Yelo Spa

Customer service was fantastic. The atmosphere is pleasant and the massage was top notch. I wish I’d started my vacation here instead of ending it.

Called and booked an appointment for three for mani/pedi’s. We arrive and the receptionist says they just booked mani’s. They say they have to rearrange their schedule. We wait an entire half hour before a woman comes out and says she will take one of us so I go in and leave my friends outside. I walk into an incredibly cramped room where they have a long bar that doubles as a blow out bar and nail table. They tell me to sit down and I had to remove hair and cookie crumbs from the chair. About a foot away from me, a stylist is blowing out a girl’s hair as like three kids crawl around on her lap. It’s dirty, it’s cramped, and the guy is literally bumping into me and I can feel the heat on my skin as he works. I’m just… shocked. My talking to my manicurist between a tiny space between hanging mirrors. I tell her to please shorten my long nails a bit and watch in horror as she pulls out a dull nail clipper and just destroys my nails. Cuts them down to nubs. The nail pieces are flying around and she just brushes them on the dirty floor. Why the hell are you cutting my nails and not filing? I just pull my hand back and say «this isn’t working for me.» There is one other person doing nails and it occurs to me that if they are planning on doing the service for all three of us that it is going to take forever and it’s just an allll around awful, dirty, cramped, non-​relaxing experience. I have a $ 60 gift certificate there and I still wouldn’t sit and let them do my nails. I walked out with jagged, jacked up nails and went to Maribela Beauty on Ashford and got a great relaxing mani pedi with my friends. No dirty hair in my seat or hot blow dryer in my ear. I have no idea what to do with this certificate. Guy at the front desk couldn’t tell me if I could change it to a massage or something else. Maybe other services are ok but the manicures are a huge DO NOT. I was even going to buy a gift certificate for a co-​worker and I’m not sure I even ever want to go back. Just awful.

Stay away!!!
Such a disappointment. Booked massages as a surprise for the bf, wish I would have scheduled parasailing, snorkeling, or just drinking on the beach!
It is kind of hidden I believe it was on the third floor of the hotel. We had to drive around the parking garage for quite a while to finally get a spot, so by the time we got up to the spa we were about 5 min late.
They took about 10 min to get us both back (and there are NO couples massages :()
I had a terrible massage. She did not got the entire hour (not even close) and did not even have me turn over.
The bf said his was equally uncomfortable and forgettable, we both actually could not wait to get out of there as we felt that it wasted valuable vacation time. Really wish that I would have surprised him and spent my money elsewhere.

This place is everything and I wish there was one in Philadelphia. My masseuse Jose was amazing. The steam and salt water were perfect. Great deal

I scheduled a 9 am appointment. When I arrived at 9 am it was shut and the it didn’t open until 9:20. After it opened they said the person was going to cut my hair wasn’t going to come in today.

I wanted a waxing appointment and so I called in and they said they had a 12pm available. I asked if 11:30am would be better and they said sure. They lied. I got there at 11:30 and they made me wait 30 mins for the 12pm appointment anyways. They kept giving me excuses like «she is setting up the room», «8 more minutes for the wax to warm up. It’s taking longer than usual». What it really was, 2 mins till 12pm, the actual worker walks into work for guess what? Her 12pm shift!
Look guys, I know Puerto Rico runs a little slower, I get it. I’m from California, I got chill. But don’t tell me you’re ready for me at 11:30am when you’re not. I don’t like to be manipulated to come into your business when you can’t serve me when I need you to.
During the waxing session, the girl was nice enough but did such a poor job of cleaning off excess wax. I found myself going through their crap to find ways to clean off a chunk of wax. Seriously? First, they make me wait and then do a rush job. Not acceptable.
Then I go to pay and they apologetically give me 15% off of an overpriced $ 50 for a bikini wax. Then have the gall to ask me to tip 18%. *sigh… I tipped her 10% because I’m not a monster. Just a very disappointed and pissed off customer.

After a few days here in Puerto Rico, I surprised my wife w/​a day at Yelo Spa. We ran into the owners in the elevator & was greeted very warmly. From the moment that we entered, we were greeted & attended by a great host. This locations attention to detail & courteous service was excellent. I definitely recommend this spa & we will definitely be back the next time we return to Puerto Rico!!!

I decided to surprise my boyfriend with a visit to this spa the evening we arrived in San Juan. I spoke to someone on the phone just an hour before we arrived to check for availability. They were nice and informwd us of the complimentarh wet room facilities that we were more than welcome to use before or after massages. My bf was pleaseantly surprised by the wetroom and the general soa setting: amazing mood lighting and great service which provided flipflops warmed robes, flavored water, etc. Staff was very attentive. We really enjoyed the wet room and that got us relaxing before the massage.
Now I would love to give this a full 5 stars but my bf thought the massage was great but not the best he has ever had. But on the whole, the combined experience was tier 1! Dont forget to use help for a discount!

Holy moly!!!
This is one of those time when I suspect if the reviews are rigged or that we were unlucky!
The 2 $/​min massage was crap. I get massages all the time and know what a great, good or a terrible massage is. This was one where the masseuse had no clue what she was doing.
Asked for a deep tissue massage, thank god I requested 60 min and to extend it for another 30 min if it was good. I stopped it at 40 min and the remainder 20 min was hell!
No technique!!! Holding a leg for 10
Min is not deep tissue massage. She kept tickling my fingers each finger for a full minute in the name of massage. At the end of it I felt my fingers will crawl out of my body out of boredom and irritation. This is not the first time I have had such terrible luck, but man at least Unilocal did not misguide me so much before. My wife too had a terrible experience!
Run from this place

My wife and I both went to Yelo Spa when we were on vacation in Puerto Rico in early November 2015. We had looked at a number of options in the area, but we found a Unilocal promotion that also gave us free access to their wet room with our massages so we thought we would give it a shot.
As other reviewers have mentioned, the spa is very modern and comfortable. We both had 60 minutes massages, which were excellent. They use a zero gravity table that I hadn’t seen before. When you are on your back in the massage it leans you back to where it gives you a weightless feeling. After the massages we went into the wet room for about an hour, where they have a salt water pool, hot/​cold showers, and a steam room.
Overall we were very happy with our experience at Yelo Spa and would head back there next time we are in Puerto Rico. If you are considering Yelo Spa vs. the overpriced services as the local hotels and resorts I would definitely recommend choosing Yelo Spa.

Came in today to get a 30 min facial and a 30 min massage.
Ive been to plenty of spas and my favorite still has to be Burke Williams in Southern California. This place is definitely not like the other spas I’ve been to. It’s modern… Staff is accommodating and friendly. Locker room is quite small. My facial, even though the lady who helped me was quite nice was disappointing. A facial to me even when it’s a 30 min facial would include cleanse, extraction and mask. What I got was a quick cleanse. 2 mask and a foot/​hand massage. It was something I could’ve done myself at home. I tried to ask the lady but her English wasn’t good and my Spanish was not good either. So I just let it go. 60 dollars down the drain.
Massage: I asked for deep tissue and I got pretty much a relaxing massage. The pressure was definitely not what I’m used to but I didn’t say anything because even though I wished she could dig into my knots, I felt relaxed. I enjoyed it. Not the worst but definitely not the best massage I’ve had.
Wet areas is decent. Salt water pool is sized of a jacuzzi. Steam room is nice and the shower. I can’t imagine when it’s busy… That wet area could be really tight.
So this place didnt blow my mind.

The staff was excellent.
The locker area was small, though.
Good body massage.
We came at a slow time, so we had the wet area all to ourselves, which was good.
They validate parking.
I would come back again.

This spa is absolutely amazing. It is very modern and the staff is very friendly. My therapist was fantastic, and she was incredibly knowledgeable about the body and my needs. They had a whole array of products for sale in addition to their services. The locker rooms were nice and well stocked. I didn’t use the wet area but I hear it’s really cool!
FYI– The spa is located inside gallery plaza hotel (next to doubletree) in the 5^th or 6^th floor. The GPS on here is incorrect.

This is one expensive spa but well worth it with the salt water pool and sauna.
We did a 30 minute massage and checkin to get the Unilocal deal at the time which was free entry to use the salt water pool, 3 varieties of rain water, and the steaming sauna.
Best part I told my masseuse my neck and upper back was hurting so he just focused on those areas.

Para mi mas que un trabajo es vida, mente y cuerpo sano, hoy lo comprobé por primera vez gracias a que me estaba dando un servicio de limpieza profunda en la cara con la Dra. Esther, fue magnifico, a pesar de que son mis compañeros de trabajo me trataron como un rey Jean Carlos, Andrea y Esther la atención fue excelente y la cara me quedo (flawless) ahora si ready para mi cumpleaños gracias al mejor Spa de PR Yelo Spa San Juan.

Before I came, I checked out Unilocal and used the free wet spa deal. The wet spa is incredible. A giant room with a sauna, rain showers, and a salt pool which mimics the Dead Sea. It’s better than any spa experience I’ve ever had and I didn’t even get a massage or facial.
I got a pedicure with Cynthia and it was the best pedicure I’ve ever had. She paid great attention to my gross winter feet. I left with brand new feet. Wish I could come here monthly!

AMAZING EXPERIENCE!
I wanted to find a place to spend my grandmother’s 88^th birthday and something special for my aunt with Alzheimer’s. I called two days before and they were extremely accommodating to my request of having them enjoy a facial, massage, mani, pedi, and blow out! The gentleman on the phone was so nice! I had the appointment confirmation in my email within minutes!
The ambiance is beautiful and relaxing. Everything you ever want for a spa experience. Everything is so clean and they pay attention to every single detail and I love it! They gave my aunt and grandmother extra special care and I SO appreciate it!!!
For me, I had a massage with Dawn and a body scrub with Tatiana and they were phenomenal. Tatiana was so helpful and did a great job! Dawn worked the kinks around my head and shoulders. The best massage I have ever had! Hands down! I will definitely be back!
Downside:
The young lady that did my aunts hair did not know what she was going and it was obvious! The good thing, her hair is clean but her blow out was not up to par. Everyone else in the salon area was on top of their client’s hair except for her. She looked lost and thought hairspray was going to fix it. BUT that did not dampen our experience and I will still give it 5 stars. Just go with one of the male hair dressers to be safe!
Please come by whenever you’re in the area! Easy to book online and the staff is great!

Omg, words cannot possibly describe how much I love this spa. It is definitely in my top five. No, make that top 3.
You start off in a modern yet mellow lounge where you use an IPAD to fill out your personal deets. Then you are given a beverage and lead to the locker room, where you can change into your robe (and bathing suit if you are just using the water facilities.) I paid for a 20 minute massage — it’s $ 2 a minute so you can tailor your massage to your budget. However I received a few bonus minutes free of charge. Don’t expect that every time but I had to mention it because I was blown away. Not only that but the massage was both gentle and firm, and for once I really actually felt relaxed afterward, not sore or feeling like they just rubbed my skin, not my muscles.
Then I changed into my bad thing suit and went to the water area. The steam room cleared up my lungs and the variable temperature rainfall showers were invigorating. But last was the salt water pool — aka the floatarium. Oh. My. Gawd. I floated in there for nearly an hour, feeling just like a babe in the womb. There is nothing more relaxing, trust me.
Ok, I’m from NYC, so I’ve experienced a lot of spas, but this one is the highest value for the money I have ever been to. (And in NYC you can get both a mani and a pedi for $ 17.) but I would vote for this place every time. Too bad I don’t live here, I’d be coming every week. Both thumbs and both big toes up!!! :)

Su diseño y ambiente brindan un nivel de relajación fuera de la norma, exporta la vida cotidiana a una desconexión total del diario vivir. Excelente atención y trato…

Unique Spa! Great service, best massage ever and the hair stylist Gilbert Gonzalez is the best. You won’t regret it.

Awesome, awesome experience.
Took my guy here for his birthday — we initially called for couples massage but the receptionist highly recommended that we reserve separate rooms. Apparently, the massage «cabins» feature upgraded remote-​controlled beds from Germany while those in the couples room were just ordinary massage beds.
Sold! I’ll take the upgraded beds, thank you very much.
They recommend that you get to the spa 10 minutes early for your first time to fill out intake forms, get the grand tour, change into robes, etc, but we were late. The spa still accommodated us and gave us our full appointments.
My masseuse was Dawn who was exceptionally strong. Not only did she get all of my knots out, but she also taught me some great stretches for my forward-​rolling shoulders.
The best part of our experience was the wet areas — all coed which was fab because my fiancé and I got to enjoy them together. They have a floatarium which is essentially a subtle replica of the Dead Sea; 40,000 salt particles keep guests afloat in warm water.
After the floatarium, we proceeded to the three temperature rainfall shower. This is set up like a tunnel which is sensor-​activated, so the water of varying temperatures turns on as you walk through. Loved this, but lingered especially long in the middle where the hot water hangs out. ;)
Then, we journeyed to the steam room which felt amazing after a long weekend of vacation-​drinking.
Overall, this spa offered a unique and relaxing atmosphere with amenities I’ve never seen anywhere else.

Frazzled– It was inevitable. After months of planning and preparing for our destination wedding — we were burnt out. We were running around San Juan preparing for our wedding last week and we were exhausted –between navigating traffic while picking up family and getting the paperwork at the courthouse completed– my fiancé (now husband) and I were spent. Traveling from Las Vegas to San Juan is a chore on it’s own with the 4 hour time difference.
We stayed at the Double Tree in San Juan (very nice hotel) and we were looking for a place that could do a blowout of my hair before we left for our early afternoon wedding. A quick review of Unilocal showed us the way to this little hidden gem. We immediately scurried over to scope it out last Friday evening. We were in desperate for some ZEN in our lives. We took the elevator up in the central plaza to the 5^th floor and were greeted by a friendly Yelo host. The Yelo Spa facility was immedialty impressive. It was very beautiful and modern. The host showed us the ropes of the spa and took us on a brief tour to let us take a peek at the spa before we committed. She advised us it would be $ 25.00 a piece per hour to enjoy the «wet areas» — which included their float pool, steam/​dry saunas, and rain showers. After looking around we were sold. We went back to the hotel changed into our swimsuits and returned ready to relax and chill out.
When we returned, we immediately jumped into their salty float pool and relaxed in the tranquil environment. IT WAS AWESOME! It was exactly what we needed to unwind to prepare for the big day. We went towards the end of the night and we literally had the whole place to ourselves. We would run through the rain shower that had Hot-​Mild– and Cold shower heads that are good for detoxing. We spent 10 mins or so in the steam sauna and back into the float pool we went. We splashed around and truly enjoyed every moment we had there. My husband even loved his time in the float pool and we both agreed that this was worth every penny. In fact, we both now want to have a spa day on a regular basis now that we’re back in Vegas! We have to hunt for an amazing float pool like the one the have here.
The following morning I arrived at 9 am to have my hair blown out prior to leaving for the port for our wedding. I can’t remember the name of the girl who did my hair– however– she was great. She washed my hair and round brushed my hair effortlessly and I left with volume and bouncy locks– for only $ 35.00 bucks (without tip). I have long (mid back) thick– curly– frizzy hair and she breezed through my entire head in ³⁰⁄₄₀ mins (including wash time). I was in a time crunch to leave by 9:50 am and was in and out. The blowout bar has their hairdryers hanging from the ceiling and it was an adorable and modern salon.
Our entire spa and salon experience exceeded my expectations. The entire staff was super friendly and went out of their way to make us feel pampered. I will definitely go back the next time I visit San Juan. Come here and Treat Yo Self to a wonderful day of pampering and relaxation. We LOVED every moment we spent here! I even posted a few pics for you to check out :)

Best spa experience I’ve ever had in my life — and I’m a very frequent spa goer/​biz traveler (from LA). I debated quite a bit between Ritz Carlton $ 200 massages and YeloSpa because I’m in YOLO vacation mode. Ha. I was afraid the Ritz treatment would turn out to be a lot of money for a basic massage and wade in a lap pool. After the concierge at our boutique hotel stated that the owners come to YeloSpa I was sold.
1. My massage bed had a ZERO GRAVITY setting! It’s basically like nap city, you guys.
2. Jahira (sorry, can’t spell it right) has magic hands and did a combo deep tissue /​Lomi Lomi treatment that ruled.
3. The massage room looks like Tron or Space Odyssey! O_​O It’s an all white capsule with cool blue lighting and ambient music.
4. After massage, the «Floatarium» aka mini Dead Sea is awesome. You soak and then walk through the hot and cold «rain tunnel» to get the salt off.
5. Blow dry bar attached! What?! I get a $ 35 blow dry for my frizz ball hair after this sweet massage. YUP.
All for less than $ 200. Suck it Ritz! I wish YeloSpa was in LA.