Sorell Hotel Seefeld

Got a Groupon for 90 minute facial here at the beauty salon. CHF 79 instead of 205 seemed like a good deal for deep cleaning, a relaxing facial and décolleté massage including ampoule, a moisturizing mask, hand massage, eyebrow correction, and eyelash/​eyebrow dying. Teresa Stimac is an independent, qualified cosmetologist and esthetician there.
The website had a flyer with English, so I assumed she would speak English. But when I called to make an appointment, we had to use a mix of her poor English and my poor German to communicate. Somehow we muddled through, but it wasn’t pretty.
I showed up early to my appointment, but Teresa was with another customer and wasn’t ready to see me yet. Soon it was time for my appointment… and she still wasn’t ready. 10 minutes later… and she STILL wasn’t ready. :(I went up to the hotel front desk to inquire, but they told me that they had nothing to do with the beauty salon and I just had to wait.
I think after about 15 minutes, Teresa finally came out with the previous customer and ushered me in. I was pretty annoyed because she could have come out earlier to set expectations and at least apologize for running late, instead of making me sit out there fretting for who knows how long. But perhaps it was difficult for her to do that, being a one-​woman show.
Her technique and the products she used were very good. I’ve had quite a few facials in my life, and this was probably one of the best. BUT, the customer service was horrible. Right after she steamed my pores open and was about to do the extraction, someone knocked on the door and she went to answer it. It appeared to be a woman who wanted to buy some product, but instead of making a quick transaction, they launched into a long conversation about which products to buy. How rude!
I must have waited for like 10 or 15 minutes… which was completely unacceptable during a 90 minute facial that already started 15 minutes late. Thank goodness I wasn’t on a tight schedule, or else I would have been completely late to my next appointment.
By the time Teresa came back to me, my skin was already cold and dried up and tight, so the extractions became very uncomfortable. The steaming effects were long gone already.
I wish the service here was better, because her massage techniques were fantastic. After my facial, she asked if I wanted to purchase any product, and normally I would have – because I loved how it felt on my skin – but I was so pissed off at that point that I didn’t buy anything. This is a situation where the poor service completely ruined the experience, and I vowed never come back here again. Such a pity, because I really liked the technique and the products.

Ein Hotel, das man sehr bequem von Flughafen und Hauptbahnhof aus erreichen kann. Der Service ist umfassend flott und freundlich. Es wird auf Qualität gesetzt und das können wir bestätigen. Alles funktioniert wunderbar. Das Zimmer ist übersichtlich und doch harmonisch gestaltet. Etwas irritierend ist für mich allein die Organisation des Frühstücksbüffets. Da fühle ich mich ein wenig wie im Reinstraum, wenn ich etwas greifen möchte. Vielleicht ist das das Alleinstellungsmerkmal. Empfehlen kann ich hier besonders die kleinen Vollkornbrötchen, den Käse, den Ananassaft und den Kaffee.

Feines Rindstartar mit ausgezeichnetem Service!

Angenehmes Hotel mit freundlichem Personal und guten Service jedoch leider kein erkennbares Alleinstellungsmerkmal.
Das Frühstück ist nichts Besonderes, die Zimmer groß, aber unpersönlich. Das Bad war etwas seltsam aufgeteilt (2 Schiebetüren, die zu verschiedenen Seiten des Zimmers führen), aber sehr sauber und neu.
Zimmer in den höheren Etagen (4. und 5.) sind wegen der unten vor dem Haus vorbeifahrenden Tram tendenziell ruhiger. Für sehr lärmempfindliche Gäste jedenfalls keine Empfehlung.
Alles in allem eine runde Sache, ohne besonders hervorzuheben zu sein.