Ace Rental

Always book a car with this firm. Reliable, efficient and staff are super friendly. Cars can be somewhat tired but never had an issue. Pick up and drop off to airport is speedy and cars presented are clean and tidy. Would highly recommend. Prices very competitive — and watch for the discount available for next hire (usually on the booking form)

We just came back from a 17 day trip in New Zealand on which we used Ace Rentals for our vehicle.
We booked very early in that I booked the People Mover (Van for those in the US) back in Oct and got the best rate out of all the rental agencies I could find for Auckland.
Booking online we easy and convenient, the only confusion I had was when I got the confirmation it showed as «Tourism Enterprises Ltd trading as „Ace Rental Cars“».
When we arrived in Auckland we called the Airport branch from their courtesy phone and they arrived in van with a trailer for our luggage within 10 mins.
At the branch, the staff were friendly and got us squared away with the paperwork rather quickly. We did opt for the full insurance which I think made the paperwork go much quicker.
Now here is where I had the only problems.
After getting the paperwork done, they walked us out to check out the vehicle and walked up to a car, this was not what we had reserved as we had reserved a People Mover (Van for those in the US)
I showed them my booking receipt and they apologized and we walked back in while they got the People Mover ready. We went out and checked out the vehicle, put our luggage in and drove off. This vehicle had a problem right from the start in that at about 50K it had a horrible engine noise and no acceleration and then the check engine light came on. We immediately took it back and after waiting another 10 – 15 minutes they got us another People Mover (Van for those in the US) and we drove off into the city without issues this time.
We were very happy with this vehicle and had no issues with it while on our trip.
I would recommend getting the full insurance as many roads outside of the city have loose stone and can easily chip the windshield which happened in our case. That and you do not have to deal with the large hold on you card (what they call Excess and Bond)
When we returned the People Mover (Van for those in the US), it only took a few minutes to check the vehicle in and the van to take us to the departure terminal was already there so we were taken right off to the terminal.
Despite the initial problems, I would still recommend this company due to the value for the service. The next closest competitor was at least $ 300 more and that was a similar service to Ace. If you went with the name brand agencies I would have spent over $ 1000 more.

When our friends were over from Europe we had to deal with these guys a lot more than we should have had to. Now I just want to say straight up that none of my comments on this review should reflect on the city branch at all because the people there are absolutely lovely. Nope, this one star review is just for the airport branch. From start to finish this branch made the process of renting a car very difficult. The actual booking was fine, when they picked up the car it was fine, but when the car was found to have mechanical problems, this was not fine. When I called them to tell them the problems we were having, they were incredibly rude and told me they couldn’t help me because they didn’t have a similar car available to swap it with. So we decided to just turn up to see if we could talk to the manager. Turns out they had a similar car waiting there! Then when we told them the problem, they blamed our driving for the problems we were having, which was absolutely ridiculous. Then when they drove it and realised it wasn’t us they finally gave us the new car. But then our friend left his sunglasses in the old car (which was his fault) but instead of being helpful they told him it was his fault and acted like they didn’t care. He had to really push them to call the other people who had the car. Then when they drove to the South Island they found mechanical problems with this car too! And it had to go into the Ace garage in Queenstown to get them fixed. What a nightmare. Never again.