AAA Tree Service

What began as a nice experience quickly turned sour, and then to a nightmare. The guy who did the estimate was pretty friendly, and the price was right, so it seemed like an easy decision.
He assured me that the tree in question was easy to work around, and there was no risk of damaging the expensive landscaping that was 40′ from the tree.
Well, I looked out my window about a half hour after he began working and saw he was cutting on the wrong tree! I ran out to tell him and he immediately began arguing with me, saying I had told him to take out this tree.
After some back and forth, he took on a threatening posture and looked about ready to lunge at me, so I asked him to leave and went inside. He packed up his equipment as I watched from the window, flipped me off, then peeled out of my driveway and down my street. This company employs someone who really has no business dealing with customers, and should seek psychological help.
Definitely, pay the slightly higher price for another company!

They were below other estimates. They arrived when they said they would. They were fast, efficient, friendly and cleaned up well.

In fairness, I probably shouldn’t review them since I haven’t actually hired them for tree service. But yesterday I witnessed one of their trucks AGGRESSIVELY driving on 495, flying in and out of cars, cutting people off, and flipping people off (the first time he stuck his arm out of the window to flip off construction workers on the side of the road, and then 2 minutes later he stuck his arm out to flip off another driver that was apparently going too slow). If his driving is any indication of his character or personality, he is NOT someone I would want to hire. Only a complete jerk would drive the way he was driving, and only a dumb jerk would drive that way while in a truck with his company’s logo on the side. I was actually looking for a tree service, but this one is off my list.

I’m glad others are seeing this company for who they really are. I’ve dealt with the manager for reasons and he uses foul language and is a hot head. Just an awful person to deal with and it’s apparently showing in his business as well. Save yourself the time and headache and use someone with customer service and decency.

The lady who answered the phone was VERY RUDE!!! SO UNPROFESSIONAL LEFT ME ON HOLD & never came back to the phone, then I attempt to call back & the phone is off the hook I will never think twice about getting any work done by this company. The company even have the wrong address listed. I drove to the wrong location, it was a total waste of my time.

I requested quotes to remove a tree from two companies. The guy who answered the phone seemed so nice that I was sure that I would go with them since they seemed to have better customer service. He stated that someone would be out Tuesday, so I stayed home all day waiting, but never received a call or anything. As I understand things happen that change the schedule, I wasn’t annoyed and the guy showed up first thing Wednesday morning while I was getting coffee. Yesterday, their office girl called to see if I liked the quote, which is a nice aspect of service, but the other company was due any minute so I did not have an answer yet.
The second company quoted me a price that was over $ 500 lower, but I still preferred to give the business to AAA. This morning I contacted the office to ask if they would price match the other quote since there was a big discrepancy between the two. Honestly, I was expecting either a yes, no, or let me find out for you. The girl answered the phone with a greeting of «Hey, what’s up?» I thought maybe I had called the wrong number, but she quickly said AAA Tree Service, but seemed rather unfriendly once she realized I was a customer.
So I explained that I received a quote that was substantially lower, but preferred to give my business to them. Her response was that I needed to contact the guy who performed the quote and would I like his cell phone number? My response was no, I thought you would find the answer for me if you didn’t know. She stated again that she could give me his number. Since I have no interest in doing her job for her and have no interest in dealing with someone that cares so little about their job and the company they work for, I went for the other company because the estimator was at least nice over the phone, he called when he needed to reschedule the estimate, and it was over $ 500 cheaper.
My advice to the owner is to get someone who answers the phone properly, is friendly, and actually cares. If a customer calls up with a question that she doesn’t know the answer to, she should offer to find out and get back to them. You are losing out on customers because of her attitude. Oh well, looking forward to having my tree cut down before it destroys my windshield again.