RadioShack

It’s still in business at this location!
They have helped me find and changeout the batteries in my car key but they didn’t have the diode I needed to install a new doorbell.

Since the new manager Nina took over the store, it has become a lot better. The staff look a lot happier and act more genuine now. It’s unfortunate the old manager George ruined this stores image. I had the pleasure of dealing with him a couple times with very unpleasant results. However the new management has changed that.
When I purchased my Note 3 a few months ago Nina and the other staff were very helpful in helping me pick out what I needed such as a case and screen protector.
Prices are fair for a store. Not going to see any 5usd apple cords, but the stock they do have works well and they will even ship items to your house for you!

After an absolute nightmare of an experience attempting to get my girlfriend an iPhone at the Verizon Wireless store in the Northridge mall, we (somewhat) spontaneously decided to give this RadioShack a try.
Immediately after walking in the store, Mitchell and Ryan helped us with a gigantic smile the entire time. They was polite, patient, efficient, and went above and beyond just to help us.
They didn’t have the type of iPhone my girlfriend wanted, so they both personally called multiple iPhone carrier stores nearby to inquire if they had the type she wanted. After discovering a RadioShack in Moorpark had one, they told them to hold it while we made our way over to pick it up.
They spent nearly an hour helping us, upgrading our plan, calling other stores, and discussing the pros /​cons of certain phones.
It was incredibly refreshing to receive actual GENUINE friendly customer service. We were absolutely astonished the effort they put into their work, and their persistence to help us.
It’s sad to see this store get such low reviews, perhaps that’s when different management was in charge? Regardless, we’ll be back to this Radioshack in a heartbeat.

Although I had a very long wait and was in the store for 2.5 hours, I left as a happy customer. Mitchell is the man, he was patient and had a smile on the entire time. Mitchell is customer service. BOOM! He keeps a positive atmosphere in the store. Thanks for the iPhone Mitchell

We had a very bad experience last year with this branch [had previously liked them] and will never go there again. Part of the problem was Radio Shack management.
They told me to switch to Verizon mobile from ATT, I did it, but the contract was not up and I was charged a lot of $. Originally, they said I was out of contract and there would not be a problem, but there was.
Further, they refused to take any responsibility for what happened or to even pay part of the penalty I had to pay.
Maybe the management there is better now, but I personally will no longer take any chances with them.
Will above all, never frequent that store again!!! I suggest you avoid them as well.

Just the worst.

I don’t know what I was thinking. Once again I bought something there, batteries. Got home and they were nearly dead. If you loose a receipt with them, you are screwed plus the joy of a surley employee. Thankfully, I paid with a credit card, so they had to take them. God I hate Radio Shack.

Most unprofessional staff I’ve ever dealt with. When I was a kid in the 90s this was the most convenient place to purchase cables, adapters, etc. unfortunately with our generation franchise companies hire idiots to represent them.
My phone had been defective after finding it not turning on, and I was out of insurance and warranty, so unfortunately I had to dish out a significant amount of money for a new smartphone. Instead of going to Thousand Oaks, I decided to go to my local agouta hills Radio Shack.
Lady asked me what I needed help with, and I explained that I need to purchase an iPhone at retail price as opposed to a activation plan. She confirmed they had one. I then asked her what the return policy was in the event that I can fix my broken phone through a third party. They told me I have 14 days for electronics such as a smartphone. Great, so I told her ill purchase one.
She goes in the back, talks to some guy who never came out to help, comes back in the shop and goes «sorry we can’t sell you a smartphone without managers approval, and he’s not here»
«Well can you contact him for approval? I need a phone ASAP»
Goes back in the back again, hearing some guy talk, comes back out and goes «he can’t he’s in a meeting».
Yeah dude, Thursday night meeting.
I left and went to the radio shack in Thousand Oaks. Purchased a phone there retail price without a concern. I explained to the manager what the agoura store did to me, and he went In the back to call their store and ask why.
When he returned, he said that they denied me because my intention was to return the phone. It was not my intention to return the phone, however if I can get me phone fixed, ill sacrifice a restocking fee to get a refund. And as per their return policy, I’m sure I had a right to return any product without having to explain why.
Terrible, terrible staff. And I’m sure the douchebag in the back was the manager who used a rep to relay decisions while refusing to come out and explain a reason.
Bottom line, go to radio shack in Thousand Oaks if you are blind and can’t see best buy across the street.

Just went in this store to do a return and the manager was completely rude and lacking in customer service skills. While he sighed and complained loudly about having to do my return, another woman came in looking for ink cartridges and he stayed behind the counter and yelled impatiently at her when she couldn’t find it. There are plenty of people looking for work in this world; if he doesn’t want his current position as a customer service representative, perhaps he should relinquish it to someone who does. I’ll never visit this establishment again.

I’m rating this radio shack a «zero».Monday 2÷25÷2013 i arrived at radio shack at 9:30am the store was not opened but the store hours on the window said that they were opened at 9am i waited for about 5 minutes and three Radio Shack employees pulled up in their car to opened the store 30 minutes late… They were hung over and told me to come back in a few hours once they opened up… WTF? This is defiantly the worst radio shack store that i have ever been to while driving cross country. The manager George (bald headed guy) is the manager… He’s not that bright at all for being a manager at a electronics store. Nina the assistant manager (skinny long blonde hair) follows n George’s place with her bad customer service also having the customers do her job like calling virgin mobile to activate their own phones along with playing her terrible hip hop music in the store… I went to go return an iPhone yesterday (3÷2÷2013) that i paid $ 560 in cash for and George give me a terrible attitude and refused to give me the money even though i have the receipt and bought the iPhone less than 6 days ago… i kept my cool and came back with a 4 of my friends and after a few foul words were exchanged i got my money back minus the service plan from virgin mobile. I will never buy anything form that RadioShack or another one again… I have friends in high powerful places here in Los Angeles who will be talking to corporate and BBB for me about George and this WackShack store … To everyone who wrote a negative review about this store, complain no longer because him and everyone else will be losing their jobs along with this store location going out of business in the next month to few weeks.

This is the worst store I’ve ever been to (for the record, it was in June 2012). The two people working there did not greet me back or even acknowledge my presence, then I was ignored for the longest time, my one and only question was ridiculed & for the rest of my short stay I was treated like an unwelcomed piece of s***. No «thank you», «have a nice day» or «goodbye» either. So much for supporting your local business; I gladly have been shopping elsewhere.

This is probably one of the worst stores I’ve ever patronized. I barely go there because they’re never really friendly and bothered when I have asked for help with things in the past. my absolute last experience there was this morning when I tried to return a $ 7 chord that I no longer needed because we had bought two. We had just bought it a few days prior and the manager, rudely and hostily looked at it and said «what do you want me to do with it?» Even though I had the receipt and it worked perfectly, the balding man who said he was the manager laughed and told me he didn’t need customers like me anyway. I don’t know if this man has mental problems but he definitely shouldn’t be in customer service.

We purchased two new iPhones from the Agoura Hills Radio Shack. Eric assisted us through the long tedious process and proved to be an outstanding employee. He spent time on the phone with Sprint and made sure that we were satisfied customers. Thanks Eric, you are terrific!

You know… they never quite seem to have what I need but I always go there because they are in the neighborhood. But recently, they just sold me the wrong power adapter even though I brought the bad one in as a sample of what I needed. I drove all the way home, tried it out, and it didn’t work. I did return it and they were good about that but I had to go to Best Buy to find the right one. Guess what? it was also $ 10 cheaper. I’ve had similar things happen… and actually just about every time I decide to go to Radio Shack. When they are busy — they seem to do a lot of cell phone business — you can wait a long time before you are seen. Often, they seem to be overpriced. But to balance it out, they do accept returns and say they are sorry when they make a mistake. Problem is, that’s too often and I guess the last time it happened, sort of prompted me to write this review.

In a previous post I advised to not shop at any Radio Shack stores, however if you absolutely need to (i.e. someone that hates you gave you a gift card) then shop at this store instead of the Thousand Oaks store on Moorpark Road. The manager at this store actually listens to you and empathizes with the problems their products have caused. And even though he was of zero help to me, at least he wasn’t a total d! ck like the manager at the TO store.
While almost every other retailer will flex a degree or two on their customer service policy, Radio Shack will not budge at a bit.