Rackliffe helped me with installing some deadbolts in our old house a few years ago, and they just helped us with re-keying all the locks in our new house. The office staff was very friendly and professional when I called in, and they were able to assist me with an appointment the next day. Bryan called me early in the appointment window to confirm I was available, and he arrived shortly thereafter. He was friendly and professional, and he confirmed that he knew what I needed done. He completed the work quickly and made sure that all the keys worked in the new locks. I highly recommend Rackliffe for any locksmith needs from my two experiences with them.