Cold Nose Lodge

We started taking our two dogs there not too long after they opened. Not sure what happened with the incident of the pronged collar but I found Rayne, the owner, to be gracious and friendly to both us and our dogs. I know they do not want collars of any type on the dogs in play rooms, for safety sake, which was explained to me when I first went. Our dogs love it there and I always feel they are in good hands. It is the only place we will leave them overnight. We also get our dog food there, which is reasonably priced.

Cold Nose is wonderful!!! We really struggled with the idea of having to board our dogs (babies). We’ve always relied on family members to care for our animals but with two energetic, crazy, 10 month old pups — that’s a lot to put on friends and family! We were recommended CNL by several people we know and we’re so glad they did!
Their boarding program is lovely. It’s not like conventional boarding where your pet will spend the majority of their stay confined to a crate, only coming out for scheduled walks, etc. CNL breaks their program into boarding for the evening /​daycare for the daytime. After every stay with CNL, whether extended or just spending the day, our girls come home whooped from all of the activity!
One of the things we love about CNL is that they have a camera system you can log into to check on your dogs during the day. Granted, if the weather is nice they are outside more than inside; so you might not catch them too much in the playrooms. Speaking of which, the playrooms are nice and big! They have two rooms, the «Big Dog Room» and the «Small Dog Room» — each with play equipment and plenty of toys!
Another thing we love about CNL is their ability to house multiple dogs together. Our girls are actual siblings and they sleep together at home. At CNL, they’re kept in the same «room» together at night which I know comforts them as much as it comforts us! They supply a toddler bed and sheet, but they also allow you to bring in personal items as well.
I could go on — but in short, we highly recommend Cold Nose Lodge! We truly have such peace of mind when we leave them :)

Beware owner can be very rude.
So i walk in the door to drop off my dog and a lady near the counter tells me that my dog shouldnt be wearing a prong collar and that she doesnt want other customers to see a dog like mine walking in that way. First of all i didnt even know WHO she was since that was the first thing she had said. When i said «sorry i dont even know you» she says oh im the owner. What kind of customer service is that??? Seriously? I just walk in the door not even a hello or any type of greeting and she looks like a random lady speaking to me like that out of nowhere. Then she tries to sell me a cheap harness that is like super small and suggests that since its like «steering a car» when its on a dog to control the upper portion of the body. I already have a 10x better harness for my dog. And his vet sees no problem with this prong collar on him and his previous training is the one who suggested he wear it especially during walking/​training. Hes 80 pounds and has a lot of strength.
Plus during his evaluation prior to daycare, nobody even said a freakin word about being anti prong collars there! And the collar comes off before he enters a room. She also said that some owners like the prong collars and suggest to leave it on but that her staff wouldnt touch the dog then. She believes the prong collars would lead to aggressive behavior and she worked in a shelter for so many years and she would hate to see dogs like mine become aggressive… Ummm hello this isnt a freakin shelter nor is my dog aggressive at all!!! The workers are extremely nice and pleasant but this owner was just so unpleasant when i walked through the door. When i told a friend about this incident she had expressed how the owner was rude to her as well with her dog previously and sold her those cheap harnesses they have and that her dog chewed through it. When she tried to get a refund they refused because she «should have been watching her dog» well how about you stop selling your cheap merchandise to people. Horrible customer service skills from her. Leader of the pack is sooo much better and have a kinder way of communicating things. Much more professional.

This is our Charlie’s home away from home. From his first puppy kindergarten class about a year ago to probably a half dozen boarding visits (as short as a night as long as a week), these are the only people he gets to hang out with when mom & dad are out of town. Prices are reasonable (we buy the 20 visit daycare pass to help with the cost) and I know that they take good care of him. I love that we can watch him on the doggie webcam if we want, but have not decided if they always know his name because he’s a doll baby or a terror. I’m hoping it’s for his adorable nature, but guessing he’s more of a handful than they let on :)
Bravo, Rayne and team! Charlie loves you, and we do, too.

Great place for your loved pet. Sadie loves to stay here! It’s nice to be able to leave your pet knowing they will be well taken care of.