Hotel Real del Rio

Quiet area and the room I stayed was clean. Electricity runs if you place your key card in a white box that’s near the restroom. BYOpillow! They’re like rocks! Walking distance to restaurants and bars within Zina rio.

The staff is friendly. My husband didn’t speak Spanish but the chef came out to take his order when I wasn’t there. The food at the Sol restaurant was delicious. I seriously want to go back for that. Close to shopping. Great parking structure. Fresh rooms and cool waterfall pool. We will be back.

Hopefully I didn’t delete my first review, this is the first time I write a second review on the same location, but I was not disappointed, the price was cheaper than the first time, (booked via booking. Com) great location and when the TV remote was not working they sent someone right away to switch remote. The staff made me feel comfortable and secure. I’m not picky considering how economical the price for location is, yes maybe the towels are not new but like everywhere there is a trade off, will definitely be back!

I’ve stayed in his hotel about 5 to 6 times, staff has always been really nice to me, kid friendly, rooms are nice and clean, I prefer the rooms in the center since they have bigger bathroom and the windows have nicer views, wifi ok but could be better, there’s a gym in the lower level parking and is actually really nice, round the clock security for your car so no need to worry, walking distance from clubs, restaurants and oxxo, if you book on Travelocity and in advance you get way better prices. Love love this place would defenetly keep staying here

The hotel is boutique-​like. The rooms are small. I gave them three stars, because they have potential to be much better. Their customer service is really good, but the upkeep needs a little more work. The restaurant «La Miel» is decent. They have a buffet breakfast or your order menu. We chose the buffet, which was decent for the price. We paid $ 18.25 for two on Saturday, and $ 19.25 for two on a Monday.

My fiancé and I stayed here on business for one night and it was pretty great for us considering the location was very close to our work for the day. The lobby was nice and well kept. The front desk staff weren’t rude, but they weren’t nice either. They did their job and that was all. The hotel overall was just very clean and nicely kept.
They put us in room 206. Now the room, although aesthetically pleasing, had many little flaws which is the reason for giving 3 stars. The shower door didn’t close all the way so the water would leak to the bathroom floor, but it wasn’t flooding the floor. The towels provided were kind of worn. They were rough and not very absorbent like a towel should be. The light in the entire room was very dim. We felt like we couldn’t open the curtain since right outside was a lounge area with tables and chairs and that’s just awkward if people are sitting outside and they can look straight into our room. The air conditioner was set at 74 degrees and it was just hot. We called the front desk and they said it was standard in all the rooms. We just left the fan on «high» and that kept us cool.
They offered a free breakfast buffet for each of us. The buffet had a nice selection of Mexican breakfast foods and you can even order fresh foods to be made for you. The service was great and they were all very nice.
Overall, we thoroughly enjoyed our time at Hotel Real Del Rio. We wouldn’t mind staying here again maybe in a different room.

The worst experience yet! The staff is rude and does not care for its guest. I booked a room with double beds and like every other hotel you can have up to 4 people as long as you pay extra for 2 guests. I came back to the room at 4am with 3 other girls and the security hunted us down because only 2 of us had been registered. I offered to pay for the other 2 and they refused to let me do this. The guy from front desk didn’t give a damn that he was splitting a group of 4 girls forcing 2 to leave the hotel at 4 in the morning knowing Tijuana is not the safest place on earth. As humans who does this? I can’t complain regarding the room as it was decent and clean but what good does it make when staff is rude none the less the security guards is always on top of you giving you not privacy. Oh and yes I offered to book another room and he claimed it was sold it when only on the internet sites it still appeared to have rooms available. Worst worst hotel experience. Stay anywhere else the prices are the same.

Could hear music and bass from a club nearby. Hard bed and pillows. Room is decent but could use a paint job. Decent wifi, location and parking.

THIS PLACE IS TRASH!!! IT’S DISGUSTING!!! They don’t only lie about the amenities, but they have horrible parking attendants, parking structure and horrible Customer service. In other words this place is ran by idiots who do not care if your car gets hit in their parking structure or if he last person who slept on your bed didn’t leave a mess behind! People it’s disgusting, the staff, the rooms, pretty much everything is trash. They are money hungry, they don’t know what good customer service is and they only want your money. All they promote is LIES!!! We had to live through it! Never again will I stay in this rat hole. DON’T DO IT! There are other hotels which are ⁴⁄₅ stars that have amazing service In Tijuana Baja California like the Grand Hotel and Hotel Real. The price difference is about $ 10 bucks. We unfortunately had to stay because we accidentally booked the wrong hotel and they were 100 percent full. DOES NOT DESERVE 1 star.

I don’t know why this place got bad reviews. The hotel was across the street from Pockets, the newest and hottest pool hall in Tijuana. Upon check in, we got the Wi-​Fi passwords and everything went smoothly. We also received the promotional $ 800 per night rate and it was great. The room was nicely sized and we can’t find anything to complain about.

Busque por internet hoteles en tijuana. Este fue uno de los primeros q me recomendo la pagina primero por la ubicación el precio y el servicio El servicio no es el mejor. Las habitaciones ok. Pero las toallas están horribles viejas duras y parecían sucias de lo percudidas q estaban. La cama no están muy cómodas. Yo no recomendaría este hotel como el mejor para mas de un dia. El costo de la habitación creo q está en el limite.

We stayed here last week while in Tijuana for medical procedure. I guess because Hotel Ticuan had a recent fire. The room was nice and very clean. The entire hotel is spotlessly clean. The front desk people aren’t exactly friendly and less than helpful. I got more help on what was where from our housekeeper that cleaned our room. This place was right across the blvd from the clinic we went to so easy to walk to and from. I walked to El Mercado Hidalgo a couple times and it wasn’t far at all. (better than paying those taxis 20 $US to bring me one mile away) anyway the bed was comfortable and the pillows were like those long body pillows. Shower was hot REALLY hot but I’ll take that over cold water any day. Fabric softener on the towels would be nice. Was like wiping myself off with sand paper! I had read on their site that the breakfast buffet was free for guests. So I tried it once… not again. It wasn’t free but it wasn’t expensive either. Not much variety and the food tasted more like it came from a can than being restaurant quality. They rave about the food there but trust me go next door to Cien Años! Prices are comparable and their food is amazing and with very classy elegant presentation. All in all Hotel Real del Río is a good hotel. We didn’t stay by choice as this is where the nurses are that take care of the surgical patients. But if we ever go back then I’d probably stay again.

Sucede a veces que, así pareciera que se tiene todo a favor; algo, finalmente, no termina de «cuajar». Al hotel Real del Río le sucedió algo similar. Con excelente ubicación, a una cuadra de la glorieta de Lincoln, en la Zona Río, un edificio con terraza, resturante, bar, salones para eventos y grupos de trabajo; pareciera que no termina de consolidarse en la preferencia de los clientes.
Con instalaciones hace poco remodeladas, en un intento de ofrecer una imagen renovada; pareciera que no ha sido suficiente para lograr que sus huéspedes se lleven una buena impresión.
Actualmente deben tener convenios con dependencias gubernamentales para hospedar a las visitas de las mismas a precios económicos, lo cual pude estar manteniéndolos con lo suficiente para su operación. Por ejemplo: escritores en la ciudad, invitados para la Feria del Libro u otro tipo de encuentros, festivales y similares; se hospedan ahí.
Ojalá se renueven también en lo operativo y cuiden más la impresión que sus clientes se llevan, porque, al final del día, esos recuerdos también son Tijuana.

Cuando te citen en equis lugar que no conoces te recomiendo ir un día antes, conocer la ubicación.
Yo no sabía esto de ir un día antes, pensaba que con buscar una hora antes era más que suficiente, no siempre es suficiente. Claro, aprendí a la mala.
Así conocí el hotel, gracias a una conferencia conocí Hotel Real del Río. De Real no tiene nada.
El lugar es muy limpio. Es muy muy silencioso. No encontré muchas personas caminando por ahí ni en la sala de estar. No es un hotel 4 estrellas, no lo sentí así.
Sobre el servicio te puedo decir que he tenido mejores, mucho mejores. Como entré sali, nadie me saludo, nadie me recomendó nada, nadie me dijo nada. Es una pena.
Tampoco es un mal hotel, me la he pasado bien. Los cuartos son agradables y vistosos. El área para estár y el salón Emperador son agradables para pláticas de grupos pequeños. Sobre la comida te puedo decir que está bien. Y bueno, además es barato.
Si tuviera que volver sería porque está cerca de la zona empresarial de Tijuana. No regresaría como la primera alternativa.

Although my room was nice, the service at Hotel Real del Rio is AWFUL!!! They give you a limit of towels (2 a day, regardless of how many people are in the room). I complained to the front desk multiple times about how RUDE everyone working the front desk was, no one appologized they just gave me excuses for their shitty service! NEVER staying here again!!! If I could give ZERO stars I would!

It sucks… they have hot water, not much else. The rooms are ratty and reak of smoke in non smoking área. My dogs pillows are bigger than what we got. Looks like a survival center, bear minimum. A insult to have the name Real. It is niether real or royale as the name implies in spanish. Stay away.