One Shot 04

Complete lack of human compassion and customer service. Due to losing our passports in London, we missed our flight to Barcelona and the connection to Madrid. I called the booking service to tell them that we needed to cancel the room in Madrid at this hotel and book a room in Barcelona where we would eventually get to late that night. The service talked to One Shot Recoletos about our emergency, but they refused to reimburse our money, even though the situation was a true emergency, and we were having to incur even more out-​of-​pocket costs for another hotel and additional flights. When an establishment values a few dollars over helping stranded travelers, they are in the wrong business. I could never recommend this hotel to anyone. BTW, this hotel managed to get both TripAdvisor and
to remove my review from their sites.

This hotel is exactly what we had hoped it would be, and not one thing more. What we were hoping for was a reasonably clean and comfortable place to stay that was near all the happenings in Madrid. I would most certainly recommend this place to people as long as their expectations are in line with what this place offers. Just a couple of blocks from the main thoroughfares, it’s close to just about everything, but not smack in the middle of it all.
The hotel touts itself – at the entrance anyway – as artistic and inspiring, and it definitely has some of that going for it; it’s interesting and just a little different from the norm, but not to the point where you think it’s weird or want to roll your eyes. It doesn’t offer much in the way of room service except for ridiculously priced drinks and snack-​foods, but I don’t really want to hold that against it. There are some great restaurants, cafes, and even a tea house just down the street, but that would probably be true about any place here in Madrid.
Having booked this place through Expedia, I wasn’t expecting having to call and confirm our reservation, and I only realized this after I had been going through everything to make sure that I hadn’t missed anything. It was a little annoying that no email was provided by Expedia or by the hotel itself on its own website, which meant I had to make a ten dollar, international phone call.
The room itself is not large, but definitely spacious enough for two people to not feel cramped. The bathroom and amenities were clean and in working order, though most certainly not luxurious – for 170 bucks a night it’s exactly what we expected. What we hadn’t expected was the weird gurgling sound the toilet constantly made or being able to hear a lot of what was going on in the hall and even in other rooms. It isn’t a very large hotel and offers virtually nothing in terms of the view, but we weren’t exactly planning on spending a lot of time in the room anyway. We needed a place to sleep, a place to shower, a place to recharge our phones/​laptops, and a place to connect to the internet; that’s exactly what we got. If that’s what you’re looking for, then you may have found your place.