Sprint Store by Wireless Lifestyle

Best customer service ever! The manager Kevin is very nice, knowledgable and works well with his team to get things done right and fast. We got everything we needed right away without having to get extras. The vibe was great and easy to deal with. Not a pain at all, unlike every other sprint store I’ve been too.

My wife and i switch over to Sprint the store manager Kevin and his sales associate where super friendly and help us out switch over cell phone providers. Clean store good location. So far very happy with the services.

A month ago, I lost my phone in the middle of the biggest antiques faire in Northern California. Of course all the panic and inconvenience of losing a cell phone followed. Then I arrived at this Sprint location and was greeted by Kevin, the manager, who not only calmly assured me we could solve everything, but with his knowledge, efficiency and kindness, he provided, hands down, the most perfect experience I have had with Sprint in the 13 years they have been my cell phone service! I had already been exceptionally happy with my Sprint service (that’s how come I’ve stayed with them as long as I have), and all my previous experiences have been great. Kevin and his staff and this location have taken it to the next level! THE. BEST. SPRINT. SERVICE. EVER! EVER!

I upgraded my IPhone yesterday from a 5 to a 6S, and had such a great experience. The manager, Kevin, was very relaxed and helpful, and then he turned me over to Matt, who was a gem. I so value young people who know so much, and are very kind and patient with seniors… great place to go for your phone needs… not like other Spring stores, for sure… well run, happy and knowledgeable…

The young gentleman was helpful, he even called another store to check product availability for me. Thanks

Ty was an absolute blessing, Very knowledgable and efficient… Matts great as well! Definitely recommend this Sprint Store!!! Welcome to the neighborhood!!!

New store. Matt and Bri are awesome. Great customer service. I recommend that store. They’re very friendly and helpful. Thanks a million.

Great customer service! I had to get two new phones during a relatives visit! Matt and Kevin took care of my situation quick and easy and had me out the door in no time so I can get back to the family! THANKS! YOU ALL WERE A GREAT HELP!

I have decided to up the rating of this Sprint store from a four star to a five star. After so many check-​ins at this store and the extremely helpful team of employees here — Chad, Dylan, Ty, Anthony and Kevin, I am grateful and appreciative the service that is provided by them. They’re totally awesome.
It does not cease to amaze me that they are not only personable but also patient with my husband and me. I have known Dylan from last year while he was working at the Sprint Wireless Lifestyle at South Shore Center. He took care of business in a very efficient manner when I had to get a replacement cell phone (the exact same model that I had — a purple Samsung Galaxy S3). I am totally happy that he is at this Sprint store.
Last week my husband and I were there in the early afternoon to pay our bill. We brought in a tablet, so my husband can learn how to use one (we’re senior citizens and we’re somewhat behind on modern technology). Because our two year contract expires next month, the suggestion from Dylan and the team members was to wait until September 14 to do the upgrade.
Lo and behold, a couple of hours later my husband had his cell phone stolen from the car. He was upset and was in panic mode. Being in panic mode, he couldn’t think straight and was in a confused state of mind. A returned visit was made to file a claim and order a replacement phone.
Yesterday afternoon Fed-​Ex delivered the phone (Samsung L900 aka note 2). Another returned trip was made for Dylan to activate the telephone. I thought we were done. Nope, husband could not remember his gmail account. It was yet another trip to Sprint. Chad helped me set up my husband’s gmail account. Kudos to the wonderful employees at this store; you’re simply the best, better than all the rest of the Sprint stores I have been to handle business.
Finally, Kevin the manager should be proud of what a great staff he has. I could not ask for better.

For a over a week my 4 month old Galaxy S6 edge stopped getting 4G LTE signal. I’d only get 3G and it would constantly cut out. So I came to this store and got it replaced (thank goodness for insurance).
Anyway, when the replacement came in a couple days later, we activated it and I was still having the exact same problems. That was frustrating, how was the replacement already bad? We’ll I kept it for a couple days to see if it would somehow fix itself. It did not.
I came back today, and went back to the same repair tech I originally saw, Dylan. He troubleshooted it again, and not wanting to just order another replacement, he really dug deep to find the problem. We looked into my account to see if there was anything that could possibly mess things up.
Luckily (we’ll I guess not so lucky), there was something there. So he called Sprint headquarters and had them clear up that one issue on my account, and almost right away, my phone was fixed!
This is why I like Sprint, most of the time I get pretty good service. Dylan however went far and beyond what I would expect. He is very knowledgable, polite, and strives to really fix problems. That’s service!
So thanks guys, I’m loving my phone!

The team @ this location were amazing, thanks for all help. Finally a store that’s clean and friendly. Keep up the great work!

I came in a few weeks ago to get my son his first cell phone. I was planning on adding him to my plan but found out it would make my monthly bill super high. So it was suggested I get a prepaid smartphone which is what I did like a week later. This is my go to sprint store now… Great friendly staff and service :)

Chad and the team were super helpful with my phone upgrade and gently and patiently went over the details so that I felt secure in my decision. With easy parking, great customer service and a brand new location, I highly recommend coming here!

Had to upgrade my iphone 6 and Chad Abarca was super helpful. I felt comfortable hanging out since it wasnt busy. Next time you come, Chad the is the man you want to talk to in regards to product knowledge and very laid back. Thanks for your help Chad! See you soon!

The team over at Sprint Alameda Landing ROCKS. we came in to jump ship from the over priced Verizon. Kevin, Ty, Dylan, Anthony, AND Chad all worked with us that day. They had qualities that are hard to find with phone company customer service: a sense of humor, knowledge about plans and products, a willingness to get us the best deal, and best of all, PATIENCE. A few folks even stayed after closing to help us finish up. I highly recommend you bring your business over to this location. I usually gripe and moan over phone providers, these folks changed my mind. Maybe it was the free cookie bar ice cream sandwiches… maybe it was the $ 100 per month savings we got. Either way, it was worth the switch.