Resene Newmarket

Conveniently located in Newmarket with a good range of colours. Staff were very helpful and pleasant. They deserve credit for trying, not a whole lot of abuse from ugly rude foreigners. If you believe they are not able to help, then keep your money and shop somewhere else.

After wasting a bus trip based on the recommendation off a previous Resene location, all I encountered at this Resene store location was unprofessional excuses and INCOMPETENCE!
I needed a color-​matching to a sample I brought with me, and the color-​matcher ’”professional” on hand, named Andrew, was incapable of being able to help me. Apparently, Resene is NOT well-​equipped or capable of meeting customer needs at anytime of the day. Their lights are not well-​calibrated and apparently they rely on sunlight for optimum results. My, how ancient! In the United States — where I’m proudly from — color-​matching paint is NEVER an issue at places like Home Depot or other paint retailers. But New Zealand continues to struggle without success to catch-​up with the 21^st century! And today made me realize I can NEVER count on most New Zealand services to be prompt, efficient, or satisfactory to any degree!
As Andrew rambled on about the poor quality of surrounding light, I just stood there dumb-​founded realizing I was, yet, encountering another Kiwi excusing himself from being in any form effectual with his job. Without any further acknowledging of him, I just turned-​around and left. His incompetence couldn’t even halt me half-​way to exclaim some other resolution to my issue. Truly, what POOR customer service!
Ladies and gentlemen…
HR professionals of the world:
This is the so-​called illustrious «Kiwi Experience» New Zealand employers expect of their native employees, and if you as a foreigner living in New Zealand don’t possess these «qualifications,» consider yourself excessively unemployed! «Kiwi Experience» expects you practice effectively: Laziness, incompetence, excuses, lack of fore-​sight, not being proactive, thinking squarely and never outside of the box, quitting on customer service before even trying, and volley-​balling customers from one salesperson to another in order to avoid — that’s right — working.
Avoid this Resene store. If not, avoid all of them!

You may not believe me when I say this, but I was a commercial painter for a while painting things like factories and houses. This Resene was where I would always come for supplies because they have really good options available for tradesmen. My boss just set up an account with them so that if I ever needed anything specific for a job I would just be able to go in and get it and put it on the account rather than paying for it myself then trying to deal with the hassle of a payback and receipts etc. They have a large range of products, especially brushes and rollers but my favourite thing here is their commercial paint mixer. All paint no matter what colour it is starts off as white. They then add pigments to this white and vigorously mix it up in the machine, it is so cool to watch and the result is a beautifully coloured smooth paint. The quality of Resene paint is incredible I can see why it is the most popular choice for New Zealanders. They have parking right outside so it’s really easy to pop in and out, especially if you are on the clock!