T Mobile

I have been a T-​Mobile customer for about 3 years now and just had a pretty bad customer service experience at the T-​Mobile store located in Alameda.
I have the LG V10 and took the phone on a trip to Seattle and attempted to use GPS to help navigate there and while in the city and the phone would constantly lose track of where I was and misdirect me.
Long story made short: I uninstalled and reinstalled the app, tried 2 different map apps and 1 meant to help reset GPS settings to no luck. Called T-​Mobile and attempted to reset APN’s and a few other network settings. No luck.
I went to the store in Alameda to talk with them about possibly doing a manufacturer switch but the woman who was at the front area made no attempt to help me and seemed disinterested in being there. She also insulted me by stating that it didn’t work because the GPS was turned off (despite me telling her prior I had turned it off). She then walked away and basically ignored me while I was in the store. I will likely be taking my business elsewhere and warning others of the type of service in received at this location.
Went in at 12 PM on January 10^th and do not plan on going back. I also plan to call the corporate office for the company that owns/​runs this non corporate store.

I switched over to T-​mobile from Verizon. I was told that the transition would be seamless and I have nothing further to do. Well, the reimbursement takes 8 weeks.
I switched on ¹¹⁄₇. Today is December 23. It has been 6 weeks and 4 days. I called the company and the person said that is hasn’t even been processed yet, and to give it possibly 6 more weeks.
Plus this might be a general shitty cell phone company issue, but if you had the Jet Pack deal with Verizon, it is its own separate account, NOT an accessory to your main account, and the Jet Pack has to be terminated separately. I continued to be charged for it.
Overall, it will end up being cheaper but the transition is not smooth at all, as was promised.
Fast talking just to make a sale. Liars!

Complete nightmare, had issues with ordering a phone via telephone (never do that!!!). Spent 2 hours in this store trying to fix the issues. Now of all the problems I had there were 2 that I thought had been fixed. First changing from a pre paid to a post paid plan that should have already been done, second, cancelling a pending payment to my pre paid plan. After wasting 2 hours in this store and thinking these issues were resolved, I found out neither were. So another 1.5 hours wasted on the phone, and another 1.5 hours spent in an Oakland store (which may have fixed these issues) I’m really hoping they will send me a replacement phone for the galaxy s6 which they sent and didn’t work properly. Did I mention never order a phone this way. 0 stars, they wasted 2 hours of my time, and accomplished nothing! Is it worth mentioning that this while I was caring for my 8 month old daughter

I always research everything I can before a major purchase… cuts out a lot of the fluff in purchasing. Today at this location, I walked in with clear directions on what I wanted, and I now realized that I worked with 3 of the 4 people in the store without realizing it.
The first attendant to help me talked with me about what I wanted and made certain she had all the details, and introduced me to another young lady who was already logged into the terminal, and she made certain to convey what was already discussed, so I didn’t have to repeat myself.
While we were sitting i’s and crossing y’all a 3^rd associate realized I was getting a phone and make certain they had the color I wanted, brought it out, and set it up while we finished.
20 minutes from «hello» to «enjoy your phone.
Utterly painless.

I came here with my husband because he wanted to upgrade his phone. I was sitting by the window while he was checking out the phones. Then this sales associate asked if I’ve been help and I said no I just come here with my husband he’s looking at the phones. Then she gave me a major attitude and said, «well, has HE been helped?» I replied no and she continued to ask ME what he is here for today. B*itch ask him yourself! Bad customer service.

I’ve onIy had my phone a couple months and the camera cover broke. I wanted to make sure I got the right replacement part and read online that the carrier can provide you with the part and can help you put in the part. At minimum, I thought they could help me make sure I was buying the right part for my phone.
The person I spoke too dismissed me quickly and told me all she could do was file a claim for $ 179 and walked away. She didn’t even want to look at my phone or give me any additional info.
The second star is because as I was leaving, the guy working with someone else corrected her and told me the «Mall Kiosk» could fix it for $ 40 to $ 50. I suspect if I had talked to someone else, I might have gotten more help than I got. Guess I’ll stick to Costco.

Best t-​mobile I have been in so far and I have been a T-​Mobile customer for over 3 years! I came in the store wanting to upgrade and Chelsea helped me she explained everything so well and made sure I knew everything that was going to be on my bill. Along with Bria and Anwar, were very helpful when I came back at a busy time to upgrade my wife’s phone. This is will definitely be the store I go to from now on!

Edit: I finally made it back to the store about 5 weeks after the original visit, and they took back the ‘free’ device and even apologized for the misunderstanding. Much appreciated and they get a 2 star bump. Leaving the rest of the review for informational purposes only :-)
When recently adding a phone and a new line, we were presented with a choice: do you want a free tablet to go with your new phone? I asked: no additional charges? Sales person yes, no additional charges.
In-​store Charge #1: tax. Ok, $ 9 for so fine.
Phone bill Charge #2: $ 30 data plan plus $ 10 Jump insurance plus $ 7 equipment cost
Phone bill Credits: -$ 10 Mobile internet discount -$ 7 equipment cost
So basically, I’m still being scammed out of a data plan of $ 20 + $ 10 jump. Since there was a
I called T-​mobile to remove jump, reduce the data plan, but I’m being told by T-​Mobile that I can’t return the device since it’s post 14 days.
I need to go back into the store dispute being charged the misinformation regarding the data plan. Not happy about having to go back and deal with this.
They were friendly and attentive enough in the store, but i’m really not digging the lack of clarity. Just like most mobile phone stores, the sales people are clearly commission based, and the bundles, freebies, etc. really just muck up what could have been a good experience.

The sales person try to make his commission. He kept trying to push me to buy the bundle and when I call customer service they say I don’t need to get the bundle. The sales person kept saying they are new store and have to get the bundle in order to buy any phone out the door.

The most helpful, efficient and overall best service I’ve ever had from a cellphone carrier. I switched over from Verizon to T-​Mobile and the excellent customer service I got at this location confirmed that I made the right choice!