Crowne Plaza Auckland

Great stay and very friendly staff. On our way to the hotel, we were ripped off by our cab driver who took the long way around town to get us to the hotel. We took down all the cab information and brought it to the attention of the concierge. Corrina at the desk took it upon herself to call the cab company on our behalf to file a complaint.
When were returned to the hotel after a short walk around the city, she informed us that she was unable to get us any kind of refund but had spoken with the cab company who stated that they were not proud of what happened. She then went above and beyond any expectations and arranged return travel back to the airport for us free of charge. We were blown away by this. Sadly we were leaving town on a cruise ship and were not in need of the return trip to the airport.
After Corrina learned of our travel plans she arranged an alternate amenity for us at the hotel for which we are grateful. We never expected anything from her in the first place as being overcharged was not her fault or the fault of the hotel in the first place. Thank you again Crown Plaza and Corrina for taking exceptional care of us on our journey!

What an unexpected pleasure to stay here.
I’m a little tardy in preparing this review, as my wife and I enjoyed our six night visit this past June.
I travel extensively, primarily in the U.S., but also quite a bit internationally, and yet I have typically only sought to stay at the top tier InterContinental within the IHG Group, in addition to various other international chain brands. However, as a result of this most positive experience, I have now included Crowne Plaza hotels as part of my regular consideration.
The service extended to me both before check-​in, and then during my visit was exemplary on all accounts. Prior to arrival, I had extensive email communication with the concierge and bell desk to arrange for an international UPS delivery. And, they scheduled much needed hair salon appointments and other personal services for both my wife and me for our first day in Auckland.
Being a Platinum member within the IHG brand, reception extended the courtesy of a generous room upgrade. And throughout our visit, as one expects (but frequently doesn’t get), staff was friendly and most accommodating in dining room, lounge areas and reception.
We definitely look forward to returning to this property in Auckland!!!

Great staff and amazing service from everyone. From the front desk to the bar staff everyone was keen to help. Hope to be back soon

Stayed here for one night after the long-​haul from the US to NZ. Great location in Auckland and easy to get to with the $ 16NZ airport bus. We arrived a bit before 8am and they let us have the room early (I know this isn’t always possible, but it was definitely nice of them to be accommodating when the room is available). Showers are good, bed was comfy — it’s a good place to recharge after a long day’s travel.

Dead center of Downtown Auckland, great amenities and international breakfast, and easy access to transportation.
If you want to do the infamous Skyjump, it’s right across the street from this hotel.
Service is ABSOLUTELY fabulous and for a first-​timer in NZ and for my family not having spent too much, it was a good deal!