Residence Inn By Marriott

My husband and I were searching for a hotel (for our extended stay as we try to close on a house as we are moving from Virginia to NY) that has a convenient area to cook and some space as we will be bringing along our dog. We couldn’t have chosen a PERFECT hotel. Carmen at the front desk was welcoming and accommodating especially after a long drive all we wanted was to get some sleep. We checked in around 4:15 pm the room was perfect! Huge and spacious and we loved how big the kitchen and bathroom were. Social hours mon-​wed was nice! We had no idea, complimentary beer and wine and food! You won me over, we got to meet the main cook and she was a pleasure to talk to. The hotel is very inviting really gives you a feel that you’re at a resort or staying in a villa vs a hotel! Parking is easy and they are Pet friendly. $ 100 one time pet fee for your entire stay, this is pretty high especially if you’re only here 1 – 3 nights but it works out in our benefit that were here for 10 nights so that’s about $ 10/​day, better than most hotels. We can’t wait to explore the charming neighborhoods and learn more about the Capitol region. They do a military/​government rate which is about $ 30 – 40 less than regular rates, I highly recommend this hotel for your next stay, worth every penny!

brand new hotel. Everything was perfect except the water pressure but a coworker who I was traveling with said his was great so maybe it was just my shower head. Love the breakfast in the morning. I stayed at another residence in the area and they only use paper plates and plastic forks. They use real dishes here and they have a better breakfast selection. Staff was great. The bed was so ridiculously comfortable. It smelled like a model home in there. I do prefer a bath tub so I can relax at the end of the day but I know a lot of hotels are moving away from that. They have the walk in shower with the lucite wall. Also like the fact that the air conditioner is not motion sensor so you can set your temperature and fall asleep without having to keep getting up and fix it
And since I was there a week I brought not just the clothes I was wearing but laundry from home and was delighted to find so many washers and dryers! I got everything done in 2 hours during the mixer where I could drink my wine and then go check on my clothes. Had no problem getting quarters. Brought a $ 20 bill with me and got two rolls. It only cost $ 12 for 3 loads of laundry. Much better than Manhattan prices and everything was dry on the first attempt

I’ve stayed here now a total of 23 days, and as a frequent business traveler, I’m not impressed. My first stay was for about 2 weeks, with a short visit home in between then and my current stay. That being said, it should be obvious that I’ve been in 2 different rooms now. Let’s start with the rooms…
Rooms:
First room was a King bed studio on the 3^rd floor. Room layout was decent, and I always love having the kitchen available when I stay at a Residence Inn. Bathroom was weird… showers don’t really have doors to speak of, so when you take a shower, you better put a towel down on the floor, otherwise you’ll be wading through a lake when you finish. Not sure why they have such a design, with the showerhead pointing toward the opening and no raised lip to catch the water. Sometime during my first week, I noticed a few stray ants in the bathroom. What? Yes, ants. That was unexpected. I’ve never seen ants at any Marriott I’ve frequented. I wrote it off as a freak occurrence. Only saw them the one time (3 ants total). Air conditioner sounded like a jet during take off when it started, which woke me up a couple of times during that stay.
Second room is a 2 bedroom, 2 bath suite on the first floor. Same deal with the shower in the «master bathroom». There’s a smaller bathroom with a bathtub and curtain, but I’m sleeping in the room with the bigger bed, why would I use the small bathroom? Anyhow, second bathroom has a vent that sounds like a recording of a cat purring, amplified and run through a distortion pedal. It’s constant, and you can’t turn it off. Slightly annoying when trying to read, work, talk on the phone, etc. Next… ANTS. Again. This time, I’ve seen ants in the bathroom on 4 different days, at least 2 each sighting. Seriously guys… what the flock? You may want to have your hotel visited by a pest professional.
Amenities:
Standard amenities… pool, gym, free breakfast, free wifi. The gym isn’t quite what I was hoping for. I like to use the stationary bike when I’m travelling, but all they have is the recumbent stationary bike… not quite my cup of tea. And there’s no fans, which seems odd in a place where people are going to sweat. Also, laundry on site, but no quarter machine. Every time I’ve needed quarters the front desk is «out of quarters, and a manager isn’t here right now». It’s annoying to have to drive to the Walmart across the way just to get a few dollars in quarters. Maybe invest in a card reader for the machines?
Employees:
This is where they fail, hard. Of all my interactions with the front desk, housekeeping, whoever… I’ve only had one girl be genuinely friendly with me. I don’t know her name, but she’s a young, black woman who works in the evenings usually. Everyone else has either been impatient, completely unfriendly, or downright rude to me. Example: just this morning, I wandered into the breakfast area and grabbed a small plate of food to take back to my room, and the attendant literally yells at me «Hey! You can’t be in here without shoes! It’s not allowed no more!» Wow… ok. No signs anywhere that say «the shoe-​less are prohibited from entering these halls», so how about no? I told her okay, and that I was sorry, and she just kept repeating that it «ain’t allowed no more», following me out of the breakfast area while I made an escape. Thanks for making me feel at home at the «Residence Inn».
Would I recommend this place? Sure. As long as you keep to yourself, don’t interact with the employees, and buy a can of Raid if you don’t like ants. Oh, and bring plenty of quarters.

Was very excited to stay here on NYEs with my 3 little kids who were more than excited to swim and hang out in what appeared to be a great hotel. The gentleman who I talked to at 6:15 at the front desk told me he would give me the room for $ 89, but I needed to walk in and couldn’t reserve it over the phone. He said they were not booked and they would have plenty of rooms. He told me checkin was not until 4.
Well when arrived at this «wonderful» hotel I had quite the conversation with the gm Brandon Cook. He said they never had a rate of $ 89 the best they could do was $ 109 to take or leave it. I asked him if this was some sort of bait and switch tactic to get people into the hotel. I told him about my whole conversation with his front desk clerk earlier and he became more insistent with we are almost sold out. There were 5 cars in the parking lot (one was mine), one couple who checked in while I was there, and no one in sight.
This is where it gets ugly! I never raised my voice and on a positive note neither did Brandon Cook, but he did tell me my business is no longer wanted at his Residence Inn and I am no longer a wanted guest! He told me I needed to leave the premises immediately! I said excuse me?! All because I was told one price and when I got there it was $ 20 higher.
I have never been so humiliated or treated in such disrespect as the way the general manager Brandon Cook treated me. My 3 kids were devastated because I spent the entire morning preparing with them for our staycation and showing them the beautiful photos of this establishment.
I have worked in the travel industry and customer service world for quite a few years. I know how miserable and demanding people can be. So I treat people the way I want to be treated. I have learned you get more flies with honey and pride myself on this. Brandon Cook has not learned this yet and apparently should not be the general manager of a Residence Inn.
Currently we are snuggled in at another hotel (another chain). When I told them of my experience with the Marriott chain they were in disbelief and upgraded us for having such a bad day.

I stayed Resident inn Clifton park few month ago. Front desk is very helpful and they have great service. We had complimentary breakfast everyday and also small dinner on Mon thru Wed.

Just stayed here for 4 days. Overall a great experience. We travel with our dogs a lot and Residence Inn is one of the nicest hotels that cater to people with pups.
The room was large with a living area and kitchenette separate from the bedroom. Room was clean and quiet.
The complimentary breakfast was awesome.

Most Residence Inns that I have stayed at are a bit out dated with older buildings that don’t have elevators and all rooms have «outside» doors, which can be a safety concern in some areas. This one has an elevator, all rooms are accessed from inside and the room feel is comparable to the aLoft. It’s more modern with a cute little layout.
It also sits on a dead end road that only has a retirement community and a small Time Warner office along the path so there won’t be much direct traffic right outside. It does however sit off of Washington which can have its fair share of all sorts of traffic.
This is an up and coming area so for anyone in the area for an extended period of time, this is one of the better choices for the Albany metro area.

Great service! The staff was very welcoming and very attentive
The rooms are very nice and clean. By far one of the best stays so far