Eric Thorsen Custom Upholstery

I was referred to Eric by my mechanic to reupholster the rear seat in my 1988 BMW M3, when I contacted him he said it would take about a week. 3 weeks later I drove out to Agoura to pick up the seat, a considerable drive from North Hollywood, and it was not done correctly, the center section where the seatbelts clip in was loose. Eric apologized and said he would get it fixed properly. I got the call 2 weeks later that it was done, drove back out and it was. It looked very nice and Eric discounted his work for my inconvenience.
I called Eric when it came time to redo the front seats, which are complicated recaro manual seats that have many adjustments. I scheduled the drop off and he said it would take about 2 weeks, a month later after texting him many times I was told I could come pick the seats up.
Now this is the part that makes me nuts!
I bought the replacement shock absorbers for these seats because they wear out over time and the seats do not function properly, they are expensive and the best time to replace them is when the seats are being redone anyway. I explained this to Eric and was very clear that I wanted any worn out shocks replaced. Eric told me that the shocks were fine and he didn’t need to replace any of them. When I got to his shop to pickup the seats I demonstrated to him that the shocks where needed as NONE of the functions of the seats work properly. In addition, he quoted me a price to recover the ENTIRETY of these front seats and only did the fronts and headrests, he asked me if I could provide a black set of rear covers for my seats because it would be too costly for him to recover the backs of the core seats I gave him. After a job poorly and incompletely done he asked for the amount that I was quoted in the beginning. I am under a time crunch, that his time miscalculation put me in, so I did not ask him to rectify the situation. I merely said to him that I was unhappy with the result and gave him the opportunity to rethink what I owed him, he stuck to his number, which I paid.
If you are looking for apologies, excuses, and wasted time, by all means check out his shop. I like Eric, he is always nice when you speak to him, and I have seen some of the hot rods that he has done and they are truly beautiful. Maybe german cars just aren’t his thing. I gave him a second shot because the first experience wasn’t so great, and my second experience was worse. I don’t have the energy to see if he gets it right the third time.

What can I say about Eric Thorsen Upholstery? Nothing because after contacting him to do some work, he never got back to me. I then contacted him again and he said he would get back to me. Once again no follow up. Third time was a charm. well not really. He never got back to me again.
I would rather Unilocal about the good things but sometimes giving the public a «Heads-​Up» about a poorly run business can save my fellow consumer a potential headache.
When I do find a good upholstery business, I will be sure to Unilocal about it!

Eric replaced our vinyl top on our 68 Mustang coupe… Eric did a great job… Our car looks brand new… Thanks Eric…

Eric replaced the fabric on the headliner and posts on my mother’s 1989 Cadillac. The quality of the work was excellent, and my very finicky mother was quite pleased. Eric also did the upholstery on my cousin’s hot rod, and he was very happy too.