Courtyard Dallas Addison/Midway

Clean facility but very noise and poor management.
I sent the following note to the hotel manager in response to their request for feedback. The managers subsequent response was a very week apology. I won’t be back.
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I used to do a LOT of Marriott stays as I travel a lot. However, of late I’ve been doing more Starwood. There is an «allergy» reason for that but I have a more immediate feedback for you and this particular hotel.
The Courtyard I stayed at was clean and nice and I did not have the allergy reaction that I usually do at Marriott properties which is fantastic. It actually makes me think perhaps I can restart visiting Marriotts.
The bad news — It was not a good stay for specific reasons. I’ll outline them for you below. I usually do not provide negative feedback but just take my business elsewhere. I am hoping that I can restart Marriott but not if these very bad issues persist.
You put me on an outside-​facing room, near an exit door first floor. It was VERY loud all day from:
— extensive lawn work just outside the room, both days, between 9am and 11:30 am and again from about 2pm to 5pm.
— very loud Spanish-​speaking housekeeping staff during the day (speaking/​yelling to each other loudly) during business hours. It was distracting and kept me from sleeping during the day, along with the lawn workers.
— at 8:30AM on checkout day I had housekeeping trying to get in to the room! Jeez, give ma second to get out of bed!!! I did not sleep well because of the above points and especially the one below…
WORST OF ALL
— I was in room ###, it was very likely (if not obvious) that next door, room ### was being used by a prostitute. A lot of coming/​going and a lot of «moaning and other sex-​sounds» at night.
Need I say anything else?
thanks,
Richard

The lady at the front desk at 1:45 today had to be the most condescending front desk person I’ve ever met.

Good place to stay. Stayed there few times and liked it. Their complimentary bf and pickup drop was very convenient when I stayed. Many of my business clients stay for the same reason. Recommend.

Everything was up to standard for a Courtyard. Staff was great and helpful. They have a wheel to win different prizes at checkin which was fun! The lobby and rooms are newly renovated.

Spending time here with my boyfriend for Valentine’s, it’s very quiet and its located in a nice area, we went for a walk, spacious room and extremely neat, Donna at the front desk is extremely friendly and very helpful, lots of great restaurants are near by, I will definitely come here more ;)

This hotel far exceeds my expectation. It is beautifully furnished and has a very comfortable bed. It also looks quite new.

Be very careful staying here. You would think because it’s addison it’s ok but it’s very shady. People in parking lot all night being loud. Cops came twice. Management didn’t care about disturbances. Yelling all night. I was very scared for my safety. Do not stay here!!!

Passing through Dallas for business and this hotel was quiet and comfortable. Rating my stay at 4 stars since I had a room on the 2^nd floor facing the courtyard with a small balcony. This location felt more secure than a ground level room facing the parking lot. The staff was friendly at check in, parking was easy (although entering the hotel in the evenings from a side entrance isn’t my first choice), and there’s a small fridge and microwave in the rooms. The gym is small but I had it to myself. Hopefully the hotel will add a water cooler to the workout space. There’s an elevator if you need it, and you can request Starbucks from the front desk. They also offered an evening reception during my stay. Given the hotel’s effort to cater to guests, I would stay here again if in the area.

I stayed here for a ce course. I woke up to ants all over my towels, toothbrush, toothpaste, etc. they act like it wasn’t a big deal. They moved me to another room. What an unconvinced to me. Didn’t even consider giving me a discount in my two night stay. I won’t stay here again!

Needed place to sleep for a few hours and the room was $ 38. Prob bc elevators are out. Nice nice nice for 38. I would rate same if room was 158!

i got a deal on priceline here.
the room with a king bed is tiny. their amenities needed to be upgraded badly. the hot tub was getting upgraded when we stayed here
wifi is free though and the bed is relatively comfortable…

Good to go coffee bar!

Spent a night here with family. Staff was friendly, only 4 star because the ground floor is not gated so someone can break open the ground floor glass door of the room to gain access inside.

Sliding door would not lock no matter how much I tried to secure it.
Cockroaches in the room (see attached pic)
No…

I think the reason that this hotel has such decent reviews is because it is very cheap, so when compared to other budget hotels, I guess its not that bad. However, if you are a business traveler who frequents Courtyards, this is NOT GOOD. There is no elevator, which is a drag when you have luggage plus a laptob bag. Also, this is the old Courtyard layout which has no decent parking near the front entrance. As a woman traveling alone, I will avoid this hotel like the plague for those 2 reasons. I dont need to be taking side entrances, or walking a far distance to check in, and then lugging my stuff up a flight of stairs when I arrive. Further, rooms on the first floor just dont seem safe. There are doors to the outside and its just shady.
Also, the picture on the website is not accurate to what the lobby looks like. It is still the old style lobby, not the refreshed lobby with the bistro.
The good news, the rooms are updated, the thermostat is on the wall and not a dial on the wall unit, and there are fridges and microwaves in the rooms.
Happy travels, just not here.

I was not so pleased with this place.
1. The rooms smelled funny
2. The gym room is smaller than anything
3. They dont restock the water in your room after you drank the bottles
4. Rooms that have a door/​balcony facing the parking lot are super unsafe, not to mention you can’t open it and leave it open for fresh air because someone will come in!
I dont think I’ll stay at this one again. I was definitely not pleased.

Very nice place to stay, comfortable bed, just wish the pillows were more comfortable. Clean rooms, nice people. They have a «marketplace» down stairs just in-​case you have the midnight munchies or thirst! However, their breakfast is not that great. But will book here again if ever in town.

We stayed here for our Thanksgiving vacation from Wednesday, November 24, 2010 until Saturday, November 27, 2010. In all the hotels we have stayed in I found this hotel to be excellent from the moment we checked in until we clocked out.
Our room was booked using Expedia and I never had an easier check in at all. In fact, I was at the counter no longer than 5 minutes. The hotel front desk was so nice and pleasant throughout our stay. I must say Christy was helpful the entire time. She answered questions without hesitation and even offered additional assistance where needed.
The room was absolutely spotless, beds were comfortable, and all the hotel staff member couldn’t be more hospitable. Everyone made this a carefree stay for us and for that we will be using them for now on whenever we return to Dallas, TX.
This hotel definitely proves that you do have to be in an expensive hotel to get superior service.

Spent 4 nights here last week, as part of a «Red Sox weekend», since my sister flew down from Boston to see the Red Sox roast at the Ballpark in Arlington.
With the price of the rooms here so inexpensive, we got a room each.
nice sized rooms with double beds, 1 queen and 1 full. Shower was very good as was the maid service.
Room has a 37 in flat panel tv WITH HD channels. So many places forget that just having a flat panel tv does NOT get you HD channels.
The room phones were out for 2 of the 4 days, but that didn’t matter to me since I never use the room phone.
Parking was plentiful.
Staff was great!

Very positive experience. I drove up from Austin on a Friday night. In rush hour. On a Holiday weekend. In the rain. So yea, it took me forever and I wasn’t exactly in the best mood when I arrived. But I pulled into the covered driveway (yea!) and Thyme (yes, her actual name, cool huh?) welcomed me with a smile. check in was speedy, and a minute later I pulled around the corner and got a parking spot right in front of the side entrance. In fact, every time I came back to the hotel I got a spot right in front. Since it was a miserable weekend, this was thrilling. There seemed to be plenty of people staying there, but depending on the location of your room there are different key-​card access only entrances.
I had a single room with a King bed, and all the goodies (hairdryer, iron, good toiletries, coffee pot, fridge, micro, wifi, cable on a big flat screen, etc) which I got on the cheap. (
!) The room was spacious and very clean and had a large window that when opened looked out onto those big trees with the clusters of bright fushia flowers. Ok, so it was rainy during my entire stay, but it still brightened my mood when I opened the drapes in the morning.
The bed was gigantic and really soft — loved it. The bathroom was huge and most importantly, spotless. I wasn’t in my room a ton, but when I was I was extremely comfortable. I was also pleasantly surprised at the little on demand coffee machine and International Delight Creamers (my fav!) that were in the lobby in the am, set up by the cozy business center. The computers are out in the open (not enclosed in a sterile room) so it kind of felt like a livingroom. I was able to hop on a computer in the am and print something off I needed on my way out. They also have a 24-​hour «marketplace» by the door for any forgotten or emergency items.
All in all, I thought it was a great value, had everything I needed, and very comfortable. It’s no W Hotel, but met and even exceeded my expectations thus gets all 5 stars.
Tip: If you stay here, make sure to order from Oriental Lite Express — they deliver good food in like 5 minutes flat.