Burger & Beer Joint

We like the food. A lot of beer to choose from. Excellent playlist. We are regulars. Specially when there are sales!

The burgers are good but 3 out of 3 visits the service has been excessively slow! And half full!! The problem is the kitchen!!! Not equipped for the size of the restaurant or even close!!! Please do something about it!

The restaurant is located in a luxurious mall but the service lacks such qualities. Waiter didn’t know the specials when asked. When I showed her the website showing the specials, she acknowledged it but indicated that she didn’t know why it said draft beers as those were not included. The place didn’t have certain buns for the hamburgers. In addition, the charge for switching certain things is exaggerated. It’s simply better to just order another side than to switch it. She didn’t pass through our table regularly so we finished eating all of our food and had to ask another waiter to call her for us to have something to drink when the restaurant was clearly empty. Even the other waiter didn’t know the options to make the mojitos. Moreover, this restaurant lacks good servers to provide a good experience. It has the potential but lacks motivation. The time for the food to arrive was adequate and no errors were made in such.

Had several choices that made deciding on lunch difficult. Finally decided to try the Sympathy for the Devil burger. Could not be more pleased. Just the right choice. The flavor was excellent with a nice spicy kick. Enjoyed the patio also. Definitely going to cone back.

We had the Symphony for the Devil burger and a fish sandwich. Next time I’ll just get the spicy Symphony for the Devil burger as anything else is a waste of stomach space.
Oh, the Pig in the Bucket appetizer was also excellent. A bucket of bacon with syrup to sip it in. What could be wrong with that plan?

I wanted this restaurant to be an answer to my burger needs. It had the makings of promise and cheeseburger paradise. I wish I could say that the food was «mind blowing» or adequate. The reality is far more underwhelming. My wife and I ordered our food and waited almost 2 hours. We watched others be seated, have orders taken and eventually served, our waiter would assure us once in this time frame that out food was «coming» In the end we left not only lacking tasty burgers but also our patience.
The reality is; there was less an four tables seated in this establishment. I will never revisit this place.

Great burgers and good place. Located in mall of san juan a very expensive place. I am a burger lover and This place is one of my favorites. I tried the turkey burgrs with fries and It was really good. Nice staff and the place is beautiful.

The wagyu beef is very good… but I’m paying more than what I’m getting. I ordered a side of onion rings for $ 4.99 and got literally 3 onion rings.

Eagerly waited for my burgers. The kitchen lost the order. Epic Fail! Only good thing was the bartender Yesenia. Very humble and great service! Treated me and the wife with respect and apologized for the mistake. It was clearly not her fault. One of the kitchen employees came out with an order and went customer by customer to see who it belonged to. He should have gone straight to Yesenia (who knows who ordered what!) and get her guidance.

They told me i had to wait one hour for food when the restaurant was not even half full. Went to the bar. Waited 15 minutes for the bartender to appear and take our order. Had to leave.

Slow service and mediocre food. They have an extensive list of tap beers, but seem to be out of most of them. Ok kids’ menu and very expensive burger menu.

For starters the burgers are just okay. They taste pretty good but not great. If you don’t mind waiting to drop cash on a mediocre burger, this place is ok. Otherwise, the wait was exceedingly long for the number of patrons, the staff nice but disorganized, our order was messed up a couple of times, and seemed to have insufficient ketchup bottles to cover their ample territory.
I arrived with my friend and were a bit lost as to where we were to sit. They have an indoor space, an outdoor space, and an outdoor bar. It took a while to realize that they were all the «same» restaurant but you each section has a different waiting list so you can’t ask for the first table inside or outside, you have to find someone and tell them where you would like to sit and without writing anything down they are supposed to remember who came when and who is in what party. It took a while for them to finally clear the table (there was an empty 2 person table when we arrived but they told us they needed 20 minutes to get it ready!). Once we sat down they almost immediately brought us some onion rings and thought «wow they’re making up for things quite well» but they were for the table next to us. It wasn’t a big deal except we had to wait some more time for the menus and before that an employee (not our waiter) came to talk to us (no menus in hand). Clarified that The Mall of San Juan is in San Juan (on the other side of the lagoon) and let us know about the many other wonderful restaurants at The Mall. It was a bit strange that before we had even received our menus a restaurant employee was trying to sell us on a different restaurant rather than recommending their own food.
Menu came along and everything pretty much starts at $ 14 – 15 for a non beef patty up to $ 20+ for supposedly wagyu beef, and some more «exotic» choices like ahi tuna and bison. A plain 6 oz beef burger will run you up $ 12 but without fries, sauces, or a side. Most of the burger options are a half pound but seemed a bit on the meager side. The signature burgers should all come with a side of fries (skinny or duck fat fries) and tomato, onions, lettuce, and a pickle spear.
I ordered the wild thing bison burger and my friend ordered the turkey burger. I ordered mine medium, my friend wanted to switch the onion bun for a sesame bun. There was no turkey so they offered to sub chicken. There was no sesame bun either so she asked for a brioche instead. My burger came well done, no pickle, and with the saddest lettuce leaf I have ever seen. My friend’s burger came with the onion bun she had tried to switch and no veggie toppings or pickle for her burger. And there was that weird thing where there was no ketchup, the table next to us gave us their ketchup, and the waiters spent all evening trying to recover it.
I liked both the skinny fries and the duck fat fries. The burger flavor mix was ok but I basically went for the only bleu cheese burger which was the bison one and I think for bison I would have preferred a cheese that’s not so over powering. But alas, building a burger is more expensive than picking from the list.

Hoy fui al Mall of San Juan algo en específico q venden solo allí y con eso terminaba mis regalos. En la tienda me dijeron q si lonquería empacar tenía q esperar pq había una lista de personas a empacar y le dije a mi Magda y a Ana q fueramos a almorzar algo en lo q empacaban pq yo no habïa desayunado.
Fuimos sl Burguer & Beer y fue un desastre. El lugar vacío y tardaron una hora en traer tres hamburguers. Cuando lo traen no dicen nada y se le tuvo q decir al mesero «se les olvidó la ensalada a los hamburguers» y lo q contestan es q no han picado todavía las lechugas y los tomates. Mi hija pide salsa de BBQ y tampoco había.
Ya era mas tarde q el
Medio día ¿Como q no han picado todavíà la lechuga y el tomate? Tampoco entiendo q si quiero la ensalada no pudieran picar un poquito para nosotros. En fin un desastre.
Le dije al mesero q en un restaurante caro como ese (pq un hamberguer a $ 16.00 es caro), lo q ello venden es servicio. Si no lo pueden dar que recojan y cierren pq no van a durar.

Don’t go if you’re hungry or on limited time. Went about an hour after they opened on a Sunday, it wasn’t too busy. We were seated promptly and enjoyed the view. Tried to order a Bloody Mary but was told that they ran out. Ok no worries, just a beer then. Ordered our appetizer and burger. After close to 2 hours there was no sign of our food and no update from our waiter. A couple of tables that were seated way after us received their burgers. When we asked about our meal we were simply told «it’s coming». Unfortunately we were pretty hungry at that point, so we just decided to leave. So one star because the menu looked good but we didn’t get a chance to try anything.

Great addition to Mall of San Juan! Heard about B&B Joint’d burgers and I had to try it out. Visited on Friday during lunch hour and was told we had to wait about 20 min to be sat. We checked out the nice seating area outside the restaurant which happens to have a outdoor stage and live music during the evenings. I’m not sure what nights, but I did hear a band playing on a Saturday night. Pretty perfect spot to enjoy some live music with a craft beer from the outdoor bar.
Once we were texted that the table was ready we were promptly sat. I was surprised at the dining room size of the restaurant. I thought it would be a little bigger so I can’t imagine how long the wait must be when it gets really busy. Our server was really friendly. Menu had plenty of choices, which made it hard to pick. I ended up building my own burger. ½ a pound seems to be the standard size but you can opt for a 6oz patty like me. They had turkey, veggie, and bison burgers available (maybe even more, just can’t remember). Plenty of breads and toppings to choose from as well as sides. I am obsessed with skinny fries so I chose those. They had all sorts of french fry options (even mushroom fries). Only thing missing was curly fries. Why are they so darn hard to find? We didn’t wait too long for our food. My burger looked amazing when it came out and it even had the B&B logo stamped on to the top bun for extra presentation. Cooked to perfection, I devoured my burger and fries. It was amazing. No desserts for us since we were so full but they did have some fun options like fried oreos. Great experience overall. Had two managers stop by and ask how everything was. They’ve been doing a great job with this place. Can’t wait to go back.

4 stars due to food quality and taste. Not a 5 stars due to the extremely noisy environment. Music too high competing with people and kids shouting out loud.

Had the Mustang Sally, Wild Thing, and Thunderstruck (not on the menu, a daily special). Duck fat fries came very hot, great taste! The red onion jam on the Mustang Sally gives it a good touch of sweetness. Also enjoyed parsley and roasted garlic aioli sauce. My boyfriend loved the bison burger on the Wild Thing, said it was succulent. Tried the Surfin’ U.S.A. too, not really our thing since both the lobster and the mahi mahi are warm to cold. Overall great ambiance, both the outdoor and indoor areas. There is a stage outdoors for live bands. Good for groups. Extensive variety of beer. Will be returning!

I won’t waste my time or money in this high end burger joint. Ordered duck fries (French fries drenched in duck oil) had to return them. Ordered thick applewood smoke bacon with maple syrup. We also had to return them, it was more like gummy worms with syrup. Ordered 6oz burger medium it was given to me medium rare. Bucket of fries were overcooked. Service was not great, waitress took another table’s order before ours then she was MIA for awhile, no silverware. I don’t mind paying $ 25 for a burger but make it worth the experience and cook the products correctly!!!

Horrible service, rude bar tender, we waited for 10 min and no one welcomed us. Another party who got there after us, got acknowledged and sat first. We ended up leaving.

Slowest service ever. Apparently is quicker to cook an entire pig and two turkeys than to cook a burger. Very very very slow for a burger place. After waiting for more than an hour for a burger an appetizer they told us that the entire order will come all together. That’s totally unacceptable, who would want to eat the appetizer as a side. Worst experience ever. Better go to El Hamburger in Old San Juan and support the locals.

We were promptly seated and our waitress was helpful and attentive. We sat out in the terrace, very nicely decorated area, cool vibe, and great vistas. I had the chopped salad (marinated Mediterranean veggies, feta cheese, watercress and romaine lettuce with green goddess dressing). This was a pretty tasty treat. My son had the Thunder Road burger. He is kind of stickler for great burgers and here he was pleasantly surprised. He loved this ½ burger topped with thick sliced applewood smoke bacon and bourbon barbecue sauce, served on a sesame bun and skinny fries. He truly enjoyed this patty.