Stuttgart Auto Center

James is a very fair and trustworthy businessman. I took my Mercedes in for what I thought was a major issue, but turned out to be a minor fix. Dropped car off during lunch and it was ready to pick up in a few hours. I will definitely return to this shop again for my car servicing needs.

James is the man! He knows his cars and is very dependable. He works very hard to get the problem fixed as quickly and efficiently as possible. He always gives me the best price too! I never feel like they’re trying to rip me off. I trust him to handle my car and that’s important.

I took my MB in due to a coolant light on. Turns out those sensors are super sensitive. It was partially low. The topped it off and didn’t charge me. Very professional and great with follow up. They also dropped me off at my place (don’t live too far), but it’s nice to know they are thoughtful of that. I will take my vehicle back there whenever it needs an oil change.

(part 1 of 2)
Horrible horrible customer service and work on the car! Where do I start? I saw some good reviews online and it was close to home and they
specialized in BMWS, so I took it there for just an oil change. They raved about their super high quality oil, so I went with that. I had the car over a year before and whenever BMW dealership put oil, I wouldn’t have to go back for 6 months. Now I drive the car even less and after Stuttgard put their oil, the oil meter always says it is low. Took it back to Stuttgard and they said they forgot to reset the computer. They were sitting in my car with printouts from a Google search figuring out how to reset the oil indicator. Robert the owner said to bring the owner’s manual next time because «those computers are tricky». That is a shocking comment from someone who owns a business that specializes in BMW. Okay so now a few months later I start up my car in the cold Sunday morning and the engine starts shaking a lot and the yellow ‘service engine soon’ light comes on. The engine shakes a lot on idle or while driving at any gear. After driving about 20 minutes, the light turned off and the shaking stopped. I called Stuttgard first and they said even though the light is off, they can still see a history of the problem when they hook it up to their fancy computer. I told them I am on my way so they can diagnose it. I say I will be there at 11:20 and I get there at that time and turns out the person I talked to on the phone didn’t tell anyone I was coming. The mechanic wasn’t even there that day. He was at the other shop in Addison. They said they did not know I was coming. They hooked up my car to their little computer and of course got no error codes. I left it overnight because I told them the car probably has to be cold. They said they would call me in the morning to tell me what happened and nobody called me by 12 noon. I got tired of waiting, so I called and they said the light did not come on for check engine, but he got some indicator that cylinder 1 and 3 were misfiring. This was noon on Tuesday and Kelley said she was «getting prices and a quote» for me already and she would call me back in 5 minutes with the quote. I waited 3 hours and nobody called. I call and call and it goes straight to a message saying voicemail has not been setup. I finally get through and Kelley says she was having computer problems and could not get the quote. I tell her that all I ask for is a call back with a status and that has nothing to do with her computer. They finally give me the quote at 4pm and I authorize them to change coil 1 and 3 and the sparkplugs for 1 and 3 and fix the water pump for the windshield wipers
and change the cabin air filter. Grand total was 743 $ with labor. He says he is «100% sure the issue is the coil». I authorize them to do all that. (he first quoted 8 $ per sparkplug, but then said they are double that price) It is now Wednesday
morning and after calling and calling I finally get through to someone. Robert says he should have my car done before I get off work at 5. (they have had it over a day already). I call Robert’s cell phone several times and no answer at all. He finally gets back to me at around 4pm and says he is driving to BMW to pick up a part. He says it will be 6:00 before my car is ready. I say okay. 9pm comes around I don’t here from him. I call and call and it just goes straight to voicemail. He calls me at 11pm to ask me where I live to drop off the car! He comes over at 11:30pm to my apartment and assures me my car is working great now. Under those circumstances late at night he presents to me a print out of the receipt and none of the parts are itemized. I had asked him to just look at the oil level and sync the computer to the oil level because it was saying it was low again despite just having an oil change a couple months ago at his place. On the receipt he had charge 15 $ for topping off the oil. I told him I had not authorized that and he said that it’s the best oil blah blah blah. The receipt did not have any parts itemized and he had charged me 58 $ for a cabin air filter. I just wanted my car back and it seemed like it was working so I paid him. I drove it around that night to test it and it seemed fine, but then again the car was not cold. The next morning when I turn it on, BAM same exact issue! It is now Thursday morning and I take my car straight back to his shop. They take me to work and I call them and Robert said he is going to take the coil off of 1 and put it on another to see
if it is a problem with the coil or anything else. 5:00 rolls by and I am calling and calling the shop and nobody answers. I call Robert’s cell phone and it says voicemail box is full. He finally calls me back and says, «oh sorry I guess I had the ringer off». (end part 1 of 2)

Stuttgart is Addison’s best kept secret. I’ve owned BMW’s for over 20 years and this mechanic is very good and knows his stuff. I no longer waste my time and money going to the dealer or other so called BMW auto repair shops. Stuttgart is located very close to a rental car place in case you have to rent a car while yours is being fixed. Repairs have been done in a timely manner under the cost estimate. The shop manager even calls you when your car is done! I go here now for my regular oil changes. I just can’t say enough about Stuttgart. Their service area is clean and neat and the shop manager even offered me a ride home. Located near Midway and Arapaho, Stuttgart is the best BMW service, collision and repair place in the DFW area. I recommend them highly.

The warranty expired on my 09 BMW right after I moved to Texas last year. Not wanting to pay dealership markups on service, I took a chance on Stuttgart Auto Center… and I am so happy I did. I nearly had a panic attack when the dealer price for a new battery installation was over $ 400, but Stuttgart completed the work quickly and for half the price. When my rear suspension had an issue last week and it sounded as though my couplings and shocks were completely shot, they saved me so much money. Instead of having me buy new parts, they identified the problem as a nut that had fallen out of the bottom of the shock, rethreaded it with a new nut and only charged for labor. They’re honest with me about what repairs are needed on my BMW and what can wait because they know I’m on a budget these days. Plus, they’re so knowledable and can answer any question I throw at them. I would be lost without this shop and will never go anywhere else. If you drive a German car, or any car for that matter, avoid the dealership and call Stuttgart. You won’t regret it!

We’ve been taking our BMWs to them for years and they are the most reputable, honest, talented mechanics … and nice too! As someone who knows absolutely nothing about cars, I always feel well taken care of and treated with respect. Although they specialize in German cars, they are more than capable of working on all makes & models — vintage to new. If you’re looking for a great shop (repair & body), take your car to Stuttgart — ask for James!

This place is a clueless (about cars at least) girls dream come true! I got referred here from someone I work with when my car literally just stopped working in the parking garage.
I know nothing about cars, but after getting it towed to Stuttgart’s and the shop manager calling me and letting me know the issue (fuel pump) I price checked with 3 other shops. Stuggarts was saving me anywhere from 250 – 400 dollars compared to all other estimates I received! Not to mention he had it done in less than 24 hours!
As a female, I automatically assume I’m getting screwed over anytime I need repairs on me car, but with Stuttgart I felt like they were being honest and fair. I will definitely be going back for any future issues and will be happily recommending them to anyone I can.

These guys know BMWs. Been taking my car to them for years. Just yesterday I brought my 1995 540i in for a new clutch, and I got a call at 4pm saying it was done. Other repair shops would have kept the car at least overnight or 2 full days for this kind of major repair work.
I also bring my 1965 Chevy C-​10 pickup for any work that needs done, and they’ve had no problems taking care of it.
If you’re looking for a very dependable shop, this is it.