JW Marriott Hotel Hong Kong

Great hotel on Hong Kong Island.
Having gold status, we were upgraded to the executive level. The executive lounge is really good — you can essentially eat your dinner there every night if you didn’t want to go out.
For breakfast, if the lounge is busy, they’ll send you downstairs to eat in the JW Café. Now that is a great breakfast. Don’t hesitate to ask if you can eat down there instead (they’ll comp the meal).
Great property in a really good location.

Easily the nicest hotel I’ve ever stayed at and such a treat as a place to unwind, rest and recover after each day of adventures in HK.
My room was huge and immaculate with a fantastic view of the skyline. The housekeeping staff were beyond on point with literally multiple visits throughout the day to keep the place tidy and even lay the breakfast menu on my bed the night before (!). Downstairs, I absolutely loved the fitness center — expansive for a hotel gym with a dumbbell set, kettlebells, cable machine and even TRX straps. Connected to that, the showers, whirlpool and sauna were excellent and I certainly made sure to put them to good use everyday.
Though a number of restaurants were located right in the lobby, the hotel is actually connected to Pacific Place where one can check out Thai Basil (top notch Thai) or hop into the Admiralty subway stop for quick access to wherever around Hong Kong Island or Kowloon.

Although I haven’t travelled much internationally, this was hands down the best hotel I’ve stayed at and at a reasonable price.
The entire staff was very friendly and always willing to help with anything you needed (I mean entire staff — from door greeters to housekeeping to front desk staff to fitness staff); the room was clean and well stocked, not to mention fresh fruit provided in the mornings; fitness area was very large and even had saunas and lockers in the shower room; pool was nice and drinks were even better; concierge lounge was great with good food and helpful people (for us tourists).
Note that I was here as a Marriott Platinum member, but that would only benefit things like the concierge room (maybe fitness?), and a higher level room.
Would hands down recommend this to anyone and would go here again if visiting.
Thanks!

Great service. The rooms need facelift because the bathroom and carpet smell like humidity. Great pool and may restaurants within the hotel. The rewards room for drinks, breakfast and appetizers is nice. I wish they could have a menu. The options are still fine.
The connection to the train station is a long walk but still convenient.

I only got to stay here one night but it was great. Hot tea and fruit were brought to my room upon check in and I had an amazing view of Hong Kong. The staff was also very friendly! JW never disappoints!

If you didn’t already know, I am a resident in Hong Kong. My mum travels to the city quite often, and I am treated to a delicious stay cation whilst she’s in town. She popped over this week and was housed in the JW Marriott. It’s quite a spiffy hotel. Great location. Perfect access in and around town and enough to do if you don’t fancy wandering that far.
The rooms are comfy, and beds divine. I wish their bath was a little bigger, but it didn’t stop me from having a soak and sprinkling in their aromatherapy bath salts. May I say I smelt ever so fresh post-​bath.
We were quite tired last night, so ordered some room service. Beef Char Kway Teow, flavoursome and hit the spot, lobster cakes that were so full of lobster we were impressed, and some crunchy steak fries. Big thumbs up for the food. I’d stay there just to sample more of their room service menu.
Still need to try the pool and spa — next time the mother is in town I know what I’ll do!

I recently stayed at the JW for 5 nights including a conference that was hosted at the property. Overall, it’s a very convenient location with excellent service, however the rooms (at least mine) need renovation.
Upon entering my room I was immediately hit with the stale, damp smell of the moisture within the AC. While the room was immaculately clean with an impressive view, the décor was definitely dated and the ceilings seemed low. The architecture of the hotel gives most rooms a triangular window which gives the impression of a corner room. So I imagine most other rooms share the impressive views. Modernization is needed however, with more conveniently located outlets for cellphone and PC charging, and 110 volts.
Housekeeping was stupendous. They always had a fresh supply of fruits and water bottles in my room, and cleaned my room several times a day including bed time service.
Front desk reception was stellar. The girl who greeted me was friendly, warm, and even personally walked me to the elevators.
All the food choices here are top notch. The tea shop/​food bar at the main level is a perfect open space to host meetings, relax with a newspaper, or enjoy a hearty meal. It’s the pulse of the property. Equally inviting are the steakhouse and café that serves one of the most amazing breakfast buffets I’ve ever had.
The pool area is nice. The fitness center is also equipped with the latest Fitness machines, however being situated in the basement it seems you are sweating in a dungeon. Would be nice to brighten up the place.
But most importantly the JW is perfectly located in a central location for business and recreation. It’s a short walk to Wan Chai. And one level below is the Pacific Place mall that takes you to the Admiralty MTR station. One stop away is Central HK, the main business district.
Next door is the Conrad and Shangri-​La — both of which I’d like to try in the future.
Overall I take away one star due to the need to renovate some rooms, but the JW is a top notch place to spend your time in a wonderful city.

We stayed in the JW this past weekend and were blown away by the outstanding hospitality and how far out of their way the staff went to make our stay special.
Special acknowledgement to Suki and the front desk staff, who treated us like we were their most important customers.
And since it was our first time to Hong Kong, we relied heavily on the concierge for directions, recommendations, and other help. Benjamin and everyone else took great care of us and steered us in the right direction.
Our room had an amazing view of the harbor; the hotel has outstanding access to most local activities, and the quality of the room matched the great service. The hotel is walkable to Wan Choi and Central, and if you didn’t want to walk, there is a MTR (subway) stop in the basement!
We will definitely stay here again — thanks to the staff for a great weekend.

This is the big brother to the Courtyard Marriott. It needs a face lift. I started coming to this hotel in 2002. I lived on the Club floor for many weeks and this was my go to hotel as it was within our company’s rate policy. Then I lived in the residence which they managed (before it was turned into another upscale hotel The Upper House) next door.
The rooms now have a damp smell, the ones that haven’t been renovated. The dark green carpets are dingy in places. But the rooms are very generous, the service is excellent. The Club lounge buffet cocktail, breakfast and all day snacks the bomb! You save on your food budget just getting your 3 squares from the lounge + booze during cocktail.
The hotel has several restaurants, and the bar downstairs on the lobby floor has a band on the weekends.
This hotel is usually a conference destination so check before you book as the hotel then gets crowded.
There’s a pool upstairs that’s great, with 2 restaurants there. On the weekends a lot of local expats go up there and hang out.
The views from the room are gorgeous.
The hotel is also part of the Pacific Place shopping mall. The Mall connects 3 hotels together and if you walk from one end of the mall to the other end, you are at the beginning of Central. It’s very convenient. The subway station Admiralty puts you door to door to the JW Marriott.
This is a super hotel, but it is getting old. I’d still go there but with their rates, you have to pause as there’s so many other hotels. I won’t cry if I have to go back, but I’d probably take a rate comparison with other hotels.

This is one of my all time favorite Marriott properties.
Unbeatable location, amazing service, and probably the best concierge lounge of any Marriott I have ever stayed at.

Stayed here when I was in Hong Kong for 5 days. JW Marriott Hong Kong is located in Hong Kong island in the same vicinity as Conrad and Shangri-​La above the Pacific Place.
Basically the hotel was linked to the mall and to the Admiralty Mass Transit Railway station. Excellent location and easily access to the public transportation. Service is top-​notch and I love how there was a complimentary shuttle from one of the subway station to the hotel. Every staff in the hotel speaks excellent English. Of cos even if they do not, I can easily communicate with anyone in Cantonese.
The room was spacious and I had an amazing view from my room. Bed was so comfortable too. The hotel is definitely comparable to my favorite hotels in the world– St Regis Rome and Conrad Tokyo.
Highly recommend anyone to stay at the JW Marriott Hong Kong if they plan to visit either on business or leisure trip!

Beautiful hotel in prime Central Hong Kong.
The JW Marriott connects to première luxury shopping (a posh mall with Louis Vuitton, Prada, etc) is literally part of the hotel. It’s also a quick walk to great food and bars in lan kwai fong (a super fun, albeit touristy, area of HK).
All in all, you can’t find a better location. It’s also a very tall building, so chances are you’ll have a killer view from every room.
I only passed through the hotel while shopping and stopped in for a drink in one of the lobby bars. My glass of wine was on the pricey side ($ 14) and comparable to what you’d pay for a drink at a swanky hotel in the US. They supply you with complimentary bar snacks, and of course, excellent service.
If I had the funds I’d definitely consider JW Marriott for my next visit, and if nothing else, a trip to the bar.

Not a cheap place to lay your head (even with points) but you’ll love doing it.
We only had two nights at the JW and I wish we’d had more.
Everything about the this hotel highlights the brand. Check in is smooth, the rooms are amazing, the fitness center and executive lounge jaw dropping.
If you can, treat yourself at the JW

Before I relocated to Hong Kong I stayed a long time at JW Marriott. I have to be honest: I love it! The JW Marriott Hotel Hong Kong offers an ideal location set atop the world-​famous Pacific Place. The hotel located in the heart of Hong Kong with direct access to/​from Admiralty Mass Transit Railway (MTR). This hotel offers complimentary internet for all guestrooms and meeting facilities. Direct access to over 150 shops, restaurants and cineplex in Pacific Place shopping mall. The guestrooms boast breathtaking views, contemporary furnishings and for sure luxurious bedding.
The people are friendly, hands on, the breakfast is great, lunch and also dinner are brilliant, the service is more than perfect!
My room was great, the maid was very clean and friendly. My bathroom was excellent. I had a shower and also a bath tup.
I used also the cleaning service. My clothes was back very quickly. The technical equipment in my room was also great. Everything was from Bang & Olufsen.
On sunday you can use the brunch buffet. A reservation is needed!
The spa area is also recommendable. I got massages and was in heaven ;-).
All in all: a perfect location for tourists and business people.
Enjoy this great hotel, the perfect service and the great location! I miss my adopted region…

I stayed at the JW Marriott Hong Kong for three nights in August 2011 while traveling for work. The hotel’s location is absolutely perfect for exploring the city, as you can walk most anywhere of interest on Hong Kong Island or take the subway across the harbor to Kowloon. The hotel itself is more or less what you would expect — fancy expansive lobby, expensive (but good) restaurant and bar options, and comfortable rooms (if a bit small). My one complaint is that my room (~halfway up the tower on the East side) had an odd musty smell to it. Not overwhelming, but I just could never quite get used to it. That said, I had an amazing stay and would certainly recommend the JW to anyone traveling to Hong Kong.

The Marriott Hotel Café’s been offering buffet lunch and dinner since I could remember. Seems like any hotel from 2 – 5 Stars have to somehow provide a buffet setup. This is probably due to the love of such a form of dinning by the Hong Kong public.
The Marriott buffet have gone through a few incarnation and the latest version provides diners with several options to lix and match.
Food is mainly divided into 3 main categories: Salad bar, Noodle bar, Asian Cuisine. You can pick either 1 or all 3 categories (yes, you heard right — if you choose more than 1 then they will charge you for the full buffet).
The gimmick for the salad bar is the «spinning bowl» — that is you pick and choose from a variety of greens, vegetables, condiments (including cheeses, croutons, eggs etc.) and dressing. The server will throw everything into a large bowl and mix while spinning the bowl on a bed of crushed ice. The gimmick actually works! The end result is a custom made salad nicely and evenly coated with the dressing. Well, a salad is a salad so the taste really depends on the freshness of the ingredients and in the case they are very fresh.
The noodle bar works in a similar fashion, you pick all the ingredients as well as the noodle type and the server will cook it I front of you (basically boil them in the soup base). There is only 1 kind of broth so I will suggest in the future they can offer maybe some soup options.
Asian selection is a mix of Asian favorites such as BBQ meats, curries and carbs etc. tastes are adequate.
Do note the sneaky pricing structure. It is slightly complicated so do ask the staff before choosing. For example, drinks are not included but if you add on the dessert buffet which is about the same price as a pot of tea, you get the dessert as well as a drink.
Price is reasonable for a 5 Star hotel. I will recommend this place if you have a bit more time in your hands to enjoy a comfortable lunch.