Buttons and Bows

Update:
I received a certified letter from the owner threatening me with legal action due to «libel» if I did not remove my original review??? I still have the original emails, contract, and voicemail to prove the facts in my review, so she won’t have much of anything to stand on if she proceeds.
But again with the Holy Bad Business Ethics Batman!!! I’m appalled.

I’ve been 3 times and have decided that’s enough. I live a town away so its not that far but I never see anything that looks good. I never bought anything at Buttons and Bows. Yesterday I went and a toy was missing a phone that is suppose to go with it. I was looking for clothes including a winter jacket and the selection was terrible. I looked for infant boots or sneakers and there was a terrible selection. I love consignment stores but if inventory is lacking customers cannot buy anything. I went to two other stores and found the clothes I wanted.

Once I got over first baby syndrome (only buy new clothes) and had my second child, following a move to the burbs of course, I started shopping here. Love this store! When you think of consignment shops, it’s easy to picture a place that’s overpacked with things. The selection here is very well edited and presented. I’ve been back several times to purchase clothes and a bench. Look forward to seeing what else they bring in… but I’ve learned to be quick! When they announce new, high-​demand items in stock, they don’t sit there for long.

LOVE this store. Having worked in boutiques over the years, I appreciate and expect a certain shopping experience. I never dreamed to find it in a consignment store. It’s always clean, organized — great brand names, friendly people. Awesome.
And this sealed the deal — I bought a rather expensive item that turned out to be missing crucial parts. She didn’t hesitate to fix the problem — ordered the parts online and shipped them to my house. Incredible customer service. Keep up the great work!

Since my review, the store reached out to me. Was quite a surprise. I went back a week ago and had a better experience. Staff was very helpful when asked for help. I will go back as the store is extremely clean and organized.

This place used to be great, and I was more than happy to sing B&B praises for many years and also consign with them, but they’ve grown out of control since moving to the new space. They’ve become disorganized, and overwhelmed– with multiple emails saying come drop off /​then moments later, they’ll backtrack. Calls and emails frequently go unanswered. They’ve abandoned and angered their loyal consignors who have been with them for many years in favor of a cattle-​call-​like style for bringing clothing to the store.
The quality of clothing that they sell has gone WAY down hill– Gap, Old Navy and Carters are not my idea of «consignment couture». The shoes that they accept are on par with Good Will– badly, badly scuffed and worn out, stains on them. Just awful. The Uggs that they accept are seemingly taken in any condition– stained, worn down, crumpled. Awful. They seem to be going for quantity now, not quality like they used to.
Jillian and her team need to seriously re-​think the way they run their business because they have strayed far from what they used to be. I’ve stopped shopping and consigning there and will only consign and shop with Cherry Picked in Needham. They have their $hit together, and offer ONLY the best children’s labels.

Do not consign here. Not like you could, since I called ahead and was told to come 11 – 1, showed up at 12 and was told they are not accepting items anymore. Drove 30 minutes out of my way so very frustrating. 1 star for consigning, 3 stars for selection. Beautiful store, good selection but some things worn, pilled and dirty, prices o.k.

I agree with Linzy B. I also drive 30 minutes to consign after checking their website that says Fall/​Winter 2013 at the top. Spent a lot of time getting all my higher end goods ready then was very disappointed. I showed up at the scheduled time to consign, and the woman behind the counter said they are not accepting anything until further notice. No apology and not too friendly either. I browsed around and was not that impressed with the goods for sale. It seems they are going for «couture» but I don’t consider Old Navy and Gap couture. I want to like this place and consign and buy here, but I think I’ll stick with my favorite children’s resale shop in Belmont. Very disappointed to say the least.
PROs: lots of parking, very nice consignment space without clutter, lots of inventory

So nice and pleasant– great way to consign clothing. The owner is sweet and friendly and welcoming. I wish they had adult clothing!

Great store for shopping and for consigning.
I found this store about 18 months ago (back in their old location) and thought I was dreaming. So many consignment stores in the area are cramped, crowded and have hit-​or-​miss stock. Buttons and Bows is amazing, like a high-​end boutique you’d find in the city or a good mall. I have always found a great selection for girls and boys, and everything is spaced evenly on the racks and displayed with care. I shop here every 3 – 4 months or so usually to fill in a gap in one of my children’s current wardrobe, or to «buy big» to start building the next year’s wardrobe. The owner is very picky about the items she takes — all are high end brands in great quality, and I find the prices to be reasonable. I’ll often play a game where I’ll look at an item and then think what I’d be willing to pay; usually the price tag is right in line with what I think the item is worth. The one time I ended up finding a hole in a sweater after I got home, I took it back and they refunded me with no problems.
I am also a consignor (or is it consignee?) here and I also applaud their open and fair business practices. They are very clear about what they will take, they have an online system for booking your appointment to bring in your items which is very convenient, and they are transparent about what has sold/​not sold. It is all very easy and It is a pleasure doing business with them… of course I end up sinking the money I make here back into clothes, but I consider it win-​win. :-)
Oh, also forgot to mention, they have a great selection of NEW accessories like hairbows, tights, socks, so you can pick up the things you need to compliment an outfit without having to make another stop.
PS My user profile says I’m in San Francisco, but I moved here 4 years ago and haven’t bothered to update the info. So don’t be confused or think this is a hoax posting.

Buttons and Bows is a fantastic, high end consignment store. It is really well organized and very clean. I enjoy shopping there and always find a good deal on high-​end children’s clothing for all 3 of my kids, boys and girl. They have a nice selection of baby gear as well.

This is a high end, name brand consignment store. We made the trip here from the South Shore and it was well worth the time. The clothing is all name brand (Ralph Lauren, Hanna Andersson, Zutano, etc). The clothing was either brand new or gently warn. The store also has a great selection of baby items for the expecting mom (Ergo carrier, bassinets, changing table, snap n go strollers, etc).
What really surprised me was the selection of cloth diapers. It’s great to see a consignment store reselling gently used cloth diapers. I picked up 2 BumGenius diapers and couldn’t be happier with them.
We will definitely be making a trip back here very soon.
If you friend Button and Bows on Facebook, you will see new stock being added to the store almost daily. I’ve been told, if there is something you like on Facebook to call the store because these items sell very quickly.
This is by far the nicest children’s consignment store I’ve been to in Massachusetts.

This is one of the best childrens’ consignment stores I’ve been to, and I’m a mom of 3. Beautiful selection of premium baby/​children and maternity clothes, plus everything for kids. I go pretty often (again, 3 kids) and always get something beautiful and at a great price.
Very stylish/​classy little boutique, great selection, friendly service, and they always welcome little visitors while Mommy is shopping.
You should totally visit if you can. It’s really nice, and Jillian and her team are great.

I’m tempted not to give this 5 stars because I don’t want you to beat me to the goods! :-) I love this shop. It looks small but they beautifully squeeze in a nice variety of top quality goods. I’ve already been several times and the baby isn’t even due for months. Super clean, super friendly and knowledgeable stuff. Can’t say enough good things. My only wish is that they had more maternity clothes, but they really do a lot with that space and I’ll be going back again and again.

Buttons and Bows is a consignment couture shop in West Acton, which is easily accessible from Rte. 111. There is also plenty of free parking in a lot right beside the store, which makes it even easier to get to. Still, the real treasure of the place is the selection inside and the gem is the owner. Jillian has taken care of every detail — the store is warm, inviting, decorated, not overcrowded, and well organized. It truly feels like an urban boutique oasis in the middle of the suburbs.
They are careful about their selections and only consign designer labels that are in great shape and still in fashion. A whole store full of children’s designer clothes at low prices is like heaven! Buttons and Bows also has a nice selection of baby furniture and accessories, as well as some maternity gear. My sister-​in-​law bought a gorgeous Kate Spade diaper bag there at a ridiculously low price.
If you haven’t been to Buttons and Bows, you’re missing out. It’s a treat for those of us who enjoy the shopping experience at the boutiques in the city and yet still want to find a great deal on clothes and accessories for our little ones.