Cathay Pacific

had a tight connection from Manila to SFO through HK seems like a common theme with Cathay. I was impressed that flight attendant moved me as close to exit as possible towards end of flight so I could get off plane asap. Most airlines especially US carriers would say good luck. When I got off plane another Cathay employee escorted me to my connecting gate. We were both running together. Wizzed through check points and made connection. If i didn’t make connection I would have had to wait 12 hours. I’m a fan!

My God Cathay Pacific, what has happened to you?
I took a picture of the «dim-​sum» en route from Hong Kong to Taipei. A bloody disgrace.
This airline used to be way up there in terms of service. Now you are lucky if they walk through the cabin more than once with water offerings.
Not to mention the fact that we were delayed BOTH TIMES. We missed our connector (because the outbound was delayed) and ended up hanging around H.K. airport for 4 hours. Also: Cathay seems to believe that one hour between flights is enough time to connect.
Give me a break. Not as awful as Air Canada … but getting close.

It’s been 4 years since my last trip to HKG. It is usually the airline of choice when I fly to Hong Kong, and this time is no different. What prompted me to write a review of it is because the experience wasn’t as positive as the last 20+ years of traveling with them.
On this particular trip, I flew LAX to HKG, the plane was delayed (not by much), but it was just how discombobulated everything was that made for an excruciating 15+ hr flight. Some of the flight attendants were downright rude to some passengers (not me), but I got a couple of super sweet ones who were just delightful.
The toilets were super gross half way through the flight so I was cringing when I tried to maneuver my way from one toilet to the next. Needless to say, a flight to or from Asia is always this way regardless of airline.
I had some issues when I called their office to get seat assignments, but when I got to the airport the guy who helped me was more than gracious and helpful.
Just a bit sad that it’s not as great as I remembered.

Probably my last flight on Cathay to Hong Kong. I’ve flown about ten trips with them on the LAX to HKG route. The service, beginning with their telephone sales people has become deplorable. Long waits and pushy salesmen on the line. I used to think they were second only to Singapore, no more. The food was the normal, mediocre airline fare, barely edible, so didn’t eat. The flight crew never lifted a hand to keep the restrooms clean. After only a few hours into the flight, the floor and toilet area was wet with urine, and it became considerly worse. The trash bins were overflowing early on and no effort was made to remedy the problem. I contacted Cathay on my return, and received the generic reply, with apologies, saying yes the staff was supposed to tidy up during flights and they would look into it. I flew out on March 21 and returned March 31.

This airline is never on time. If you’re in a time crunch good luck. This airlines serves fish in the plane and then runs out of pasta. If you haven’t ever wanted to go skydiving you will at 40 000 feet in the air now. Currently waiting on the plane now, looks like I’ll be here all night folks. Don’t worry about me, the hard cardboard seats on the plane will cradle me to sleep as the pilot apologizes for the rough landing and the 45 minute delay to even leave their prison in air.
However the attendants to provide extra dinner cookies when asked, though they do have Macadamia nuts in them.

This ticketing office is not there. I tried to purchase a seat with extra legroom. Spent 4 hours on hold, haven’t slept all night waiting for them to pick up the call. No response. Went to this location just to find out it has moved. Result: no seat, late an entire hour for work. I hope I will never ever have to fly this airline again.

Overall, I’m pleased with my experience with Cathay Pacific Airways. The staff is very friendly and the business class seats are comfortable. The food is decent and I enjoy the cheese and fruit selection at the end of the meal service. However, they really need to consider keeping one of the lounges in the Hong Kong airport open 24 hours. I had a 10 hour layover from midnight-​10am and the lounges didn’t open until 5:30am.