FedEx Office Print & Ship Center

Terrible nasty place. They make up their own shipping rules to get around having to do work and to get to charge you extra money buying supplies and services. And the employees have a lot of attitude and entitlement about it. Avoid this place and take your business somewhere else!

Great customer service. Yolanda helped me with my printing selection over the phone and later in person. She was very helpful, professional, and refreshingly enthusiastic. When I came in, Tiana took over my order and she was also friendly and helpful. Overall, service was prompt and courteous. I will say that the app was somewhat annoying to use, but that’s not a reflection on the location so it did not affect rating.

24 hours. Can’t beat that. This place has never had difficulty placing my orders. Their internet sucks, but they’re very accommodating.

Understaffed, only one employee for the whole place… who insisted that they were not capable of printing an order that I had had printed at the same location twice previously. Not because they were short on supplies or that their machine was broken, mind you, but rather that it was simply impossible. So I waited in the line for 45 minutes before getting the honor of speaking to this employee only to find out that he is incompetent. Done with this place. So very done with this place.

Terrible service. I have been in and out of there a few times this month to print and scan items related to my job search and have had a horrible experience every time. Employees are consistently unhelpful and borderline rude. They act annoyed if you ask for help with the scanners and print-​and-​go service which is confusing even for someone tech savvy like myself. Do not go here if you don’t want to wait in line forever and be treated like shit by their unhappy employees. I will never go back!

Twice I’ve been here and twice was provided with very poor customer service. I’ve heard complaints from my colleagues and now I understand. If you are looking for help, do yourself a favor and find another location.

My fiancé and I tend to ship, scan, and print between the hours of 8 – 10 pm and thus far have had nothing but stellar service. Davis has been very helpful and informative on several occasions and at that time of the night we are happy we can get what we need done in a smooth and timely manner.

Fed Ex is misleading. Look online, for the cheapest way to ship things– there’s Fed Ex. But when you get there, you have to pay for everything; the box, the packaging (which, if you do it yourself they won’t insure it) so the total price is as much or more than USPS.
On top of that, they did not have the size box I needed, so had me drive to another Fed Ex, where the person who waited on me went to lunch in the middle of our transaction.
Altogether, between wasting my time and gas, and the cost of the box, plus driving home to pack it myself– I lost money on making an Etsy sale.

So helpful. I always wonder how they scored with all of there employees. I’ve seen a lot of the same faces here for years and I always receive service that exceeds my expectations. Why can’t everywhere be like this?!
A few people helped me place my order for my door decal and everyone was equally helpful. The decal was ready way faster then expected. So they are currently running ahead of schedule.
I will always recommend this location because of the awesome staff.

The guy Davis even bled for me.
Emeryville sent me here because it didn’t have the right-​sized art box: the next size up meant I couldn’t even ship the painting to its destination, Canada. (Why Canada would even have a size limitation, I have no idea — the damn thing wasn’t even that big.)
He spent about 30 minutes or more packing it carefully and making it work so the box could cross the border. The other cashier of course had to deal with a line of six people so they might be grumpy about the wait on a Sunday night, but the two staffers were congenial
At the very end, Davis had a small cut on his finger, but the painting was blood-​free. Unless you count the blood, sweat and near tears that went into this.
Oh, and there’s parking.

Poor poor customer service here — went in to get passport pictures for my 2 toddlers. The associate looked at me with the worst attitude, obviously dreading the task with some smirky comment on the side. This is by the way, their job. I walked away and went to Walgreens across the way. Where they are willing, able and happy to help. It’s just about the willingness to help (oh, and doing your job)

Called and spoke to Patrick this morning about a small print job for my offspring’s science project as the library was closed due to the holiday. He was pleasant and made me confident this would be a cake walk. Thus ends the positive part of my review.
My daughter and I were attempting to print some docs from Google docs and we found we couldn’t email them so we opted to print them. We were directed to a terminal and proceeded then (as a previous reviewer wrote of MONTHS ago) we received an out of date browser error. The gal knew exactly what it was and said she would return. After 5 minutes I advised we were paying a per minute charge and needed assistance I was gestured to wait. I returned to the counter 20 minutes later to see her helping people who arrived after me. This perturbed me quite bit. A family standing there left weary of waiting over 15 minutes and some young folks waiting were noticibly agitated at the long wait. A woman with a small job entered and asked how long we’d been waiting and we advised over 25 minutes so she bailed, too. I finally was «assisted» by Yen. Yes I wrote «assisted». She issued a refund to my credit card and then tried to walk away. I suspected she didn’t know much in the way of troubleshooting but I was desperate for help since the other chick straight abandoned us. I logged in and in the 30 seconds *seriously it was only 30 seconds!* it took my daughter to enter her Google credentials Yen took off!!! I waited like a fool for 4 minutes thinking she was getting help and when I checked she was helping another customer! I lost it. I never cursed but I demanded my credit card be immediately refunded **sorry dude she was helping but I was before you by 35 minutes at this point** he agreed to let her go and process the credit. Yes, I rose my voice but I was so irate at this point. My family was waiting outside because I took a vacation day to be with them and my daughter had to go to her volunteer job.
The moral of this post. Do not waste your time here. Apparently, they lack common sense and do not know the first thing about customer service. I do not know if corporate is aware of the short comings of their browsers, making work impossible to do but, I guarantee I will let them know.
The 2 women working there need some serious retraining or find a different line of work. I will never go there again.
Thank you Office Depot at South Shore for being super nice and helping us! My daughter made it on time and her science report can be finished now.

I’ve been standing in this store for 40 minutes attempting to complete a fairly straightforward task. How many fedex employees does it take to send a package? Three, apparently. Staffers move with the urgency of molasses. The only explanation I can think of is that the weed is *that good*. I’ll have what they’re having!

If you expect to come in and have anything done at a reasonable pace then you’ll be let down. This isn’t the location where you bop in for 10 minutes over your lunch break. There’s only 2 people working at this location and most of the time a line of 3 people deep will take your 30 to 45 minutes of your time before you get any attention.

Yolanda is a Goddess! I just flew in at 3:55 on a busy Saturday with a letter on my USB drive that HAD to arrive by Monday. The hard deadline is 4pm. She quickly printed it and processed it just in time, made the driver wait (he never waits) for about 1 minute while she finished up. She saved me. Yolanda, you rule. She also continued to apologize to other customers that had to wait while she took care of me. Mind you– I didn’t even have to beg or plead– she just took one look at me and knew she could help me. I manage Customer Service for stores from the corporate office at my job so I understand what retail folks deal with first hand and she went above and beyond the call of duty. The letter I had to send was to a disgruntled customer!!! I’m absolutely floored. Made my day/​week/​month/​year. I might have to steal her away from you FedEx Kinko’s. I hope you pay her well.

I’m giving 2 stars for location and corporate issues:
1) Plenty of staff to help you during the day. Must be location because in other areas nearby you have one person on staff at a time.
2) Fedex needs to allow debit refills on the fedex print card
3) Fedex self print kiosk for printing and copying, I love it how is automatically set to color when you need to print which is more expensive than black and white. Luckily I read but for those that don’t be warned you’ll be hassled for the refund in error! True story
4) The store poems at 7am. Why is the bathroom disgusting at 10am and there are 4 people on staff. I took pics because the 3 hours I was sitting there nobody used it. It was nasty.
Thanks Fedex!

After experiencing some bad experiences picking up Wal-​Mart online purchases at the store, I opted to have it delivered to a FedEx Print & Ship Center. This appears to be a new option choice for Wal-​Mart online purchases.
Upon receipt of my pickup email, I came to this FedEx Center for my package. I showed my email and my ID and the worker retrieved my package and I signed off on the package and I was on my way. A pleasant and easy package pickup experience. No more online pickups at the Wal-​Mart stores for me.

Normally I am very pleased with the service here. But this time I came in and used the computer to print out some files from flickr and it said «browser not supported.» so I closed that window and opened up the other OS and it said «browser not supported.» So I shut everything down and was told by a staff member that FedEx is not updating their browsers and that it is a company wide thing. And I asked when it would be done and he said «I don’t know, month’s?» WHAT!?! I go here for the convenience and professionalism I would expect from a company I can no longer use the equipment here. They must be going out of business. They certainly are going out of mine.

I used to come here on a regular basis to print assignments for classes and it was always a warm and welcoming environment. Now, after not having been in here for more than six months, I now understand why Unilocalers rate this specific location 2.5 stars.
They have minimized the amount of self service equipment they own, they have one particular staff member who seems to lack any knowledge of printing, and it also seems as if their equipment is always «out of service».
But despite all of that, I have repeatedly been able to get exactly what I need from this spot: printed homework assignments. Which is the reason why I solely come here for.

I came here with my girlfriend to get some copying work done on some legal documents that she needed to send to a law firm.
Even though the employee was friendly and the service was quick, 16 pages of copywork cost her $ 2.35, which equated to about 15 cents per page. Then the guy was trying to push us to purchase a bottle of cleaner for laptops, glasses, etc. at a special price of $ 2.98. The special will be lasting till the end of the month.
My friend’s purpose was just to get photocopies of her documents, not to buy anything else. I should have suggested going to Office Max because it’s 9 cents per page for photocopying. The next time she needs copying work done, we’re heading to Office Max instead.