good care of you with pool service. The happy hours are good with stiff drinks.
Timeshare is called a residential gig here. Don’t be fooled — same hard sell without honoring time restraints as promised. They get ugly with you if you don’t purchase.

By far the BEST vacation I’ve been on! Everything about this resort was beautiful and every single staff member was kind and courteous. Our room was beautiful and the pool/​beach area were incredible! The main restaurant, Samba, was so delicious and had a great variety of dishes for breakfast and dinner (my favorite dinner dish was the Chili Relleno de Mariscos). We also loved one of the waiters, Pablo, that we had serve us on 2 different nights and was wonderful. There’s a poolside restaurant, BlueFish, that had some of the best ceviche I’ve ever had. There were several beach cabanas that were always available that staff from the BlueFish restaurant came down to serve drinks and take good orders (Dulce was the best! She was so quick and funny!) The staff at the very front of the hotel gave great directions to places to go in the town and they also knew how much a cab would cost to different areas so we never got over charged. We loved this place! Definitely coming back!

My wife and I had been sickened into a presentation at the Grand Mayan by Vido. The sales person had intrigued us with unlimited gifts that included a trip for two on a cruise, a trip to the Arch, and bottles of alcohol. We got to the presentation where we handed in all needed information and was told to wait on the side. We informed them that we did have a massage scheduled for the afternoon and we were told if we wanted all of the offers we would have to cancel, so we did. We were greeted by Lizette who did not mention once any «qualifications» and instructed us to cancel our couples massage. We were then greeted by an Irishmen by the name of Mark who from the gate said he would not waste our time and he will be as honest with us. We sat for breakfast where he asked us questions and filled out a form. We sat for a little over an hour and a half and were told we were heading to the presentation. While walking by the front entrance we we greeted by Maria, who said that they could not accommodate our tours because we were not 30 years of age. We are however married and provided this information to them. When I asked why we had to be thirty, Maria said that it is the qualification. She never answered the question and proceeded to tell us that she will not be offering us the packages but we can still sit through the presentation. At this point I asked for our money back and Maria kept saying we didn’t qualify. (At this point I could care less about qualifying but why did it take you two hours to figure this out when we provided all the information the day prior to the presentation? Lizette, admitted it was her fault, and they still did nothing to accommodate. At that point the «honest» Irishmen shook our hands and offered an apology coming to find out he informed Maria of my year difference then the qualification age. Whilst waiting in line for our money a manager came up and asked what the problem was in Spanish and if we would be joining the presentation. I guess my gringo appearance gave them the impression that I did not speak English. Lizette informed him that we did not want to volunteer which was false. So I replied, we were told we could not participate. At this point he walked to the folks that had misinformed us. He instructed another woman to assist us and said she will work with us to see how they can get us the packages cheaper than our hotel. At this point we had our 40.00 in hand and walked away. In our eyes, Lizette gave away too much and they did not want to honor any of it. So thank you to the scam artist at the Grand Mayan and your dishonest ways.

Not happy with this hotel at all. Yes the grounds are cool, if you’re 7 and think you are tomb raider. The place is way below capacity, practically empty and yet we are stuck on the lowest level with no view other than the bushes blocking the pool. Our double room was not clean, bugs, dirt, and tons of water stains all over the furniture that looks to be from the hurricane? The construction is still going on (jackhammer all day every day) which makes it pretty hard to relax by the pool. Then the staff are constantly rolling loud noisy carts past our door all night which just barely woke me up, again.

Man o man„ I have waited a couple of months to write this review. My husband and I visited this resort and had a fantastic time. This is the most beautiful resort that I have ever been to. You walk in and there is this music playing and these huge statues, in their open lobby. The enclosed lobby is beautiful, gorgeous couches, chandeliers and super friendly staff. They sign you in and then have you stop at the timeshare booth to speak with an agent. They have cold drinks and water available for you to grab and cool off.
Rooms: The rooms are beautiful. We were right on the ocean. You literally walk through the resort and the pool meets the beach. The showers are new and clean, there is a Jacuzzi bath and new couches that turn into beds. The rooms are spotless. They provide full size bath products and give you chocolates each night. The housekeepers are friendly and accommodating. All of the staff greets you and touches their heart with their hand when you walk by.
Valet Parking: The valet guys were very sweet, You could call down and have them pull your car around or just give them your ticket and wait a minute or two for them to grab your car. They always opened the door and helped with shopping bags/​luggage. They were appreciative of the tips we gave whether it was one dollar or four dollars. Fernando was my favorite. He gave us tips on places to eat and things to do in the area. He also helped us with all of our luggage on the first day. I think valet was like 30 $ for the week. Whatever the price is, it’s worth not having to look for free street parking each night.
Food: We ate at the restaurant on grounds. Only one was opened while we were there. They are still rebuilding from the hurricane damage last year. The food was good. I ordered a chicken quesadilla. They don’t offer drink refills. You receive a can and a glass of ice. We ate there for the timeshare breakfast buffet as well. They had a ton of meat options, beans, lots of fresh fruit, cereal an omelet station and a waffle station. They had at least 5 varieties of juice. One option was a cactus juice. I ordered an omelet and it was very thin, crêpe like and filled to the brim with cheese. It was a free meal, so I was okay with the options.
Grounds: The jacuzzi was nice and relaxing. The pools are beautiful and are not freezing cold. I loved it. They have a towel hut where you can pick up as many towels as you need. There are beautiful lush plants and flowers and one of the pools has a swim up bar. The beach is literally right as you walk out of the resort. There are plenty of places to lounge and relax. At night time we went swimming and the pools have these purplish blue lights. It’s really pretty. They have cabana’s that are super comfortable.
Entertainment: They had nightly entertainment. Bands by the restaurant at night time, parties, etc. We went to bingo one night and enjoyed playing. They called out the numbers in both English and Spanish. My husband was disappointed that the winners did not receive a prize of some sort. That would be a good opportunity for them to dredge up more business for the spa by offering a discounted service or a free beverage or menu item from the restaurant.
The Gym: The gym was very nice. The equipment appeared to be brand new. There were flat screens on the walls and hand towels and water bottles on each piece of equipment. They also had a flavored water station, with both orange and lemon flavored water available.
Spa: The on site spa is beautiful and reasonably priced. Unfortunately, we did not have time to visit.
Laundry: We washed our clothes while there. The washer and dryer were new. The laundry room is hidden behind these wooden doors outside of the spa. It cost 10 $ to wash and dry a load. We purchased a card at the reception desk and swiped the card on the machine. The cards are reloadable.
Timeshare: We agreed to attend the timeshare for the 20 percent discount, free breakfast and 70 dollar food voucher. We will never attend a timeshare meeting again, that was our first and last… The man was really nice, we weren’t expecting him to attend the free breakfast and talk to us the entire time, but whatever… He gave us a tour and the rooms were beautiful. We politely listened, watched a video and then returned to a room where he attempted to convince us to make a purchase. We politely declined, but he wouldn’t take no for an answer. His boss came over and thought we were going to listen to his spiel. I told him we had stayed for the agreed upon time and that t we were leaving. We got up and left.
This was my first trip to Mexico and I was pleasantly surprised.
We had an amazing time. I cannot wait to go back!

Just stopped by for a drink and maybe some appetizers today. We were able to get a «day pass» bracelet which let us spend the entire day at the swim up pool bar, and flop in the pool all day. NO CHARGE to be able to use all of the facilities at this beautiful property. Great drinks, service and food. I plan to go back every day forward until we leave Los Cabos. The people are so gracious and kind, treat you like royalty. I’ve been to Los Cabos many times, and have never seen a more stunning property and beach. When we come back, this is the place we will stay.

Our party of 6 stayed at the Grand Mayan from Oct 2−9^th 2015. We had the 2 room suite — Room 304 & 305 — RCI week exchange. We have been to numerous resorts throughout Mexico including the other Grand Mayan Nuevo Vallarta. This past week was a complete let down from the second we walked into our room… If you are not a «Mayan member» you pretty much do not mean anything to management. All questions and concerns that we addressed before we booked with this resort (construction, beds in rooms, availability etc.) came to be untrue. We were told the construction would be completed at the end of Aug 2015. FALSE. We were told 3 king beds, FALSE.
PROS:
— B E A U T I F U L entrance — The feeling you get when you first walk into the entrance is phenomenal. The staff is working around the clock throughout the resort to make sure the hotel is in near perfect condition.
–Workers (non management) are always super friendly and courteous. They greet you every time they pass you in the halls. Room service was decent as far as timing and the waiters were helpful.
CONS:
–Construction — EVERYWHERE! Literally next door to our room we had the demo crew using jack hammers to tear down the balcony. This was happening Mon-​Fri 8am-​6pm. We heard banging ALL DAY LONG. Typically we do not stay in the room long enough to really care, but half of our party ended up getting sick. We spoke to Marco and all he did was blame RCI. We asked to change rooms and he wanted us to downgrade to a lower level. His other option was MOVING US TO ANTHER HOTEL! What manager says something like that??? The grand Mayan was maybe 30% booked, and there was no effort in fixing the problem for us.
–Timeshare — 90 minutes turned into 4 hours — My parents went to the timeshare so we could take advantage of the perks. We were assured that the presentation would be kept to 90 minutes (which was a lie) I had to intervene and once I did that the «nice» salesperson turned into the shark that everyone warns you about. Then 3 other people tried convincing my parents to buy… This ruined our plans for our snorkel trip to Santa Maria — By the time we got there the sun was gone and the waves were getting more and more rough.
–Pools — The main pool was also under construction, this includes the swim up bar (which we called ahead of time to ask them if this pool was under construction and they told us no). The pools were empty — The lack of
Restaurants — Only 1 restaurant is on the premises. The breakfast buffet was okay… We decided the pricing was not on par with the quality of the food. You can take a free shuttle to the Italian restaurant. Again, they are in the construction process of building another restaurant. The lack of food options forces you to leave the resort too many times.
Spa — You need to be a Mayan member to the spa perks. We did get a massage, facial, and pedicure — Thankfully these were included with the timeshare presentation. The 50 minute swedish massage, was hardly a massage. In the end I was still tense and overly oiled. It was relaxing at times but I have had plenty of better massages for a fraction of the price. My mother thoroughly enjoyed her facial (this was the first one she has ever had), and my sister was not happy with the pedicure.
There are plenty of other options to enjoy a PEACEFUL and QUIET vacation. Once the Grand Mayan is done with construction, then it would be an enjoyable place. You are disregarded unless you fall for the timeshare. Not worth it…

Timeshare Exchange … ⁸⁄₇ — ⁸⁄₁₄ we arrived and were greeted by staff and valet parking ($ 23 for the week). We always get a rental car. If you do not choose to Valet the only option you have is street parking and that is limited during the day, due to employees in the area. They are very fast and friendly at the valet/​bell hop area. We usually tipped at least once day $ 1-​$ 2 depending. Even days we went to store they would take items to room for us, which was nice. Staff was super friendly and helpful. Check-​in was a breeze, fast and friendly. They require a deposit to be held on a credit card $ 800 for incidentals. After check in they move you over to sales (aka timeshare, breakfast invitation). If, timeshare presentation is your thing, than by all means sign up, if timeshare is not your thing, then just say, No Thank you! It’s that simple. Be respectful, they are doing their job, just say, No Thank you! There was no bribing or threatening, they are simply doing a job, and it’s up to you if you bite or not.
We had a 2 bedroom suite #1438/​1439. The lay out is a 1 bedroom with a kitchen, and bathroom. Kitchen has a small then standard refrigerator, 2 microwaves (not sure why 2) there is a micro above the stove top. Maybe they will be upgrading refrigerator with larger and getting rid of micro currently sitting on top of refrigerator at some point. Wet bar with a sink is located by the front door. Plenty of glasses, coffee cups, plates, silverware, pots pans etc. There is a dining table with ample seating. Leaving room has 2 couches with pull/​slide outs underneath. Not like a sofa bed, more like trundle bed style (much more comfortable than sofa bed). Living room can sleep 4 comfortably. Living room also has flat screen TV in an armoire with drawers. The patio is large with a dipping pool, 2 lounge chairs and small table, which is great on hot days. Master bedroom has king bed (very comfortable), dresser with 4 large drawers, flat screen tv, couch with slide out, closet and an awkward entrance to the patio. Master bedroom can easily sleep 4 comfortably. Master bath has a Jacuzzi tub that sits in the bedroom area. Large master bath with 2 sinks, walk in shower and closed off toilet. Bedroom 2 is located off the dining room, lock off door. Large second bedroom, dresser with flat screen tv, couch with slide out, full size bathroom with jucuzzi tub and access to smaller patio. The patios are not connected.
Onto the pool area… absolutely…hands down… one of the best pools I have ever seen. Currently you have to walk through the lobby to enter the pool area, which is breathtaking. The grounds are flourished with tropical plants that are lush and vibrant surrounding pool areas. All pools are open, clean and spacious. Most of the time there were no more than 15 – 20 total in all 3 pools. Never felt crowded and always found a place to lounge pool side. Staff was accommodating in make your pool experience comfortable. During Happy Hour, they could of used a couple more hands on deck for ordering, seemed like only 1 person per pool, which can be overwhelming. Not to fret, we just made our way over to the swim up bar and ordered. Plenty of cabanas to lie in and relax if you are looking for shade.
Blue Fish is currently the only available restaurant on property. However they do offer a free shuttle to II Forno Di Gio, an Italian restaurant. When we were there they had Mon/​Fri 100 pesos for any pizza. The pizza and the Cesar salad were delicious. We ordered (1) pizza each and had left overs enough for later. When you finish your meal, just ask waiter for shuttle back and they will call them.
Brio Spa is exceptional, with 3 jacuzzi’s, steam room, vapor room, showers and much more. We had a great 50 min White Tea Facial. Could not have been more accommodating or relaxing! This is located next to a newly remodeled Gym, with state of the art exercise equipment.
Leaving you with this final note… the service from all staff was exceptional. The property is still under construction, yes it can be noisy. However, please keep this in mind; Cabo was hit extremely hard by Hurricane Odile just a mere 10 months ago. They have made tremendous progress in this short amount of time. I realize it’s a vacation and everything should be perfect and The Grand Mayan does everything in their power to make this happen.

Lovely resort with an even lovelier staff. It’s beautiful! It was under going hurricane renovations but that didn’t hinder our experience at all. They were constantly cleaning up after the construction crew and did their absolute best to maintain a clean and dust free environment.
The rooms are also amazing and they all have an ocean view, which is great considering you can’t swim in it. Only complaint about the room was that the walls are paper thin. This was only a problem for our last two nights, thank goodness, but man you could hear full on conversations next door.
The resort itself is stunning. Beautifully kept grounds. Everywhere you looked there was someone cleaning, pruning, sweeping or just saying hello. The pools are beautiful and they offered fun activities on the pool deck every day. We played water volley ball and made tons of new friends.
Food was great. The breakfast there is totally worth the price and also provides lots of entertainment with all of Time Share sales people wheeling and dealing with prospective clients. The juice station was our fave. Never had watermelon juice until we went to Mexico, so good. Dinner was also good but we did venture off a few nights to try different things.
Finally the concierge. Very helpful and friendly. They helped us book our excursions and also help us re-​book our flight home so we could miss the pending hurricane.

This place rocks! The resort is beautiful, there are multiple bars and a restaurant next to the pool where you can enjoy happy hour all day long (when I was there it was 2-​for-​1 drinks, LOADED with alcohol!) The food is great! Plus, it’s only a short ride from a great restaurant, Mesón del Ángel! Seeing the other reviews, just don’t get caught there when a hurricane hits… but that should go without saying I guess. Of note: you cannot swim in the water just outside the resort. I’ve been told it’s due to major undercurrents and jellyfish/​manowars in the area.

The rooms are huge and very nice, our view was good, the restaurant is good but I wish they had more then one, the pool is on point, it’s beautiful. The bartender’s are very friendly and the cocktails are great. It was a perfect honeymoon stay for us.

Third time here. Love the resort. Great location and friendly staff. Unfortunately at this point they are still recovering from hurricane Odile last fall. Hence the two stars. Else it would be 5.
We didn’t even know the status of the resort until we tried emailing them a month ago. Poor communication from Vidanta about closures and construction and current reservations. They seem to like to keep secrets.
Lots of construction, not even half the rooms open, and hardly any restaurants and bars in the resort open. Pool bar is open as is Bluefish. No spa. No gym. Have access to the gym at the golf course 1 mile or shuttle bus ride away.
Fortunately there are still lots of restaurants and bars nearby to choose from. Just the construction noise and dust leaves us annoyed. And it’s obvious the rooms were rushed back into service with light switches broken, stained tiles, and other small things broken/​missing.
That being said, tourism is still slow so glad to help the locals recover! Mega Store and most restaurants are open. And we will return, as we love this resort — when it’s back to 100%!

We just survived Hurricane Odile at The Grand Mayan in Los Cabos San Jose Mexico 9-​14-​2014. The serving staff worked their rears off while upper management constantly LIED to us. They said anything and everything to get us off their resort. Every employee ate better than us. I absolutely do not mind sharing food or rooms under these conditions, however, we travellers were sleeping in the laundry room and wet hallways while some of the staff moved into the rooms we’ve paid for. We were fed less than the employees and were fed beans and rice with the tiniest portion of chicken or shredded beef, if any. The rooms they moved into had beef filets, fresh fruit and cases of water with fresh linen. The same rooms they told guests they could not stay in because it would not be fair to the remaining guests. We were told if we stayed they would be turning off the generators. They were putting the chairs away if you stood up and pulling our mats from the floors to get us out. All of this immediately after the hurricane.

Amazing resort! I loved it so much. It’s a great getaway from the big part scene. Most people who stay here are usually families, retired couples, or newlyweds who like a quiet getaway.
It’s 30 minutes from Cabo San Lucas area where all the main attractions are. It’s quiet, beautiful, and fully serviced. You can hideaway at the resort on your whole trip for all you care! They also have a bunch of activities you can do like poker, karaōke night, billiards, bar, buffet with a show, blackjack, painting, swimming, gym, and spa.
BUFFET: Is really good, and it’s a fully serviced one that I was quite impressed by. They had assortment of exotic jams and juices like guava, papaya, etc. They had traditional Mexican breakfast, dishes, and of course omelette stations, and such.
ROOM: We had a one bedroom king with a kitchen, dining area, living area, and balcony. It was divine! There was so much room, and accommodation with couches and sofa beds that you could have fit a good 6 people to sleep. (king could easily fit 3). A lot of people on Tripadvisor say that the beds are firm, but they’re actually really comfy. They are firm, but a good firm nothing like sleeping on a floor kind of firm.
BAR: (³⁄₅ STARS) Bless the bartender’s heart as I assume they’re understaffed and the manager had to bartend because lord help him if he could even do a mojito without reading the recipe. However, their mojitos are divine! Since they add brown sugar to it. Hm… good to know!
STAFF: Aside from the fact that they’re probably working their butt off for high guest service scores and tip, they are all very genuinely friendly and hospitable (you can sense it). Always smiling, opening your doors, asking how we are doing, always saying hi, making jokes, and offering local suggestions when you ask for them. They even helped us book our camel riding excursion!
POOL: It’s the best part of this place, and personally, it’s probably one of the reasons why you’ll choose to stay here. The infinity pool is amazing, and placed perfectly where you can just lay out and watch the sun rise or set. It’s beautiful and a great place to have a cocktail! Cabanas here are FREE which I’m so happy about since in Las Vegas you have to pay a few hundred for a cabana.
Loved every second of it!