AC Palacio De Santa Paula, Autograph Collection

Tomar un café en su terraza (antiguo claustro imagino) merece la pena.
Precioso hotel y tranquilidad de la buena.

I really wanted to give this hotel five stars. First, the positives.
1. Beautiful setting. It is in a remodeled convent with a beautiful inner courtyard.
2. Room was gorgeous with spacious bathroom, uncommon in Spain. Bathtub had a beautiful window oveelooking the courtyard.
3. Staff was so warm and welcoming… every request completed with a smile and kind word. They even brought a corkscrew up to our room!
The reason for the lost star… the breakfast. Ugh. I am Marriott Gold and only got a stingy continental brkfst for free. One piece of toast, one juice, and one coffee. 10 euro additional if you want fruit and some other miniscule items.
Would definitely stay again, but they need to be more generous w breakfast, especially since our hotel in another city, half the price, offered a full hot breakfast included with the room rate.

Easy check in and out, a corporate machine but with all the niceties of a boutique hotel. Complimentary upgrades for loyalty members, free WiFi and great views over the tiles roofs below. Go as high as you can afford as the vistas of the mountains, especially at the sunrise and set are wonderful.
One uncool thing: $ 5 Euro for small bucket of ice; really? Bizarre!

Excellent service. The kind of staff that you expect at a five star hotel. Centrally located. Drive up to front and the staff will take care of parking for you. Great hotel in a wonderful city.

We booked two rooms for two nights… a bit of a struggle to get there by car as first we encountered streets with no access (cameras, tickets to follow in the mail months later?) and then when we found the front door on Gran Via there was a bunch of people standing there. Turns out there is a bus stop close by and we should have just run them off, parked in one of the two spots and got help with our bags.
The hotel website does say that it is tough parking but would be nice if they were a bit clearer… we can’t be the only ones driving.
We are in a great room… very nice upgrade… only fly in ointment so far is the lawyer at the front desk calling to check our satisfaction with the rooms and then taking away my son’s continental breakfast… rules, he says, only allow 2 per GOLD member…
I do think once you you extend the courtesy (we do have two rooms) taking it back is not very hospitable… left a bad taste for me.
Will post more as we go along.

Centrally located, close to main cathedral. Bus stop directly in front if hotel. Very open lobby and courteous staff. We were able to check in early (~12.30). Our room was in newer part of building, away from elevator high floor to avoid noise. Hallway carpeted so you can’t hear other guests. Room has laminate floors and is very bright and faces gran via. Room has slippers and robe but no safe or clock. When we asked for coffee maker we were told those were only for deluxe rooms and if we wanted coffee they could call room service for us. As rewards member you get free wifi and complementary coffee or tea and only toast or pastry. Supposedly extra coffee gets charged but we were able to have multiple cups (this was explained to us by waiter on second day).
Room bright, comfortable and clean and provide 2 small bottles of water which was appreciated. Since centrally located easy to pop in between sights. There are a lot of restaurants, cafés and shops nearby but if you are willing to walk 15 minutes you can get to more local places. Courtyard in older part of hotel calm and cool. They have comfortable seating so one can relax and have drink. Would recommend.

So far, an okay stay. The room is small but the staff are friendly. They close their restaurant during the day until 8, and this shouldn’t be the case in a hotel where the room service and the restaurants are open 24hr. The location is close to almost all historic and tourist places.

I was pleasantly surprised by the AC Palacio de Santa Paula. To be a bit of a Debbie Downer, let me start with where the Santa Paula falls short. As Dusty B. notes, there is no wifi in the rooms (this seems to be the new global Marriott policy: wifi in the room is incredibly expensive — 12 € a day!) though there is free and fast wifi in the lobby and in the downstairs lounge area. Moreover, like Dusty B. I also used Marriott points, and ended up in a room next to an elevator. Luckily, we were there in very low season, the hotel seemed nearly empty, and we never heard any noise. But clearly there’s a pattern here, and I hate when hotels put Rewards members in bad rooms. Third, in yet another unpleasant hotel trend, the bathroom door doesn’t really shut all the way — there’s a gap of about a half inch on both sides of the door which could really cramp your romantic-​weekend-​in-​Granada style.
But that’s really it for the bad news, and it’s not really all that bad — otherwise, I found the Santa Paula to be a remarkably comfortable and really breathtakingly beautiful hotel. The rooms are European sized (i.e. small) but very comfortable — two chairs, a small table, a queen sized bed, two night tables, and the bathroom — once you forgive the aforementioned door issue — is very comfortable and filled with ample freebies (soap, conditioner, combs, shavers, shaving gel). The staff is more than eager to help — when I realized the hotel didn’t have a business center, the front desk kindly printed my Granada tour voucher for me. And the lobby and lounge are perfect, warm, cozy places for hanging out (skip the expensive breakfast in the hotel restaurant — there are so many places to get breakfast on the Gran Via). And, what’s most important, the location really can’t be beat — you are in walking distance of everything imaginable, there are ample dining options within a five minute walk, and the Gran Via is just extraordinarily pleasant.

Well, we’ve been here for three days now. I used 120k of my Marriott points for this «five star» hotel.
First off, it’s not five star. Five star hotels don’t have mold in the bathroom (black mold… lots of it on all the tile) an air conditioning that doesn’t work, unfilled renewables (ie tissues, shower gel, etc), NO INTERNET in the rooms unless you’re willing to pay 12 € a day for it, a tiny gym and a sauna/​steam room that are not preheated (you have to turn them on and wait until they’re hot… we did not have the patience to find out how long that would be…).
When we checked in they proceeded to place us in a room right next to the elevator. Hoping that I wouldn’t bother to come down and ask for a room that’s not right next to a busy, loud elevator. I had to go bak down stairs and ask for a room that actually has some privacy. They did give us a room that was more private. But… as mentioned above, we are pretty dissatisfied.
Also, the hotel was setting up tickets for the Alhambra on the hill. We purchased them through the front desk. They said to arrive 15 minutes before our scheduled time. We did. When we arrived at the Alhambra they said we needed to go to another desk and that we would miss our reservation!!!
The hotel asked if there could be a possible misunderstanding.:so, it’s our fault.
I am pretty disappointed by the service at this Marriott. I stay at them quite often in the United States and maybe that’s a mistake since the points I’m earning appear to be somewhat worthless.
If you are used to five star service at a W hotel, Ritz Carlton, or Four Seasons, you will probably not be impressed with the service here at the Granada AC Marriott.

The AC Palacio is a historic hotel in the heart of Granada. It recently became an autograph collection hotel. The room was a good value for the money (we stayed in the newer part of the hotel) and was centrally located. The hotel is small but has a restaurant and gym. The staff was friendly and everything went smoothly. Our rate did include breakfast but we didn’t get to try it as there was a little bit of confusion. I would love to go back and stay in one of their larger, historic rooms.