Mattress Firm Clearance

Experience started off very good initially until we used our test drive and exchanged our mattress for a floor model. They delivered the floor model mattress from their warehouse and delivery was horrible. They carried the mattress through my front yard almost folded in half and when they were bringing in the box spring they broke my thermostat off my wall. The mattress I received was damaged and I called immediately and requested to receive the same mattress just undamaged and the manager Zane told us they would take care of us and not to worry and just to come on into the store. When I asked if he could get us the same mattress he told us that he would get us a brand new one for only a «couple hundred» more than what we orignally paid. We drove accross town and when we got there he said he got us all set up and the difference would be $ 376! Almost double than just a «couple hundred». So we were expected to dish out even more money out of pocket just because they had damaged the one we had already paid for. Things got ugly when I told Zane we just wanted our money back and we would start over some place else. Zane told us that he wouldn’t be able to just refund us our money (excluding the reconditioning fee of $ 150) which by the way all the do is mist a sanitizing spray over the top of the mattress, if we were going to take our business else where because of the floor model They delivered. We argued until I told him just to have his boss contact me and I’ll get her to refund us our money. We are talking over $ 1500 that they did not want to give us back! Not once mentioning the damage they did to my home. It didn’t stop there, he called me back and told me he had it all set up to refund us after speaking with the DM. He said he would refund us all of our money except $ 300 for reconditioning fees. Even though the second mattress was their fault and damaged! After more arguing I finally got him to refund us all except $ 153. They set up another delivery team to pick up their damaged mattress and just today they picked up the mattress and box spring. During the process they left scratches across my hardwood floor by dragging the metal corners of the box spring acrossed our living room floor! I took pictures and reported this to the delivery manager. How these people stay in business blows my mind! Stay away from mattress firm and do not allow their delivery team inside your residence! Mattress Firm also sells very over priced mattresses with cheap poorly constructed materials. I’ve found out it’s way way better to find a small local mattress manufacture instead of using these retailers that sell these big name brands. Do some research on exactly what to look for inside a mattress before purchasing. This is the longest review I’ve ever wrote, and I hope it saves someone else the horror my wife and I have had to go through.

Decided against a Sleep Number and got the Beautyrest Black Hybrid at Mattress Firm in Addison. Mike Bookbinder took great care of us. Can’t wait to have it delivered tomorrow.

Mike was super awesome. I needed to get my house furnished quick and he was able to work within my budget and best of all I had options! I’m originally from California so I needed mattresses quickly and saw great Unilocal reviews for this particular mattress firm store
Tip 1 — tell Mike what you’re looking for and your price range and he will definitely help you out :)

Mike was great. He was able to find a mattress that was perfect for me. Highly recommended. Check them out.

Just got a new mattress set. Brian and Mike are really helpful and professional. Go in and ask for him. Definitely will be back if I need another mattress in the future.

Mike was very helpful and got us a brand new tempurpedic! Took the time to help us find a good fit as we were being picky. Great deals and specials!

Just got an awesome mattress and a pair of pillows here! I love this place!
The people were very nice and professional! Brain was very helpful and patient to answer all my questions, I’ll definitely come back again if I need another mattress in the future!

I love this company. Ordered their temperature controlled Yu Me bed and didn’t think it was worth the money. They let me return it, no problem. No enormous return charges like other bed stores (I’m talking to you, Sleep Number). Apparently some of the salesmen will try to make you wait 100 days before returning the bed, but I had a great salesperson who was extremely helpful, not at all pushy, and super nice. I have yet to get a used salesman vibe, just friendly, attentive service. And a fantastic return policy in case it doesn’t work out. I will definitely buy from them again.

We needed a guest bed and were on our way to the Sears Outlet Store and stopped in here since it was on the way and we needed a base line for what we were going to spend.
We walk in and are immediately greeted by Chris. He’s friendly and helpful and is willing to make us a deal. We explain that we’re looking for a good bed, doesn’t have to be the best bed, but not a pile of straw either. On top of that, it’s a guest bed so we don’t want to spend much. Price — «Not a problem» he says.
So we go in and he asks us to kick up our feet and try out the «firm», «plush» and «pillow top» type beds. They’re all color coded so you can distinguish each one from the others. A nice touch. So we lay down a bit and find that the plush and the pillow top are the most suitable for us as we already have a pillow top bed for ourselves.
So we try out a couple and in the back there’s a «Clearance» section. «What do you have back there that will work for us?»
We go back there and find some really nice beds for a really good price, however, they’re on the high end of what we want to spend. $ 500 – 700.
He tells us that he can swing a deal on the memory foam bed since he has 4 he needs to sell and he goes and crunches some numbers. «I can get you the whole thing, mattress and boxes for $ 650.»
We come back at him and ask, «Can you do everything, mattress, boxes, tax and delivery for $ 700?»
«Yes.»
“Done.”
“And can we get one that doesn’t have as many stains on it?”
«It’s been sanitized, but the sanititation process doesn’t remove stains, so it’s clean, just doesn’t look it.»
«I know. I just want one that’s cleaner so I don’t have to explain it to anyone if I ever decide to sell it.» (whew!)
It takes him about another 10 – 15 minutes to put us in the computer with our order and tomorrow the mattress will be delivered! Done and done. Easy-​peasy.
I’d come back here again. It really was easy and he seems to know his stuff.
I asked him how frequently he or customers fall asleep on the beds and he said, «All the time. Falling asleep on the beds is not a fireable offense. They actually encourage us to try out the beds. How else will we know how a bed feels?»
Fair enough. This firm knows mattresses. I’d say they have a firm grasp on mattresses. Their mattress business is on a firm foundation. You can find this mattress company is on Terra Firma.

**UPDATE Now under new management, Dan somebody. He offered to get me a brand new mattress! I didn’t take him up on it bc we already have just the right butt dents in this mattress, AND, I don’t want to have to change the sheets this weekend.
Still, if they offer last year’s model, make sure they say upfront whether or not it is truly brand new, never ever slept on, even for a nap.
Original review: I was told I was buying last year’s model, a «clearance item» for a great deal. Well, it arrived with a yellow tag saying this SECONDHAND MATTRESS had been sanitized! The mattress is not as comfortable as the store model, has strings hanging around the seams, and smells like chemicals. Joey, my sales guy, told me it was last year’s model, and a clearance item, and there would be no warranty, which would get me such a great price. Not ONCE did he say it was USED. He went on about how it was Labor Day weekend and his boss told him not to call him, just to do whatever it took to make deals, and that I was getting a steal of a deal. LIAR. I don’t care if it was «tried out» for 1 night, or slept on for 100 nights, I had the right to know it was secondhand before deciding to purchase. I left the store that day, thinking I had gotten a great deal, and that I was a savvy shopper. I was just a naïve sucker, and Joey saw me coming a mile away.

We could not be happier with the service and product we received at the Addison location. David went over and beyond patiently answering our questions on several occasions. The first mattress we purchased did not meet our needs (one King mattress instead of two which my husband insisted on). We stopped by to talk to David and he was great about changing out for the dual king (which is what I wanted in the first place). The switch was made early the next morning and we are happy as we can be with the Tempur-​Pedic! The financing was also a big plus. No other company was able to offer this same customer service.

Best customer service/​sales experience I’ve ever had. It is SO refreshing to speak with a salesperson who is educated, not pushy, friendly, and just generally helpful. David helped us get the mattress that suited us, giving us all the information we needed and saving us money. Seriously, do not buy a mattress anywhere else.

Now, here is a place that knows how to do business. Straight Shooting and hard working to find the answers to questions. the right answer and saying NO! instead of Maybe.
I like doing business where the guy in charge is the guy you are talking to. We got a great deal on a return we had. They went beyond our expectations on what we thought we would get into with the return.
I am happy, they are happy and that is how business should be done.

it is a mattress place, after all. but they have some pretty sweet deals going on now. they put you on a special bed that works a bit of magic – or so they say – that finds out the proper style of bed that fits you.
after buying beds with no logic behind any of the decisions, it was nice to treat myself to a bed that wont cause me to have a sore neck and back every morning. and the bed i got was verrrrrrrrrrry reasonably priced. if you wanna spend a lot you can. but you don’t have to.
the mattress firm rep. david helped me out and was really helpful and knowledgeable about the entire make up of the beds. impressive.