Holiday Inn Express Albany Western Ave University

Very modern and clean hotel. Customer service is great. There were some loud and rowdy people at night, but that was the only downside. Breakfast was pretty good as it had a good selection of foods. Would certainly stay here again.

Very clean and quiet hotel. Staff are knowledgable and friendly. Breakfast is super yummy with lots of choices. I would definitely stay again. Thank you Hampton Inn!!!

I’ve stayed at this hotel a few times now for business & I’ve enjoyed the comforts, conveniences, amenities and very friendly front desk personnel. I would have ranked a five star except for my last visit (9-18-2015)a one night business trip, then second night personal trip for my Mother-in-law’s funeral. I had to return to the room midday while maid was still cleaning. Not a problem as she only had to make up the bed. After she left I quickly changed clothes, then my cell rang. During the call a man (hotel worker) abruptly opened my door. I was so shocked I gasped and he asked if the maid had been there. I nodded & he closed the door. Upset, I called the hotel manager & apprised her. She was very apologetic when I told her that he did not knock before entering and said she would speak to him. I accepted her apology however I was and am still a bit spooked about it. I would have appreciated even a small discount on my room, but nothing. Later that evening I did mention the incident to the front desk clerk. He was so kind, offered me a complimentary snack & water… bravo to him. My message to all… lock (using all locks available) you doors when you enter your room or if someone exits it.

Comfortable clean room. Wonderful breakfast with hot choices, fresh fruit and lovely pastries. Staff friendly and helpful.

Poorly run. Carpets stained faucet in sink broke off in my hand. Management seems lost. PARKING AND FRONT DESK… OMG…breakfast area not well kept and no help. I did encounter one helpful man vaccuming, he was a pleasure.
STAY AWAY…

I’m a frequent business traveller, and was able to find a room here when the downtown Albany hotels were booked for graduation.
The Tuesday night dinner (managers special) was a delicious barbecue. While it’s not fancy, the salad was great and the chef paid a lot of attention it it.
The hotel is undergoing renovations– after 8am there was some hammering and drilling going on. I left for work and woke up before this. A late sleeper might be annoyed– but if you slept further away you won’t hear anything.
Management (Matthew and Lori) went out of their way to be hospitable, knew my name, and helped me out immediately.
The rooms are nice, quiet, and bright if you want to wake with the sun.
For dinner, the city line bar has a great salad and beer selection– it’s not far away.

Excellent hotel in its class – not luxurious, but clean, comfortable, thoughtfully appointed. A great location for SUNY Albany, but also convenient to I-​87.
Firm mattresses, various pillows, microwave and fridge in each room, good water pressure, plentiful towels, free bottled water (and more provided for the asking). Wifi was not fast, but sufficient for email and similar uses. I was told there would be construction, but I never heard or saw anything. In fact, I wasn’t disturbed by noise at all.
Breakfast is perfectly fine, with lots of choices: eggs, sausage, oatmeal, cold cereal, juice, toast/​pastries, and more. Coffee was actually good, and it was offered gratis all day. (And an obliging manager ran to make more when I depleted the supply.) All the plates/​cups/​cutlery are disposable, and lots of single-​serve condiments, etc, so this isn’t a particular eco-​conscious outfit. You’ll also get a free copy of USA Today, which is, in my opinion, just more waste.
There’s a well-​stocked mini-​mart, where you can buy various necessities and snacks. The gym is bare-​bones (two treadmills, some weights, fresh towels), but a real convenience. I didn’t use the small pool, but some kids seemed happy there, and it was nicely situated.
While this HI is not perfect, it deserves a 5-​star rating. The minor negatives are nothing when weighed against the amazing staff. Housekeeping was flawless and responsive. The guys at the front desk were friendly, patient, and eager to help. (Another manager sprinted upstairs when I couldn’t locate the gym’s TV remote, thereby likely getting more exercise than I did.) Easily the best hotel of its kind in the area.

I work in the Albany and have tried a few comparable hotels in the area. This one is hands down the best choice. People are very courteous and professional and the accommodations are clean and elegant. Breakfast is free and much better than other hotels. The gym isn’t bad although I should have gone more often! All in all they are doing something right and I wanted to take time to write a nice review.

Great staff, very friendly and attentive. Clean place. I stay here whenever I am in Albany.

Immaculate clean, friendly staff, decent breakfast choices, and a newspaper at my door (which a lot of hotels stopped doing.) If you have time for dinner when you stay, try Creo’s down the street.

Desk personnel is great, very friendly. Unique, themed wifi passwords. Really cold air conditioning, even I used a blanket. Most powerful microwave ever — don’t burn your oatmeal! Stay here and walk over to the Ninety-​Nine and have a drink at the bar with Dara. You can trust this redneck.

Very nice hotel, they even sell beer and wine. LOL. Clean facility decent food in the morning. Two thumbs up.

This is the best hotel I’ve ever stayed at. And it’s not because it’s the nicest hotel I’ve ever stayed at — no, I’ve stayed at far «classier» /​more «upscale» hotels. But none as comfortable or homey as this Holiday Inn Express, tucked in on Western Avenue in Albany. I stayed at this hotel during, arguably, some of the most challenging few days of my life. I strolled in and checked in to this hotel about 10 months ago now, on a sweltering and humid July day. With about 5 books in my arms (and many more in tow in my suitcase), I must have seemed so frightened while checking in, but the person at the front desk was very polite and professional. Despite my fear of a certain impending event, I came to find that this place is truly amazing — it’s comfortable, boasts impeccable service, has free breakfast every morning (with some amazing choices, like fresh fruits and pastries; mmm, those cinnamon rolls!), and is quiet and clean.
Though it’s located about 20 – 30 minutes away from downtown Albany (where I needed to be for 2 very important days), there were free shuttle buses there for the event that I needed to get to (I’m still being vague, but anyone who knows me or knows what goes on during the last few days of July in Albany will know which event it is I’m talking about). When the event was over and I was back in the comfort of this hotel, I spent a whole night vegetating while watching mindless television shows (I’m talking about you, Breaking Amish LA) on the awesome TV set in my hotel room. And I still had some leftover pizza in my handy dandy fridge (yes, the room came with a fridge!).
For those who are lazy (or otherwise preoccupied, as I was), there are a number of restaurants that deliver to the hotel. I stuck with the tried and true Pizza Hut during my few days there. There’s also a gas station and some other restaurants right down the road. The only downside is that beyond that, there’s not much else around this hotel. It’s in quite a suburban area. Nevertheless, it suited my purpose and gave me the rest and relaxation I needed to do well and about 3 months later, I got a very happy result!
Thank you, Holiday Inn Express on Western Ave, for the amazing service during a difficult few days. I’ll never forget you or what you meant to me last July.

We’ve had a variety of experiences with Holiday Inn Express, and this was certainly one of the best. The hotel was extremely clean, the furnishings fairly new, and the rooms reasonably quiet. The free breakfast has enough variety to ensure something for everyone. There’s free wifi in every room. And, an important bonus for families — there is an indoor heated pool. Even if you don’t have the kids with you, this hotel is a good one for business, as well. This is a newer property, and I hope that this will continue to be one of the flagships of this chain.

We stayed here over the Thanksgiving holiday, and it was a very adequate place to spend a night.
The property is clean and safe and there’s plenty of parking. Additionally, the staff was very friendly, well trained, and eager to help. We requested a crib for our lil tyke and they had one set up before we arrived, no problem.
As for the room, it was well put together, but a bit cramped. Also, some of the amenities were on the crappy side, for example the Mr. Coffee machine from the 1990’s (situated in the bathroom — classy), and the very noisy (though useful) fridge which buzzed for 10 minutes every hour.
I’d recommend this place if you have to stay in Albany for a night or two. While it’s not the best hotel in the world, it’s definitely got a lot of things going for it, and the price is right.

I like HIE from traveling, very reliable for value and quality. This Albany location appears to be either relatively new (I’d guess within five years) or well maintained. The check-​in and out were easy, friendly and efficient. The bed was decent and the noise level was quiet enough (by I do run the fan ²⁴⁄₇ for «blocking-​out»). Nice to have a large enough shower.

Almost perfect for its class. Clean room appointed correctly, with microwave and fridge. A non-​bogus number of channels on the Tee-​vee. A 24-​hour mini-​store in the lobby. Friendly but not intrusive front-​desk staff. Free breakfast (which was just OK, but OK is good enough). Coffee in the lobby 24 hours a day. Good housekeeping. No visible stains or wear and tear on linen or furniture. No smoke in the non-​smoking room. I’m stingy with my stars and to get another one this would either have to be a bit bigger, or cheaper, or have a pool larger than a thimble, but I do heartily recommend this as a business-​class hotel.

This rating is all about getting your money’s worth.
The room isn’t huge (although there are suites available which are a tad larger) however it has everything you really need. Extremely comfortable bed. Flat screen LCD 32inch with plenty of channels (HBO, ESPN (s), NFL Network, CNN & more), Refrigerator, Microwave, coffee maker.
Granite counter tops in bathroom and good shower heads/​water pressure. Newspaper Mon-​Fri, and free breakfast everyday. The staff overall is superb. Always friendly/​accommodating/​helpful. The hotel is situated in a relatively quiet area and there are tons of dining options in the area plus a nice shopping center a block away. The rooms are always clean, and the property is well kept ²⁴⁄₇.
Try them out folks! Highly recommended.

Holiday Inn brings its ‘A’ game.
The physical hotel was very nice: new facilities and clean. The breakfast was certainly above-​average, including eggs, bacon, and healthy choices (fruit, several types of yogurt). The entire staff was very friendly, and could not have been more cheerful or accommodating.

I like these ‘new’ Holiday Inn Express hotels. Remodeled and huge counters in the bathrooms – great for all my cosmetics i travel with :)
I like the upgraded bureau and especially the CLEAN room/​sheets/​towels.
Other than this, it is your basic hotel with a complimentary continental breakfast every morning, and paper delivery.
Staff was great and polite. Their hotel rewards program (Priority) is insane with how fast you accrue points – definite plus!
Stayed here for 12 days and thru all the Albany lightning/​thunder storms, I could barely even hear anything. Starbucks right across the street OR, even better, the drive-​thru is down the street in the other direction, maybe 3 blocks down.
Recommend. I’d stay here again — if I ever went back to Albany ;p